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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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15 Products for "customer" with 2 filters applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    290 Ratings
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  • 3
    11:11 Cloud

    11:11 Cloud

    11:11 Systems

    Most cloud providers attempt to provide complete solutions to meet their customers’ business expectations. But the reality is, every customer is at a different point in their cloud journey and has different requirements for success. Hyperscale clouds, in particular, often present significant challenges and compromises to adoption that must be overcome for long-term success. iland Secure Cloud was designed to address the most common challenges associated with cloud adoption, and to eliminate...
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  • 4
    FalconStor

    FalconStor

    FalconStor Software

    FalconStor is a trusted data protection innovator with over an Exabyte of data under management, enabling the world’s most demanding enterprises to modernize their data backup and archival operations across data centers and public clouds. The company delivers increased data security and provides the fast recovery from ransomware attack while driving down costs by up to 90 percent. FalconStor is trusted by 1,000 customers and a network of partners around the world.
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  • 5
    InfiniBox

    InfiniBox

    Infinidat

    ... level objectives while radically lowering the cost and complexity of their storage operations. Infinidat customers routinely consolidate entire rows of legacy enterprise storage onto a single InfiniBox system, leading to 10:1 reductions in both floor tiles and network port costs. InfiniBox eliminates storage array and filer sprawl, allowing operations and capacity planning teams to leverage the economies of scale of unified data center-scale pools of storage.
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  • 6
    Alibaba Hybrid Cloud Storage

    Alibaba Hybrid Cloud Storage

    Alibaba Cloud Global

    Hybrid Cloud Storage is an enterprise-level storage array that integrates with the Alibaba Cloud storage gateway. You can use and manage cloud storage resources (blocks, files, and objects) just as you would with local storage. Cloud Cache, Cloud Sync, Cloud Tiering, and Cloud Backup all make local storage migrate to the cloud seamlessly. HCSA services provide a cost-effective, efficient and easy-to-manage hybrid cloud storage solution. The devices support modular customization allowing...
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  • 7
    Virtuozzo

    Virtuozzo

    Virtuozzo

    Virtuozzo, is a global leader in alternative cloud enablement, providing unique, purpose-built software which enables infrastructure and platform solutions to over 600 service providers around the world. Performance, flexibility, and ease of use define the product line up. Our partners can quickly, cost effectively and profitably create alternative private, public, hybrid or multi-clouds, rivalling those from major cloud providers, but with greater ROI, and customization. Service providers...
    1 Rating
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  • 8
    AWS Storage Gateway
    AWS Storage Gateway is a hybrid cloud storage service that gives you on-premises access to virtually unlimited cloud storage. Customers use Storage Gateway to simplify storage management and reduce costs for key hybrid cloud storage use cases. These include moving tape backups to the cloud, reducing on-premises storage with cloud-backed file shares, providing low latency access to data in AWS for on-premises applications, as well as various migration, archiving, processing, and disaster...
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  • 9
    Cloudian

    Cloudian

    Cloudian

    ... compliance and monitor service levels. Spot infrastructure issues before they become problems with configurable, real-time alerts. Customize HyperIQ to your environment over 100 available data panels. Protect your data from ransomware with Cloudian Object Lock, a hardened solution for data immutability. HyperStore® is hardened by the use of HyperStore Shell (HSH) and RootDisable, securing the solution at the system level, even disabling root access to make the solution impregnable.
    1 Rating
    Starting Price: Pricing as low as 1/2 ¢ per gi
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  • 10
    MayaData

    MayaData

    MayaData

    OpenEBS with Kubera is the answer. OpenEBS is the most popular open source storage for Kubernetes - and the fastest. Kubera adds an easy to use GUI for OpenEBS Mayastor - and APIs, auto checks and configuration, active directory authentication, built-in performance benchmarking, and additional operators to assist in upgrades and other use cases. Kubera is freely available and is delivered by MayaData when providing 24/7 support for customers to reduce operational costs and complexity. Kubera...
    Starting Price: $100 per node per month
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  • 11
    FlexPod

    FlexPod

    NetApp

    FlexPod platform, your next-generation hybrid cloud infrastructure. It’s the modern hybrid world calling. Embrace it with FlexPod, the platform designed to power your most demanding modern apps and enterprise needs, integrate advanced cloud services, manage data easily from edge to core to cloud, and dramatically reduce your data center costs. Built on groundbreaking technology from NetApp and Cisco and trusted by thousands of customers across the globe, the enhanced FlexPod platform brings...
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  • 12
    Virtalica StorageFabric
    Enterprises often find it challenging to keep up with the rapid proliferation and availability of various on-premise and cloud storage solutions across the organization. The result is an increasingly complex, difficult to secure, and often expensive vendor-locked ecosystem. Dozens of legacy systems are patched together. Vendor lock-in comes with significant hidden costs. Consuming public cloud efficiently and securely is not easy. It is a customer-hosted global scale-out software platform...
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  • 13
    Oracle Cloud Infrastructure Storage Gateway
    Customers use Oracle Cloud Infrastructure (OCI) Storage Gateway to extend on-premises application data to Oracle Cloud. Integration with OCI Object Storage and Network File Storage (NFS) compliance make it easy to securely move files to and from Oracle Cloud. Data is encrypted both at rest and in-transit and built-in data integrity checks provides protection. Local caching provides enterprise applications instant access to files that are frequently used. For enterprises that commonly rely...
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  • 14
    Nfina Hybrid Cloud

    Nfina Hybrid Cloud

    Nfina Technologies

    ... of mind with geo-redundant backup and disaster recovery, enhanced performance, reduced and predictable cost. A team of qualified engineers with decades of experience eliminates concerns related to staff expertise or workload. Nfina’s Hybrid Cloud solutions offer more benefits than the public cloud without the cost and complexity. Nfina customers save up to 50% more with Nfina’s hybrid multi cloud solutions versus public cloud solutions.
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  • 15
    Rackspace

    Rackspace

    Rackspace

    Enhanced full-lifecycle cloud native development capabilities to help customers build modern applications for the future. Unlock the full potential of the cloud today with applications architected for tomorrow. Traditional approaches to cloud adoption focused on infrastructure and application migration, with very little attention to the underlying code. And while the cloud has always delivered the benefits of elasticity and scale, it can’t unleash its full potential until the code in your...
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