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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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61 Products for "customization" with 2 filters applied:

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  • 1
    Thinkific

    Thinkific

    Thinkific

    ...It offers e-commerce solutions, high levels of customization, including branded learning portals, advanced reporting, integrations with enterprise systems (like CRM and marketing platforms), and dedicated customer support. Thinkific Plus allows for managing multiple admins, streamlined user management, and enhanced security, making it ideal for companies with large teams or complex needs looking to deliver consistent, high-quality training at scale.
    573 Ratings
    Starting Price: $36.00/month
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  • 2
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 3
    Titan

    Titan

    Titan

    ...No other product on the market does it better or faster. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap!
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    363 Ratings
    Starting Price: $12 per month
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  • 4
    Ochatbot

    Ochatbot

    Ometrics

    ...Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. ...
    2 Ratings
    Starting Price: Free
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  • 5
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 6
    SmartKarrot

    SmartKarrot

    SmartKarrot Inc

    ...Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
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  • 7
    Churnfree

    Churnfree

    Churnfree

    What is Churnfree? Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again. Churnfree help SaaS, eCommerce, and subscription-based businesses to retain more customers and reduce churn rate. ...
    Starting Price: $49/month
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  • 8
    CanvasLogic

    CanvasLogic

    CanvasLogic

    Help your customers visualize custom products while you close deals faster with CanvasLogic's cloud-based product configurator software. This powerful software allows users to configure complex products in real-time with photorealistic 3D visualization. The Augmented Reality (AR) feature enhances your customers' experience and lets them dream about possibilities.
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  • 9
    Trident 1

    Trident 1

    Trident 1

    ...You can access Trident 1 from anywhere on any device, so you’re always in control of your retail operations. We specialize in retail sales, range management, compliance, industry leading integrations, secure payment processing, and excellent, US based customer service.
    2 Ratings
    Starting Price: $249/mo
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  • 10
    LINK Mobility

    LINK Mobility

    LINK Mobility

    LINK Mobility is a leading global Communications Platform as a Service (CPaaS) provider, empowering businesses to build meaningful customer connections through secure, scalable, and data-driven communications. With over two decades of expertise and a strong local presence across Europe and America, LINK delivers omnichannel solutions that span SMS, WhatsApp, RCS, email, voice, and social messaging. Our platform combines robust APIs, advanced chatbots, AI-driven automation, and customer data intelligence to help organizations orchestrate personalized, real-time conversations that drive engagement, loyalty, and growth.
    Starting Price: 299
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  • 11
    Comarch Loyalty Marketing Platform
    The Comarch Loyalty Marketing Platform is a comprehensive solution designed to enhance customer engagement and retention through tailored loyalty programs. It empowers businesses to create personalized customer experiences by leveraging advanced data analytics and automation. Key benefits include increased customer retention, improved brand loyalty, and enhanced revenue generation. The platform offers a range of functionalities, such as marketing automation to streamline campaigns, pre-integrated customer journeys for seamless interactions, and advanced personalization that adapts to individual preferences. ...
    Starting Price: $0
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  • 12
    DaveAI

    DaveAI

    DaveAI

    ...DaveAI avatars strikes a conversation with customers in natural language, understand their preferences and makes personalized recommendations both via speech and text. With the power of speech, data, and intelligence, DaveAI delivers an unmatched customer product discovery experience with virtual sales avatar across different sectors. We deliver real-time personalized product recommendations that suit each customer’s tastes and preferences.
    Starting Price: $30 per month
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  • 13
    WizCommerce

    WizCommerce

    WizCommerce

    ...WizShop provides branded eCommerce portals for B2B businesses, enabling bulk orders, repeat purchases, and flexible payment options. WizAI, our advanced AI engine, identifies upselling opportunities and recommends alternatives for out-of-stock items. The tailored CRM helps manage customer relationships effectively, while detailed reports and analytics deliver actionable insights into sales performance, team efficiency, and customer trends.
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    9 Ratings
    Starting Price: $250
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  • 14
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 15
    Jubilee

    Jubilee

    Innovation Labs

    ...Skip lengthy production wait times and tap into ready-made, high-quality makeup and beauty products primed for your unique brand identity. Simply upload your logo, select a captivating brand name, explore diverse product categories, and customize listings with a single click. Voilà! Your personalized online store is brimming with beauty essentials, ready to captivate customers. Jubilee guarantees quality products at discounted prices and happy customers through faster fulfillment thanks to lower wait times. And if you ever need a hand? Dedicated 24/7 customer support is always a click away. ...
    Starting Price: $29
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  • 16
    Envalo

    Envalo

    Envalo

    ...With Envalo, there’s no need to throw out your clunky or disconnected systems. We’re technology agnostic and use SaaS solutions to leverage your existing systems and help you provide valuable, engaging online experiences for your customers. Our Interactive Parts Solution allows your to give your customers more visibility and control throughout the entire part sales process. Interactive features including schematic parts catalogs, real-time order updates, asset tracking, customer-specific pricing, and more help to increase revenue and customer engagement.
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  • 17
    Firework

    Firework

    Firework

    Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers.
    1 Rating
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  • 18
    mirrAR

    mirrAR

    mirrAR

    ...Omnichannel AR: Leverage our AR technology across multiple channels (and devices)—social media, in-store experience, events, or your brand apps. Our omnichannel solution takes you where your customers are, ensuring your brand and commitment to customer experience remain consistent.
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  • 19
    Space Auto

    Space Auto

    Space Auto

    Take the chaos out of online car sales. Space Auto dealership websites are clutter-free and easy to navigate. They’re designed to connect with customers and convert without the headache of things like incompatible third-party plug-ins and lost data. We build sites that sell more cars Space Auto Websites are designed as an extension of your brand, to tell your unique dealership story, and highlight your profit centers. The best car shopping experience in the business Customer service starts at the very first click. ...
    Starting Price: $1500
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  • 20
    Bitrix24

