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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2422 Products for "customer" with 2 filters applied:

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  • 1
    Locally Grown

    Locally Grown

    Locally Grown

    Locally Grown is a marketplace for selling your farm’s products online and in person using the Locally Grown (For Farmers) app, which supports order management, inventory tracking, and Tap-to-Pay on iPhone for in-person sales. We provide farms with an online store, giving their customers an easy way to place orders either through our app or website, whether for farm pickup, home delivery, or shipping. Farms can set up their storefront in minutes, reach thousands of new health
    Starting Price: $0
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  • 2
    Thridify

    Thridify

    Aapastech Private Limited

    Thridify is an immersive 3D commerce tool that helps to transform your e-commerce business through 3D product visualization, virtual showrooms, and augmented reality (AR). It allows brands to offer customers a seamless virtual shopping experience, enabling them to explore products in 360-degree views, customize materials, colors, and designs in real time, and visualize items in their real-world environment using AR. Thridify also enhances marketing with immersive ads, making products more...
    Starting Price: ₹10000/month
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  • 3
    Iconicus Commerce

    Iconicus Commerce

    Iconicus Softwares

    ... tailored to your needs Engaging Website with Seamless Shopping Experience: Delight your customers with a visually stunning, responsive website designed for effortless navigation. Ensure secure checkouts with robust payment integration and create a smooth shopping experience that keeps your customers coming back for more. Customer Mobile Application: Give your customers a smooth and engaging shopping experience with our feature-rich mobile app.
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  • 4
    Loopr

    Loopr

    Xoxoday

    Loopr by Xoxoday is an all-in-one offer management platform that helps merchants create, share, and optimize promotional offers to drive sales growth. It allows users to quickly design customizable offers, including discounts, fixed-value, and free-format promotions, all branded to match their business. Merchants can share these offers seamlessly across multiple channels such as social media, apps, email, and WhatsApp, reaching over 80 million potential customers through the Xoxoday ecosystem...
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  • 5
    ReBound

    ReBound

    ReBound

    ReBound Returns offers a comprehensive, end-to-end returns management solution designed for large and scaling brands, combining advanced returns technology with global logistics and sustainable practices. It empowers businesses to handle every aspect of the returns process, ecommerce, retail, and omnichannel, through a platform that enhances warehouse efficiencies, reduces return-related costs, and lowers the volume of customer service inquiries. It delivers a seamless returns experience...
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  • 6
    Return Rabbit

    Return Rabbit

    Return Rabbit

    Return Rabbit is a returns and exchanges management platform tailored for Shopify brands, transforming the post-purchase experience into a revenue-generating channel by prioritizing exchanges over refunds. Its features include a fully customized, branded returns portal that matches site colors, logos, messaging, and imagery, ensuring consistency with the brand identity. It comes with a sophisticated product recommendation engine and full-catalog exchange functionality, enabling instant...
    Starting Price: $250 per month
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  • 7
    Wyng

    Wyng

    Wyng

    Wyng is the world’s leading Privacy-First Marketing platform. Built on a zero-party data API and privacy by design principles, Wyng makes it easy for brands to deliver customer experiences that are always welcome, relevant, and compliant. More than 250 brands and enterprises use Wyng to build deep, trusted relationships with their customers. Build from dozens of Wyng templates or create your own custom interaction to engage customers, earn data, and build trust. More engaging, relevant...
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  • 8
    Whisbi

    Whisbi

    Whisbi

    We can predict the purchase intention of any website visitor and talk only to the people that actually need help. How cool is that? Bring the in-store experience online and connect the ready-to-buy users to your stores, call centers or showrooms. Generate real time brand connections and create powerful conversational overlays about your products. Engage with your customers in real-time and increase your sales through interactive shoppable live streams. Whisbi Engage is designed to inspire...
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  • 9
    Open Loyalty

    Open Loyalty

    Open Loyalty

    Open Loyalty is an API-first engine for introducing gamified loyalty programs at scale to increase Customer Lifetime Value. We have helped over 100 enterprises from 43 countries build lifelong customer loyalty. Global leaders like Heineken, JTI, limango, Intersport, or ALDO use Open Loyalty to integrate powerful loyalty and gamification mechanics into their ecosystems efficiently, without the resource strain of building from scratch. Open Loyalty’s value proposition: 1) Increasing CLV...
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  • 10
    Elite m-Commerce

    Elite m-Commerce

    Egrove Systems

    Users can book and request services such as repairs, hotel bookings, travel and tourism packages, and more. Users can give special comments when booking. Products can be added to cart instantly without loading and the item count can be viewed for each product. Users can select various product variants and add/choose customizations. Customers can now fund their E-wallet using an Online payment gateway and make purchases on your eCommerce store. It’s both a secure and convenient option...
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  • 11
    Pixlee TurnTo

