[go: up one dir, main page]

Suggested Categories:

Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customization"

681 Products for "customization" with 2 filters applied:

  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. ...
    Leader badge">
    Starting Price: $34 per month
  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
    Leader badge">
    Starting Price: $25.00/month/user
  • 3
    anny

    anny

    anny

    anny is an all-in-one platform for managing hybrid workplaces and shared resources. Enable your employees to easily book desks, meeting rooms, parking spots, equipment, and more – all in one place. With flexible rules and group permissions, you stay in full control of who can access what. Key Features: 🗺️ 3D Interactive Office Map: Visual, intuitive floor plans to make booking engaging. 🗓️ Weekly Planner: See when teammates are onsite and plan your office days smarter. 🧍 Visitor...
    Starting Price: $2/resource/month
  • 4
    Trumba

    Trumba

    Trumba

    Trumba is an event calendar and registration platform for your website or intranet. Manage all your event data in one place and publish custom calendars for your end users. Trumba currently powers the event calendars for large organizations and small businesses worldwide. Features include: • Customizable and unlimited calendars to cater to multiple audiences or business units. • Integration with 3rd party calendars to manage and publish all events in one place. • Flexible event management with custom templates and role-based editor access...
    Leader badge">
    Starting Price: $99.95/month
    Partner badge
  • 5
    SimplyBook.me

    SimplyBook.me

    SimplyBook.me

    ...SimplyBook.me provides a booking website (or if you already have a website, you can add the booking solution as a widget) so that the clients can go online and book, change or delete a booking themselves. You can also accept bookings via Facebook, Instagram or directly from your Google Profile. Following are our 15 most popular custom features: 1. Intake Forms 2. Accept payments (online & onsite w. Tap to pay) 3. Deposits 4. Facebook/Instagram integration 5. Google My Business integration 6. Coupons & Gift cards 7. Product Sales 8. Membership 9. Classes 10. Packages 11. Tickets 12. Related Resources 13. Video Meetings 14. Instagram photo gallery
    Leader badge">
    Starting Price: $9.90 per month
  • 6
    Titan

    Titan

    Titan

    ...No other product on the market does it better or faster. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap!
    Leader badge">
    Starting Price: $12 per month
  • 7
    Purplepass Ticketing
    ...Started in 2008, they power countless assigned seating, ticketing venues, free event registration events, concerts, fairs, festivals, and even comprehensive season pass ticketing events. They work to provide superior customer service to both customers and event promoters while offering a powerful, yet intuitive way to manage, promote and purchase tickets for an event. Popular features include extensive reporting and real-time alerts, free map building, social media integrations, email marketing, custom event pages, ticket widgets, to name a few. They also offer equipment rentals (scanners, printers, cash drawers, etc.) and a range of custom ticket stock options.
    Starting Price: Free
  • 8
    Magnetiq

    Magnetiq

    Koinema

    ...Plan and coordinate guest lists, handle attendee registration, send personalized email campaigns and invitations with digital RSVP tracking, create seating plans, distribute Apple/Google Wallet passes, print guest badges, and check in attendees with custom QR codes — all from one platform. Magnetiq also helps teams stay aligned with collaborative tools, real-time updates, and centralized contact management. Use the built-in Newsroom to share digital event materials or publish a dedicated event website with multi-language content — ensuring every detail looks professional and easy to update.
    Starting Price: 690€
  • 9
    ReviewInc

    ReviewInc

    ReviewInc

    ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.
    Leader badge">
    Starting Price: 39
  • 10
    CXONCLOUD

    CXONCLOUD

    UNLOC Ltd.

    ...It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks.
    Starting Price: $39.00/month
  • 11
    Eventgroove

    Eventgroove

    Eventgroove

    Eventgroove is a self-service platform that allows event aggregators and national and international nonprofits to organize, promote, and sell tickets online for your virtual, hybrid, and in-person events and fundraisers. Combined with our fundraising capabilities and premium e-commerce solutions, you’ll have all the tools you need to execute the event you’ve been planning. Plus, we don't charge platform fees! Simplify your event management for you and your team with Eventgroove solutions.
  • 12
    MyGuestlist

    MyGuestlist

    MyGuestlist

    ...Integrate your existing tech or data systems for complete data consolidation and a global source of truth for your customer information. The right message to the right customers at the right time. Multiple database capture mechanisms are distributed over the web, social, mobile, and the real world. Advanced Rules & Triggers govern when a customer hears from you and interacts accordingly. Multiple, blendable mechanics available for creating the world's best custom campaigns.
    Starting Price: $200 per month
  • 13
    WorkOutLoud

    WorkOutLoud

    WorkOutLoud

    ...Lean into your commitment to an improved customer experience that increases customer referrals, generates new business opportunities, while delivering new insights into your customer value.
  • 14
    GuestDeck

    GuestDeck

    GuestDeck

    GuestDeck is a fully integrated event management software solution that helps event planners save time and prevent errors by automating and simplifying tasks. Features: - Custom event registration forms that allow for simple or complex registration processes for a wide range of event types including corporate on-boarding, awards shows, black tie galas and others. - Digital floor planner with the ability to set rules based on registration data such as price tiers, session, organization names, and other custom criteria...
  • 15
    Surkus

