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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
View more categories (20) for "customization"
75 Products for "customization" with 1 filter applied:
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1
CrankWheel
CrankWheel
...Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. ...">
Starting Price: $15/month -
2
Pipedrive
Pipedrive
Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. ...Starting Price: $24/month -
3
CallShaper
CallShaper
...The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.Starting Price: $75 per month -
4
CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. ... -
5
Lucep
Lucep
...Used by the world's top automotive brands and dealerships, insurers, real estate companies, digital marketing agencies and thousands of small businesses for lead capture, tracking, gamification, and increasing conversions. Engage customers on Facebook, your website, email and other digital channels, and move them to the phone to increase conversions.Starting Price: $10.00/month/user -
6
ClientTether
ClientTether
ClientTether’s leading franchise management software was designed and built by franchisors to fundamentally change their system’s ability to scale growth, provide customers with an incredible experience, and to create meaningful engagement to boost retention and bolster their online reputation. It has grown to be the #1 Franchise Software in 2024 and the leading Franchise Sales CRM in the industry. Because we’ve been in our clients’ shoes, we made our franchise platform incredibly easy to use, simple to deploy, and powerful, so they can spend their time running their business and not letting their business run them. ... -
7
Tenfold
Tenfold
Connect systems of engagement and customer data when it matters most to enable intelligent, contextual conversations. Make seamless customer experiences your standard. Tenfold gives service and sales reps the full context of each customer at every point of interaction — all in a single pane of glass. Our technology helps reps anticipate customer needs and take key actions to close more tickets and sales. -
8
Spyglaz
Spyglaz
Get insights on future customer loss ranked by probability of loss, customer value and retention windows – enables early intervention and effective asset retention Get recommendations on specific actions for better customer conversations. Focus your sales resources on those distribution partners that will grow with you in the future. Understand how distribution partners are influencing customer retention, by product line.Starting Price: $200 per month -
9
Calldrip
Calldrip
...For more than 10 years Calldrip has been dedicated to helping businesses respond immediately to new inquiries. We've leveraged this experience to develop our suite of sales automation tools and have now deployed this technology to thousands of customers worldwide. By triggering a phone call between your sales team and your prospect while they're still on your website, were able to increase conversations by as much as 900%. The privately held, fast-growing company is based in Salt Lake City, UT. In todays Google Micro Moments world, business must engage with the prospect FAST. ...Starting Price: $99.00/month/user -
10
Salesbolt
Salesbolt
Your customers will change jobs every 36 months on average. Customer job changes present a hidden churn risk, turn this risk into opportunity with Salesbolt. Leverage your existing relationships to drive new business with prior users of your solution at their new companies. Identify new opportunities as contacts leave customer accounts to join new organizations.Starting Price: $50 per user per month -
11
Channels
Channels
...Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.Starting Price: $24 per user per month -
12
Demodesk
Demodesk
Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot.Starting Price: $49/month/user -
13
Copper
Copper
Use Google Workspace? Then you should use Copper. Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now.Starting Price: $9 per user per month -
14
Vonage Contact Center
Vonage
...Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
15
Akti
Akti
...Akti’s stock management provides you up-to-date and accurate information about the storage location of each product and the status of each order, both for orders from your customers and your suppliers. -
16
ZoomInfo Sales
ZoomInfo
...Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team. -
17
Chorus by ZoomInfo
ZoomInfo
Increase the success of your sales teams with Chorus by ZoomInfo, a conversation intelligence platform. Chorus by ZoomInfo provides sales teams the ability to capture, summarize, and analyze their customer meetings to identify opportunities and customer interests and improve meeting performance. Chorus also enables easy collaboration and integrates with Salesforce Enterprise and leading online meeting and sales engagement platforms. Capture and share your sales team's best talk tracks to create more quota-crushing "A" players. Unlock hidden insights from customer conversations that close deals. -
18
Callback Tracker
Callback Tracker
...The dashboard is where you’ll find a comprehensive overview of all your communication, stored in chronological order. You’ll be able to easily flip between call logs, text messages, and chats to make sure your customers are getting the support they need. Callback Tracker even lets you listen to the recording of all your calls, so you’ll have the information you need to keep improving your service and support.Starting Price: $9 per month -
