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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
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33 Products for "customer support" with 1 filter applied:

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  • 1
    Guru

    Guru

    Guru

    Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from,...
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    3,534 Ratings
    Starting Price: $25
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  • 2
    Axero

    Axero

    Axero Solutions

    Axero is an award-winning intranet and employee experience platform. Hundreds of companies use Axero to communicate, collaborate, manage tasks, organize content and develop their company culture. Down with legacy intranets and document dumping grounds that are difficult to update and impossible to maintain. Our unified suite makes it easier than ever to launch modern intranets, employee hubs, enterprise portals & more. Connect your workforce in one integrated platform. Why Axero? We...
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    205 Ratings
    Starting Price: $10/user/month
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  • 3
    zehnplus

    zehnplus

    zehnplus

    zehnplus develops software products with custom solutions that help organizations turn data into knowledge to connect, inform, and engage with their audiences. Our solutions include intranet, community and knowledge management platforms and wiki's aswell as smart FAQ software, enhanced with AI. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We have a profound...
    1 Rating
    Starting Price: 7000/year
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  • 4
    Precurio

    Precurio

    Precurio Software

    ...This is the magic to intranet adoption. We provide our customers with the source code, so you can customize your intranet portal and even add new modules. No other enteprise-grade solution is this flexible. Our software is designed to be simple to use and easy to adopt. There is no need to spend additional money on training, everyone will pick it up easily. We guarantee it! We have the latest innovative architecture to support any design without compromising features and upgrades.
    Starting Price: $700 per year
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  • 5
    Connect

    Connect

    Connect Solutions

    Connect (formerly Qnnect): the secure internal social network that your employees were waiting for. Reinforce your corporate culture with a tool accessible by all and for all. Connect is more than just an app. Our Customer Success Team is proactively committed to helping you achieve your business goals through the use of our technology. Each customer is individually supported by a Customer Success Manager - before, during and after the "Go-Live with the App".
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  • 6
    Mozard

    Mozard

    Mozard

    The Mozard Suite is a generic 'zero code / low code' software platform with which you can set up (configure) processes and services by means of user-friendly interfaces, so without programming. This flexible way allows Mozard's customers to respond to the needs of their employees, managers and customers without costly customization processes. Mozard now works for more than forty small, medium and large organizations. The majority of these organizations use Mozard as an organization-wide...
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  • 7
    Poppulo

    Poppulo

    Poppulo

    Poppulo is the leading communications and workplace experience software company. The Poppulo Harmony platform helps enterprise organizations achieve more by effortlessly connecting their employees, customers, and workplaces through omnichannel employee communications, digital signage, and workplace management. Poppulo’s 6,000+ customer base is representative of the world’s most successful companies, including 47 of the Fortune 100.
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  • 8
    OpenText Vibe
    Keep your employees informed through a social and collaborative Intranet that improves awareness and contribution using Web 2.0 technologies. Team workspaces enable you to create digital offices where local and global team members can gather online to coordinate their efforts. Personal workspaces enable you to create your own online work environment, customized to your own needs. Use Vibe to augment or replace an existing intranet. With drag-and-drop ease, your teams can create custom...
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  • 9
    Collab Hub

    Collab Hub

    Collab Hub

    ...Cut back on wasted time by quickly organizing documents by function. Locate employee contact information with ease of filtering through our staff directory, which let’s you find people by department. Design unlimited custom fields without restrictions on additional fields. The custom WordPress intranet solution will always be a one-time fee with an optional yearly unlimited support/upgrade plan-- no monthly per-user fees, set-up costs, hidden costs or per-storage payments.Collab Hub is a self-hosted platform that runs on your server. Retain full control over data, source code access and additional tools, as well as integration and customization options.
    Starting Price: $1,299 one-time payment
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  • 10
    Jalios Workplace
    Jalios Workplace creates links and enables cross-functional and sustainable collaboration. It is available in three ready-to-use editions to provide a complete and natively collaborative digital work environment (chat, video, office automation, EDM, communities, etc.) adapted to its customers' technology base. The edition dedicated to Microsoft 365 and the one dedicated to Google optimize and complete the use of these suites. The Liberty edition is a sovereign alternative. By unifying...
    Starting Price: $6 per user per month
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  • 11
    ITConnect

