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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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118 Products for "customization" with 2 filters applied:

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  • 1
    GMS ITEC
    ...We can provide the hardware in a complete turnkey system, or just the software. When Customs brokers handle the logistics for their customers, the commercial invoice add-on module allows the commercial invoice to be entered for AII (Automated Invoice Interface) and RLF (Remote Location Filing). This module works in conjunction with the custom house processing module.
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  • 2
    JUST FREIGHTS

    JUST FREIGHTS

    Manas Freights

    Automated Quotation + Custom Clearance Management + E-Shipping Documents + Smart Automated Invoice + Customer Engagement platform + Trailer Booking management. Get the operational sophistication to achieve, sustain, and scale your Freight Business. JUST FREIGHTS automated quotation management system (QMS) lets you streamline the Quotations you send to customers.
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  • 3
    Scope

    Scope

    Riege Software International

    Designed as integrated forwarding software for air freight, ocean freight and customs, Scope has evolved into the Digital Standard for freight forwarding and Customs, which accelerates all processes and procedures. Through integration of external ERP/WMS, Scope enables cross-system collaboration and network building, with focus on improved visibility for all stakeholders, quality enhancement, increased productivity, cost reduction and revenue improvement, customer loyalty and employee satisfaction. ...
    1 Rating
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  • 4
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly.
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  • 5
    Descartes Forwarder Enterprise Suite
    Descartes Broker & Forwarder Enterprise Systems is a comprehensive software suite that delivers complete operational control for freight forwarders, customs brokers, and logistics service providers. It streamlines every aspect of global freight management—from shipment processing and customs compliance to accounting and customer relationship management. The platform’s integrated tools enable users to digitize workflows, eliminate manual bottlenecks, and ensure faster, more accurate freight execution. ...
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  • 6
    Machship

    Machship

    Machship

    ...Manage and track all your consignments live, giving you greater visibility over your freight in transit. Send or receive email and SMS notifications to customers with tracking details.
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  • 7
    Raft

    Raft

    Raft

    ...Deliver a best-in-class customs experience with automated commercial invoices, packing lists, and transport document processing. Our platform is collaborative across stakeholders and fully integrated into your TMS and visibility services.
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  • 8
    Freightools

    Freightools

    Freightools

    ...White-labeled system for digital freight forwarders used by multiple global freight brands. SaaS model ensures a rapid return on investment for the cost of one salesperson. Save time for your pricing team and your customers by offering on-demand, simple and all-inclusive pricing. Create customized tracking dashboards to keep your customers updated with real-time shipment status. Offer your clients and suppliers a centralized paperwork system, increase efficiency and reduce back and forth. Freighttools brings together your team and your suppliers so you can provide the best customer care and visibility.
    Starting Price: $39 per user per month
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  • 9
    Hercules Export Software

    Hercules Export Software

    Star Tec Software

    Hercules Export Software is a robust, multi-user export solution that quickly and easily manages all facets of your business, speeding your workflow, stream-lining your processes, adding to your bottom line. Hercules Export Software, created specifically for International Freight Forwarders, NVO’s, Custom’s Brokers, and Domestic Forwarders, integrates with AES and QuickBooks. Hercules handles ocean export, domestic and international air freight, NVO’s, logistics, customs house broker, cargo shipments, warehousing, nafta, hazardous cargo, break bulk, and AES Direct. From creating a quote to collecting payments, Hercules performs all of your business functions. ...
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  • 10
    Cario TMS
    ...Drive operational efficiencies by connecting Cario with your ERP / WMS. Real time integration improves data accuracy and eliminates double entry. Help your warehouse team perform better. Enable your customers to delight their customers. Provide your customers with an experience that has them coming back for more. Send your customers more real time alerts so they can self service (texts, emails).
    1 Rating
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  • 11
    BrokerPro

    BrokerPro

    BrokerPro

    BrokerPro freight broker software was designed by transportation management industry experts. Partial truckload capability lets you split loads, and enter multiple customers, stops, consignees, and rate information. Seamless bi-directional integration with QuickBooks makes accounting a breeze. Automatically generate customer invoices and carrier settlements. SaferWatch gives you the ability to quickly qualify, import, and manage carriers. BrokerPro supports EDI 204, 210, and 214, so you can stay connected to your customers in real-time. ...
    Starting Price: $40 per month
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  • 12
    AEB

