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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2426 Products for "customer" with 2 filters applied:

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  • 1
    Ekata

    Ekata

    Mastercard

    ...These datasets are built around core identity attributes that are transformed into unique and valuable insights that allows businesses to accurately make risk decisions about their customers. Verify more legitimate interactions to grow and retain your customer base. Catch more fraud to protect your bottom line. Make faster risk decisions and approve more good transactions. Decline the fraudulent transactions while approving more good customers.
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  • 2
    Pulley

    Pulley

    Pulley

    ...View real-time statistics as well as complete order and download history. Stay focused on creating and selling your digital goods, and let Pulley handle the secure hosting, delivery, and tracking. Speak to your customers in your own voice. Customize the emails people receive when they place an order with you.
    Starting Price: $6 per month
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  • 3
    PayToolbox

    PayToolbox

    PayToolbox

    ...It’s as simple as that. Build your brand with customizable shop fronts. Care for your customers with a built-in ticketing system.
    Starting Price: €15 per month
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  • 4
    Inbenta Search
    Deliver more accurate results through Inbenta Semantic Search Engine’s ability to understand the meaning of customer queries. While the search engine is the most widespread self-service tool on web pages with 85% of sites having one, the ability to serve up the most relevant information could be the difference between a good or poor onsite customer experience. Inbenta Search pulls data from across your customer relationship tools, such as Salesforce.com and Zendesk, as well as other designated websites. ...
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  • 5
    trbo

    trbo

    trbo

    Use trbo’s onsite personalization platform to address customers individually and personally in real time! Connect personalization, recommendations, A/B/n-testing, and many other features in the solution of the German market leader. Use trbo’s onsite personalization platform to address customers individually and personally in real time! Connect personalization, recommendations, A/B/n-testing, and many other features in the solution of the German market leader.
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  • 6
    Sizolution

    Sizolution

    Sizolution

    ...With Sizolution you not only reduce the number of returns, you also increase the trust and buying behavior of your customers at the same time. Make finding the right size easier. Stop returns, increase revenues. Hyper personalize your customer journey. Enable true online made-to-order experience. Bring to online the in-store try on experience. Discover our selfie mode and downloadable app!
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  • 7
    3DLOOK YourFit
    ...Analyze the fit data from your actual customers to boost personalized marketing and streamline your product development.
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  • 8
    Onlim

    Onlim

    Onlim

    ...We are surrounded by voice assistants, from our smartphones to our cars to our hi-fi systems. It was only a matter of time before companies could use these assistants for customer service support. Today, companies in all industries from healthcare to tourism to the financial sector are already revolutionizing their customer service with chatbots and voice assistants. Chatbot technology continues to evolve and while companies in all industries use it to increase customer satisfaction and free staff from repetitive tasks, there are still some challenges to overcome. ...
    Starting Price: €49 per month
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  • 9
    Checkify

    Checkify

    Checkify

    One-page customizable checkout for online stores to create or remove fields on page, wide choice of customization options, and many more! Full customization of the checkout page (text, font, colors, etc.). Adapted for digital goods, sell properties that do not require shipping. All popular marketing platforms are integrated. Automatic translation option with the ability to customize the text of the checkout and thank you page. Validation of postal codes, including Canadian, US and UK postal codes. ...
    Starting Price: €1.49 per week
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  • 10
    Hokodo

    Hokodo

    Hokodo

    A Buy Now, Pay Later Solution for B2B. Sell more and grow your business by providing your B2B customers with the ability to Buy Now, Pay Later at checkout. Hokodo is the modern way to offer trade credit to your customers. Keep customers in the funnel and boost sales by offering instant credit terms. Our real-time underwriting means no lengthy credit checks, and customers can access payment terms instantly, even on their first purchase.
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  • 11
    Amazon Brand Registry
    ...Make informed and strategic decisions with powerful data including customer search terms and customer behavior data reports. Better manage your brand’s product listings so that customers see accurate information. Our automated protections use information about your brand to proactively remove suspected infringing or inaccurate content. The more information you provide, the better Brand Registry can help you protect and improve your brand.
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  • 12
    Sufio

