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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customization"

90 Products for "customization" with 1 filter applied:

  • 1
    GoAnywhere MFT
    GoAnywhere MFT provides secure managed file transfer for enterprises. Deployable on-premise, in the cloud, or in hybrid environments, GoAnywhere MFT software enables organizations to exchange data among employees, customers, and trading partners, as well as between systems, securely. GoAnywhere MFT was a recipient of the Cybersecurity Excellence Award for Secure File Transfer.
  • 2
    Filecamp

    Filecamp

    Filecamp

    Filecamp is a cloud-based Digital Asset Management system that allows marketing professionals to organize, share, tag, and distribute their digital assets. All from their own custom-branded, password-protected, easy-to-use, space in the cloud. Filecamp is used by over 1,600 brands from more than 60 countries around the world. Thousands of brand managers, marketers, and creatives from global organizations like The Wall Street Journal, Unilever, FSC, and Lego use Filecamp to organize company files; review, comment and approve projects in real-time; distribute brand materials, and make the right content available to others at the click of a button. ...
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    Starting Price: $29.00/month (unlimited users)
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  • 3
    Datasite Diligence Virtual Data Room
    Datasite Diligence® serves as the hub for conducting due diligence, offering a range of advanced data room technologies to optimize deal-making. By harnessing the power of machine-learning models trained on an extensive repository of over three million documents, you gain a competitive edge in your transactions. With Datasite Diligence, you can accelerate deal closures and approach negotiations with unwavering assurance, unburdened by the complexities of due diligence. The Datasite...
  • 4
    Proton Drive

    Proton Drive

    Proton AG

    ...Simplify compliance across industries: Proton Drive supports GDPR, HIPAA, NIS2, DORA, and ISO 27001 compliance out of the box, and has been successfully audited for SOC 2 Type II. There's no need for custom configurations or third-party tools, as this helps you meet regulatory standards with minimal effort.
    Starting Price: $1.00/user/month
  • 5
    Firmex Virtual Data Room
    ...Firmex is SOC 2, GDPR, and HIPAA-compliant and supports SSO, API, and redaction. You can rest assured that your sensitive information will be safe with our banking-level security and encryption. Our award-winning customer service team is dedicated to helping all Firmex Virtual Data Room users, 24/7/365. Whether you're the data room's admin or a guest, reliable support is a quick phone call, email, or online chat away. Firmex's flexible pricing is unique, offering an unlimited data room subscription or per-use transaction pricing. With a subscription, you can leverage your virtual data room for all of your organization's needs, from investor reporting to audits.
  • 6
    Air

    Air

    Air.inc

    Centralize your team's content in a workspace that's organized, versioned, and easy to share. Sure, Air stores your content. But it also has smart search, guest permissions, custom layouts, version tracking, and hassle-free sharing that makes every part of the creative process easier and more enjoyable. Stop hiding your assets in folders and zip files. Plan social media posts, create lightweight presentations, and organize your content in a workspace that reflects your brand. Navigate your workspace like a search engine. ...
    Starting Price: $250 per month
  • 7
    Hubshare

    Hubshare

    M-Files

    ...Thousands of customers – and hubs – and several projects for each customer can be a hassle to manage. With Hubshare Project Management module, you can easily manage them all in one view.
  • 8
    Cube Transfer

    Cube Transfer

    JTS Advertising

    ...We stand out by offering accessible solutions calibrated on the promotional budgets of all our potential customers. Cube Transfer Professional provides its users with the tools to customize their account and use the platform as a professional file exchange system.
  • 9
    Files.com

    Files.com

    Files.com

    ...Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
  • 10
    Bloomfire

    Bloomfire

    Bloomfire

    Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
    Starting Price: $25/user/month
  • 11
    Dropvault

    Dropvault

    Apptimi

    DropVault is great team collaboration and document sharing which overcomes the limitations of email and also doesn't risk your privacy. We let you, your team and your customers share sensitive documents, collaborate, comment, add tasks and reminders in complete privacy. Everything you, your team or your customers share on DropVault is encrypted and secured so your data is protected. Encryption can be difficult to use and you worry about losing or sharing the key. DropVault takes care of these problems with a great, easy-to-use app that just requires a team member or customer to enter their password. ...
    Starting Price: $10 per month
  • 12
    Brosix