    ITConnect

    ITCube Solutions

    ...We design intuitive, functionally sound and easy-to-use enterprise applications. Design a UX strategy that is consistent and needs minimal end-user training for navigation. Boost ROI by prioritizing user experiences & customer satisfaction. MS Dynamics 365. Microsoft D-365 consultancy, implementation and support services for ERP systems. Elevate business processes by customizing modules at a cost-effective, flexible model. Easy deployment to maximize ROI of your Microsoft Dynamics AX investment. ITConnect. An intranet software solution with engagement tools built to encourage peer-to-peer conversation and streamline corp. communication. ...
    Starting Price: $0.01 one-time payment
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  • 12
    SimplifyIT

    SimplifyIT

    SimplifyIT

    SimplifyIT, Inc. is a software company founded in 2004 by veterans of the credit union & banking technology industry with a vision to make everyday tasks simple. Our web-based software solutions are designed to be easy for employees to navigate, but also simple to maintain. Are you just looking for a help desk that's easy for employees to use, but still powerful enough to manage all those projects and everyday tasks? Wouldn't it be nice to roll something out that users didn't rebel against -...
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  • 13
    Webasyst

    Webasyst

    Webasyst

    Webasyst is an open source platform with 15+ cloud apps for teams. A suite of web apps for creating sites, blogs, online stores, and collaborating with your team — all in one place. Manage your site, collaborate with your team, and get things done. All in one place. On your domain. Always online. You online. Webasyst is a next generation CMS which combines web publishing tools, blogging, and ecommerce with enterprise collaboration platform. On your custom domain name. All in one place....
    Starting Price: $9 per month
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  • 14
    Haystack

    Haystack

    Haystack

    Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive. Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less...
    236 Ratings
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  • 15
    Elcom

    Elcom

    Elcom Technology

    ...Wouldn’t it be great to be able to crystallize the return on investment (ROI) of an intranet? We've put together an intranet ROI calculator and guide to help you measure success. The way we work and support productivity is changing rapidly. These are the key trends that relate to digital workplaces for 2022 and beyond that are set to transform productivity.
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  • 16
    HumHub

    HumHub

    HumHub

    HumHub is a free social network software and framework built to give you the tools to make communication and collaboration easy and successful. It's lightweight, powerful and comes with a user-friendly interface. With HumHub you can create your own customized social network, social intranet or huge social enterprise application that really fits your needs. Boost your business, support your customers, teach your students or organize your football club. It's on you. HumHub is completely open-source. Take advantage of the work already done and even improve it. Every suggestion or help is welcome. ...
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  • 17
    IntranetPro

    IntranetPro

    Codesigned

    IntranetPro is an enterprise-grade SharePoint Intranet with powerful features and enhancements purpose-built to unlock the power of engagement within your organization. This powerful digital workspace works within your SharePoint environment, accelerating it with powerful company-wide news, communication and collaboration tools, custom sites, departments, and communities that keep the company aligned. Used by organizations with 500 end users to 80,000, and developed and supported from Atlanta, Ga, InternetPro is built to empower your teams every day.
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  • 18
    ShortPoint

    ShortPoint

    ShortPoint

    ShortPoint is a full customization platform for SharePoint that allows users the ability to see in real time, exactly what their changes will look like. Simply add integrations and customizations that will bring your intranet site to a new level. Inline design elements are now easily integrated into text editor. Modifying your page has never been easier. Use ShortPoint Page Builder to design your site with drag and drop elements, and absolutely no code. Implement a branded design system...
    Starting Price: $3,998/yr Complete
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  • 19
    Tryyb

    Tryyb

    Mocaworks

    Mocaworks is a software company and business incubator located in Ridgefield, WA. Our products are used by businesses of all types to inform their employees, drive team performance, and make delightful customer experiences. Build a home for your community. Custom collaboration platforms for employees, members, professionals, and everybody else out there. Cloud based. Modular. Personalized. Build an entire ecosystem in the cloud, without any dependencies or requirements. Whether you need a...
    Starting Price: $3 per user per month
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  • 20
    HyperTeam Intranet
    By combining the power of cloud, mobile and social technology, HyperTeam’s intranet portals deliver a single source of company information within a fun, collaborative environment! End dispersed knowledge, duplicated files, and excessive reliance on email. Easily record and share information company-wide with the user-friendly interface. Highlight each department’s unique personality with customized homepage news. Keep your information safe with the flexible permission handling and enterprise...
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  • 21
    Synigo Pulse

