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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Growmax

    Growmax

    Growmax.io

    Every B2B business needs an eCommerce to increase sales and maximize profits. Launch your dealer portal or customer portal for self-service ordering in less than two weeks to save time and cost. A powerful is easy to use customer portal for your B2B customers to place orders anytime, anywhere at contracted prices. While visiting your customers, your salesperson can take the order online with their mobile phone & check inventory. Salesperson can create digital quotations and have 100% visibility...
    Starting Price: $29 per user per month
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  • 2
    PACK & SEND Live

    PACK & SEND Live

    PACK & SEND Holdings

    Our platform easily integrates with your website platform to fulfill your shopping cart orders. You can automate booking of couriers that pick up from you, plus you’re backed by PACK & SEND’s award winning customer service to ensure your customers are looked after. With auto generated tracking information that is sent directly to your customers and reduced delivery times compared with postal services, you can ship Anywhere in the World at the click of a button. Tap into our great rates derived...
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  • 3
    Arka

    Arka

    Arka

    With over a decade of packaging industry knowledge under their belts, Arka looks out for businesses first. Arka partners with all the platforms that you already use or will need to use to succeed in e-commerce. In just a few clicks you can have the perfect package for your brand! Connect to any WMS or just use our online customizer, we're here to help! We take a highly personalized approach in meeting your company’s packaging needs, offering the lowest minimums, competitive rates, premium...
    1 Rating
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  • 4
    Packwire

    Packwire

    Packwire

    Create your own custom boxes with just a few finger taps! We offer many different box styles and sizes. Choose the one that fits your product’s needs and start designing in 3D. Showcase your creativity and customize your boxes, add your logo, custom text, background color, upload images or even upload your own artwork. Hit checkout and our team of packaging specialists will manually review your artwork and make sure everything will be just as you intended before going to press. Just like you...
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  • 5
    Spreadshop

    Spreadshop

    Spreadshop

    Spreadshop is a free shop solution that allows anyone in the world to upload their designs and sell them on more than 230 customized products. Spreadshop handles the payment and order fulfillment, on-demand printing, shipping, and even customer service. Spreadshop offers a wide variety of customization options to adapt the look of your merch shop to match your brand. You can also easily embed Spreadshop directly into any modern website, as well as through our official Wordpress plugin. Our...
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  • 6
    Freshop

    Freshop

    Freshop

    Service customers with a multi-channel shopping experience that lets them shop beyond your store’s physical location; on their desktop or laptop computers, tablet devices or mobile phones. Tailored to the grocery and beverage industries with tools to thread your store’s brand and reach more customers in the online marketplace. Share your price reductions, offers, and printed circulars, which are essential to your customer’s shopping experience. Publish your weekly ad to share through your email...
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  • 7
    stor.ai

    stor.ai

    stor.ai

    The way the world shops is rapidly changing and every retailer should be able to provide unique, data-driven and innovative digital experiences to their customers that are owned and controlled by their brand. Your customers are your key to long-term success! So is studying every transaction and interaction they have with you – you data. Outsourcing your eCommerce business to a 3rd party marketplace (like Instacart or Shipt) is a risk to your brand loyalty, your revenues and ultimately, your...
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  • 8
    Moovin

    Moovin

    Moovin

    With Moovin you connect with your customers using innovative technology, increase your revenue and average order value, and build customer loyalty. Our platform is omnichannel, which means that you will have physical store inventory integrated with your virtual store and sales in marketplaces. Our platform is omnichannel, which means that you will have physical store inventory integrated with your virtual store and sales in marketplaces. For those of you who want a high-performance e...
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  • 9
    Logishop

    Logishop

    LogiNet Systems

    At Logishop, we offer features tailored to B2B customers’ needs, so that high-value purchases and re-orders can be completed in the most convenient way. Logishop has a number of features to help your expand expansion abroad. Our integrated e-commerce ecosystem composed of webshop, mobile shop app and in-store digital solutions reaches your customers in the most optimal way. Gather customer information from all channels and send your customers the most personalized offers possible. Improve your...
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  • 10
    Aero Commerce

