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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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286 Products for "customization" with 2 filters applied:

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  • 1
    Twilio Messaging
    ...The API also supports inbound webhooks, allowing businesses to handle responses programmatically and engage in two-way conversations with their customers.
    1,034 Ratings
    Starting Price: $0.0079 per message
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  • 2
    Thinkific

    Thinkific

    Thinkific

    ...It offers e-commerce solutions, high levels of customization, including branded learning portals, advanced reporting, integrations with enterprise systems (like CRM and marketing platforms), and dedicated customer support. Thinkific Plus allows for managing multiple admins, streamlined user management, and enhanced security, making it ideal for companies with large teams or complex needs looking to deliver consistent, high-quality training at scale.
    573 Ratings
    Starting Price: $36.00/month
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  • 3
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 4
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 5
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ...OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
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    13 Ratings
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  • 6
    STORIS

    STORIS

    STORIS

    ...For over 35 years, it has delivered tools designed to meet the specific needs of retailers in this sector. STORIS’ ERP platform integrates core retail operations, including Point of Sale, Inventory Management, Logistics and Distribution, Buying Tools, Customer Service, Accounting, Financing, Reporting, Business Intelligence, and System Tools. The STORIS NextGen platform, a cloud-based and mobile-first solution, reduces transaction times from 35 minutes to 4-6 minutes, improving operational efficiency and supporting customer service. STORIS is built to help retailers streamline operations and manage their businesses effectively.
    113 Ratings
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  • 7
    Kevel

    Kevel

    Kevel

    Kevel (previously Adzerk) gives you the APIs needed to quickly build your own fully-customized ad server for sponsored listings, internal promotions, native ads, and more – so you can take back the Internet and drive more online revenue. Our award-winning platform handles over three billion API requests each day, and it’s helped industry leaders like Yelp and Ticketmaster shorten their build times by more than 90%.
    96 Ratings
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  • 8
    Titan

    Titan

    Titan

    ...No other product on the market does it better or faster. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap!
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    363 Ratings
    Starting Price: $12 per month
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  • 9
    Ochatbot

    Ochatbot

    Ometrics

    ...Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. ...
    2 Ratings
    Starting Price: Free
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  • 10
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 11
    Churn360

    Churn360

    Churn360

    Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer.
    Starting Price: $399
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  • 12
    SmartKarrot

    SmartKarrot

    SmartKarrot Inc

    ...Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
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  • 13
    LiveChat

    LiveChat

    LiveChat Software

    For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
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    10 Ratings
    Starting Price: $16.00 per agent per month
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  • 14
    Churnfree

    Churnfree

    Churnfree

    What is Churnfree? Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again. Churnfree help SaaS, eCommerce, and subscription-based businesses to retain more customers and reduce churn rate. ...
    Starting Price: $49/month
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  • 15
    Trident 1

    Trident 1

    Trident 1

    ...You can access Trident 1 from anywhere on any device, so you’re always in control of your retail operations. We specialize in retail sales, range management, compliance, industry leading integrations, secure payment processing, and excellent, US based customer service.
    2 Ratings
    Starting Price: $249/mo
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  • 16
    Upzelo

    Upzelo

    Upzelo

    ...Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo is an all-in-one customer loyalty and rewards platform. Transform one-time buyers into lifelong customers.
    Starting Price: $47 per month
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  • 17
    Brikl

    Brikl

    Brikl

    Brikl is the world's leading provider of e-Commerce MicroStore technology for custom and promotional businesses and suppliers. Set up team shops, club shops, company shops, and more in just 15 minutes. Brikl offers a range of specialist features that will help you grow and scale, including bulk embellishment and placeholders, custom reporting tools, an admin portal, and supplier integrations.
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  • 18
    Retenzy

    Retenzy

    Retenzy

    Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. ...
    Starting Price: $19/month
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  • 19
    3D Source Product Configurator
    3D Source offers photo-realistic 3D interactive configurators that enable product companies of all sizes to leverage 3D technologies for both sales teams and customers. Proven to increase sales and customer engagement, 3D Source configurators enable brands to create dynamic, catalog quality images that can be manipulated with a simple point and click. Configure one product or a whole scene so your customers can visualize your product in an environment closer to their space.
    Starting Price: $1000.00/year
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  • 20
    VividWorks