    Synigo Pulse

    Synigo Pulse

    Everything you need for your work, such as: tasks, calendars, notifications, apps, company news, groups and teams. Respond, ask questions. What is happening in the organisation. User friendly, no time is lost on unnecessary mouse clicks. Encourage collaboration. Employees can easily respond, collaborate, communicate and share documents. Find facts, answers and procedures easily. Synigo Pulse offers content managers an user friendly CMS. (also in native app). Involve customers, clients and...
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  • 22
    Interact Software
    Interact is a global software company that serves intranet software to over 1.7m users across more than 1000 organizations including Levi's, Domino’s and Sony PlayStation. We specialize in solving communication and engagement challenges by combining our enterprise-grade software with our experienced in-house professional services, focusing on developing strategic partnerships with our customers. Interact has offices in New York, Boston, London, and Manchester and operates across...
    1 Rating
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  • 23
    Akumina

    Akumina

    Akumina

    Deliver an employee intranet experience that is simple, innovative, and intuitive. Your business isn't static, and your intranet solution can't be either. Provide scalability to your organization with continuous innovation and growth. Whether your are looking for an out-of-the-box, modern intranet solution or a custom digital workplace experience, the AkuminaEXP can be tailored to meet your organization from your preferred starting point and evolve as your needs do. A modern intranet should...
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  • 24
    365appz

    365appz

    NGenious Solutions

    365appz is a Ready-to-Go Intranet Solution, available on SharePoint On-Premise 2013 and 2016 versions and SharePoint Online. This solution comes packaged with multiple add-ins which enable organizations to quickly realize the benefits of the platform for collaboration, communication, employee engagement and knowledge sharing. Create your Digital Workplace using our feature-stacked solution, 365appz, and accelerate your company’s return on investment on your SharePoint platform. Increase your...
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  • 25
    Simpplr

    Simpplr

    Simpplr

    Simpplr is the leading AI-powered employee experience platform. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish. Trusted by more than 500+ leading brands, including Zoom, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr...
    6 Ratings
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  • 26
    The Hub

    The Hub

    Pancentric Digital

    ...With HUB, you can streamline processes, making project management and content sharing effortless. Deliver targeted communications to the right people at the right time, and create personalized experiences with custom content and branding tailored to your teams. All your tools and resources come together in one seamless platform that’s easy to use and manage. Designed for SMEs, HUB offers an all-in-one feature package at a budget-friendly price with no hidden costs—just incredible value. And as the first eco-conscious intranet, HUB uses low-carbon servers and supports reforestation projects, helping you work smarter while supporting the planet.
    Starting Price: £6.67 per user per month
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  • 27
    Beyond Intranet
    Founded in 2005, Beyond Key incubated Beyond Intranet as its strategic division, to ensure that its clients get the most out of Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). As a Microsoft Gold Certified Partner, the Beyond Intranet team has been helping its clients throughout their digital transformation journey of discovery, implementation, and adoption phases with its Microsoft 365 services and...
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  • 28
    Valo

    Valo

    Valo

    Valo offers the best company intranet and tools beyond communication and collaboration for enhanced employee engagement and effective organization development no matter where your staff work from. Together, we are the largest and fastest-growing internal communications tech company in the world. Find out what this means for us, our customers, and anyone who wants to enhance their internal communications to the next level. Whether it’s an intranet solution to bring your people together or a...
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  • 29
    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer is a leading provider of intranet software that brings people, teams, and ideas together. Used by organizations around the world, ThoughtFarmer is designed to streamline internal communication, facilitate knowledge management, and encourage collaboration across geographical distances. ThoughtFarmer excels at engaging distributed employees. Featuring integrations to critical business software such as Slack, Microsoft, and Google, ThoughtFarmer keeps your remote workforce...
    5 Ratings
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  • 30
    Noodle

    Noodle

    Vialect

    ...Features Cloud or On-Premise Options Fully Customizable Design Build Sites in Minutes Regularly Updated With New Features Flexible Password Controls Drag and Drop Features/Post Track Views of Content Unlimited Colors/Skins Create Polls/Surveys Sync with Active Directory 11 Supported Languages Built In Block Text Editor Follow Co-Worker’s Statuses Create Custom Workflows Embed Video and Photos Easily Archive Content Video Conferencing Build E-Forms and Reports Merge Multiple Calendars Optimized For Speed All Applications Included View Personal User Statistics Personal Digital Workspace Etc
    2 Ratings
    Starting Price: $200 per month
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