    Surkus

    Surkus

    Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed events or free products.
  • 16
    Upper Hand

    Upper Hand

    Upper Hand

    Welcome to Upper Hand on SourceForge, the nexus for premier sports facility management and sports scheduling software. Our innovative solutions empower sports facility managers with tools to streamline operations and optimize resources. Our standout sports facility management software is designed to revolutionize the management of any sports complex or organization, incorporating cutting-edge features to maximize efficiency and productivity. Our sports scheduling software, an...
    Leader badge">
    Starting Price: $10/mo. for the first 2 mo.
    Partner badge
  • 17
    Puzzel

    Puzzel

    Puzzel

    ...Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.
  • 18
    Spectatix
    Spectatix gets you closer to the needs of your customers and prospects. It automates the processes in sales and customer handling so that you have more time to interact with your customers on a personal level. Spectatix will help you to increase sales by intelligent prospecting, one-to-one marketing, support and many other facilities that take advantage of modern information tools to communicate with your customers.
    Starting Price: $50 per month
  • 19
    Intellum Platform
    ...From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.
  • 20
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. ...
  • 21
    MakePlans

    MakePlans

    MakePlans

    ...Reduce no-shows. Increase profits. MakePlans is a simple to use service for allowing your customers to book online. The booking site makes it possible for customers to book appointments between your normal working hours or signup for events at specific times. The customer receives confirmation email or SMS, they can easily add the booking to their calendar, and a reminder is sent before the booking starts.
    Starting Price: 9
  • 22
    Parrot

    Parrot

    Parrot

    Use a virtual platform tool for your digital events. Start recruiting customers today with a cutting edge technology platform designed by educational experts. Engage your customers dramatically and recruit customers globally. Reduce costs and increase your conversion rate with quality customers. Generate more conversations with our powerfull chat tool. Use customized templates and route conversations with your best advisors.
    Starting Price: $1 per attendant
  • 23
    EspoCRM

    EspoCRM

    EspoCRM

    ...As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. ...
  • 24
    Golf EMS

    Golf EMS

    Golf EMS

    Making it easier for your customers to sign up and pay, will help maximize participation in all your events and programs helping you grow your business. Stop waiting for customers to find the time to phone/email/attend your facility for them to register and pay. You can offer your customers online safe touchless registration payment anytime 24/7! Your customers will spend less time fussing with forms and more time enjoying your services... leading to a vastly improved customer experience! ...
    Starting Price: $0.00 per month
  • 25
    ProTicket

    ProTicket

    TicketReturn

    ...All systems include real-time integration with TicketReturn™ Web hosting for online ticket sales, online customer account management and integration with existing customer Web sites. Three-year and five-year contract terms are available.
    Starting Price: $300 per month
  • 26
    appointman

    appointman

    APPOINTMAN

    ...Appointman is an online booking software for sport studios who wish to save some time and make more money. Use the full capacity of your classes and make sure your customers will never experience overcrowded or empty classes. With appointman your customers book classes, trial workouts, services and workshops on their own. No more unnecessary paperwork in your studio. Your classes are overcrowded or empty? Then appointman is the right tool for you. It helps you to automate your class bookings, get new customers and manage the billing of your customers online.
    Starting Price: $29 per month
  • 27
    Partywirks

    Partywirks

    Partywirks

    ...Offer more than just a Book Now button for parties and events. Our multi-function software allows your visitors to Inquire, Shop, Invite, Share, Learn and Pay online. Exceed your customers’ online booking expectations. Here's how our system can benefit you: Online Booking. Make it easy for your customers to reserve events with you in on, smooth process. Online Shopping. Allow your customers to buy your products online from the comfort of their homes. Lead Generation Forms. Capture the attention of your customers who aren’t ready to book right away. ...
    Starting Price: $129.95 per month
  • 28
    SAP Event Ticketing
    ...Simplify processes through a highly flexible and scalable ticketing platform that provides visibility into all of your ticketing and customer data.
  • 29
    Qondor

    Qondor

    Qondor.com

    ...Qondor gives full financial overview of every project or event with the click of a button, securing cash flow and earnings. View margins, budgets, estimated and actual costs and sales as well as supplier and customer invoices and their payment statuses. Gain insights into customer's buying patterns, log and keep track of all your customers activities and purchasing history to serve customers even better.
  • 30
    Uptix

    Uptix

    Givex

    ...Ticket holders spend more than the value added on their tickets, creating lift and resulting in higher concession and merchant revenues. Track fan spending throughout the venue, identify key customer segments and discover how to target these customers to increase spending. The Uptix complete suite of services turns your existing tickets into stored value tickets also known as loaded tickets, so they can serve as cashless payments at concessions and selected merchant locations throughout your venue. In addition, Uptix loaded tickets include a full-featured array of sports marketing and promotional programs to drive fan excitement and deepen analytical capability to give you new insights into your customers. ...
  • Previous
  • You're on page 1
  • 2
  • 3
  • 4
  • 5
  • Next