    VividWorks

    VividWorks

    ...Close deals faster by creating a virtual product for your customers. Let them visualize, design, and configure the product conveniently and quickly in real-time.
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  • 21
    LINK Mobility

    LINK Mobility

    LINK Mobility

    LINK Mobility is a leading global Communications Platform as a Service (CPaaS) provider, empowering businesses to build meaningful customer connections through secure, scalable, and data-driven communications. With over two decades of expertise and a strong local presence across Europe and America, LINK delivers omnichannel solutions that span SMS, WhatsApp, RCS, email, voice, and social messaging. Our platform combines robust APIs, advanced chatbots, AI-driven automation, and customer data intelligence to help organizations orchestrate personalized, real-time conversations that drive engagement, loyalty, and growth.
    Starting Price: 299
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  • 22
    SmarterCommerce Ecommerce

    SmarterCommerce Ecommerce

    Premier Group Consulting

    The increasing digital commerce demand from both B2B and B2C buyers places an incredible obligation on organizations to adapt their sales channels to exceed customer expectations. Organizations consequently need a connected commerce solution that addresses all sales-channel demands in a unified and integrated fashion. SmarterCommerce is architected from the ground up to leverage integration and connectivity to exceed customer expectations. Enable control of the customer experience to leverage the value of each customer engagement with real-time JD Edwards integration. ...
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  • 23
    camos CPQ
    CPQ software (Configure, Price, Quote) is the digital link between customers and production. Core functions are product configuration (configure), pricing (price) and quote creation (quote). The software is consistently orientated towards the customer’s needs. It selects suitable products for each use case. Rules ensure that the configuration is correct to enable all subsequent processes to start seamlessly.
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  • 24
    Comarch Loyalty Marketing Platform
    The Comarch Loyalty Marketing Platform is a comprehensive solution designed to enhance customer engagement and retention through tailored loyalty programs. It empowers businesses to create personalized customer experiences by leveraging advanced data analytics and automation. Key benefits include increased customer retention, improved brand loyalty, and enhanced revenue generation. The platform offers a range of functionalities, such as marketing automation to streamline campaigns, pre-integrated customer journeys for seamless interactions, and advanced personalization that adapts to individual preferences. ...
    Starting Price: $0
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  • 25
    Powertrak
    Powertrak CPQ Software Suite by Axonom is a cloud-based and mobile-friendly platform that enhaces and streamlines the sales quoting, ordering, pricing, and product configuration processes. With Powertrak, sales teams and channel partners are more empowered to turn leads into conversions faster by making accurate product and pricing information more accessible. Powertrak offers seamless integrations with leading business tools, such as, Microsoft Dynamics 365, Salesforce, Oracle, NetSuite,...
    Starting Price: $500.00 per month
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  • 26
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ...End-users also benefit from many different modules such as inbound transportation management, wire cutting, voice picking, and slotting, just to name a few. PathGuide understands, whether it’s a single DC with dozens of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 27
    DaveAI

    DaveAI

    DaveAI

    ...DaveAI avatars strikes a conversation with customers in natural language, understand their preferences and makes personalized recommendations both via speech and text. With the power of speech, data, and intelligence, DaveAI delivers an unmatched customer product discovery experience with virtual sales avatar across different sectors. We deliver real-time personalized product recommendations that suit each customer’s tastes and preferences.
    Starting Price: $30 per month
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  • 28
    Epicor CPQ

    Epicor CPQ

    Epicor Software

    ...We're different because we: - Make it easy to sell and buy complex products faster - Handle the most complex business rules with a visual, no-code engine that simplifies configuration and maintenance - Automate rules, workflows, CAD drawings and documents to ensure accuracy and efficiency - Eliminate the middleman, allowing customer to buy directly rather than through a sales person. Our product configurators can be embedded into any webpage -Enable B2B2C when distributors and partners can sell directly to customers...
    Starting Price: $100.00/month/user
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  • 29
    eDesk

    eDesk

    eDesk

    ...It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
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    18 Ratings
    Starting Price: Free
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  • 30
    Wine POS

    Wine POS

    Innovative Computer Solutions

    ...Track what your customers are purchasing and send targeted email campaigns based on past history. Simple but extensive reporting supports all of your back office and register requirements including age verification. Provides sales history, inventory and profit reporting. Create customer loyalty programs to accumulate points and redeem for rewards to keep customers coming back.
    Starting Price: $1500.00/one-time/user
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