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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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35 Products for "customization" with 2 filters applied:

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  • 1
    Oracle SPARC Servers
    ...Silicon Secured Memory and end-to-end hardware data encryption secure customer data while maintaining excellent performance. Hardware optimizations for Oracle Database and Java, such as Data Analytics Acceleration, enable customers to run Oracle applications faster and more efficiently.
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  • 2
    Intel Server System R2000WF Family
    ...Supporting the Intel® Xeon® Scalable processor, Intel® Server Board S2600WF-based systems are designed to address the requirements of your most demanding high-performance computing (HPC), cloud, and storage workloads. Intel® Data Center Solutions Premier Support Partners uniquely offer customers a choice of pre-qualified service providers, allowing customers to select services that best fit their needs. Certified PSPs are trained on Intel® Server Products and have direct access to Intel’s technical engineering support teams. Premier Support Partners also have quick access to Intel spare parts and accessories to support service warranties so that customers can get the fixes needed to keep their business running.
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  • 3
    Thinkmate RAX Servers
    ...We also offer custom servers, built to your specific requirements, which can be tailored to meet the unique needs of your business. Whether you need a custom configuration for a specific application or a unique form factor, we can help. For small and medium-sized businesses, we offer budget-friendly rackmount servers that are designed with a single CPU.
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  • 4
    SuperLogics Rackmount Servers
    ...Our rackmount servers are populated with the industry’s most trusted component manufacturers. To simplify designing the perfect rackmount server for the job, give us a call and allow us to quote a custom rack mount server PC for you.
    Starting Price: $1,025
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  • 5
    Cisco 900 Series Integrated Services Routers
    ...Service providers offering both managed Ethernet and wireless LTE WAN services can deploy them in customer locations as CPE. Centralized and remote management capabilities are available through web-based tools and Cisco IOS® Software for full visibility and control of network configurations at the remote site.
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  • 6
    Hirschmann OWL 4G Cellular Routers
    Compatible with cellular frequencies around the globe, the OWL 4G family is specifically designed to support next-level security and round-the-clock cellular connectivity across virtually any environment. Its edge computing configuration allows industrial customers to monitor and troubleshoot machines remotely, without going on-site. These features, along with its web interface that enables advanced customization, make the OWL 4G family a flexible solution for many different applications. High-speed wireless connectivity and reliable remote access, with technology specifically designed to enable IIoT or machine-to-machine (M2M) communications. ...
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  • 7
    Nodegrid Hive SR