    Aero Commerce

    Celo Apps

    With a raft of out of the box features and multiple integration solutions. Define minimum and maximum product quantities that can be added to the cart, with a built in breadcrumb structure to improve customer browsing experiences. Print labels, invoices, packing slips and much more, and keep track of order progress with customer order status management out of the box. Add navigation menus and promotional imagery to any part of your store front, with easy and simple tools to create a unique...
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  • 11
    ecManager

    ecManager

    De Nieuwe Zaak

    ecManager is a standard and fully customizable digital commerce platform with which webshops are developed that fully match your brand and the customer journey of your customers. The flexible platform supports the maximization of order value and conversions and enables optimal performance. ecManager is a leading developer of digital commerce technology. They believe that customer satisfaction, sustainable progress, business transformation and competitive advantage are in large part driven...
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  • 12
    ChannelReply

    ChannelReply

    Threecolts

    Connect all your marketplaces with your Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze or Zoho Desk account in minutes. Watch every buyer message come in with order details displayed on the side. Then answer everything from one screen—it’s that simple. By using powerful tools like automated replies, business rules, and custom-built filters, you can provide personalized support with a fraction of the normal time and effort. That means you can help more customers with a small but mighty team...
    Starting Price: $31 per month
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  • 13
    Dealer eProcess

    Dealer eProcess

    Dealer eProcess

    As the increase in online shopping continues to grow, digital retailing is essential for both you and your customers. Our solution walks customers through each step of the process. It starts with a credit pre-approval that includes a soft pull, moves to a trade-in option with loan matching, and finishes with a finalized deal that includes choice of lender, warranty, accessories, and local taxes. This seamless experience has been carefully designed to maximize leads by allowing customers to shop...
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  • 14
    NimbusPost

    NimbusPost

    NimbusPost

    NimbusPost creates innovative and advanced solutions to accomplish your business and customer needs. With a single point of contact and a robust lineup of tech-enabled assets, we offer end-to-end solutions to fulfil eCommerce and D2C business needs. Offer same-day deliveries, omnichannel support, and an exceptional shopping experience to stay ahead of the competition. Offer your customers a branded tracking experience and real-time delivery updates to ensure lesser escalations and an upgraded...
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  • 15
    SAP 3D Visual Enterprise Generator
    Accelerate decision making, optimize productivity, and improve quality – with software that integrates 3D visualization and business data across your value chain. Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge. Help keep your SAP solutions running at peak performance with our IT experts and support services...
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  • 16
    WFX Virtual Showroom

    WFX Virtual Showroom

    World Fashion Exchange

    WFX Virtual Showroom showcase collections to buyers using innovative tools and presentations that enhance the buying experience and boost sales. Collaborate with teams on designs to create seasonal and customer oriented products. Integrate with design tools and 3D software to showcase designs in 3D and 2D. Use templates to create beautifully designed Digital Showrooms in through WFX Virtual Fashion Showroom Software. Customize the information you want to share with customers. Launch promotional...
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  • 17
    BoxesGen

    BoxesGen

    BoxesGen

    BoxesGen is a custom packaging company that offers a wide range of packaging solutions for businesses of all sizes. With their state-of-the-art facilities and experienced team, they can design and produce custom boxes, bags, and packaging materials that meet their clients' unique needs and specifications. Their products are made from high-quality materials and can be customized with various printing options to showcase their clients' brand and message. BoxesGen is dedicated to providing...
    2 Ratings
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  • 18
    Shipturtle

    Shipturtle

    Shipturtle

    Give your customers what they want - a full product range in your industry vertical. Expand your portfolio, increase order value, acquire new customers and scale your online presence. Leverage the brand strength of established vendors or promote young startups - your choice! Set rules to automate Payout Calculation. Seamlessly pay using Stripe or Paypal from within the app. Give Vendors full visibility and transparency to gain trust. With vendor sync, shipturtle vendors can connect their own...
    1 Rating
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  • 19
    Ninetailed

    Ninetailed

    Ninetailed

    Turn your customer and content data into instant intelligent experiences with experimentation and personalization APIs for MACH solutions. Increase your revenue from the same traffic by creating, testing, and analyzing experiences with Ninetailed. With our Personalization API, you can quickly and easily personalize experiences for your website visitors, without sacrificing performance or reliability. Personalization is key to ensuring customers see what they need before they buy, which...
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  • 20
    Rich Returns

    Rich Returns

    Rich Returns

    Customer inquiries concerning returns take up the majority of a customer-support rep’s workday. Let customers self-serve while delivering an exceptional experience. Prominently offering an easy returns process is the single most impactful action to convert more visitors to customers and increase your average order value. Our experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and going global with your brand.
    Starting Price: $19 per month
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  • 21
    Attain

