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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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28 Products for "customer" with 2 filters applied:

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  • 1
    AddSearch

    AddSearch

    AddSearch

    AddSearch goes beyond traditional site search with AI Answers and AI Conversations, enabling businesses to deliver direct, conversational, and context-aware responses. Combined with lightning-fast search and smart recommendations, AddSearch helps organizations create personalized, engaging digital experiences across websites, e-commerce, and applications. Trusted by nearly 2,000 global customers in Media, Telecommunications, Government, Education, and more. AddSearch offers enterprise...
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    132 Ratings
    Starting Price: $119.00/month
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  • 2
    SearchStax

    SearchStax

    SearchStax

    SearchStax offers end-to-end search solutions for better search with site search on the frontend and hosted Solr infrastructure on the backend. We have over 700 customers in 20+ countries. Site Search for Websites Made Easy SearchStax Site Search delivers advanced, modern and personalized site search for your website or custom application: • Best-In-Class search experience • Actionable search insights for managers and executives • Self-service tools for the marketing team that don...
    5 Ratings
    Starting Price: $37/month
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  • 3
    Wizzy

    Wizzy

    Wizzy

    Wizzy is an intelligent site search solution for eCommerce website owners. It offers comprehensive site search solutions, such as user-friendly search, user-friendly filter, merchandising, personalisation and analytics. Benefits of using Wizzy -->Quickest Search results -Wizzy can help the end consumer find your products so quickly that they will never visit another site. -->Contextual search results -Since Wizzy is AI-powered, it can understand even if the customer uses a different...
    3 Ratings
    Starting Price: $99 per month
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  • 4
    Algonomy

    Algonomy

    Algonomy

    Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle.
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  • 5
    Reccodo

    Reccodo

    Reccodo

    Boost your sales by creating personalized experiences that will turn your users into loyal customers, with personalized product recommendations and search results. Present the most relevant products to your customers based on current and past behavior. Predict possible product combinations and present them as a bundle. Drive higher basket value by automatically providing complementary products to your customers and creating a seamless experience! Present the most relevant products on your...
    Starting Price: €39 per month
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  • 6
    PureClarity

    PureClarity

    PureClarity Technologies

    PureClarity are specialists in intelligent ecommerce personalization. Our software offers a wide range of features that helps you increase revenue and average order value, converting your online visitors into loyal customers. Stand out from your competitors and give your customers a highly personalized shopping experience. Display personalized banners, images & text to engage with visitors, turn them into buyers and incentivize returning customers. Use powerful personalized recommendations...
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  • 7
    Segmentify

    Segmentify

    Segmentify

    If you’re looking for a personalisation solution to increase sales, boost customer engagement and provide better insights into your customers than other solutions then look no further. Imagine a tool that already knew your customer's preferences before they landed on your site, and was able to recommend the right products to the right customer at the right time. Segmentify creates a personalised shopping experience across every customer touchpoint in real-time, giving you the best advantage...
    Starting Price: $750.00/month
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  • 8
    Inbenta Search
    Deliver more accurate results through Inbenta Semantic Search Engine’s ability to understand the meaning of customer queries. While the search engine is the most widespread self-service tool on web pages with 85% of sites having one, the ability to serve up the most relevant information could be the difference between a good or poor onsite customer experience. Inbenta Search pulls data from across your customer relationship tools, such as Salesforce.com and Zendesk, as well as other designated...
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  • 9
    Keyspider

    Keyspider

    Keyspider

    Keyspider provides accurate search results with a cloud-based enterprise search engine. With Keyspider you can build your very own customized website search without the additional time or cost. Keyspider understands the customer’s requirements and delivers the right results to their search queries. The solution for websites to pave the way for better search experiences and improved conversions. It intends to redefine how customers navigate through customers' websites with a search...
    1 Rating
    Starting Price: $19/month
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  • 10
    Expertrec

