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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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34 Products for "customization" with 1 filter applied:

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  • 1
    Pipedrive

    Pipedrive

    Pipedrive

    Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. ...
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    9,446 Ratings
    Starting Price: $24/month
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  • 2
    HubSpot Customer Platform
    ...Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community.
    Starting Price: Free
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  • 3
    Popl

    Popl

    Popl

    ...Powered by AI, Popl instantly routes new contacts to your CRM and fetches enriched details like job title, email, phone number, and LinkedIn profile. Its intuitive dashboard lets teams customize capture flows, qualify leads on the spot, trigger automated follow-ups, and measure ROI in real time. Popl integrates seamlessly with Salesforce, HubSpot, and other leading CRM platforms. Used by 90% of Fortune 500 companies, Popl helps teams consistently 3x lead volume and drive measurable ROI from every in-person interaction.
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    6,674 Ratings
    Starting Price: Free
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  • 4
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. ...
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    153 Ratings
    Starting Price: Free
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  • 5
    Integrate

    Integrate

    Integrate

    We connect customers with the brands they deserve. Build meaningful connections for prospects and customers that accelerate revenue with the world’s only omni-channel demand cloud. Take control of every customer journey. With your personalized demand cloud. As a B2B marketer, you’re struggling to manage lead data from an increasing number of channels and sources.
    1 Rating
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  • 6
    Enlyft

    Enlyft

    Enlyft

    Enlyft helps B2B companies generate better leads, close more deals, and acquire more customers - faster. Enlyfts AI-driven customer intelligence platform leverages machine learning to profile and predict the buying behavior of millions of companies worldwide, based on technology use, hundreds of business attributes, and real-time buyer intent signals. Increase sales by quickly discovering, prioritizing and engaging with prospects likely to buy your solution.
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  • 7
    Ortto

    Ortto

    Ortto

    ...Data should make decisions simpler, not more complicated. Empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.
    3 Ratings
    Starting Price: $199 per month
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  • 8
    Propel IQ

    Propel IQ

    Wishpond

    ...Safely store all your contacts and leads in a central platform & get actionable insights into each contact that can win more sales or deals, and help personalize your customers’ experience.
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  • 9
    Anteriad

    Anteriad

    Anteriad

    ...Leverage leading B2B data coverage combined with contact and site level intent and transactional behavior to meet specific B2B demand generation goals. Reach the right audience efficiently with thousands of syndicated audience selects or create a custom audience to activate on any channel.
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  • 10
    Ezassi

    Ezassi

    Ezassi

    ...The Ezassi open innovation management software platform is a cloud solution configured for each client’s open innovation principles, strategy and desired work flow with a customized look.
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  • 11
    Eloqua

    Eloqua

    Oracle

    ...The right marketing automation software can help businesses and marketers streamline engagement, drive efficiency, expose real-time insights to drive ROI. However successful demand generation, email marketing, and lead management engagement hinge on integrated and modern platforms to follow a potential customer across all digital channels to provide timely, personalized, and exceptional customer experiences. Where does your business’s marketing automation software and maturity lie in relation to your peers?
    Starting Price: $2000 per month
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  • 12
    Clearbit

    Clearbit

    HubSpot

    Data to power your entire business. Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction. Rely on fresh, accurate data with our proprietary real-time lookups. Then act on new information immediately, with sales alerting and job change notifications. Get company attributes like employee count, technologies used, and industry classification—and get employee details like role, seniority, and even job change notifications, right at your fingertips. ...
    5 Ratings
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  • 13
    Instruqt

    Instruqt

    Instruqt

    ...With a browser-based private sandbox environment, it’s never been easier or faster to see how your product adds value in real life! The way people learn and buy software has changed. It’s time to transform your demos, training, and tutorials into an interactive and customized experience on real technology, real environments. Ignite the curiosity of your audience with hands-on challenge-driven learning. Ways to use Instruqt (100% browser-based) ⚡Interactive self-paced tutorials ⚡Demos & POCs ⚡Virtual instructor-led training ⚡Virtual workshops ⚡Build custom in-house training content
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  • 14
    Hexus

