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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2422 Products for "customer" with 2 filters applied:

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  • 1
    ShapeDiver

    ShapeDiver

    ShapeDiver

    Go beyond a simple online configurator and create a truly powerful online co-design application. Visualize complex products in 3D. Improve conversion rates. Generate production files in a few seconds. Completely eliminate human error. Rhinoceros 3D and Grasshopper are powerful tools used by hundreds of thousands of professionals around the world. ShapeDiver provides the right features and scalable infrastructure to help you transform your Grasshopper files into powerful cloud applications....
    Starting Price: $125 per month
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  • 2
    Roomle

    Roomle

    Roomle

    Let your clients customize products in different colors or materials in outstanding 3D quality and digitally try any option live before they buy. Roomle´s AR functionality enables a seamless experience without the need for an app. The solution can be easily embedded on any website. Make sure end consumers will be able to visualize and customize the actual product in every variation they buy and increase purchase confidence. Lively imagination drives purchases. The combination of 3D product...
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  • 3
    Barilliance

    Barilliance

    Barilliance

    Drive growth through repeat purchases, reduced churn, and increased LTV. Barilliance combines customer data from various channels (email, web activity, physical stores and CRM data) and across devices into a single 360 user profile. Drilling down to the customer level allows you to see data broken out by individual customer and session: products viewed, added to cart, purchased, and search terms used. Focus on the best opportunities and prioritize campaigns based on Barilliance 360 customer big...
    Starting Price: $250.00/month
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  • 4
    Wizaplace

    Wizaplace

    Wizaplace

    ... or services. Strengths of Wizaplace solution - Intuitive all-in-one solution - Quick implementation of marketplace - No commission on Wizaplace's customers' sales - A robust Saas technology Companies from all sectors and sizes have chosen Wizaplace to launch a marketplace : startups wanting to quickly validate their business model as large groups looking for growth levers.
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  • 5
    NextBee

    NextBee

    NextBee

    AI Powered Community Platform for Your Customers, Employees and Influencers. NextBee's core platform allows you to easily create rich communities for each segment of your audience. NextBee’s CX360 platform puts together the ultimate marketing toolbox in your teams’ hands. With a 360° approach to customer engagement, CX360 comes equipped with features that are focused on increasing retention, CLV, new customer acquisition, brand advocacy feedback, onboarding and training, personalized...
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  • 6
    Monetate

    Monetate

    Monetate

    Monetate is an all-in-one personalization solution that empowers companies to get smarter about their customers and deliver engaging experiences across all digital touchpoints. Monetate has been recognized across the industry, achieving recognition as the #1 Personalization Provider to the Top 1000 E-Retailers. Our customers also agree, as Monetate is also the winner of 3 TrustRadius Top Rated Awards. With over 14 years of personalization experience, Monetate has a proven track record...
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  • 7
    Qubit

    Qubit

    Qubit

    Hundreds of brands use Qubit CommerceAI to power the next generation of product recommendations, badging and insights to build exceptional customer experiences. Learn which products drive performance and which don't, through automated insights you can action. Qubit CommerceAI generates a model per shopper to make every customer interaction more relevant. Qubit fuses data, intent, and design tools to enable your team to create more effective customer experiences. By collaborating with real e...
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  • 8
    Wigzo

    Wigzo

    Wigzo

    Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Its powerful automation workflows deliver performance-driven personalization across Email, SMS, WhatsApp, On-site, and Push. Grow your subscribers fast, convert them faster, and retain more customers with better CLTV through 1:1 personalization & engagement. Wigzo allows marketers to leverage customer data for powerful segmentation analytics, campaign management, and agile...
    Starting Price: $250
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  • 9
    Scaleo

    Scaleo

    Scaleo

    .... Unparalleled Customer Support Each client is assigned a dedicated Customer Success Manager. With an average response time of 2 minutes and a 95% satisfaction rate, your success is our priority. Relentless innovation We regularly collaborate with our customers to push boundaries, solve challenges and develop future-proof, innovative solutions.
    2 Ratings
    Starting Price: $1400.00/month
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  • 10
    inRiver PIM
    Built for end users and secure enough for IT teams, inriver is at the heart of creating great e-commerce experiences today and in the future. Empower your buyers anyplace, anytime! Thriving in today’s digital world means delivering stellar customer experiences across every catalog, marketplace, and touchpoint. It doesn’t matter if you’re B2B, B2C, or both, all buyers want a personalized experience. Product information management (PIM) powers those experiences. Easy to use, intuitive, and secure...
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  • 11
    Merkeleon Auction Software