    Sufio

    Sufio

    ...Sufio invoices are created by professional print designers. Sufio automatically creates invoices when orders are created, paid, or fulfilled in your store. Invoices can be automatically sent to customers by email, or customers can download them from your store. Sufio helps you get paid faster by allowing your customers to pay their invoices online. Create your own unique invoice by customizing colors and elements of your template. Create invoices in the same currency your customers used while shopping in your store.
    Starting Price: $19 per month
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  • 13
    Cartiveo

    Cartiveo

    Grazitti Interactive

    Grazitti’s Cartiveo – A Shopify Marketo Integration Connector helps you deliver a holistic customer experience by integrating Marketo capabilities into your Shopify store. The integration helps you send personalized offers to your customers. Features of the product: 1. Bulk customer data sync 2. Real time customer data sync 3. Bulk Order Sync 4. Real time order sync 5. Historical data push 6. Cart Abandonment Program Key Benefits: 1. ...
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  • 14
    Sizer

    Sizer

    Sizer Technologies

    Sizer captures customers’ body measurements and translates them into highly accurate size recommendations, delivering highly valuable sizing data into your value chains. Drive your business today with the leading digital sizing platform and transform how your customers are served. Don’t settle for unwanted returns. Sizer gives you the precise body data of your customers, in a single one-time scan, so you can always deliver best fitting clothes the first time around. ...
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  • 15
    Live Me Up

    Live Me Up

    Live Me Up

    Live Me Up™ is a unified live streaming platform for live shopping, shoppable video and more. Own your customers’ engagement, own your growth. Live Me Up™ is a unified live streaming platform that gives online brands direct ownership of their customers’ engagement, empowering them to turn live shopping events into long-lasting emotional relationships, at scale. With Live Me Up, brands can create and host unlimited live events with rich engagement features that make customers feel listened to. ...
    Starting Price: $49/month
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  • 16
    EzyVue

    EzyVue

    EzyVue

    Transform the way customers view your products with the Ezyvue 3D viewer. Integrate the 3D web viewer with your website and display engaging, realistic 3D visuals that customers can interact with in real-time. With Ezyvue customers can view a product interactively from any angle as they do in-store. In addition, the viewing experience can be augmented with annotations, personalization, and animations.
    Starting Price: $29 per month
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  • 17
    Tiny Prints

    Tiny Prints

    Tiny Prints

    ...Our team of independent designers has created an updated, current-feeling collection of holiday cards you'll want to see for yourself. Celebrate all your special occasions and important milestones with custom invitations from Tiny Prints. Welcome your baby boy or baby girl into the world with cute, customized birth announcements.
    Starting Price: $1.38 one-time payment
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  • 18
    Google Cloud Recommendations AI
    Earn your customers’ trust and loyalty by proving how well you understand them. Google has spent years delivering recommended content across flagship properties such as Google Ads, Google Search, and YouTube. Recommendations AI draws on that experience and expertise in machine learning to deliver personalized recommendations that suit each customer’s tastes and preferences across all your touchpoints.
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  • 19
    WebMaxy eGrowth
    ...Execute customer segmentation to target customers precisely with personalized messages. Automate your SMS, WhatsApp, & Email campaigns to drive customers to the end of the funnel.
    Starting Price: $99
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  • 20
    Zoko

    Zoko

    Zoko

    Zoko's market-leading WhatsApp catalog tool syncs your website's catalog with WhatsApp and allows customers to buy any product right inside WhatsApp. Stop making high-intent customers leave WhatsApp to pay you. WhatsApp has 500% better open rates than emails. Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – with Zoko you can engage, qualify, and convert them in real-time, day or night. ...
    Starting Price: $34.99 per month
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  • 21
    SplitPay