    Attain

    Attain

    Attain streamlines your workflow by allowing you to gather insights, activate media, and measure outcomes, together in one place. Gather insights about your customers, including who they are and where, when, and how they spend their money. Mix and match thousands of customer attributes to build audience segments, and activate media across all major DSPs, SSPs, and social channels. Evaluate your audience’s transactions to prove outcomes and get clear visibility into return on ad spend...
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  • 22
    StoreConnect

    StoreConnect

    StoreConnect

    All Sales, stock, customer and user information lives in Salesforce for all your staff to see and to use to expand your business. Salesforce provides the world’s leading CRM and customer success platform. StoreConnect hooks your e-commerce platform into everything Salesforce. StoreConnect allows you to have multiple storefronts connected, managed, and delivered—all from one system. No more managing multiple software platforms and services to deliver different customer or brand-targeted e...
    1 Rating
    Starting Price: $295 per month
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  • 23
    Rivo

    Rivo

    Rivo

    Increase your brand's repeat purchase rate by 20% or more. Drive repeat purchases, increase LTV, and reduce ad costs with Rivo. You know what your customers want. We help you design unique programs that ensure your customers buy repeatedly. Reduce ad-costs and leverage your most loyal customers to become brand advocates. Acquire new customers below your blended CAC. Increase LTV and recurring revenue by offering exclusive benefits to paid members. Discover how Rivo is helping fast...
    Starting Price: $189/month
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  • 24
    Panda Size Chart

    Panda Size Chart

    WHMCS Global Services

    Panda Size Chart is a Shopify application that enables merchants to create custom size charts tailored to their unique products, enhancing customer confidence and reducing return rates. The app offers multiple ready-to-use predefined templates, including professional options, and allows for extensive customization of colors, text, and image styles to align with the store's theme. Merchants can choose different measurement units, with automatic conversions between centimeters and inches...
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  • 25
    Event Essentials

    Event Essentials

    Event Essentials

    ... of Fairs, Festivals, Music Concerts, and Wine/Beer Events. Our Event Tech solution offers users an easy access to real-time event files and vital data, from anywhere at anytime. By using Event Essential, you can have a convenience-driven and easy-to-use system that enables you to collect and consolidate forms in digital format, track customer sales, and reduce overhead costs while increasing your sales and productivity. Event Essentials is based in the United States.
    2 Ratings
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  • 26
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 27
    Wizzy

    Wizzy

    Wizzy

    Wizzy is an intelligent site search solution for eCommerce website owners. It offers comprehensive site search solutions, such as user-friendly search, user-friendly filter, merchandising, personalisation and analytics. Benefits of using Wizzy -->Quickest Search results -Wizzy can help the end consumer find your products so quickly that they will never visit another site. -->Contextual search results -Since Wizzy is AI-powered, it can understand even if the customer uses a different...
    3 Ratings
    Starting Price: $99 per month
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  • 28
    Comarch Loyalty Marketing Platform
    The Comarch Loyalty Marketing Platform is a comprehensive solution designed to enhance customer engagement and retention through tailored loyalty programs. It empowers businesses to create personalized customer experiences by leveraging advanced data analytics and automation. Key benefits include increased customer retention, improved brand loyalty, and enhanced revenue generation. The platform offers a range of functionalities, such as marketing automation to streamline campaigns, pre...
    Starting Price: $0
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  • 29
    NGDATA Intelligent Engagement Platform
    NGDATA lets you better engage with your customers. Our Intelligent Engagement Platform (IEP) builds sophisticated multi-attribute customer data profiles (Customer DNATM) and drives truly personalized customer experiences through real-time interaction management. With capabilities that go beyond a standard Customer Data Platform such as in-built analytics, AI-powered capabilities, and decision-making formulas, NGDATA boosts commercial success for clients by developing a deeper understanding...
    Starting Price: $0.01/year
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  • 30
    Sumsub

    Sumsub

    Sumsub

    Sumsub is a full-cycle verification platform that secures every step of the user journey. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub achieves the highest conversion rates in the industry—91.64% in the US, 95.86% in the UK, and 97.89% in Hong Kong—while verifying users in less than 50...
    200 Ratings
    Starting Price: $1.35 per verification
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