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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2422 Products for "customer" with 2 filters applied:

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  • 1
    LimeSpot

    LimeSpot

    LimeSpot

    Get maximum impact from your online store's real estate. LimeSpot AI understands both your products AND your customers. Our platform combines full catalog data with cross-web consumer buying behaviors to deliver real-time personalized recommendations to each and every customer. Show customers the right products at the right time. Personalize every step of the journey. Different recommendation types for different needs. Maximize value by personalized marketing emails. Platform tools such as A...
    Starting Price: $10 / mo
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  • 2
    Scantranx POS & Inventory

    Scantranx POS & Inventory

    Scantranx Technologies

    Scantranx is a ​cloud-based, omnichannel retail solution​ designed for ​small and medium sized businesses (SMBs).​ Scantranx ​integrates offline & online sales channels in real-time hereby, reducing operational costs and improving the customer experience. Scantranx provides retailers with unique integrated components such as ​smart Inventory control with a built-in product alert system​, ​e-commerce application, Point of Sales (POS), ​and an ​analytics dashboard​ for businesses to make...
    Starting Price: $39 per month
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  • 3
    O2VEND

    O2VEND

    Jeyan Technologies

    Internet reach has enabled stores open up to the entire world via online ordering. An integrated Point of Sale for in store sales, Web store for Online sales and a Back office control panel is need of all the next generation stores. End to end Store Management. No Matter how big or small the store is, O2VEND manages any store. O2VEND open your store doors to the world. No more boundaries, it's limitless. Sell same shop inventory to multiple new customers. A modern Web based Retail Point...
    Starting Price: $9 per month
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  • 4
    Amazon

    Amazon

    Amazon

    Fresh new startups and Fortune 500s. B2B and B2C. Brand owners and resellers. They all sell on Amazon for a reason: 300 million customers shop our stores worldwide. Leave the shipping, returns, and customer service to us with Fulfillment by Amazon (FBA). Want to take care of shipping yourself? You can do that too. Choose from flexible selling plans, product categories, and fulfillment options that fit your business needs. Amazon is guided by four principles: customer obsession rather than...
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    44 Ratings
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  • 5
    Advanced Coupons

    Advanced Coupons

    Rymera Web Co

    Want coupons that bring more customers to your store? Standard woocommerce coupons are boring and ineffective. Advanced coupons is the best woocommerce coupon plugin because it will get more people to your store. Bogo deals. Create "buy one get one" deals with single products, groups of products, or even whole product categories. Add products. Give coupons that automatically add products to the cart either for free or with a special discount. Loyalty program. Incentivize and reward your...
    Starting Price: $79 per year
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  • 6
    Fulfillment by Amazon (FBA)
    Try Fulfillment by Amazon now and get free shipping to an Amazon fulfillment center, free storage, free removals, and free return processing with the FBA New Selection program (conditions apply). You sell it, we ship it. Amazon has one of the most advanced fulfillment networks in the world. With Fulfillment by Amazon (FBA), you store your products in Amazon's fulfillment centers, and we pick, pack, ship, and provide customer service for these products. FBA can help you scale your business...
    Starting Price: $39.99 per month + selling fees
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  • 7
    ProfitWell Retain
    Stop losing money to credit card failures. Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers. You probably didn't know you have this churn problem. The truth is that credit card failures are your largest single bucket of churn, but you're barely recovering any of these customers, because you're ignoring the size of the payment failure problem. ProfitWell Retain® combines world-class subscription expertise...
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  • 8
    Afterpay

    Afterpay

    Afterpay

    We’re Afterpay, and we pioneered a fairer way to pay. We give the world’s most desirable customers and relevant retailers the happily ever after they deserve--and a world where everyone wins. Unlike other buy-now-pay-later solutions, Afterpay offers one transparent solution to shoppers with no credit checks, no interest, no hidden fees, and no catch. We give shoppers the confidence of knowing where their money is going versus worrying about where it went. Let’s partner in bringing them more...
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  • 9
    AGC ECOMMERCE

    AGC ECOMMERCE

    AGC ECOMMERCE

    Design Your Next Website Or Funnel. Design Your Next Website Or Funnel. Benefits: No coding skills required, Drag and Drop editing, Design a stunning website or highly converting funnels Using Our Industry-Leading Website Builder to turn your visitors into customers! The All-In-One Platform For Everyone. Drag & Drop Builder. It's never been easier to build an amazing design with your mouse. Funnel Builder: Convert more of your visitors to actual customers with Funnel's A/B Testing...
    Starting Price: $20 per user, per month
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  • 10
    Ethoca