    Brosix

    Brosix

    Brosix Instant Messenger (IM) supports businesses to streamline and secure their team communication through private team communication networks. Brosix provides businesses with all of the tools they need to increase team productivity in one user friendly and fully encrypted platform, including file transfer, screen sharing, group and private chat, virtual whiteboard and more. Brosix IM’s private networks help businesses to increase team collaboration and efficiency, reduce overhead, and...
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    Starting Price: $4 per month
  • 13
    File-Works

    File-Works

    File-Works

    File-Works serves a wide variety of customers, from some of the world's largest corporations to the one-person transcription service down the street. Share files with customers, employees, partners, or consultants. Need to distribute or receive documents or other files in a secure and confidential manner? Have employees who travel, work in branch offices, or work from home?
    Starting Price: $30 per month
  • 14
    DataVault

    DataVault

    DataVault

    Know where your viewers are spending the most time, so you can follow-up strategically and close more deals. Create an organized space with custom security settings for each investor or deal stage as the deal progresses. Customize a branded experience for each account. Know your metrics, manage collaboration and satisfaction. Update your investors qualitatively and securely, with military strength information security. No more battling with e-mail attachments and version controls. ...
    Starting Price: $10 per month
  • 15
    FileInvite

    FileInvite

    FileInvite

    ...A customer support team that prioritizes your success. FileInvite's customer support team has been rated 5 stars across 100+ reviews in Capterra. Delight your clients with the FileInvite experience. Send your first Invite in just five minutes when you sign up for a free account.
    Starting Price: $829/mo
  • 16
    hyper Digital Asset Management Server

    hyper Digital Asset Management Server

    hyperCMS Content Management Solutions

    ...Access all your rich rich content directly by conveniently integrating it into the creative workflow of internal/external teams and programs like Adobe CS, MS Office, and OpenOffice. Ensure process control with collaborative approval. Share the content directly on Social Media Networks. Create customized Brand Portals to promote and meassure the success of various rich content.
    Starting Price: $21.00/mo (SaaS) $0 On-Premise
  • 17
    Binder.so

    Binder.so

    Binder.so

    Binder.so offers secure document sharing with access control and viewer analytics. It helps you protect your files with passwords, viewer email verifications, watermarking, and more. Invite team members with custom roles to manage your documents. Customize viewing portals and data rooms with your domains. Protect your files with passwords, viewer email verifications, watermarking, and more. Streamline marketing by sharing collateral effortlessly on various platforms. Leverage analytics data for informed decisions and optimized strategies.
    Starting Price: $9/user/month
  • 18
    Brainbase

    Brainbase

    Brainbase

    ... - Compare progress across partners, products, categories, territories, distribution channels and detect issues before they become critical. - Create personalized, custom dashboards and generate reports with the metrics that are most important to you - Upload, view and track sales reports and royalty performance all in one place. - Eliminate human error with fully-automated sales and royalty calculations based on the contract terms.
  • 19
    Revver

    Revver

    Revver

    Transform your document-dependent work from a burdensome task to a powerful source of growth and positive impact. Leap-frog the limits of traditional document management, and transform document-dependent work from unsecure, manual and burdensome busywork to a powerful source of growth and positive impact for organizations of all sizes and across a broad range of industries. Achieve business zen with Revver (formerly eFileCabinet), an advanced document management software. Revver combines...
    Starting Price: $9.95/month/user
  • 20
    TitanFile

    TitanFile

    TitanFile

    TitanFile is an award-winning secure file sharing and client collaboration platform. TitanFile is as easy to use as email, resulting in increased efficiency, cost savings and higher customer satisfaction while improving security and compliance. The TitanFile platform is comprehensive and supports diverse use cases and workflows such as secure file sharing, group collaboration, customer-initiated workflows, and shared mailboxes.
  • 21
    BoostHQ

    BoostHQ

    SkyPrep

    ...The platform also features content moderation and analytics and feedback tools to ensure that only the correct information is shared between employees. BoostHQ is suitable for teams across all departments, whetehr sales, customer service, or marketing teams.
    Starting Price: $19.00/month/user
  • 22
    iCoordinator

    iCoordinator

    Designtech Solutions

    iCoordinator™ is a cloud-based solution for secure storage and easy sharing of documents for organizations, companies and projects that meet different users' requirements for collaboration and mobile access with the possibility of powerful access control, document viewing and subscription to changes. iCoordinator™ is developed based on the increasing need from organizations, businesses and projects to support enterprise-level of permission control, meta data possibilities in organizing files with labels and smart folders and emailing of attachments directly to folders within the EFSS solution area. iCoordinator™ allows organizations, businesses and projects to take control over sensitive business data while meeting the secure storage, easy accessibility and collaboration needs of users. iCoordinator™ Customer portal provides the opportunity to share documents with all the company's customers and suppliers at a fixed, low and calculable cost.
    Starting Price: $4.00/month/user
  • 23
    NetExplorer