    Pixlee TurnTo

    Pixlee TurnTo

    Paving the way for customer-powered commerce, Pixlee TurnTo allows marketers and ecommerce executives to integrate UGC and Influencer Marketing with text-based customer content like Ratings & Reviews, Checkout Comments, and Community Q&A — without any additional technical resources required. This combination puts the customer at the center of marketing, and creates content proven to boost revenue, brand affinity, and engagement. Using Pixlee TurnTo, brands surface the user...
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  • 12
    findify

    findify

    findify

    Increase your eCommerce revenue by 30% with our search & personalization solutions. Delivers a unique set of search results analyzing 60+ factors about your customer’s unique browsing and buying behavior leading to greater sales conversion. ​A multilingual search interface that covers all the basics from spelling error tolerance to autocomplete suggestions and product matches that is also mobile-optimized. Helps your customers discover products specifically catered to them allowing you to also...
    Starting Price: $149.00/month
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  • 13
    SmarterHQ

    SmarterHQ

    SmarterHQ

    Power highly personalized, cross-channel customer experiences. 72% of consumers now only engage with personalized marketing messages. It’s not enough to say the same thing to everyone. SmarterHQ makes it easier to cater to each of your customers at scale. Automating accurate personalization at scale can be really hard to do across internal teams, data streams, and interaction channels. That’s where we come in. We capture anonymous site visitors without the need for account sign-in, boosting...
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  • 14
    Comecero

    Comecero

    Comecero

    Open for business in a matter of minutes with our customizable, ready-to-use solutions. With a flexible API, there are no limits to the customizations you can apply. We provide the tools you need to understand, measure and improve customer conversion. Built from the ground up with a flexible and modern approach that allows us to keep pace with the evolving needs of your business. A blazingly fast, customizable and mobile-ready checkout experience with support for 100+ currencies and 16...
    Starting Price: $9.00/month
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  • 15
    PureClarity

    PureClarity

    PureClarity Technologies

    PureClarity are specialists in intelligent ecommerce personalization. Our software offers a wide range of features that helps you increase revenue and average order value, converting your online visitors into loyal customers. Stand out from your competitors and give your customers a highly personalized shopping experience. Display personalized banners, images & text to engage with visitors, turn them into buyers and incentivize returning customers. Use powerful personalized recommendations...
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  • 16
    Combeenation

    Combeenation

    Combeenation GmbH

    Hardly any tools are more effective for online sales than a 3D configurator. Why? Because it creates a shopping experience that drives purchase decisions and shows a real-life preview of personalized products. Strengthen customer purchase decisions and minimize returns. The configurator perfectly presents the product, ensuring buyers can clearly see what they are getting. With over ten years of experience, we have developed powerful Free-Flow technology that creates product configurators...
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  • 17
    Partial.ly

    Partial.ly

    Partial.ly

    Stop losing sales! Use flexible payment plans to seamlessly automate installment payments for products and services. Let customers and clients choose to pay at a rate that matches their finances. Check out our growing list of online stores that offer payment plans through partial.ly. We're sure you'll find something you'll love. More merchants are added very frequently so make sure to check back again and again. For any business issuing large invoices, Partial.ly lets you offer a custom...
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  • 18
    CogniCor CIRA
    The Conversational AI Platform that lets Businesses Drive Efficiencies in Sales and Service. CogniCor's CIRA Digital Assistants, will deliver against these expectations, in addition to automating day-to-day tasks that can be automated, so you can focus on building relationships and strengthening portfolios. CogniCor’s CIRA platform is constantly learning and developing. It understands your business and engages your clients on their terms, while delivering conversational AI interactions that...
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  • 19
    Omniconvert

    Omniconvert

    Omniconvert

    Optimize your customer journey with data-driven decisions. Serious eCommerce players become customer‑centric if they focus on what matters. Omniconvert is a growth enabler for serious eCommerce companies looking to become customer-centric. Behind data is the talent. We’ve been doing this for years. Omniconvert has helped global eCommerce companies become customer-centric through advanced segmentation algorithms, AB testing, web personalization, and web surveys. We have stuck our necks into data...
    Starting Price: $299 per month
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  • 20
    Ordergroove

    Ordergroove

    Ordergroove

    All-in-one platform designed to build and scale recurring revenue for your business. Ordergroove’s Relationship Commerce Cloud is your all-in-one solution for building a profitable recurring revenue business. We power seamless customer experiences – including subscriptions, reordering and memberships – across eCommerce, stores, SMS, voice, email and more. Powered by our Anticipate AI engine and award-winning team of recurring revenue experts, we supercharge your growth. Our off...
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  • 21
    BookThatApp

