Best Incident Management Software in the USA - Page 3
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Compare the Top Incident Management Software in the USA as of October 2025 - Page 3
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1
Safety Dashboard
Safety Dashboard
We help organizations to involve and engage workers to participate and contribute actively to Safety, Health and the Environment. We bring focus by flagging unwanted situations. Offer learnings from best practices and deviations and help to develop a safety culture in your organization. Boost your reporting culture! Bring incident and near miss-communication to the work floor by providing an automated and friendly interface that allows your workforce an easy way to document and report safety issues. Engage all levels of your workforce by involving everyone in the reporting process. Use our SHE Incident Management module reporting tool. This makes it easy to reward and recognize employees for making a contribution that strengthens your reporting culture. In addition to registering incidents and monitoring safety performance, the incident management module provides a means for measuring employee engagement. This can be filtered by site, department or individual.Starting Price: $199 per month -
2
Site24x7 StatusIQ
ManageEngine
StatusIQ is a status and incident communication platform using which you can communicate incidents, and scheduled maintenances with customers in real-time via status Pages, emails and sms as well as showcase the uptime of your IT resources in real time. Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users. When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page.Starting Price: $9 per month -
3
Instatus
Instatus
Your status page will be much faster than the competition. It's fully static, loaded from a CDN without using any backend server or database. We do that by building a new static status page after you make every update. This makes it 10x faster to load than Statuspage.io. Most status page services start at a good price, but quickly jump through the roof! Instatus won't punish you for your success by charging you more as you grow. It's built with pricing in mind. Your status page is static, so higher traffic doesn't cost us more. Also, we allow you to use your SMS service (like Twilio & Nexmo) So you won't have to pay a monthly quota. Only pay for what you use! Instatus won't add to your headaches while growing the business. Add as many team members as you like. Get as many customers as you like - with no extra charge!Starting Price: $20 per month -
4
ilert
ilert
ilert is a platform for IT alerting, on-call management, and incident communication that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with monitoring tools and extends them with reliable alerting, on-call scheduling, automatic escalations, and status pages. Ilert is built in Germany and hosted exclusively by cloud providers with data centers in Europe. It is fully GDPR compliant and has the ISO 27001 certification.Starting Price: $0 -
5
Alert Catcher
Softlist
Automate Incident Alerting. Alert Catcher allows you to consolidate and automate alerts that emanate from mission-critical systems (SIEM/EMS). All alerts and notifications can be customized on the basis of preference, with escalations creating tickets in Jira Service Desk. For department of Information Security Management. For owners of the Jira Service Desk platform, as well as departments, processing applications from external information systems. For IT and / or software development department. Custom endpoint for creating/updating incidents Custom restrictions for creating/updating incidents Ability to group incidents by rule and create problems Connection types for 3-rd party systems Workflow extensions for Jira Connection types for bi-directional integrations. Integrate with a wide range of SIEM / EMS systems. For identification of demands from third party systems in Alert Catcher, there is created the additional entity - connection.Starting Price: $10 per user, one-time payment -
6
SafetyFirst
VeiligWerk
Working together with VeiligWerk on a safer working environment. With the VeiligWerk platform you create one central platform for everything related to safety in your organization. On the platform employees identify, report and resolve dangerous situations and accidents through an intuitive workflow employers can easily see where and why unsafe situations and accidents occur, and how they can prevent them easily find and use all information related to safety. Simple & User-friendly. We believe reporting should be quick and easy. The barrier is therefore as low as possible. Our app therefore focuses on ease of use and speed. Small investment, big effect Small investment, big effect From € 200 / month per company, your organization has an effective means of communication to structurally improve safety. Statistics and achievements Statistics and achievements. From the number of reports on a project to the number of times a toolbox has been read.Starting Price: $250 per month -
7
Klaxon
Klaxon Technologies
Keep your people safe, informed and productive Communicate effectively within your organization with our major incident, mass notification and planned maintenance solution. Keep your team safe with time-sensitive communication updates Manage major incidents, disasters, business continuity events, cyber incidents and other emergencies with instant notifications, preventing potentially damaging events from escalating. The best tool for efficient and flexible communication in your business Choose Klaxon to improve the way you communicate Multiple notification channels Using our self-service interface, recipients can choose how they receive major incident notifications — through email, SMS, Voice/Telephone, Smartphone App, Microsoft Teams, Skype for Business and more. Two-way communications. Customizable two-way communications across all devices allows recipients to let you know if they've been affected, mark as safe and more. Efficient incident management.Starting Price: $0.61 per user, per month -