    Merkeleon Auction Software

    Merkeleon Software

    Merkeleon has developed a market leading e-commerce and auction platform. Depending on the needs of customers, Merkeleon is able to provide with one or several of the following product options: e-auction, tendering or marketplace platform. Moreover, there are different types of e-auctions that can be implemented on the platform in accordance to the customer’s business. The list consists of Classic, Dutch, Reveal Price, Penny and Unique Bid auction types. As Merkeleon was founded in 2008, its...
    1 Rating
    Starting Price: $2500.00/one-time
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  • 12
    Bazaarvoice

    Bazaarvoice

    Bazaarvoice

    ... with authentic customer content search engines love. Be there in all the moments that matter. Connect with people so they buy with confidence, no matter where they shop. Ensure you have content wherever and whenever people research — in-store, on your site, and on social — worldwide. Put buyer insights to work. Learn about your shoppers using our robust tools. Develop better products, create more powerful marketing, and deliver inspiring shopping experiences.
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  • 13
    P'X5

    P'X5

    Perspectix

    Many manufacturers now rely on systems that support configuration, pricing and quotation (CPQ), such as the P'X Industry Solution from Perspectix. They combine interactive 3D technical configuration, layout planning and visualization with costing, bill of materials and quotation generation to meet customer requirements. This effectively reduces the workload of the sales organization; trading partners and foreign organizations can access product information more easily. Design and product...
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  • 14
    CustomCart
    Face it, with so many choices available to shoppers on the internet, your eCommerce site must compete for customers. You spend time, effort, and money bringing traffic to your website, but once they are there, you must dazzle them with your presentation. That's where Agenne View comes in. View presents an easy-to-navigate web catalog of your products with pages you may customize to your preferences. Create a stunning presentation of your products using the ability to display a custom header...
    Starting Price: $59.00/month
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  • 15
    CMS Standard

    CMS Standard

    NewHaven Software

    CMS Standard is a complete client/server package that supports up to 10 concurrent users and provides many advanced features that growing businesses need to manage multiple commerce channels. Unlike other software packages, CMS is a complete, comprehensive solution, offering everything you need to run your catalog, direct marketing, e-commerce or mail-order business, including Complete Customer Management, CMS includes a comprehensive customer relationship management section that allows you...
    Starting Price: $238 per month
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  • 16
    S2K eBusiness OnCloud
    S2K eBusiness OnCloud is built with IBM WebSphere Portal technology, which provides your customers with a highly personalized and engaging website experience, containing the applications and information they need. Using the latest responsive design techniques, the website is optimized for any device, making it easy for your customers to do business with your company from their desktop or mobile device. They can easily educate themselves about an offering or product, its features, pricing...
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  • 17
    CORESense Connect
    CORESense Connect is a cloud-based Retail Management Platform brings together inventory, customer and order management and reporting into a single, centrally managed solution accessible anywhere, anytime. Centrally Manage Your Retail& Ecommerce Operations. Effortlessly promote & sell merchandise and delight customers through in-store point of sale, ecommerce websites and online marketplaces. Integrating all management processes and data into one retail system streamlines operations eliminates...
    Starting Price: $150 per month
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  • 18
    Infor CPQ
    Improve the visual buying experience for your customers. Provide your customers with a visual selection experience during their research and engagement. Sales channels will gain a competitive advantage and accelerated path to conversion. And you’ll be able to sell products quicker by eliminating costly errors and duplication of effort, while speeding up the sales cycle. Drive interest generation through fulfillment with a single solution across the enterprise. Grow the number of opportunities...
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  • 19
    VCPowerPack

    VCPowerPack

    AICOMP Consulting

    Aicomp is a transformation software provider with End-to-End solutions for service and manufacturing companies. Our main focus is the transformation from mass production to mass personalization, where each individual consumer can get what he or she wants. We’re enabling our customers brands to personalize their products, which is proven to build greater trust with their customers. We accomplish the digitization of manufacturing by having developed one of the leading product configurators...
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  • 20
    FrigginYeah!

    FrigginYeah!

    FrigginYeah!

