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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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24 Products for "customization" with 2 filters applied:

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  • 1
    PayMaster HCM

    PayMaster HCM

    Paymaster Solutions

    PayMaster HCM looks at the uniqueness of each business and helps you customize the services that work with your current and future needs. Our single platform allows you to grow your business without having to change systems as you hit certain milestones. Whether you need Payroll, Time and Labor Management (TLM), Human Resources, Workers’ Compensation Pay As You Go, Onboarding, help with Recruitment or benefit assistance, PayMaster HCM is the solution for you.
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  • 2
    Forte HCM

    Forte HCM

    Forte HCM

    A talent mining tool that integrates with assessment data & engages users to search based on position profile or weights; compare candidate profiles, view standardized & ranked results. An assessment platform with a multitude of features like adaptive test authoring, customized tests, cyber- proctoring, collaborative interview, granular scoring & performance reporting across tests. Custom reports that add value in the decision making process with features like candidate compare & group analysis: used to compare candidate performances in a specific test or generate reports that are representative of the combined performances of the select group. ...
    Starting Price: $59 per month
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  • 3
    Roots HCM

    Roots HCM

    Roots HCM

    ...Our follow the sun 24 by 7 support guarantees our availability to support your users at any time and in any of your geographical locations or time zones. Simply raise your request and one of our customer success personnel will be available to support you or your users instantly! Each of our bundles includes a free setup package that includes a global yet local set of world class processes designed to get you up and running in no time. You will be assigned a customer experience agent with extensive HCM knowledge to hand hold you throughout the process. ...
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  • 4
    ADP Enterprise HR
    Drive your business forward with powerful, customizable HCM software. ADP Enterprise HR is the optimal human capital management (HCM) solution for large businesses (1000+ employees) across multiple industries that want customization. This solution is hosted for you by ADP®, providing the flexibility of outsourced software and the ability to customize. You get powerful insights and analytics, as well as seamless integration with our wide range of products. With ADP Enterprise HR, you’ll reduce administrative tasks and gain insights with a single system for reporting, accountability and payroll. ...
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  • 5
    Workable

    Workable

    Workable Software

    ...Leverage AI: Source candidates,write personalized emails, and create interview kits effortlessly Workable is designed to be easy to use, with a mobile app for on-the-go management and outstanding customer support. Our software is trusted by over 30,000 companies in more than 100 countries, helping them build high-performance teams.
    1,393 Ratings
    Starting Price: $299.00/month
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  • 6
    inoERP

    inoERP

    inoERP

    inoERP is an enterprise management system. JavaScript APIs are available for both server and client customization. The client is available for Android, iOS, macOS, Windows, and the web. The server is available for Windows, macOS, and Linux. Integrate with the business systems of your customers, suppliers, contract manufacturers, etc without writing any code. View the same data in multiple formats and languages across all devices. Best-in-class technology stack to use and extend your business processes. inoERP provides the building blocks to configure a wide variety of forms, actions, reports, charts, and workflows using REST APIs that can be used to map varied business processes across divergent systems. ...
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  • 7
    HiBob

    HiBob

    HiBob

    ...Companies using Bob are able to: 1. Accelerate hiring 2. Retain the best talent 3. Upskill and elevate employee experience 4. Make business decisions with people data HiBob's customers appreciate its ease of use, high configurability, and the ability to customize based on business requirements.
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    13 Ratings
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  • 8
    ichris

    ichris

    Frontier Software

    If people are the most valuable asset in your organization, shouldn't your human capital management software be the most important system? The ichris ecosystem helps you keep every aspect of managing your people in one, easy to use software package. ichris modules can be customized to fit the exact needs of your company across every different touch point of the human capital management process. Frontier Software offers a single database for all your employees wherever they are. Different currencies for any form of remuneration (salary), allowances / benefits can be created.
    Starting Price: $0.01/month/user
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  • 9
    FactsHCM

    FactsHCM

    BrainsphereIT Solutions

    Brainspehere's FactsHCM solution is a state-of-the-art and first preferred HR and payroll solution in Dubai. HRMS software comes with advanced features with local labor law compliances. The easy-to-use and flexibility to make changes as per customer-specific requirements. makes this HR and payroll software the most preferred in this market. HR technology innovations include artificial intelligence, enabled chatbots, machine learning for recruitment, geofencing for the mobile workforce, digital onboarding, biometric attendance, and HRMS automation. FactsHCM delivers talent management, performance management, training, time and attendance, expense management, and payroll management. ...
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  • 10
    HCM Engine

    HCM Engine

    FarSight Technologies

    ...Intelligible and manageable systems, which are easy to learn, easy to use, and easily accessible on desktop/laptop/phone/tablet. Completely in-house developed solutions which are customized to meet unique business requirements of distinct entities.
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  • 11
    Wavelength HCM

    Wavelength HCM

    Akira Systems

    Keep all of your workforce details in one place, including employee profiles, certifications, employment contracts, emergency contacts, benefits, and much more. Create and publish job postings on your own custom job portal site. Wavelength helps you filter, identify, interview, and on board the right talent. Access our extensive report collection so you can forget about moving and analyzing data in spreadsheets; it’s fast and easy with Wavelength. Track employee time and attendance with integrated timesheets. Wavelength’s built-in soft-clock allows you to accurately track employee time. ...
    Starting Price: $3.50/month/user
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  • 12
    Infinigent

    Infinigent

    Infinigent

    ...Infinigent brings all of the major components of HCM together, human resources management, time and attendance, benefits administration, and payroll services, and delivers them as a unified and integrated solution. Infinigent offers standard & customized ERP solutions to meet the functional & budget expectations of medium to large enterprises.
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  • 13
    Wallet HR