    AEB

    AEB

    ...This lets you fulfill your commitments to supply chain performance and quality. At the same time, you keep the flexibility to respond to surprises – and opportunities. Join AEB's global network of customs brokers and gain access to AEB's international customer base. This makes your customs services easily available to a large group of shippers, forwarders, and other logistics service providers. You can easily and efficiently use each individual component of the AEB customs software by itself.
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  • 13
    Titanwinds TMS

    Titanwinds TMS

    Titanwinds

    ...Our trucking software scales to meet the needs of our varied customers, which is why we offer various different pricing options. The main difference between these levels is the degree of customization and support we are able to provide. The bigger the operation, the more work will be needed to create a solution fitted to your company’s way of doing business. For our Entrepreneur level clients, we are able to develop custom reports and integrations.
    Starting Price: $135 per user per month
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  • 14
    Expedock

    Expedock

    Expedock

    Our offerings are tailored to meet the demands of everyday freight operations so that freight forwarders like you can optimize business processes and deliver unrivaled customer experience to your clients. We eliminate manual invoice reconciliation and processing of lengthy statements, empowering teams for efficient exception management and operational excellence. Our shipment visibility platform allows customers to easily track shipments, reducing your team's workload on updates. Achieve 99% data entry accuracy with AI training and quality assurance. ...
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  • 15
    CargoEZ

    CargoEZ

    Avow Solutions

    CargoEZ is a cloud-based freight management software designed to simplify logistics for businesses of all sizes. It offers real-time cargo tracking, multi-modal shipment management, and an integrated logistics CRM. With an intuitive interface, businesses can customize workflows, manage contacts, generate quotations, and maintain compliance effortlessly. CargoEZ also includes robust accounting tools like multi-currency invoicing and detailed financial reporting. Its user-friendly design and powerful analytics help logistics companies improve efficiency, reduce costs, and enhance customer satisfaction, all through a secure, scalable, and accessible SaaS platform.
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  • 16
    FreightWare

    FreightWare

    FreightWare

    Customers may be flagged to receive summary statement bills. Short-pay and other write-offs. User-definable fields for ad-hoc reporting.
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  • 17
    Waybill Tracking

    Waybill Tracking

    Automated Record Keeping

    ...This easy-to-use package has been in use since 1986 by freight companies large and small. With the optional Client Server Back-end, we can easily handle 1 to 100 users. For years many of customers have been using our rock solid desktop application. Our systems handles everything from forms to EDI, to online customer portal information. Our shipping tools and customer portals are built with mobility in mind. No need to have a specific device or mobile OS, just use your mobile phones browser. No double entry with our accounting API. ...
    Starting Price: $50.00/month/user
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  • 18
    Boltrics

    Boltrics

    Boltrics

    Call us stubborn. Call us visionary. Call us pragmatic. The fact is that all our customers go live within three months. And that every customer continues to have the latest Microsoft technology. The standard for logistics, your industry. Whatever part of logistics you operate in, there should be no doubt about the importance of processes and information flows. Because not only your business operations but also those of your customers stand or fall with your IT solution. ...
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  • 19
    CloudWadi Logistics Software
    Online cloud software for freight forwading and logistics companies. Includes: Customer relationship management, pricing and quotation system ocean, air and land freight operations, FCL, LCL, custom clearance, cargo tracking, invoicing and you can extract all documents you need. Integrated business management software for thousands of customers, including ERP / Financials, CRM and your special business operations with real-time dashboards, reports and workflow management. ...
    Starting Price: $35 per user per month
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  • 20
    Logistream

    Logistream

    Logistream

    Book containers, manage equipment, exchange shipping instructions, give your customers real-time updates, and manage accounting of your cargo shipments. Seamlessly generate and send the Bill of Lading and many other shipping documents. Send scheduled or ad-hoc custom branded email and text notifications straight from the system. Benefit from pulling advanced reports from your booking data to understand your business operations and strategically improve them.
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  • 21
    SmartFreight