    We help you gain market insight into how your Competitors are pricing so you can make smart decisions for your Brand. Pinpoint who owns the Buy Box and all 3P Sellers on a product page. Weed out those pesky unauthorized Sellers devaluing your Brand. We identify and report on all the Sellers on Amazon, Walmart, eBay (and others) that are violating your MAP pricing agreements. We configure our software to track your competition to provide you the critical insight needed to make smart pricing...
    Starting Price: $599.00/month
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  • 21
    Vue Storefront

    Vue Storefront

    Vue Storefront

    Because customer journey happens on the frontend, you need a fast, mobile-first presentation layer to drive conversion and revenue. Frontend technology underlying an eCommerce website impacts the performance of the entire buyer journey. All-in-one monolithic software blocks you from innovating at the speed of your customers and affects your conversion rates. To deliver world class customer experience you need a fast and mobile-optimized frontend, decoupled from a monolithic system. Frontend...
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  • 22
    Renoworks

    Renoworks

    Renoworks Software

    RENOWORKS develops interactive visualization experiences that ENGAGE YOUR CUSTOMERS and provides valuable insights for the home construction and remodeling industry. Join hundreds of leading building materials companies who trust Renoworks. Add a CUSTOM-BRANDED RENOWORKS VISUALIZER PLATFORM to your website today! Promote your brand and building products with our custom visualization solutions. Engage customers and gain business insights. Best for marketers of building product manufacturers...
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  • 23
    Shopify Plus
    Break the rules of commerce. The world’s leading brands don’t settle for bloated software. They use Shopify Plus. Scale with the fastest growing brands in the world. Shopify businesses around the world have made over $155 billion in sales so far. Give your customers the experiences they expect. Everywhere. Retail without boundaries. Your customers don’t see the line between online and offline. Your platform shouldn’t either. Localized customer experiences with global storefronts. Unlimited...
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  • 24
    Fraugster

    Fraugster

    Fraugster

    Minimize fraud & maximize revenue with Fraugster’s AI fraud protection services. Accurate real-time decisions that improve performance, business results and customer experience. Fraugster’s fraud protection services allow merchants to validate customers’ identities and assess fraud risk throughout the customer journey - from account opening to checkout. Our fraud protection services and solutions are easily available via our REST API. Choose the solution that fits you best, and get accurate...
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  • 25
    Simple E-Commerce
    Simple E-Commerce let you sell blinds, shutters, curtain, doors and windows online. Expand beyond geographic boundaries and Offer your customers a real authentic shopping experience online. Simple E-Commerce let your customer tailor build their next interior order online. Our smart feature control lets your customers select size, material, color, orientation, panels, hinges and all other features with a simple click and drag. Furthermore, your customer can see their selection in real time...
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  • 26
    IntelliTicks

    IntelliTicks

    IntelliTicks Technologies

    IntelliTicks uses the combined intelligence of AI + Human to create proactive & personalized conversational experiences to convert visitors into more qualified leads. With proactive triggers based on the current page, time of day, user location, the source, the referrer, the device etc IntelliTicks engages the user with personalized sales pitch. With interactive engagement, IntelliTicks captures lead information incrementally during a conversation and uses it to personalize the dialogue - a...
    Starting Price: $25.00/month
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  • 27
    ProSel Commerce

    ProSel Commerce

    ProSel Commerce

    The versatile, cloud based platform which makes buying quick, easy and personal. Customer-centric B2B eCommerce & Sales Process Automation. ProSel /B2B is the e-Business solution that offers you more. More features, more versatility, more control, more configurabilty, more customizabilty. More of what you need to sell more online. It will make your sales team more efficient and competitive to help you grow, driving more sales and profitability. It will help you engage, empower...
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  • 28
    B2B Store

    B2B Store

    B2B Store

    Open your online store with B2B Store E-Commerce which is easy to set up. B2B Store E-Commerce is a B2B software solution that offers a perfect online B2B shopping experience to your dealers and customers with fully ERP integration. With our B2B Store ordering platform, your customers must first login to a password protected portal to access your catalog. Once logged in, the platform recognizes customers and you will able to assign pricing types, discount rates, product allocations, campaigns...
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  • 29
    StackTome

    StackTome

    StackTome

    ... to different customer groups and send negative reviews to customer support in a timely manner. Before applying audience segmentation, the client used to spend over 10.000€ to go beyond 2.000 purchases of high-ticket products. Unlock the true potential of your data! With just a few clicks, you can connect StackTome to your ecommerce store and leading marketing tools. Explore unlimited growth possibilities with easy and frictionless integrations!
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  • 30
    Foursixty

    Foursixty

    Foursixty

    Showcase your most valuable brand asset - your customers. In fact, 92% of consumers trust online content created by their peers above all other forms of advertising. Every day, your customers post photos and videos that feature your products in amazing ways - we’ll help you put that content at the forefront of their shopping experience. Showcase product specific Instagram galleries in your product detail pages. Since 92% of customers trust content created by their peers, featuring...
    Starting Price: $50 per month
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