    Hexus

    Hexus.ai

    Convert traffic with AI-powered demos & guides. Engaging interactive content that clicks at every touchpoint. Attract, convert and retain customers with just a few clicks. Convert and retain customers with Hexus generated hyper-personalized collateral like interactive demos, tours, guides for all your marketing campaigns. Record your screen flow with Hexus. Transform to product demos, interactive guides, blogs using Generative AI. Export, share or embed on your website, ads, email or social media. ...
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  • 15
    Intentsify

    Intentsify

    Intentsify

    B2B revenue teams have no shortage of data. But marketing, sales, and customer success teams require more than just data. What's needed is holistic, validated buyer and account intelligence to fuel your GTM strategies—and the right tools and programs to put those strategies into action. That's where Intentsify's Intelligence Activation Platform comes in. Agnostic to intent data sources, Intentsify's platform digests all of your existing data feeds and layers them upon Intentsify's data...
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  • 16
    hubsell

    hubsell

    hubsell

    hubsell provides you the contacts that you need and enables you to engage them in the way you want. hubsell contacts are on-demand generated with data accuracy above 95% and up to 25 variables per contact researched using GDPR adherent methods. hubsell campaigns enable you to reach your contacts across email, social and cold calling from one dashboard. The level at which you can customize your outreach in hubsell is unmatched in the industry. hubsell campaigns is where email marketing, social selling, and cold calling meet. Automating personalised actions across channels from a single dashboard provides you the clarity and control that is otherwise left to guesswork. Enterprise customers often have a centralized decision making process involving on average 7.2 decision makers, and painfully long sales cycles of up to 2 years for a single deal. ...
    Starting Price: $250 per month
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  • 17
    MeritB2B

    MeritB2B

    MeritB2B

    We are bigger than big data. Our clients rely on us for new customer acquisition, ABM and demand generation, data management and customer data platforms with a singular focus in B2B. When it comes to business marketing solutions, we PowerB2B. Depending on what philosophy drives your B2B marketing plans, you might be limiting yourself without realizing it. Depending on what philosophy drives your B2B marketing plans, you might be limiting yourself without realizing it. ...
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  • 18
    Chili Piper

    Chili Piper

    Chili Piper

    Chili Piper Meetings is a suite of automated scheduling tools that help revenue teams convert more leads into qualified meetings, faster. Our intelligent Concierge product offers a simple way for prospects to book a meeting or start a phone call immediately after submitting a form on your website. Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to...
    Starting Price: $15/month/user
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  • 19
    KREATIO

    KREATIO

    Kreatio Software

    Kreatio's lead generation platforms have delivered over 6 million leads for publishers on behalf of their customers such as IBM, Microsoft, SAP, Facebook, Google, AWS, Oracle etc. Kreatio products have generated new and profitable revenue for over 100 B2B brands across multiple industry sectors. Discover how IDG used Kreatio to build one of the world's largest demand generation businesses. Kreatio products have generated new and profitable revenue for over 100 B2B brands across multiple industry sectors. ...
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  • 20
    PartnerOptimizer

    PartnerOptimizer

    PartnerOptimizer

    With PartnerOptimizer, matching you to the right ideal partners has never been easier. Start mapping out your key profile metrics now. Whether you’re a marketer providing insights to inform strategy or a channel team ready to identify and evaluate best-fit channel partners to recruit and activate, the PartnerOptimizer platform allows you to create hyper-targeted demand generation campaigns. With over 50,000 data points and cutting edge AI/ML capabilities, we are constantly improving and...
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  • 21
    Leadfox

    Leadfox

    Leadfox Technology

    The unique visual automation module is fully integrated with each of our tools (pop-ups, banners, forms, landing pages, email, etc.). All good communication in marketing is centered around sending the right message to the right person at the right time. Create powerful, customized sales funnels according to your leads' actions and profiles. Check out the results of your automation scripts in real-time and analyze your performance. Optimize your performance by creating A/B tests for your emails in just a few seconds. Get access to a large selection of templates designed for emails, ads, and sales. Get access to a comprehensive email campaign management platform complete with send, open, click-through, and abandonment rates, all connected to our integrated CRM.
    Starting Price: $49.95 per month
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  • 22
    Inbox Insight

    Inbox Insight

    Inbox Insight

    Generate in-market leads from your ideal customer profile. Integrated programs to solve your marketing objectives. Leverage intent data insights to map your market and improve your campaign performance. Intelligent reporting will help you identify opportunities early. Surround your prospects with content with multi-channel tactics. Capture touchpoints and understand their journey.
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  • 23
    PipeCandy