    Wallet HR

    Crystal HR and Security Solutions

    ...After all a company is only as good as the people it keeps, and as a Recruiting & HR professional you have this responsibility taken off your shoulders and on to our shoulder. We work closely with our clients to deliver the best fit to them. To consistently deliver right-sized business solutions that exceed the expectation of our customers in Technology, Quality and cost-effectiveness.
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  • 14
    Criterion HCM

    Criterion HCM

    Criterion

    No need to compromise. Criterion’s “Simply Powerful” HCM software enables midmarket customers to modernize their HR, Payroll, Talent Engagement, and people processes. Human capital management requires scalability and an individual approach. So, we've built a powerful yet easy-to-use platform that will grow with your company. Create an HCM universe that is right for your business with open architecture, RESTful API and configurable workflows.
    Starting Price: $2000.00/month
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  • 15
    AllianceHCM

    AllianceHCM

    AllianceHCM

    ...Whether you are dealing with payroll processing, performance reviews, or managing employee lifecycles, our human capital management (HCM) system makes it easy. With personalized customer service unmatched in the industry, HR processes are simplified and payroll is easy. Unlike single sign-on systems, the AllianceHCM Suite stores all employee data in one HCM platform. You can make real-time updates across all active services efficiently. Eliminate errors that occur when entering or importing data from several different systems. ...
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  • 16
    PrimePay

    PrimePay

    PrimePay

    ...PrimePay supports the growth of mid-to-enterprise-sized businesses across all industries by: • Bridging leaders to break down silos that hinder business growth • Automating administrative work for greater operational efficiency • Engage employees to create a culture of excellence • Providing rich analytical insights to inform business decisions Our full-suite solution includes: • Performance Management • Learning & Development • Talent Acquisition • Human Resources • Payroll & Tax • Benefits Administration • Time & Attendance • Robust Data • Ad Hoc Reports • Custom Dashboards
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  • 17
    Sympa

    Sympa

    Sympa

    ...Our collaborative features enable HR and leadership to test scenarios in real-time — using people data to plan for change with confidence. Our all-in-one pricing includes set-up, onboarding, and payroll connectors — for businesses of any size. With a dedicated customer service and support team guiding you every step of the way, you're set up for success from day one.
    Starting Price: €5000 / year
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  • 18
    Mihi

    Mihi

    Mihi

    ...The cloud-based software can be accessed from any device, anytime. Our technology is backed by a team of world-class software engineers, payroll and HR experts who work with you every step of the way to implement and customize the platform to your specific needs and provide ongoing support from complex technology integrations to detailed analytics.
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  • 19
    Centra Hub HCM

    Centra Hub HCM

    Centra Hub

    ...From recruitment to retirement, one software that has it all. Plan and manage organizational hierarchy with multiple designations and job roles with great ease. Design custom HR forms, fields, and page layouts with drag and drop options that suit your business requirements. Deploy an employee self-service portal, which allows your staff to view and manage leaves. Centra Hub HCM automates attendance timesheets and payroll management. Effectively track employee day and night shifts with a complete record of walk-in and walk-out timings. ...
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  • 20
    Digital HRMS

    Digital HRMS

    The Digital Group

    Digital HRMS is an end-to-end employee management solution, developed by The Digital Group, that can be customized to meet the needs of every business. It’s an ideal HR partner that empowers your workforce, simplifies your operations and drives your business goals. Digital HRMS is a HR Software built by considering the New generation HR Practices, combining the power of Cloud, Mobile and Analytics. Automatic update of work hours for out-of-office work through location geo-fencing. ...
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  • 21
    BrightHR

    BrightHR

    BrightHR

    ...From holiday and sickness management to payroll, clocking in and much more, we provide HR, Health and Safety and business support to over 90,000 businesses globally. Trade the filing cabinet for a fully digital approach. Our web based products are all supported by our brilliant UK customer service team who guide you every step of the way to ensure you get the most out of our software and apps. Written by legal experts, our HR software includes everything you need to simply manage your team all in one place, PLUS free tools to set your business apart. Utilise us now - and engage your team in the process.
    1 Rating
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  • 22
    UKG Ready
    ...It leverages the power of AI to draw on a unique set of people, work, and culture data to further enhance efficiency and productivity for all employees to drive better business outcomes. As partners for life, UKG Ready customers receive expert support, on-demand guidance, and anytime, anywhere access to a wide range of resources.
    1 Rating
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  • 23
    Factorial

    Factorial

    Factorial

    ...Our cloud business management software integrates time tracking directly with payroll and project management to eliminate manual entry and errors. From sick leave to unlimited PTO policies, Factorial simplifies leave tracking through automated approval workflows, custom policy creation, and team-wide calendar visibility. It’s no surprise we were ranked the #1 PTO Tracker of 2025. From applicant tracking to onboarding, from performance reviews to training plans—Factorial supports the full employee lifecycle. Build strong, engaged teams and scale faster without needing multiple disconnected tools.
    Starting Price: $8/month/user
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  • 24
    Sage HR
    ...With a few clicks simply upload your employee database to your new online staff directory. Never worry about keeping track of random time-off and shift change requests. Use filters to create custom reports and data-rich company graphs. Sage HR is a complete HR solution. Enabling organisations to have a comprehensive view of their on site and remote workforce, whilst easily managing employee records, holiday and sickness absence. The features don’t stop there, with an easy to access mobile app and highly valuable functionality including reports and data small to medium size businesses can rest assured that the people management piece is taken care of when using Sage HR.
    Leader badge">
    59 Ratings
    Starting Price: $5.50 per month
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