    Ethoca

    Ethoca

    Ethoca is working with merchants and card issuers around the world to deliver a new range of in-depth purchase details to consumers when and where they need it most. Not only does this create an exceptional customer experience, it also stops friendly fraud and drives digital transformation. But that's just the start! When fraud strikes, recover your losses with ease. They cost time and money. Let's blow them away. Don't mistake customers for criminals — it hurts your bottom line! Your logo...
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  • 11
    Verint Community
    Verint Community is a community-led social commerce platform that creates business opportunities from customer collaborations. Social commerce platforms help businesses to drive sales through online communities, and Verint Community’s customizable, interoperable, fully-featured platform leads the way for socially-driven e-commerce. Community’s forum features deliver social engagement for your organization by providing you with the right customer insights to make data-driven decisions. An active...
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  • 12
    IDology

    IDology

    GBG IDology

    Approve More Customers with Less Risk Using IDology's ExpectID Identity Verification Solutions. Doing business in a digital environment generates not only significant revenue opportunities but also substantial risk. It is important for businesses and financial institutions to implement Know Your Customer (KYC) processes in order to maintain due diligence, deter fraudsters, and be in compliance with anti-money laundering (AML) regulations. The ability of an online identity verification service...
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  • 13
    Ekata

    Ekata

    Mastercard

    Detect creation of fraudulent user accounts and stop bad actors from abusing loyalty programs. Cross-verify customer information with credible data and improve confidence in risk assessment. Fight payment fraud and make accurate risk decisions pre, post, and during authorization. Expedite authorizations and reduce customer friction at the point of transaction. Sophisticated data science and machine learning, the Ekata Identity Engine combines two proprietary datasets, the Ekata Identity Graph...
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  • 14
    Bonfire

    Bonfire

    Bonfire

    Founded in 2012, Bonfire began as an easy solution for communities to fundraise online with t-shirts. We’ve helped thousands of individuals, groups, and nonprofits raise money for the causes they care about. Now, we’ve expanded our services to anyone looking to print or sell apparel, totes, hats, mugs, and more. Sell shirts online without inventory through a Bonfire campaign. It's 100% free, you get a fast payout, and we’ll ship your products directly to your buyers. Upload custom artwork...
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  • 15
    Pulley

    Pulley

    Pulley

    Pulley is a simple way to sell your digital art, music, videos, photography, fonts, eBooks, software, and other downloadable products. From MP3s to PDFs, small files to big ones, manage and sell your downloads with ease. Ensure your products never end up in the wrong hands with secure download links. Orders are instantly delivered to your customers, wherever they are in the world. Sell from any website, blog, Twitter, Facebook, Instagram, Big Cartel store, wherever. Easily add your digital...
    Starting Price: $6 per month
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  • 16
    PayToolbox

    PayToolbox

    PayToolbox

    Sell your digital products online with ease and provide support to your customers. A complete e-commerce platform that help you sell more across global market. Sell your products by email, on social media, or through your blog or website. Wherever you want to sell, we can help. Create discount coupons, product bundles, or other promotions based on multiple purchases or time-limited special offers to boost up your sales. Provide your customers support with tickets for whenever further assistance...
    Starting Price: €15 per month
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  • 17
    BytePlus Recommend
    Product recommendations tailored to your customers' preferences in a fully-managed service. BytePlus Recommend draws from our expertise in machine learning to offer dynamic and targeted recommendations. Our industry-leading team has a track record of delivering recommendations for some of the world’s most popular platforms. You can learn from the data of your users to engage them better, and provide personalized suggestions based on granular customer behavior. BytePlus Recommend is easy to use...
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  • 18
    Inbenta Search
    Deliver more accurate results through Inbenta Semantic Search Engine’s ability to understand the meaning of customer queries. While the search engine is the most widespread self-service tool on web pages with 85% of sites having one, the ability to serve up the most relevant information could be the difference between a good or poor onsite customer experience. Inbenta Search pulls data from across your customer relationship tools, such as Salesforce.com and Zendesk, as well as other designated...
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  • 19
    Athena Search

    Athena Search

    Athena Search

    Skyrocket your sales and conversions with a profit-boosting eCommerce site search! Thanks to ML and AI, Athena Search is self-improving over time with great precision, so it grows alongside your online business. Advanced search experience enables you to easily promote desired products and special offers. Gain customer loyalty with an intuitive, state-of-the-art search and let your business reach new heights. Manage sort order of product appearance, create custom synonyms, implement customized...
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  • 20
    trbo

    trbo

    trbo

    Use trbo’s onsite personalization platform to address customers individually and personally in real time! Connect personalization, recommendations, A/B/n-testing, and many other features in the solution of the German market leader. Use trbo’s onsite personalization platform to address customers individually and personally in real time! Connect personalization, recommendations, A/B/n-testing, and many other features in the solution of the German market leader. Provide individual product...
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  • 21
    Sizolution