    Bitrix24

    Bitrix24

    ...Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.
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    15 Ratings
    Starting Price: $ 49 per month
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  • 21
    SizeMine

    SizeMine

    imemine

    ...SizeMine is your secret weapon for effortless online clothing sales. This revolutionary technology uses AI-powered body size measurement to recommend perfect fits for every customer with just a single photo, eliminating size chart confusion and boosting customer satisfaction. Imagine: increased sales, happier customers, and fewer returns. SizeMine is the future of online fashion retail. Integrate SizeMine and watch your business thrive!
    Starting Price: $100
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  • 22
    Verifast

    Verifast

    Verifast AI

    Verifast AI is an AI Agent platform built to help eCommerce and D2C brands increase sales, automate support, and better understand their customers. Our AI chatbots work out of the box - no coding, no flow building and adapt to every customer in real time. Support and sales are handled through a single chatbot that lives on your website, WhatsApp, or any channel you choose. Capture leads, resolve customer queries, and guide users through their purchase journey - all with one tool. ...
    1 Rating
    Starting Price: $99/month
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  • 23
    Event Essentials

    Event Essentials

    Event Essentials

    ...Our Event Tech solution offers users an easy access to real-time event files and vital data, from anywhere at anytime. By using Event Essential, you can have a convenience-driven and easy-to-use system that enables you to collect and consolidate forms in digital format, track customer sales, and reduce overhead costs while increasing your sales and productivity. Event Essentials is based in the United States.
    2 Ratings
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  • 24
    EASA

    EASA

    EASA

    EASA has a unique approach to deploying existing, Excel spreadsheet-based tools as secure, custom web applications. These apps can be deployed within a web portal for use by internal or external staff, including partners, resellers, suppliers or customers as well as subscription based applications (SaaS). Unlike competing solutions, sophisticated spreadsheets with VBA, macros and add-ins can be deployed with EASA. Furthermore, EASA provides full database functionality, approvals and notifications and integration with CRM and ERP systems. ...
    2 Ratings
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  • 25
    Shopeasy

    Shopeasy

    Shopeasy

    ...This platform is your gateway to easily create and manage your online product store. Shopeasy is a powerful artificial intelligence (AI) eCommerce platform that creates a customized store based on your preferences and business requirements, representing your unique brand identity. Shopeasy.ai doesn't just build your store; it understands your customers. With intelligent product recommendations, your shoppers discover items they'll love, enhancing their overall shopping satisfaction.
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  • 26
    Bold Metrics

    Bold Metrics

    Bold Metrics

    ...Bold Metrics technology enables brands to build a scalable library of shopper digital twins, unlocking the power of body data to meet the demands of today's increasingly personalized world by empowering data-led technical design while improving sustainability efforts. Our robust SaaS solutions provide a scalable way for brands to connect customers to clothing in their best fit, style-by-style, for accurate size recommendations based on actual customer body measurements. Bold Metrics offers a range of AI sizing solutions tailored to your needs—whether you are a DTC custom clothier or multi-brand retailer with physical storefronts and a significant online presence. Bold Metrics powers fit at Vuori, Canada Goose, Men’s Wearhouse, Burton, UpWest, along with many more trusted brands.
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  • 27
    Inference

    Inference

    Six Atomic

    ...Help brands reduce remakes due to incorrect size measurements. Increase conversion and AOV. With simple questions like height, weight, standard sizes, and body shape. You can get accurate measurements and serve customers globally. Our algorithm is proven to calculate body measurements with over 97% accuracy for all body types and ethnicities. It’s 3x more reliable than asking customers to measure themselves. Share questionnaire is the most accurate, easy to complete, and cost-effective measurement capture solution on the market.
    Starting Price: $35
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  • 28
    Creditea

    Creditea

    International Personal Finance

    Creditea is a new unique BNPL, boosting e-commerce sales by increasing approval rates and margins for merchants, while providing customers with a seamless checkout experience and flexible repayment options. With quick onboarding and a user-friendly Credit Line feature, customers can enjoy convenient shopping with benefits like 0% interest within 30 days and long-term repayment plans. Creditea integrates seamlessly with major e-commerce platforms and is powered by International Personal Finance plc. ...
    Starting Price: $0
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  • 29
    QPe

    QPe

    QPe

    QPe - Bringing offline Bharat online by helping the merchants/shops to create a store/catalog in just a few seconds and then empower them with contactless e-commerce & marketing automation features through bots, messenger, email/SMS marketing, etc to bring more sales, analyze the data in a better way and take quick decisions. From “scan-order-pay” to customized, brand-led experience features, QPe is aimed at empowering merchants and businesses like restaurants, theaters, salons, grocery stores, etc across small cities of India. We offer them tools and data to analyze and make decisions fast and allow them to serve their customer better. Headquartered in Delhi, QPe was founded in 2021 during the pandemic and implemented all the learnings on how to empower merchants and businesses to go online and expand their sales and profits
    4 Ratings
    Starting Price: $99
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  • 30
    one.com

    one.com

    one.com

    ...If you already own a domain name, we’ll help you transfer it. Build your website with the simple Website Builder or more advanced WordPress. Create a beautiful, responsive site in just a few steps. Grow your customer base. You’ve put in the effort of creating something you are proud of, and now you want the world to see it. To get you started, all our plans include one free domain for a whole year. Start building your dream online with our easy-to-use website builder. Grow your website traffic with Google Ads. Get 1 month free when you sign up. ...
    26 Ratings
    Starting Price: $0.99 per month
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