    BookThatApp

    BookThatApp

    BookThatApp works within Shopify to track your reservations natively. A booking appears automatically when an order is placed. BookThatApp connects directly to your product and cart pages, so it offers availability updates to customers in real time. BookThatApp can create reservations when payment is authorized, but not yet captured. The booking gets confirmed automatically once you receive payment. View your schedule by day, week, or month. See your confirmed and pending reservations...
    Starting Price: $19.95 per month
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  • 22
    Wine POS

    Wine POS

    Innovative Computer Solutions

    The ultimate POS system for liquor stores. Need to check a customer’s purchase history to remind them what they bought last week? Do it right from the POS in a single click. Create phone, internet or Wine of the Month Club orders. Email personalized and professional quotes to your customers. Predictive ordering creates a purchase order based on past sales history. In a hurry? Instantly create purchase orders by uploading your vendor's invoice. Track what your customers are purchasing and send...
    Starting Price: $1500.00/one-time/user
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  • 23
    Subivi

    Subivi

    Subivi

    We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. We know how frustrating eBay’s messaging and ticketing system can be, which is precisely why you could handle all of your tickets in Subivi without even opening eBay. Upload labels, issue refunds (full...
    Starting Price: $12 per month
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  • 24
    ContactPigeon

    ContactPigeon

    ContactPigeon

    ContactPigeon is an all-in-one eCommerce marketing automation platform that helps enterprises engage, nurture and convert their website visitors to customers, via an omnichannel approach. The platform offers proven eCommerce automation, contact management, list segmentation, easy drag and drop email campaign generator and all the necessary tools an enterprise needs to massively scale up across multiple channels - emails, web, SMS & push notifications. ContactPigeon has more than 250 enterprise...
    Starting Price: $165 per month
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  • 25
    Cartfunnel

    Cartfunnel

    Cartfunnel

    We will help you build a unique custom checkout that works with your existing online store and ensure that your eCommerce workflow functions as you want it to. Our team has experience in building custom bespoke solutions to integrate with your Shopify store. When orders are received and paid for in your custom checkout, it will be forwarded to your Shopify store automatically. This means you can continue to use all the fulfillment services and apps offered within Shopify. Offer subscriptions...
    Starting Price: $99 per month
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  • 26
    360 Product Viewer

    360 Product Viewer

    360 Product Viewer

    World’s best 3D Visual Product Configurator. Fully web-based and works with any eCommerce platform or Website. Magento, Wordpress or WooCommerce, or any other. And works on any device, in any browser. With clients from Australia to the United States, we are truly the world leader in product configuration and Configure, Price Quote (CPQ) solutions. The Designtool makes designing with 3D models possible. Design your ideal room or office. Or any other space with your products. With over 50...
    Starting Price: $150.00/month
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  • 27
    CanisHub

    CanisHub

    CanisHub

    Increase your online store sales by an average 15% by personalizing your customers’ journey using product recommendations, personalized announcements, browser push notifications, email and SMS. CanisHub’s ML-powered personalization platform runs on proprietary algorithms that analyze every interaction from all customers across touch points. Leveraging this data with predictive and statistical models, we build a unique understanding of your customers’ needs and the likelihood of purchase, thus...
    Starting Price: $19 per month
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  • 28
    SEMBA Technologies

    SEMBA Technologies

    semba technologies

    We use groundbreaking artificial intelligence to give you the insights you need with cutting-edge accuracy. A cloud platform built to optimize enterprise-scale omnichannel sales operations, analytics, and integration. With SEMBA, connect omnichannel sales to your supply chain and increase customer’s demand visibility. We take the guesswork out of delivery. Allow your customers to track their orders in real-time with SEMBA Insight. A full enterprise solution for the discovery, selling...
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  • 29
    Ouidah Product Designer
    The ultimate custom product designer plugin for WooCommerce. Ouidah, our WooCommerce custom product designer is compatible with business cards, labels, t-shirts, mugs, stickers and any type of print product you can think of. Creating the perfect design from scratch can be exhausting. Ouidah, our online WooCommerce custom product designer lets you create unique designs your clients can browse, choose and start theirs from. Ouidah understands the value of a print ready PDF file and lets you...
    Starting Price: $45.00/one-time/user
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  • 30
    PayPal Checkout
    Use PayPal Checkout to receive payments online or in an app. Connect with buyers from all over the world and let them pay how they want. With a simple integration, you can accept credit and debit cards, PayPal, and more than 10 local payment methods in more than 100 currencies from more than 200 markets worldwide. In addition, you can increase your sales and attract new customers with the monthly payment options included in PayPal Checkout. Customers can pay with PayPal in a variety of ways...
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    7 Ratings
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