    SmartFreight

    WiseTech Global

    ...With SmartFreight, organizations reduce transport costs, eliminate manual errors, and improve customer experience through accurate tracking and timely delivery notifications. From small businesses looking for carrier choice to large enterprises managing complex logistics networks, SmartFreight delivers end-to-end shipment visibility and smarter decision-making for freight management.
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  • 22
    Descartes Aljex

    Descartes Aljex

    Descartes Systems Group

    ...It’s more robust than anything in the industry. Aljex TMS is color coded, user friendly, with a tool bar that keeps you organized. Filter options to define exactly what you need to see and search all loads by customer. Use Aljex home page designer and create custom pages for specific customers and export their reports. We provide tools for accurate invoicing, accounts payable and receivables. Quickly see credit limits, thresholds, and online tracking. Automated population of your most critical data, right where you are. View completed and scheduled payments, service ratings, and more. ...
    Starting Price: $290 per month
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  • 23
    fLex Solutions
    Outperform your competing freight forwarders by offering your customers in-demand online calculation, comparison across all transport modes, and easy quote collaboration. Only by getting 1 new IT solution. We help you automate tedious tasks, e.g. endless emails and too many hours spent in outdated Excel sheets. Our customers only spend 10% of the time updating quotes, compared to quoting in Excel or from TMS systems.
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  • 24
    Helios

    Helios

    Kale Logistics Solutions

    ...Transporters/Fleet owners with a large number of fleet need to service their network in a time efficient manner with adequate control on placement & movement of vehicles. This becomes increasingly challenging due to external constraints like expensive fuel and relentless price pressure from customers and competition. Any idling or underutilization of resources can incur significant overheads to the transporters/ fleet owners. The need of the hour is to get real-time control on costs, leverage all cargo placement opportunities and offer visibility to customers. This is where transportation companies need a modern IT system to cater to all functions of their organization in an integrated manner. ...
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  • 25
    FreightDragon

    FreightDragon

    FreightDragon

    ...Each salesperson can easily manage their leads in FreightDragon™. It's fast and simple to price them and send a personalized email. Close more business through our Customer Relationship Management (CRM) functionality that ensures no leads will slip through the cracks. FreightDragon™ has made quoting new customers and current customers easier than ever. Each salesperson can easily manage their Quotes in FreightDragon™ cloud base software for Auto Transport Brokers.
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  • 26
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 27
    LoadCargo.in

    LoadCargo.in

    LoadCargo.in

    New functions on request for free even before purchase, so you can buy product fitting your requirements. Lifetime licence (no additional fees) or one month subscription (with no automatical payment, customers always initiate payment based on their requirements). We go into the details to understand customers' business. LoadCargo.in is a sophisticated but also easy to use cargo loading optimization software, that helps to plan the way cargo is loaded into containers or trucks.
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  • 28
    Magaya Digital Freight Platform
    ...Run your business faster with a flexible, connected, and completely customizable logistics platform perfectly suited to your unique needs. The Magaya Digital Freight Portal gets you quickly established as a digital freight forwarder with a branded and customized web portal that will set your business apart from the competition. Deliver the transparency, control, and ease of use that your modern customers expect across schedules, quotes, bookings, tracking, and reporting. With Magaya Supply Chain, you can exchange information across teams in real-time and manage all your logistics operations in a single system, from freight quotes and customs documents, to warehouse receipts, shipments, invoices, and more. ...
    Starting Price: $150 per user per month
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  • 29
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM, Billing, Customer Portals, and real-time integration with Shipping lines.
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  • 30
    Descartes MacroPoint

    Descartes MacroPoint

    Descartes Systems Group

    We want to help you meet your customers’ visibility demands and simplify your workflow. By eliminating check calls through real-time tracking and automated alerts, MacroPoint enables you to make the best use of your time while maintaining top-quality service for your customers. What if it were possible to automatically match your customers’ loads to open capacity from your trusted carrier network?
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