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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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43 Products for "customer" with 2 filters applied:

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  • 1
    anny

    anny

    anny

    anny is an all-in-one platform for managing hybrid workplaces and shared resources. Enable your employees to easily book desks, meeting rooms, parking spots, equipment, and more – all in one place. With flexible rules and group permissions, you stay in full control of who can access what. Key Features: 🗺️ 3D Interactive Office Map: Visual, intuitive floor plans to make booking engaging. 🗓️ Weekly Planner: See when teammates are onsite and plan your office days smarter. 🧍 Visitor...
    86 Ratings
    Starting Price: $2/resource/month
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  • 2
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff...
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  • 3
    ROLLER

    ROLLER

    ROLLER

    At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 2,600+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, Altitude, American Dream, Uptown Jungle, Flip Out, WhoaZone, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme...
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    238 Ratings
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  • 4
    Attend

    Attend

    Event Farm

    Increase marketing effectiveness and sales velocity at events. All-in-one event platform designed to help you drive more revenue. Turn attendees into prospects, prospects into customers, and customers into long-term loyal promoters. Event management software is at Attend’s core. Manage registration, check-in, post event metrics and engagement for every stage of the process. Attend’s mobile event app delivers intelligence from your CRM and live status notifications of your key guests. Smarter...
    Starting Price: $200.00/month
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  • 5
    Tocca

    Tocca

    Tocca

    Created by us Customized by you. White label virtual corporate communication platform for B2B companies and associations to create their own customized venue. Based on building blocks you can easily configure different set ups composed by broadcasting rooms, totally interactive rooms (everyone on video), and exhibit hall. As many of each room as needed. Including chats (entire event and per room), Q&A, polls, games, list of participants, and direct curated networking.
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    13 Ratings
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  • 6
    Zoni

    Zoni

    Teamgo

    Zoni ensures that only employees with a high level of training are able to gain access to administrative services for the sole reason to support and assist our customers. Our administrator accounts have different levels of permission so that data privacy and integrity is maintained and no employee should have access to data and features not relevant to their roles, responsibilities and obligations. At Teamgo, we take data integrity and security very seriously. Due to the nature of the product...
    Starting Price: $99 per month
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  • 7
    vFairs

    vFairs

    vFairs

    vFairs is the complete virtual event platform that helps event organizers host unforgettable life-like virtual events. These include virtual conferences, trade shows, job fairs, university open days, auto shows, and much more. This platform stands out with its realistic 3D environments, powerful networking tools, multiple webinar options, animated avatars, end-to-end project management, and unbeatable 24/7 customer support. vFairs offers one of the widest feature sets you’ll come across...
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    10 Ratings
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  • 8
    Event Ready

    Event Ready

    Event Ready

    What Event Ready gives you affordable flexibility, customization and not a one size fits all software. Our platform is easy to use, flexible and customizable. We have features like accreditation, interactive floor plan, Call for Papers, BEO, mobile app, housing, email tools, survey, and 24/7 reporting. We also offer on-site badging, session scanning and lead retrieval. All of these are a la carte. We also build custom registration platforms. If you are tired of paying the big guys give us...
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  • 9
    Eventsity

    Eventsity

    netAmbition

    We will set up your branded event website ready for you to start publishing events and content. Use your own domain name or one of ours. You add more events, tickets or custom registration forms with speakers, agenda, photos, and more. Share on social, send emails, add a blog or other content and start your digital event marketing. Track sales by source, conversion from visitors, and much more. Export attendee data or use our check-in app. Make your event website match your branding...
    Starting Price: $40 per month
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  • 10
    Ticketbud

    Ticketbud

    Ticketbud

    Event ticketing made easy. User-friendly for first time organizers, while powerful and flexible for large events. Ticketbud has hosted millions of events worldwide, from live shows and festivals, to hospitality, education, corporate and community events. Event organizers love Ticketbud’s early payouts to help cover upfront costs, as well as our all-inclusive access to all features and customer support, with one low flat rate. Ticketbud is the event organizers ticketing platform. ALL...
    Starting Price: 0
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  • 11
    BigMarker

    BigMarker

    BigMarker

    BigMarker is a fully customizable webinar, virtual and hybrid event platform that combines powerful video technology with robust marketing and interactive experience capabilities to create unique branded virtual events. Our industry-leading customization allows us to work with you to build your dream event that delivers impactful and interactive experiences to attendees, sponsors, and key stakeholders.
    6 Ratings
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  • 12
    XING Events