    Expertrec

    Expertrec

    Expertrec lets you add a custom search engine to your website/online store without any coding. It has a powerful control panel that lets you customize the look and feel of your search engine to match the theme of your website.  Features: - Personalized search - Autocomplete - Spell correction - Voice search - Search as you type - Faceted search - PDF, XLS, DOCs search - Indexing behind login pages - Integrates across all major CMS platforms. WordPress / Joomla / Drupal...
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    13 Ratings
    Starting Price: $9.00/month
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  • 11
    Sensefuel

    Sensefuel

    Sensefuel

    In sales, the keys to long term success always include understanding your customers, anticipating their needs and putting these in the right context to offer them products that meet their expectations. Thanks to the unique combination of a behavioural learning engine, individual search experiences and the configurations of your e-merchandisers, our solutions allow you to embed these best practices at the core of your online commerce. Our technology is dedicated to business and has been...
    Starting Price: €600 per month
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  • 12
    Yext

    Yext

    Yext

    Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across...
    1 Rating
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  • 13
    Insider

    Insider

    Insider

    Meet Insider, the first integrated Growth Management Platform (GMP), delivering a broad feature set across the sales funnel from Acquisition to Activation, Retention, and Revenue, leveraging real-time predictive segmentation powered by AI and machine learning capabilities. Built on a unified data layer, GMP is easy to implement and simple to use, with no need for complicated integrations. GMP simplifies the lives of digital marketers and helps them drive growth and loyalty for their brands....
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  • 14
    Celebros

    Celebros

    Celebros

    Like any good salesperson, Celebros’ powerful recommendation engine “knows” your inventory and suggests additional items that may be of interest to your customers while they’re shopping. From the landing page to the shopping cart, the Cross Sell’s intuitive merchandising technology draws from real-time search and behavioral analytics data to suggest additional products from your catalog that your customers may like. Cross-Sell enables customers to find and purchase complimentary items...
    1 Rating
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  • 15
    Lucidworks Fusion
    Fusion transforms your siloed data into personalized insights unique to each user. Lucidworks Fusion lets customers easily deploy AI-powered data discovery and search applications in a modern, containerized, cloud-native architecture. Data scientists interact with those applications by leveraging existing machine learning models and workflows. Or they can quickly create and deploy new models using popular tools like Python ML, TensorFlow, scikit-learn, and spaCy. Reduce the effort and risk...
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  • 16
    Clerk.io

    Clerk.io

    Clerk.io

    Convert more with intelligent search. Personalize the search experience and always show the most relevant products with a revolutionary intelligent search engine built just for e-commerce. A single engine built for ecommerce. Automatically recognize customer search intent and context with special characters, measurements, attributes, modifiers, and categories with faceted search, just like a real sales clerk. Deliver the correct search result every time even when searchers misspell or create...
    Starting Price: $89 per month
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  • 17
    Boost Commerce

    Boost Commerce

    Boost Commerce

    .... Equip your stores with unlimited filter trees, stunning "Refine by" options, diverse display settings and more. Empower your search bar with Full-text Search, Synonyms, Spellcheck, Stop-words and other stunning functions. Data-driven insights about your customers' shopping behaviors through critical reports. Optimize conversion rates by setting up strategic triggers to promote the right products to the right customers.
    Starting Price: $19/month
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  • 18
    Klevu

    Klevu

    Klevu

    Klevu is an intelligent site search solution designed to help e-commerce businesses increase onsite sales and improve the customer online shopping experience. Klevu powers the search and navigation experience of thousands of mid-level and enterprise online retailers by leveraging advanced semantic search, natural language processing, merchandising and multi-lingual capabilities, ensuring visitors to your site find exactly what they are looking for regardless of the device or query complexity...
    Starting Price: $449 per month
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  • 19
    Reflektion

    Reflektion

    Reflektion

    The integrated platform for merchandising, marketing, and conversions. Your customers aren’t looking for one size fits all products - and they shouldn’t be treated that way either. Reflektion leverages AI to offer a system of intelligence that lets you create quick and relevant digital experiences for your customers. No matter how your retail store or website is configured, Reflektion’s extensive integration options let you reap the benefits of our robust system of intelligence. Poor site...
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  • 20
    Optimizely One