    Nodegrid Hive SR

    ZPE Systems

    ...No more long deployments or juggling hardware stacks. The Hive SR is the first 5-in-1 gateway with open architecture, so you can consolidate and fully customize your environments. Get SD-WAN, security, compute, NetDevOps, and out-of-band in one box, and deploy virtualized solutions of your choice.
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  • 8
    Cisco 800 Series Routers
    ...This desktop form factor is priced affordably for small and midsize businesses. Encryption, VPN, firewall, and URL filtering are all built in. These security features help you protect your customer experience and data. Easily manage the 800 Series with drag-and-click interfaces on your premises or with third-party web-based applications.
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  • 9
    Cisco Catalyst 8200 Series Edge Platforms
    Flexibly connect to the SD-WAN fabric, allowing for simple, plug-and-play deployments. Transform your lean branch with the power of customized, hardware-enabled services. Centrally manage your environment with Cisco vManage. Get actionable insights across the internet, cloud, and applications with built-in Cisco vAnalytics and Cisco ThousandEyes solutions. Cisco SD-WAN modular router for small and midsize branches that need higher throughput. Cisco SD-WAN modular router for small branches with SASE-compliant, cloud-based security requirements.
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  • 10
    Cisco Catalyst 8500 Series Edge Platforms
    ...Create a superior network edge with accelerated aggregation services, multicloud networking, and edge intelligence. Enjoy cloud-scale performance with accelerated services that are powered by custom application-specific integrated circuit (ASIC) architecture. Centrally manage your environment with Cisco vManage. Get actionable insights across the internet, cloud, and applications with built-in Cisco vAnalytics and Cisco ThousandEyes solutions. Gain industry-leading multilayered protection—and move to secure access service edge (SASE) with SD-WAN for on-premises and cloud-delivered security. ...
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  • 11
    Cisco ASR 9000 Series Aggregation
    ...Enhanced security including Secure Boot, Cisco Trust Anchor, and anti-counterfeit measures. With a Secure Development Lifecycle to ensure manufactured integrity. Investment protection for ASR 9000 with continued software and hardware innovations. Custom ASIC optimized to balance performance with a 100x capacity increase and a 96% power reduction per Gbps. With real-time telemetry, segment routing, and Ethernet Virtual Private Networks (EVPNs).
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  • 12
    IBM Power Servers
    IBM Power® helps customers respond faster to business demands, protect data from core to cloud, and streamline insights and automation while maximizing reliability in a sustainable way. Power can modernize applications and infrastructure with a frictionless hybrid cloud experience to provide the agility companies need. The IBM Power S1014 is a 1-socket, 4U Power10-based server designed for business-critical workloads on AIX, IBM I, or Linux.
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  • 13
    DDN A³I
    Powerful storage solutions that unlock productivity, insight, and innovation – easy to design, deploy and scale more efficiently. DDN’s A3I solutions enable instant and accurate insight for customers processing massive amounts of data. Data growth will continue unchecked. Gathering, accessing, and processing this data quickly is a strategic imperative. Current IT systems are not designed for the complexities of AI. A3I is an AI-optimized Intelligent Infrastructure that removes data management risks with efficiency and speed regardless of the size of the challenge. ...
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  • 14
    Cisco 1000 Series Integrated Services Routers
    Get increased mobility and next-generation WAN and LAN options. Access Ethernet, DSL, 5G, and 802.11ax Wi-Fi. The 1000 Series is ideal for use as customer premises equipment (CPE). Automate deployment, configuration, and management of the 1000 Series with Cisco vManage. A centralized, highly visual dashboard simplifies and extends controls across the SD-WAN fabric and to the cloud edge. Gain enterprise-class security. Cisco Umbrella, Encrypted Traffic Analytics, and advanced threat defense provide high-performance encryption, VPN, firewall, and URL filtering. ...
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  • 15
    Nokia 7705 SAR
    ...It is available in multiple compact platforms that reduce equipment footprint and energy costs. These platforms deliver highly available services over a wide variety of network topologies. Strong QoS capabilities deliver customer satisfaction and the ability to differentiate service levels. As a member of the industry-leading Nokia Service Router product portfolio, the 7705 SAR runs the Nokia Service Router Operating System (SR OS) and is managed by the Nokia Network Services Platform for high-performance end-to-end application delivery and management.
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  • 16
    Juniper Session Smart Router
    ...The router overcomes inherent inefficiencies of conventional solutions with a tunnel-free architecture that enables improved performance, fast deployments, and cost savings. The software solution can run on customer premises equipment (CPE), on data center network servers, and in the cloud for flexible deployments. It is centrally manageable using the AI-driven Juniper Mist™ cloud or the Juniper Session Smart Conductor platform. Application-aware routing, fail-safe service delivery, orchestration and automation, zero trust security, and centralized management using the Juniper Mist Cloud or Session Smart Conductor.
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  • 17
    Cisco Cloud Services Router 1000V Series
    ...Using familiar, industry-leading Cisco IOS® XE Software networking capabilities, the CSR 1000v enables enterprises to transparently extend their WANs into provider-hosted clouds. Similarly, cloud providers themselves can use it to offer enterprise-class networking services to their tenants or customers. To save costs and become more agile, businesses small and large are increasingly virtualizing their data center infrastructures and applications. Many enterprises have started deploying IT applications in virtualized data centers that are built and managed by third-party service providers. These external data centers, known as provider-hosted clouds, allow enterprises to gain infrastructure and resources on demand and become even more operationally efficient.
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  • 18
    RUGGEDCOM Edge Routers
    ...When it comes to RUGGEDCOM products, Siemens conducts Highly Accelerated Life Testing (HALT) in the early stages of product development to detect any design or performance issues as well as Highly Accelerated Stress Screening (HASS) later to ensure that customers get orders free of manufacturing errors and random defects. RUGGEDCOM products are thus able to provide reliable and error-free operation in harsh industrial environments.
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  • 19
    Fujitsu PRIMERGY Server
    In today's rapidly evolving business landscape, IT plays an increasingly important role in enabling organizations to stay competitive and meet their customers' demands. To keep up with the latest IT trends, companies need to have the right infrastructure in place, including servers that can handle a wide range of workloads and business demands. Fujitsu PRIMERGY Server systems are an ideal solution for this purpose, delivering workload-optimized x86 industry-standard servers that can meet the needs of any business. ...
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  • 20
    QCT QuantaGrid
    ...These servers are engineered to deliver exceptional performance and flexibility for a wide range of workloads, including virtualization, high-performance computing (HPC), big data analytics, artificial intelligence, and machine learning (ML). QuantaGrid servers are known for their modular design, allowing for easy customization and configuration based on the specific needs of the deployment. Key features of the QuantaGrid series include support for the latest Intel or AMD processors, high memory capacity, various storage options including NVMe drives, and efficient thermal management for optimized performance and energy savings. With a focus on reliability, scalability, and ease of management, QCT QuantaGrid servers provide organizations with robust solutions for handling data workloads.
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  • 21
    Juniper ACX Series Routers
    ...The ACX7024, part of the ACX7000 family, provides industry-leading access performance in an industrial-rated, dense, and compact 1 U footprint. Ideal for service providers, enterprises, and wholesale services, it helps operators deliver premium customer and user experiences.
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  • 22
    JRR200 Route Reflector Appliance
    ...You can simplify your network and reduce operating costs for a broad range of use cases, including cloud services and distributed metro and data center networks. The JRR200 appliance features the Junos OS control plane for feature-rich BGP control. You don’t have to choose between customized servers and hypervisor software or maintain separate hardware and software support. With support for Zero Touch Provisioning (ZTP), the JRR200 also makes provisioning new deployments quicker and simpler. Get carrier-grade reliability for every application. Simplify network topologies and operations dramatically with local 1GbE wire speed.
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  • 23
    Cisco Network Convergence 560
    ...The Cisco NCS 560 Series Router, as part of the Cisco Evolved Programmable Network (EPN) architecture, is capable of delivering unbounded scale and unmatched capabilities for Carrier Ethernet business services, over redundant and protected packet-based network technologies (IP/MPLS, MPLS-TE, SR, SR-TE, TI-LFA). The Cisco NCS 560 Series Router Ethernet interface modules are designed to give customers a high degree of flexibility and value. All Ethernet interface modules share a common core that supports time stamping on the module for Y.1731 Operations, Administration, and Maintenance (OAM) delay measurement functions to achieve precise results for one-way and two-way delay measurement. The modules also provide time-stamping functions for the IEEE 1588-2008 protocol.
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  • 24
    Cisco ASR 900 Series Aggregation Services Routers
    ...You get redundancy, a shallow depth, low power consumption, and high service scale in routers packed with useful features and optimized for small aggregation and remote point-of-presence (POP) applications. Deliver a greatly enhanced broadband customer experience. This series supports broadband aggregation for voice, video, data, and mobility services. It supports thousands of subscribers, and QoS scales to a large number of queues per device. Deployed as a pre-aggregation platform for mobile backhaul, the series can aggregate cell sites and use MPLS as a transport for RAN backhaul traffic. ...
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  • 25
    HPE FlexNetwork MSR1000 Router Series