8
Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
9
Zero Incident Framework
GAVS Technologies
ZIF for IT Operations. Shift from Reactive to Proactive IT Operations and Enable Frictionless IT.Features Single Pane of Command. Aggregates data from different monitoring tools and devices with 100+ plugins. Actionable insights on events. Reduces noise in the infrastructure through insightful event correlation and reduced false alarms. Identify Root Cause. Detects issues in the infrastructure faster with infrastructure and application heat maps. Predictive Analytics. Forecasts issues before they cause impacts using supervised and unsupervised machine learning algorithms. Notification & Reporting. Logs incident in the ITSM tool and notifies the right people through the Virtual Supervisor. Automate Tasks. Triggers and automates repeat tasks and complex workflows. Benefits. 360o visibility of enterprise. Operational efficiency through noise nullification, driving faster Mean-Time-To-Repair. Proactive identification of risks based on patterns with no dependency on a CMDBStarting Price: $5 per user, per month -
10
Sorry
Sorry
Stay one step ahead and reassure your customers with up-to-the-minute updates. Our monitoring automation technology works hard so you don't have to. Peace of mind that you can talk to us directly whenever you need support. Whether fielding helpdesk tickets or an account manager on the phone, everyone in the organization knows the latest story. A publicly accessible status page which works on any mobile device means that people can see the most recent events wherever they may be. People expect the services they use, to be honest, and transparent, by openly discussing downtime you will build trust. Designed so latest updates on the Status Page take the highest priority. A proactive approach means customers are less likely to flood your helpdesk with enquiries. Keep updates stress-free with scheduling to automatically display upcoming maintenance.Starting Price: $29 per month -
11
StatusKit
StatusKit
Statuskit brings together customisable status page, events tracking for your service to foster communication. Interrupted services are part of daily operation. Our customisable service update let your clients know everything is under control. Detailed events tracking turns your service disruption into a great customer experience, displaying active incident illustrate the transparency of your business. StatusKit allows you to customize nearly everything including incident status and service status so as to allow you to better describe your incidents and service. Allow your customers to subscribe to your statuspage via Email, Feed, Webhook and Facebook Messenger. StatusKit also allows you to use your own Mailgun API Key. An easy, one-glance status report fosters better communication for your service. Displaying active events and incidents illustrate the transparency of your business. Customisable status and category makes StatusKit suitable in all type of business.Starting Price: $9 per month -
12
CoScreen
CoScreen
CoScreen enables multiple team members to share and edit application windows simultaneously on a joint desktop. Collaborate and work together in real-time with 2-10 participants through collaborative screen sharing and high-quality video and audio chat. Share any application window with a single click. Your team members can edit them instantly as if they were their own windows and share their windows with you at the same time. Key features: - Crystal-clear audio and video chat - Multi-user screen sharing of any desktop or browser app with one click - Multi-user editing of shared windows using mouse and keyboard, 2-3x lower latency than Zoom, Slack, and Microsoft Teams - Integrate CoScreen with your favorite apps like Slack, VS Code, IntelliJ, and other JetBrains IDEs - Enterprise-grade compliance and securely encrypted connections Use cases: standups, 1:1s, sprint demos, pair programming, coding interviews, employee onboarding, incident management, and many more...Starting Price: Free -
13
EffexEHS
EffexEHS
Effex provides an innovative solution to environmental health and safety challenges, including regulatory compliance, corporate sustainability toward environmental protection, accident avoidance, environmental audit and inspection, process standardization, and incident response. Our EHS solution is built using the latest cutting edge software technologies. Our comprehensive and affordable EHS Management System has the ability to customize content to a specific industry and customer requirements. The construction industry has one of the highest rates of fatalities amongst all industries. It is critical to properly manage health and safety to prevent further deaths and long term injuries. Setting high benchmarks in tracking, training and document management to keep employees safe in a high risk environment is our priority. EffexEHS is a Software as a Service (SaaS) application built to help businesses and EHS professionals to meet today’s Environment, Health and Safety (EHS) challenges.Starting Price: $49.50 -
14
Ideagen Lucidity
Ideagen Lucidity