    Sizolution

    Sizolution

    The AI revolution for perfect size and fit. We help fashion stores to bring real personalization of the customer experience, boost sales and reduce returns. The most precise size and fit tool on the market, quick and easy integration into every online store. Revolutionary selfie mode, with significant results from day one. Sizolution AI links individual size, fit and style preferences of each customer with actual product data. This is accessible for consumers and at the same time highly...
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  • 22
    3DLOOK YourFit
    Our patented technology is able to measure fully dressed people with the highest accuracy in seconds. We create 3D versions of your brand's clothes and fit them onto the consumer, instantly displaying a photorealistic try-on image. Additionally, the shopper’s body data is matched with product data to generate personalized size recommendations. YourFit provides your customers with both a photorealistic try-on experience and accurate size and fit recommendations in one flow. Your customers can...
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  • 23
    Beveel

    Beveel

    Beveel

    Beveel, which means “recommend” in Afrikaans, is a customer personalization engine that provides recommendations you can use in websites, emails, and social channels. Beveel is a context aware, Machine Learning and Artificial Intelligence based personalization engine for commerce. Beveel personalizes your customers commerce experience and delivers the most relevant and personalized experience possible. While driving your average order value (AOV), increasing sales by 30% in comparison...
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  • 24
    BrainSINS

    BrainSINS

    BrainSINS

    We help hundreds of online stores from all around the world to increase their conversion and sales! We are a company focused to help online retailers to boost their sales by means of personalization. Our 360º eCommerce Personalization Suite includes product recommendations, EMail retargeting, Behavioral Targeting and Gamification. Add a simple code line into your website, including our custom made JavaScript that is hosted in our CDM and access to all the features of our solutions. We also...
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  • 25
    Taggstar

    Taggstar

    Taggstar

    We increase conversion rates and revenue for some of the world's largest brands, retailers and travel companies. They trust us to enhance the digital experience for their customers to give them confidence to buy online. Our products are designed for retailers who are passionate about delivering engaging digital experiences for their customers to drive incremental revenue. Harness the power of the crowd and responsibly use social proof to deliver an engaging and informative digital experience...
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  • 26
    MyStyle Platform

    MyStyle Platform

    MyStyle Platform

    Let your customers be the designers right on your website with professional design tools that make it easy for anyone to design their own! Tools for your production team to go from web to print with accurate, high quality prints that match your required print specs to the pixel. Process your custom orders through your shopping cart like any other order in your system, except MyStyle will have custom designs. Tools for your production team to make quick edits and adjustments live in seconds...
    Starting Price: $8.25 per month
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  • 27
    EPICA

    EPICA

    EPICA

    Under the partnership, EPICA moved its prediction platform to Azure, Microsoft's cloud platform, giving our clients and suppliers instant and secure access to EPICA’s data science tools. Companies are using the EPICA Platform and Sophia® AI to anticipate and outperform competition. Easily integrate your current technological stack with our frictionless implementation process. Detect patterns to anticipate your customer's next move through highly accurate predictions over your customer purchase...
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  • 28
    HERO

    HERO

    HERO

    Bring the personal touch of in-store shopping to your online store. Set your online experience apart, empower your store staff, experts or influencers to assist online shoppers. With Hero, one in four customers will go on to buy and spend up to 70% more. Your customers love to watch, chat and video call. Now they can shop with you the same way. Bring products to life by adding the power of authentic, one-to-many video shopping to your online store. Assist shoppers with live 1-on-1 product...
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  • 29
    Voix

    Voix

    Voix

    Voix enables restaurants to receive orders via voice interfaces, like Google Home, Alexa, or the phone. Voix cloud AI platform interacts on behalf of the restaurants with its customers to take orders and book tables. All Voix need is the link of the restaurant menu, Voix’s Foodopedia links the menu with conversational maps and creates cloud AI access for restaurants. Voix connects with your customer over any voice interface like Alexa, Google Home, Mobile App, Call or SMS. Voix takes orders...
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  • 30
    Onlim

    Onlim

    Onlim

    As machine learning keeps getting smarter, the role of artificial intelligence in our lives is steadily increasing. What used to be a science fiction fantasy is now reality. We are surrounded by voice assistants, from our smartphones to our cars to our hi-fi systems. It was only a matter of time before companies could use these assistants for customer service support. Today, companies in all industries from healthcare to tourism to the financial sector are already revolutionizing their customer...
    Starting Price: €49 per month
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