    PipeCandy

    PipeCandy

    Build surgically precise lead lists of your ideal eCommerce customers, now from a database of 6.5M companies. Every active eCommerce company & D2C brand that matters. No non-commerce junk. 50+ attributes to understand their eCommerce business model. In the last 5 years, we bet exclusively on eCommerce. Our timely bets means that we have every eCommerce and DTC lead you need to make your demand generation engine roar.
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  • 24
    LinkedIn Sales Navigator
    ...Find the right people and companies with a search experience that delivers the most relevant prospects. Quickly discover the right people at your target accounts with suggestions customized for you. Automatically save the leads and accounts you are selling to and log Sales Navigator activity to CRM in a single click. Get relevant insights on your accounts and leads, including job changes. Organize your leads and accounts with tags, and take notes that can be synced back to CRM. View the expanded list of who’s viewed your profile in the last 90 days. ...
    5 Ratings
    Starting Price: $64.99 per month
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  • 25
    Replyify

    Replyify

    Replyify

    ...Replyify automates your pipeline activities to match the way you sell in real life with emails, phone calls and social selling. Connect ANY email account (Gmail, Office365 & more). We're integrated directly with Salesforce CRM. (Zapier too!!) Emails are automatically customized with the prospect's info and sent right from your inbox, not ours (psst-this increases deliverability). Send more prospecting emails, book more meetings, and close more deals with an All-In-One Platform you and your team will actually use.
    Starting Price: $19 per month
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  • 26
    Cyance

    Cyance

    Cyance

    The process behind Cyance is simple – identify your best fit customers using the most accurate intent signals available, understand the right time to reach them based on their behavior, and then launch effective, targeted campaigns quickly and efficiently. Cyance gives your sales and marketing team the tools they need to beat their revenue goals time and time again. Cyance is the leading provider of global, B2B intent data, delivering the most extensive reach for European geographies, combined with the ability to track and include native language searching to give broader access to European intent buyers. ...
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  • 27
    StructuredWeb

    StructuredWeb

    StructuredWeb

    ...Since 1999, StructuredWeb has combined an innovative platform with proven go-to-market strategies and world-class services to deliver a better way to accelerate channel-driven demand generation, strengthen partner engagement and grow channel revenue. ENERGIZE PARTNER DEMAND GENERATION Empower thousands of channel partners to reach and win more customers with ready-made, multi-touch and automated campaigns. STRENGTHEN PARTNER ENGAGEMENT Keep channel partners connected and engaged by personalizing the partner experience based on tier, role, region, country and more. GROW CHANNEL SALES & REVENUE Gain insights and visibility with powerful reporting capabilities that help you and your channel partners assess performance and optimize campaigns.
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  • 28
    Bluebird

    Bluebird

    Bluebird

    Bluebird is the revolutionary lead management system designed specifically for global companies with sales partner networks and demand generation programs. With Bluebird's proprietary and secure cloud-based technology, enterprise clients experience clarity and efficiency between marketing programs and distributed sales efforts. As a stand alone system or integrated into existing tech stacks, Bluebird ensures every campaign proves ROI, pursuit enablements are optimized, and sales cycle...
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  • 29
    Hushly

    Hushly

    Hushly

    Increase Your Lead Conversions by 51%. Guaranteed! The leading content engagement, lead conversion, and lead enrichment platform, powered by AI, counts some of the world’s best B2B companies as customers. Self Nurturing Landing Pages: Personalized content experiences. Allow visitors to view your content without having to complete your form first. Let Hushly’s AI engine recommend personalized and next best content making the user experience more relevant. Request their business email address only when they find your content valuable and want to save it. ...
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  • 30
    Salesforce Marketing Cloud Account Engagement
    ...The feature-rich interface offers tools for Analytics, ROI Tracking, Campaign Segmentation, Channel Management, Drip Campaigns, Landing Pages, Web Forms, Lead Management, Nurturing, & Scoring, Multivariate Testing, Search & Social Marketing, and Website Visitor Tracking. Build lasting relationships with customers through scaled, personalized outreach, while aligning with sales and service. Build dynamic and personalized emails and landing pages with clicks, not code. Give reps full visibility into prospect engagement and seamlessly pass along leads.
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    8 Ratings
    Starting Price: $1000.00/month/user
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