Lucidity is a full-featured EHS Management Solution with dedicated software modules to create a perfectly tailored solution for your business needs. Connecting employees at all levels of your business around a single source of cloud-based HSEQ truth on a SaaS platform they will want to use. An integrated, streamlined, cloud-based HSEQ software solution is crucial for maintaining the records required to meet and maintain your ISO requirements. Lucidity has been designed with ISO 9001, 14001 & 45001 in mind. Helping you track and monitor the data and processes you need to succeed. One of the biggest challenges safety teams face is getting a real-time view of what is happening on the ground. Lucidity has been designed to provide easy access to the organization's single source of safety truth. Whether in head office, behind a computer, or on-site on the Lucidity App, capturing and analysing safety data is as easy as the click of a button. -
15
Sedai
Sedai
Sedai is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to maximize cloud cost savings, performance and availability at scale. Sedai enables teams to shift from static rules and threshold-based automation to modern ML-based autonomous operations. Using Sedai, organizations can reduce cloud cost by up to 50%, improve performance by up to 75%, reduce failed customer interactions (FCIs) by 75% and multiply SRE productivity by up to 6X for their modern applications. Sedai can perform work equivalent to a team of cloud engineers working behind the scenes to optimize resources and remediate issues, so organizations can focus on innovation.Starting Price: $10 per month -
16
Falcony
Falcony
Reveal the unreported and uninspected. Get unprecedented involvement and visibility to build safer, happier, and more productive workplaces with your employees. The frontline employees and managers now expect frictionless mobile-first experiences from reporting, workflows, and communication. Most reporting systems fail to involve and are used only by a small fraction of people. This all leads to insufficient or skewed situational awareness with unwelcome surprises. It’s not the management teams, but all your people in the field who are aware of the pressing issues and all the tiny observations that impact your business and operations. What they are waiting for is to have a voice, to be involved, to solve problems, and to have an impact. Having different reporting tools for individual functions increases the threshold of use for end-users. Falcony empowers your employees and stakeholders with a perfect companion to reveal everything they observe, inspect, collaborate and resolve.Starting Price: €150 per month -
17
Komodor
Komodor
Komodor takes the complexity out of K8s troubleshooting, providing all of the tools you need to troubleshoot with confidence. Komodor monitors your entire k8s stack, identifies issues, uncovers their root cause and delivers the context you need to troubleshoot efficiently and independently. Auto-identify k8s anomalies, failed deploys, misconfigurations, bottlenecks and other health issues. Spot emerging problems before they spread out and affect the end-users. Use ready-made playbooks to streamline root cause analysis, sidestep disruptive escalations and save hours of precious dev time. Provide your teams with straightforward remediation instructions that turn every responder into a troubleshooting expert.Starting Price: $10 per node per month -
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incident.io
incident.io
Simple. Powerful. Effortless incident management. With a beautifully simple interface, powerful workflow automation, and integrations with all your existing tools, prepare for incident management like never before. We make adoption easy by meeting your teams where they already work in Slack, and integrating seamlessly with all the tools you already know and love, including Jira, Statuspage, and PagerDuty. We guide your teams through the most stressful times. Now anyone can run incidents with confidence so you can scale your organization without slowing down. Create consistency instantly with our easy to build workflows. Automate tedious processes from sending update emails to execs to compiling post-mortems, so you can focus on fixing and building world-class products. Avoid duplication and reduce unnecessary distractions by running more transparent incidents. You can assign roles and actions, provide incident updates, and find an overview of all live incidents.Starting Price: $16 per responder per month -
19
Aclaimant
Aclaimant
Empower your employees to drive productivity and reduce the total cost of risk with the RMIS built to deliver insight and results. Active risk management is a strategy where you empower your employees to more productively manage risk by leveraging technology that is centralized, connected, scalable, and data-driven to deliver results. Successfully decrease accidents, claim lag time and case duration using Aclaimant’s centralized system that connects your risk management office to incidents in the field. Reduce the cost of claims through better prevention and better mitigation to ultimately improve your insurability. Better utilize superior risk and safety talent with mobile-first, modern technology and automation. Aclaimant keeps your team focused and improves talent appeal, morale, and retention. Get access to case studies and content to better understand how you can put the Aclaimant platform to work for you and your team.Starting Price: Free -
20
Atomicwork
Atomicwork
Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.Starting Price: $90/employee/year -
21
Zenduty
Zenduty
Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations. Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster. Deploy customized and data-driven on-call rotations to ensure 24/7 operational coverage for major incidents. Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging. Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents. Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter. Over 100+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support, and security services.Starting Price: $5 per month -
22
Visualogyx
Visualogyx
Visualogyx enables you to gather evidence text and multimedia data on the fly or by using a pre-designed template. The app features an intuitive template designer that allows you to create custom forms that can be used as templates within your team. These templates can then be used repeatedly as necessary. Visualogyx is intended to efficiently gather real-time data, whether through free-form data collection or by conducting inspections, quality control, or validation procedures. Data can be captured on mobile devices, both online and offline, even in remote locations, and will automatically sync to the cloud once a connection is re-established. Visualogyx allows you to quickly generate a report following an inspection, with all filled-out form fields and images in a custom-branded PDF format, which can be shared with external parties.Starting Price: $19 per user per month -
23
KloudMate
KloudMate
Squash latencies, detect bottlenecks, and debug errors. Join a rapidly expanding community of businesses from around the world, that are achieving 20X value and ROI by adopting KloudMate, compared to any other observability platform. Quickly monitor crucial metrics, and dependencies, and detect anomalies through alarms and issue tracking. Instantly locate ‘break-points’ in your application development lifecycle, to proactively fix issues. View service maps for every component in your application, and uncover intricate interconnections and dependencies. Trace every request and operation, providing detailed visibility into execution paths and performance metrics. Whether it's multi-cloud, hybrid, or private architecture, access unified Infrastructure monitoring capabilities to monitor metrics and gather insights. Supercharge debugging speed and precision with a complete system view. Identify and resolve issues faster.Starting Price: $60 per month -
24
Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
25
xMatters
Everbridge
xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.Starting Price: $9 per user per month -
26
EHS Insight
EHS Insight
EHS Insight is an environmental, health and safety (EHS) management platform that empowers organizations to ensure company-wide compliance. Affordable and quick to setup, EHS Insight offers the best value in EHS software today by providing businesses with the tools they need to manage incidents, audits and inspections, compliance obligations, corrective actions and more. EHS Insight also comes with fantastic support to assist businesses during and after software implementation.Starting Price: $200.00/month -
27
Tandem Software
Tandem
Tandem is an online solution that eases the burden of regulatory compliance and, more importantly, improves security posture. This is your all-in-one information security and compliance solution. We named our product Tandem because it works in partnership - in tandem - with you. You bring your knowledge of your organization and your needs, Tandem brings software built by information security experts to help you organize and manage your information security program. Let Tandem carry the burden of new guidance, data tracking, document structure, and report generation. See what you are capable of when using the right tool for the right job. -
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iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
29
Mirashare
Elmstone Systems
Mirashare is a cloud-based health and safety software solution catering to a wide variety of organisations' needs. Our 14 modules range from Risk Management and Inspection Audits to Incident and Near Miss Reporting using the latest mobile technology. We offer a configurable, scalable solution for customers with small businesses right up to larger, multi-site organisations. The wide choice of modules enables an organisation to benefit from features that go beyond health and safety, to support business improvement, control and compliance. Intuitive, powerful and cost effective. Mirashare’s health and safety software provides you with a single “system of record” for all your organisation’s EHS data. In other words, helping you to make more informed EHS decisions. With everything in one place, you can better understand the health and safety of your organisation. This in turn enables you to make improvements and reduce incidents, injury rates and costs. -
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RingStor
RingStor
RingStor is an innovative data management company providing digital asset backup, incident management, emergency action and business continuity planning software solutions. Taking its name from the technical architecture involved in data storage, RingStor provides cost-effective, cross-platform, multi-tenant solutions renowned for high performance and reliability. The solutions are rapidly deployable, configurable to fit any infrastructure situation, and easily managed. RingStor has assembled the key components that any business needs to ensure a disaster does not seriously damage your business or even worse put you out of business. RingStor LifeJacket provides a powerful online tool for business to assess risks, log and track incidents, create emergency action plans and business recovery procedures. The SaaS solution enables business to get organized and prepared for a structured business recovery procedure in event of interruption.