    HPE FlexNetwork MSR1000 Router Series

    Hewlett Packard Enterprise

    ...Embedded security features with hardware-based encryption, firewall, network address translation (NAT), and VPNs. Supports OpenFlow that enables integration with mainstream cloud platforms or a third-party controller for flexible network customization.
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  • 26
    Huawei NetEngine 8000 Series Routers
    ...Using ultra-broadband pipes to construct simplified networks, and Segment Routing (SR) and Segment Routing over IPv6 (SRv6) protocols to establish intelligent connections, NetEngine 8000 combines with Huawei's next-generation Network Cloud Engine (NCE) to implement full-lifecycle automation and proactive Operations and Maintenance (O&M). An intent-driven approach frees customers from unnecessary constraints, unleashing network potential. Available in a range of form factors and applicable to core, aggregation, and access networks, the award-winning NetEngine 8000 offers high performance and reliability, with low power consumption and full evolution capabilities. Applications include functioning as a core node for an enterprise Wide Area Network (WAN), as an access node on a large enterprise network, as a Data Center Interconnect (DCI) node.
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  • 27
    Supermicro Max IO
    ...Supermicro Max IO solutions support a range of Intel® technologies for a diverse portfolio of use cases. Support for high-performance enterprise-level Socket P processors enables customers to meet the requirements of applications including industrial automation (IPC), medical imaging, intelligent transport, digital signage, digital security and surveillance, networks, storage appliances, edge computing and more.
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  • 28
    Supermicro WIO

    Supermicro WIO

    Supermicro

    Best reconfigurability of storage and networking options for the perfect fit of custom applications. A range of form factors for more deployment possibilities with 1U, 2U and short-depth models. Supermicro WIO SuperServer® systems offer a wide range of I/O options to deliver truly optimized systems for specific requirements. Users can optimize the storage and networking alternatives to accelerate performance, increase efficiency and find the perfect fit for their applications. ...
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  • 29
    Dell PowerEdge C Series

    Dell PowerEdge C Series

    Dell Technologies

    ...These servers are optimized for workloads that demand significant computational power, large storage capacity, and efficient cooling. The C-Series servers offer a modular and flexible design, allowing for customization and configuration to meet the specific needs of various applications, such as big data analytics, artificial intelligence (AI), machine learning (ML), and cloud computing. Key features of the PowerEdge C-Series include support for the latest Intel or AMD processors, high memory capacity, a variety of storage options including NVMe drives, and efficient thermal management. ...
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  • 30
    CIARA ORION HF
    ...With more than 10,000 computers running in 28 stock exchanges worldwide, you can trust CIARA ORION high-frequency servers to deliver the reliability, scalability, and security your customers require and deserve. All of our systems are validated and optimized with Xilinx (Solarflare), Nvidia (Mellanox), Cisco (Exablaze), and Intel® (Altera). CIARA ORION high-frequency servers power the trading community.
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