19
bao
bao solutions
...More relevant information on your customers increases closing rates for long term sales cycles.Starting Price: $95 per user per month -
20
WorkRamp
WorkRamp
WorkRamp is a modern training platform that enables companies to effectively onboard, train, and track their employees. Through self-guided activities, personalized testing, and interactive certification exercises, WorkRamp allows companies to build custom training that meets the needs of each team and department. WorkRamp is ideal for companies of with 50-500 employees who seek to reimagine employee training. Click on the free trial link above to join the ranks of Square, Intercom and Paypal. Bridge the gap between strategy and execution with WorkRamp. WorkRamp is an enterprise training and enablement software that helps companies perform at their highest levels. ...Starting Price: $20.00/month -
21
CallFire
CallFire
...Our call tracking service will help you market your business, affordably and effectively. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before.Starting Price: $99 per month -
22
Apollo.io
Apollo.io
...Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.Starting Price: $49 per user per month -
23
CallPage
CallPage
...The CallPage widget lets you call your website visitors and helps you gain additional 30-125% more leads. With CallPage you can easily: - Increase in the number of quality leads - Lower cost of customer acquisition - Improve conversion rate - Improve customer experience AI Voice Agent Customize your own AI Voice Agent that speaks with your website visitors in a natural, human way 24/7. With CallPage, you can connect the AI Voice Agent to either the pop-up widget or your website’s contact form. So instead of letting form submissions sit in someone’s inbox, the AI Agent calls the lead back instantly, answers basic questions, and if needed, transfers the call to the right person. ...Starting Price: $31 per month -
24
Vogueboard
Vogueboard
...Develop your digital storefront, display your merchandise for customers to view, and quickly purchase, and seize online sales opportunities. Build and manage customer relationships using our intuitive CRM explicitly designed for manufacturers and distributors of building materials. -
25
Kronologic
Kronologic
...Seize opportunities and schedule conversations while revenue teams focus on what they do best: building relationships. Maximize that investment you've made in generating leads. Get more at-bats, freeing your sales team from the burden of calendaring. Ensure your customers get the 1x1 attention they need. Easily view and manage your entire organization, a team, or a single user from one convenient location. Full visibility for leaders, zero work for front-line reps. -
26
ZoomInfo Engage
ZoomInfo
ZoomInfo Engage is the most integrated sales engagement platform for you and your customers and prospects. Rather than send emails and waiting for them to respond or answer the phone, ZoomInfo Engage creates a realtime collaboration for each email that you send. ZoomInfo Engage brings together the most important capabilities when communicating with your customers into a single cost effective platform, combining worlds leading B2B company and contact data. -
27
Logicbox
Logicbox Software
...Features range from account management, prospecting, CPQ, and production as well as invoicing, purchasing and inventory management for distribution, installation, and service. Using the admin tools, the platform also provides custom notifications, approvals, permissions, custom reporting, and analytics.Starting Price: $55.00/month/user -
28
ProsperVue
Valgen
...Leverage location-based features for local promotions for expos, workshops, user group meetings, other geographic events. Run campaigns to specific industries for nearby conferences. Send communications before travel to prospect and customer meetings. Customize views based on user: SDR vs Regional Managers, by role, by division. For repeatable, scalable operations. Simplify training, and accelerate onboarding by giving all reps in a group the same features. All features available on desktop are optimized for mobile devices. For productivity on the road.Starting Price: $21 per month -
29
SalesExec
ClickPoint Software
...SalesExec includes efficiency tools like local presence dialing to reach and identify 60% more sales opportunities, with automated text SMS and email nurture to reach customers at the right time in their buying journey. SalesExec will also help your marketing team by capturing and intelligently routing and prioritizing all web leads and phone calls. With SalesExec, your team can easily handle thousands of leads, ensuring you get maximum ROI from every prospect by enforcing customer outreach and sales follow-up.Starting Price: $65.00/month/user -
30
ExecVision
Vorsight
...In business conversations, it means identifying key behaviors that impact outcomes and replicating them across future conversations to improve performance, or leveraging data from customer interactions to make more informed decisions and develop a better customer experience. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential.