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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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18 Products for "customization" with 2 filters applied:

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  • 1
    OpenEduCat

    OpenEduCat

    OpenEduCat Inc.

    At OpenEduCat, we provide a comprehensive open-source ERP tailored to meet the unique needs of educational institutions. Our software is designed to streamline and automate essential administrative tasks, enabling schools, colleges, and universities to manage their day-to-day operations with greater efficiency. From student information management, attendance tracking, and course scheduling to fee management and reporting, OpenEduCat covers every aspect of institutional administration in one...
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    37 Ratings
    Starting Price: $79/month
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  • 2
    EduXpert School ERP
    ...Quick communications, Transparent operations and flawless administration can put your school ahead in the group of smart schools. eduXpert, one of the leading smart school management software and school ERP system, helps you achieve that. If you are looking for an elearning portal development and also a mobile app with your brand. We can help you, we are also a custom elearning development company focused on developing high-quality custom elearning course. For more details, visit Xpertcube.
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  • 3
    ikolilu

    ikolilu

    iKolilu

    ...Users can connect as friends with other users in order to message and exchange resources. iKolilu is highly customizable, with options for configuring your logo, portal, and more. You can even customize the site terminology or create your own color scheme. Create reports and charts of interesting data such as assignment grades, lesson progress, missing work, student activity, class status, completion status and resource usage.
    Starting Price: $5 per month
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  • 4
    Chanakya ERP

    Chanakya ERP

    MeanWhile Softs

    ...Chanakya ERP fulfills every institution's requirement. Our responsive support team is here to help you with any questions or queries regarding Chanakya ERP. We also achieved best customer satisfaction scores.
    Starting Price: $0.10 per scholar per month
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  • 5
    Infinite Campus

    Infinite Campus

    Infinite Campus

    ...Real-time access to announcements, assignments, attendance, grades, schedules and much more. Receive alerts for grades, assignment scores, attendance changes and more. For 29 years, we have implemented solutions for customers of all sizes. We have a unique combination of a focused company, simple yet powerful product and superior customer service and support, making us the most trusted name in student information.
    Starting Price: $420 per month
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  • 6
    COM School Management Software
    COM School Management Software is the world’s most comprehensive software ever designed for managing schools and educational institutions. It is the leader in the bandwagon of School Management Softwares. Its large and dynamic database makes it extremely user friendly and covers the minutest details of managing a school in an effective manner. Our software has unmatched flexibility, which can easily cater to any school or institution. Our flagship is that COM software is 100% customizable....
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  • 7
    Teacheroo

    Teacheroo

    Teacheroo

    ...Enjoy unlimited access to 1000s of free teacher resources. Share posts, blog and stream live video from your Teacheroo profile. Get tailored news, tips and insights straight to your feed. Customize your Teacheroo profile, publish blogs and videos instantly, post updates and share your knowledge, build an audience of engaged followers, get the latest education news and insights direct to your feed. Quality assured and peer-rated, created by educators, primary, secondary and send. Teacher CPD videos and podcasts. Classroom, CPD and wellbeing, free for teachers forever.
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  • 8
    Frontline Central

    Frontline Central

    Frontline Education

    ...Find the information you need and take action right from a centralized home page, from monitoring expiring credentials to filling absences to approving PD requests. Make new hire onboarding, employee contract renewals, and more much easier with automated, paperless forms and customized workflows. Easily manage employee demographic information in one place with less navigation. Save hours by and improve compliance by securely storing and accessing important district forms and paperwork.
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  • 9
    SAF School Management Software
    Have a clear picture of your finances to lower risks quicker with our school management software. Use right and accurate data to deliver effective leadership and make better-informed decisions. Keep parents up to date on pupils’ performance, attendance, behavior and financial status in real-time. School Management Software in Nigeria primarily helps schools reduce administration resources and streamline finances to save costs. See real-time updates across school with powerful data analysis...
    Starting Price: $300 per year
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  • 10
    Vidyalaya

    Vidyalaya

    Vidyalaya

    ...The product from the team of ultimate and 20+ years of expertise offers all the mandatory and complementary functionalities required by an educational institute! Vidyalaya software is a customized school management software that offers end-to-end solutions for every phase of school management like admissions, academic management, staff management, attendance. It is a one-stop solution platform that integrates various features like biometric, SMS, online portal, e-exam, mobile app, etc. Let our high-end product empower your educational institute in delivering new ways of education by taking care of administrative tasks!
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  • 11
    PowerCampus

    PowerCampus

    Ellucian

    Communicate effectively with your students, from recruitment through alumni outreach. Configure Ellucian PowerCampus in the way that’s best for your institution’s goals and needs. Attract, engage, and retain students throughout the student lifecycle with a complete management system. Measure progress, identify trends, and inform decision-making with robust analytics and reporting tools. Automate tasks, measure performance, and build donor relationships that last a lifetime. Automate the...
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  • 12
    Frontline HRMS

    Frontline HRMS

    Frontline Education

    Frontline's HRMS software empowers your HR team to drive talent, compensation, benefits and position management. Ensure budget before kicking off recruiting efforts by customizing workflows that cater to your ideal HR processes. Gain the competitive edge to recruit, hire and onboard the outstanding talent your district deserves. Inform precise workforce planning, organizational mapping and position management with comprehensive real-time data. Applicants and employees self-serve personal, benefit and credential information so data is always at peak freshness. ...
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  • 13
    EDUMAAT

    EDUMAAT

    JD SOFT

    ...For Students: Provides tools for tracking progress, managing online payments, and accessing e-learning resources. For Parents: Enables real-time monitoring of academic performance, attendance, and fee schedules. Advanced Analytics: Delivers actionable insights with customized reports for better decision-making. Boost your institution’s efficiency and success with EDUMAAT. Contact us today for a demo and revolutionize your school management system.
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  • 14
    NeoEdify

    NeoEdify

    NeoLabz

    ...Functionality accounts everyone's need. But if your requirements are unique, our software has flexible architecture. Apart from the standard modules we can make customized modules which will best cater to your management requirements.
    Starting Price: $3200 one-time payment
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  • 15
    EMPOWER

    EMPOWER

    EMPOWER Student Information Systems

    ...EMPOWER provides a comprehensive tool with modules, web portal, and extensive reporting. Our proven "no surprises" implementation and consulting will migrate your system quickly and professionally, providing excellent customer service, and an unbeatable ROI. Simply put, EMPOWER is Better software, Better Service and Better value! SIS school information systems should be able to support a wide variety of needs. EMPOWER SIS software seamlessly connects students, faculty, alumni, and staff through one unified platform.
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  • 16
    Skolaro

    Skolaro

    Skolaro

    Skolaro School Management Software is designed with stakeholders of educational organizations to solve key problems through modern technology solutions. Our team of 100+ young and passionate full-time professionals is fully dedicated to the betterment of the platform and better customer experience. Our relentless efforts to innovate and bring the best of technology at a widely affordable price are putting them in a different league than others. Skolaro was launched back in 2012 with an idea to provide an advanced and easy-to-use software system to the schools, colleges and educational institutions. It was launched with the objective of allowing institutions to manage their day to day functions effectively. ...
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  • 17
    Frontline Professional Growth
    Frontline’s Professional Growth software brings professional learning, collaboration and evaluations together. Meet each educator’s unique needs with individual PD plans and relevant, targeted online or in-person learning opportunities. Provide an online space for educators to collaborate, learn together, invite feedback and build a culture of learning. Conduct transparent, defensible, growth-focused evaluations, and link results to professional learning plans and goals. Provide a catalog of...
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  • 18
    onEdu

    onEdu

    Winnou Systems and Services

    ...If you just want a solid Evaluation module for your exams management, you get just that. We promise to ensure you have all the right sub-systems necessary. We worked with numerous customers and have analyzed the processes that work best and incorporated them into onEdu. For example, there are 5 variations in the attendance processes that are handled by onEdu. Similar is the case for other modules. More than likely, we have a solution that’s perfect for you. But in case we don’t, we build it, just for you.
    Starting Price: $0.50 per month
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