    NetExplorer

    NetExplorer

    Secure your data, collaborate, and share with your teams, partners and customers. Designed to ensure the security of your data, the NetExplorer solution facilitates file sharing. Simple for the user, complete for the administrator, exchange files with no size limit, and in complete confidentiality. NetExplorer facilitates internal and external collaboration. Document creation and co-editing features increase productivity, eliminate distance and reduce costs.
  • 24
    INNORIX

    INNORIX

    INNORIX

    With advanced technology beyond the limits of the market, providing the unique value that only INNORIX customers can achieve. High-performance file transfer solutions that perfectly transfer 10TB large files and 1,000,000 multiple files in a single process. A wide range of IP cameras from 2MP to 4K dome, bullet, PTZ cameras and long-distance military cameras. INNORIX is an enterprise IT solution provider with 3 head offices and 500 global partner companies in 8 countries, providing IT products to over 5,000 global customers, such as global companies, government agencies, public institutions and small and medium-sized enterprises. ...
  • 25
    Nomadesk

    Nomadesk

    Nomadesk

    Business File Sharing & Synchronization software that allows your professional customers to edit, share, synchronize and secure files from anywhere, online and offline! Nomadesk creates encrypted, virtual hard drives on your computer – “Vaults”. Place your files in a Vault and they are automatic. Retention of multiple versions; cloud-based trashcan, datacenters in Brussels and Frankfurt. Your files are made accessible via any smartphone, tablet; encrypted cache with remote wipe.Invite others to your Vaults for collaborating on files; use the Nomadesk widget to automatically publish content on your website; share file links via the Outlook plugin. ...
    Starting Price: $7.50 per month
  • 26
    Dropshare

    Dropshare

    chaos.cloud UG

    ...Literally drag & drop any file or folder on your Mac and Dropshare will upload it. You can use plenty of other ways to upload files, e.g. use the share menu, services or custom keyboard shortcuts. Whatever suits your workflow best. Capture screenshots and annotate with your favorite Annotation app. Of course, Dropshare offers a built-in annotation tool that allows you to quickly add comments.
    Starting Price: $24.99 one-time payment
  • 27
    Dockit Migrator

    Dockit Migrator

    Vyapin Software Systems

    ...Vyapin’s SharePoint migration solution needs no introduction. Our history speaks for us! We were one of the earliest ones to release the very first File Share to SharePoint migration tools for customers worldwide. Vyapin’s SharePoint migration software has assisted several thousands of customers in handling their complex migration scenarios either it is SharePoint Online or on premise for over 18 years with great finesse.
    Starting Price: $1,199
  • 28
    Stockpress

    Stockpress

    Stockpress

    Stockpress is a new kind of file management software specifically built for teams whose work depends on finding and sharing files. Stockpress organizes file data such as file type and orientation, with user-generated data like custom tags and file status, all so you can find your files quickly and easily. Supercharge your search with AI tags. Visually search for files using custom file names, descriptions, and tags, and narrow your results using filters, just like you are shopping on Amazon. Unlike other file management software, Stockpress doesn’t charge per user, only for the storage and features you use, so everyone on your team (and beyond) can find and access the files they need without additional cost. ...
    Starting Price: $49 per month
  • 29
    JSCAPE MFT Server

    JSCAPE MFT Server

    Redwood Software

    ...Centralize and gain control of file transfers to meet challenging business requirements. Deploy in the cloud, on-premise or in a hybrid cloud environment. Triggers are used to automate various business processes without the need to write custom scripts. Exchange files with JSCAPE's free Android and iOS file transfer clients. Integrate with Amazon, Google and Microsoft regulatory compliance. Get powerful and flexible user authentication mobile support for iOS and Android devices.
  • 30
    MyBoardPacket

    MyBoardPacket

    M29 Technology and Design

    Since 2001, thousands of happy customers agree that MyBoardPacket is secure, simple and easy to use. An online board meeting management tool that provides document management, online voting, online discussions, and more. MyBoardPacket.com enables you to deploy a board portal which is so flexible it can also be used as an extranet or intranet solution. MyBoardPacket board portal is so easy to use, your board members can be up and running in minutes without the need for training. ...
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