    Optimizely One

    Optimizely

    Optimizely is the world's leader in Progressive Delivery and Experimentation, empowering leading companies to test and deliver new experiences and features to their customers. Creating digital experiences that transform your company takes data-driven decisions, continued experimentation and constant invention. Optimizely One helps you unlock your digital potential. To create helpful, human digital experiences requires constant invention from every company.​ A digital experience platform (DXP...
    2 Ratings
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  • 21
    Swiftype

    Swiftype

    Swiftype

    Swiftype Site Search offers businesses and their audience a flexible and fast site search experience. With Swiftype Site Search, businesses can add a search feature to their website to help customers, readers and followers find highly relevant results. The solution can be adapted to a business' specific needs--whether it's an online store looking to increase conversion rates or an online publication seeking to boost engagement.
    Starting Price: $299.00/month
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  • 22
    Luigi's Box

    Luigi's Box

    Luigi's Box

    Luigi's Box is a search and discovery solution designed specifically for e-commerce websites to improve the customer experience and achieve desired revenue. Search Recommender Product Listing Shopping Assistant Analytics Through years of operation, Luigi's Box earned several awards. Our advanced features helped companies such as Under Armour, Nespresso and Notino to successfully increase search usage and conversions. Luigi's Box is easy to use and has a user-friendly interface...
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    70 Ratings
    Starting Price: See our Pricing
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  • 23
    Rierino

    Rierino

    Rierino

    ... extensible structure allowing users to easily add or customize modules through simple configurations. Rierino Core is a smart microservice development platform for digital enterprises targeting the rapid creation of custom solutions. From retail to finance, insurance, telecoms, and government entities, it enables various sectors to accelerate time to innovation across different domains.
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    10 Ratings
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  • 24
    Searchanise

    Searchanise

    Searchanise

    ... in the Searchanise admin panel. Searchanise fits in perfectly with any of the integrated platforms. Enjoy the way it works with quick installation as well as the vast variety of out-of-the-box features and preferences in case you need some customization.
    1 Rating
    Starting Price: $19 per month
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  • 25
    Doofinder

    Doofinder

    Doofinder

    Add a site search to your ecommerce site in 5 minutes without having to program a thing. Doofinder increases your sales by allowing your customers to search for and find the most relevant results. Increase the conversion rate of your online store. Doofinder is the advanced site search you need to sell more through your ecommerce website. Installation is quick and easy. You don’t even have to know how to program. And if you’d like any help, our team is always happy to be of service. No upfront...
    Starting Price: $27 per month
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  • 26
    Google Cloud Discovery AI
    ...-quality experiences that are customizable and built upon Google’s understanding of user intent and context. Recommendations AI can understand nuances behind customer behavior, context, and SKUs in order to drive engagement across channels through relevant recommendations. Uses ML-powered object recognition and lookup to provide real-time results of similar, or complementary, items from your product catalog.
    Starting Price: $2.50 per 1000 requests
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  • 27
    Vantage Discovery

    Vantage Discovery

    Vantage Discovery

    Vantage Discovery is a generative AI-powered SaaS platform that enables intelligent search, discovery, and personalized recommendations so retailers can deliver breathtaking user experiences. Harness the power of generative AI to create semantic search, product discovery experiences, and personalized recommendations. Transform your search capabilities from keyword-based to natural language semantic search where your user's meaning, intent, and context are understood and used to deliver...
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  • 28
    GPT Spotlight

    GPT Spotlight

    Crossing Minds

    ... in real time. Embedded directly in online stores, it greets users, asks “What can I help you find?”, refines suggestions based on follow-up inputs, and seamlessly guides the user journey by pairing recommendations with items in the cart. Additionally, it captures and analyzes customer search trends, prompt volumes, and request patterns to surface merchandising insights and optimize catalog organization.
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