    XING Events

    XING Events

    As the leading professional ticketing management system in the current marketplace, XING Events connects 14-million members in the XING business network. Focused on closing the gap between the online and the offline world by bringing people together at events, XING Events is also the only provider that combines business networks with event management software. Starting with a full set of features to manage Attendees, Badge, Client/Customer, Exhibit/Vendor and additional options to create Social...
    Starting Price: $0.99/one-time
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  • 13
    Eventory

    Eventory

    Eventory

    Eventory is an all-in-one event management, marketing and networking software for professional event organizers seeking to streamline the organization process of conferences, tradeshows, corporate events. The platform integrates numerous tools and services: from building digital agendas, to instant communication with attendees, to analytics. This integration helps all three parties of the event - organizers, exhibitors and attendees. Eventory allows event professionals to manage events...
    1 Rating
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  • 14
    High Attendance

    High Attendance

    High Attendance

    Manage thousands of events including landing pages, attendee tracking, custom registration forms and the full lifecycle of attendee experience. Capture contact information from hundreds of lead retrieval systems, scan business cards and push opportunities directly to other systems. Deliver interactive games, surveys, giveaways and collateral while tracking the behavior and digital footprint of every attendee. Manage, register and track attendees through the entire event lifecycle. Display...
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  • 15
    Events.com

    Events.com

    Events.com

    Our event management, event marketing, and event sponsorship tools are tailored to you. Build an online presence. Drive ticket sales. Bring your event to life. Create your event registration pages, view custom dashboards, and make updates on-the-go. Get the word out and reach potential attendees with our eye-catching, digital campaigns. Land the right sponsors for your event. Sell more deals and increase revenue in less time. Get in the flow with Events.com. We help you through each stage...
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  • 16
    GuestDay

    GuestDay

    GuestDay

    Planning an event can be stressful and tiring. That's why we made GuestDay full-service, with great customer support, so you don't have to set up any iPads and apps yourself. Just give us your guest list, seating plan, and some photos before the event, and we'll set everything up for you, delivered to your event location. Simply tell us about your event: how many guests you're expecting, when it is, and if you'd like to use QR codes or monitors. We'll get back to you with a quote in two working...
    Starting Price: $99 one-time payment
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  • 17
    zkipster

    zkipster

    zkipster

    zkipster online invitations tools solution is suitable for event professionals. With zkipster, users are able to make unlimited RSVP emails and guest response forms, and other event emails quickly and easily. zkipster provides uses with popular templates for easy creation of invitations or create their own new designs. zkipster also allows users to easily customize any detail to be on brand.
    1 Rating
    Starting Price: $99.00/one-time
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  • 18
    Diobox

    Diobox

    Diobox

    Diobox provides everything you need to efficiently manage your guests and their plus-ones. Import existing guest records and retain all custom contact information. Then categorize your guests based on their confirmation or seating status. To further segment your guests, create additional lists and tag them to your guests. Use the Diobox built-in CRM module to keep track of guest preferences, travel plans, and other activities to personalize their event interactions. On event day, the Diobox i...
    Starting Price: $59 per month
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  • 19
    Guest Manager

    Guest Manager

    Guest Manager

    Flexible, affordable, and easy-to-use apps to help you plan and execute events at scale. Upload a guestlist and check-in using an iPad, synced in real-time to all devices. Track arrivals, who they were added by, notes, custom fields, and more. Design beautiful PDF and Apple Wallet tickets. Email tickets to guests. Rent laser scanners and validate tickets at the door. Save time and hassle by printing your name badges onsite, as guests arrive. Sell tickets online, and offer event registration...
    Starting Price: $30 per month
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  • 20
    YepDesk

    YepDesk

    AOT Technologies

    Event ticketing, registration, attendee engagement, speaker and sponsor booking all on one Canadian cloud. It allows you to seamlessly manage all aspects of the event life cycle, from event creation to ticket purchase, check-in and ROI. White-labels the mobile app with custom features, logos, themes, colors and more to ensure your brand continuity! Powerful registration and ticketing module with flexible pricing – it’s customizeable to suit your businesses needs. Access event insights...
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  • 21
    Capture Technologies

    Capture Technologies

    Capture Technologies

    Capture Technologies is an event technology company that provides all the necessary services to create a seamless event experience. With over 20 years of offering event technology solutions, we understand that not all events are the same. Your event is unique and we are committed to making sure our industry leading event software delivers an impactful experience for everyone involved.
    Starting Price: $4 per month
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  • 22
    Evenium Net
    Evenium Net is a comprehensive, extremely affordable system to create events, invite & register attendees. Quickly configure ticket types & payment options, customize registration forms, images & badges. Easily create agendas & guest lists, email custom invitations with links to register on your website or one Net generates for you. Use our free check-in app & deploy our interactive app ConnexMe. Create a richer more engaging experience & spend less time managing the event! Enhance...
    Starting Price: $1.00/one-time/user
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  • 23
    HoldMyTicket

    HoldMyTicket

    HoldMyTicket

    HoldMyTicket is an innovative ticketing solution. Built for the event industry of today, HoldMyTicket offers custom solutions for our clients. Customized ticketing solutions for any event. Whether you are selling tickets to a small conference, sports arena, or large-scale event, HoldMyTicket has you covered! With HoldMyTicket’s Spark event management and ticketing solutions, we have made it simple for our users to coordinate every step of their event and sell tickets online in minutes...
    Starting Price: $0.01
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  • 24
    TicketSource

    TicketSource

    TicketSource

    Promote, sell, and manage any event in any venue with TicketSource, the free event ticketing platform. TicketSource makes it easy for organizers of all sizes to sell tickets or manage bookings by offering a slew of tools in one easy to use platform. TicketSource not only covers ticketing, but also event promotions, management, ticket printing, ticket scanning, and reporting. Plus, TicketSource is free to use for free events.
    Starting Price: Free
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  • 25
    Eventsquid

    Eventsquid

    EventSquid

    FLAT PREDICTABLE PRICING. Unlimited events. Unlimited users. No credit card fees. Modern and easy to use for event hosts and attendees. Website creation, customized registration, free web-based mobile app, session ratings, speaker ratings, payment processing, speaker/agenda management, space layout, and more. Massively flexible configuration options serve virtually any event business model. Rated tops by Capterra, G2 Crowd and CODIE Awards. We serve organizations of all types and sizes.
    Starting Price: $3,850/year for non-profits
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  • 26
    Eventleaf

    Eventleaf

    Jolly Technologies

    Eventleaf is an online event registration management software that allows users to create highly professional event pages with speaker profiles, agenda details, photos and videos, and sell simple tickets to complex packages. Eventleaf is designed for professional events, such as conferences, conventions, seminars, workshops, trade shows, expos. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track...
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    63 Ratings
    Starting Price: Free
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  • 27
    Yapsody

    Yapsody

    Yapsody

    ..., excellent customer service, and a range of features that make it a top choice for event organizers of all types, Yapsody is a one-stop shop for creating successful events.
    3 Ratings
    Starting Price: Free for Free Events
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  • 28
    Guestlist

    Guestlist

    Pixable

    Your events, guests and their entries are automatically synchronized across all your mobile devices. Replace your printed Excel sheets that are hard to work with. Check in your guests by simply tapping their name. Assign custom groups to each guest and set their colors so your guests get access to the correct areas upon their entry. Have total control over your guest list and prevent unauthorized entries. See and audit all guest changes and entries. Create and manage your events, efficiently...
    Starting Price: $19 per month
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  • 29
    GTR

    GTR

    Personify

    ... or pre-recorded video broadcast. Online networking can never replace face-to-face interaction, but done right, it can provide a very effective way for people to build their professional relationships and knowledge. Custom landing pages for exhibitors and sponsors create a year-round, virtual trade-show. Attendees can easily “request information” from exhibiting companies, sharing their contact information similar to having their badge scanned at a live event.
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  • 30
    AppCraft Events

    AppCraft Events

    AppCraft Events

    Member of the French Tech program, AppCraft Events builds turnkey digital solutions since 2016 to assist event organizers before, during and after their event with the most complete solution on the market. Based at Station F and founded by two experts in digital transformation and in web & mobile software development, AppCraft Events is dedicated to providing their customers with the most complete digital assistant on the market according to event agencies. Engage your communities even after...
    Starting Price: $1000 one-time payment
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