    SplitPay

    SplitPay

    Providing your customers a little credit at the checkout has been shown to generate a significant uplift in sales, bigger basket sizes, and a reduction in cart abandonment. SplitPay allows your customers to pay later in 4 equal monthly installments. We pay you in full before the goods ship and take on all customer credit risk. Merchants who start using SplitPay have seen a 20-30% uplift in sales volumes.
    Starting Price: Free
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  • 22
    CartUp AI

    CartUp AI

    CartUp AI

    ...Connect no-code AI agent to your order management software, reviews, search, and recommendations, to deliver personalized CX that facilitates action across the shopper's journey. Generative AI transforms after-sales support by providing personalized and efficient customer service around the clock. It leverages customer data to offer tailored solutions and anticipates issues for proactive support, significantly enhancing customer satisfaction and loyalty. Our AI personal agent uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
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  • 23
    ManageByStats
    ...Our goal is to help sellers make more profit on Amazon by better knowing their numbers and the actions to take to make an impact. Automate Amazon review requests and filter customers based on feedback. Automatically create and deploy custom buyer/seller messaging with custom customer outreach emails. All of your key data points are in one place. Explore profits, conversion rate, daily traffic, and more. ManageByStats auto-generates custom checklists and sends relevant notifications to make sure you are staying on top of KPIs, reviews, inventory, listing changes, and more.
    Starting Price: $59.97 per month
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  • 24
    Paze

    Paze

    Paze

    More than 70% of customers still use guest checkout, which can lead to manual mistakes, abandoned carts, and lost sales. Paze does not require a username or password, you don't need to enter your card information or download an app. Depending on your preference, customers can also use Paze to set up an account with your business, so they can build a relationship with you, not the wallet.
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  • 25
    Canal

    Canal

    Canal

    ...Our tools and team make it possible to sell new products online, headache-free, regardless of vertical or back-end. Our pre-built integrations and API make selling with anyone a breeze. Onboarding, curation support, custom solutions, our team is here to help, every step of the way. Find partners, negotiate terms, and send messages, right in the app. Build a collection, bundle your products, and so much more. Explore insights, sync inventory, and manage shipping and payments, all in one place. Access 1,000+ top consumer brands, customize your customer experience and manage vendors efficiently with Canal. ...
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  • 26
    Threecolts Multichannel Pro
    ...Its streamlined content distribution feature ensures consistent product information across all channels by allowing updates to be made once and published everywhere. The unified customer support interface enables the handling of all customer queries from a single platform.
    Starting Price: $69 per month
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  • 27
    Returngoods

    Returngoods

    Returngoods

    ...Our solution is focused on improving the management of the reverse side of the Commerce and Supply Chain or Reverse Commerce Management - RCM. Built on Internet standard software, Returngoods was designed as a complete intuitive solution to help our customers address the challenges of managing the return process. From your customers down to your, suppliers, manufacturers, distributors, and outsource logistics companies, Returngoods improves the RCM interaction and communication.
    Starting Price: $29.99 per user per month
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  • 28
    BoostMySale

    BoostMySale

    Navigators Software

    ...BoostMysale helps you to get the real-time insights of your online marketing and sales activities and gives you an advantage over competitors. Bring customer information into merchandising processes by using our Omni-Channel solution that enables real-time customer insights and actions.
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  • 29
    Schmitt ProfiTools

    Schmitt ProfiTools

    Schmitt ProfiTools

    Our webstores are created to be a one-stop-shop for your customers. We provide real-time pricing and availability out of your ERP system based on a customer login. Customers will easily find your products using simple drill downs, filtered attributes, and our powerful search engine. Customers can be allowed access to enhanced account information, such as statements and invoices. Our webstores are also fully mobile-optimized and available as an app! ...
    Starting Price: $330.00/month
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  • 30
    Precise

    Precise

    Configurator Solutions

    Successful selling strategies, offering different products & services, today require the use of multiple channels to reach different customers. There is a need to provide consistent product selection experiences to customers across channels. A critical element to the success of new products and the growth of current products is ensuring that the same product information is presented consistently and simultaneously to customers. Our preciseGauge selection software can be deployed on your sales forces’ laptop, your intranet, your website or mobile devices - accessible to your customers.
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