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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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107 Products for "customer support" with 1 filter applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Ninox

    Ninox

    Ninox Software

    Ninox is your solution for organizing and managing complex data in a structured and efficient way. With its highly flexible user interface, you can analyze, process, and evaluate any type of data. Additionally, the Ninox API enables seamless integration with services like Google for enhanced functionality. Designed to work across all platforms, Ninox is available via native apps for macOS, iOS, and Android, as well as through any web browser. The platform empowers users to build custom...
    543 Ratings
    Starting Price: €11/month/user
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  • 3
    Google Cloud SQL
    Fully managed relational database service for MySQL, PostgreSQL, and SQL Server with rich extension collections, configuration flags, and developer ecosystems. New customers get $300 in free credits to spend on Cloud SQL. You won’t be charged until you upgrade. Reduce maintenance costs with fully managed MySQL, PostgreSQL and SQL Server databases. Ensure business continuity with reliable and secure services backed by 24/7 SRE team. Data encryption at rest and in transit. Private connectivity...
    537 Ratings
    Starting Price: Free ($300 in free credits)
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  • 4
    Quickbase

    Quickbase

    Quickbase

    Deliver workflows and real-time visibility across your operations so your teams can outpace change. Extend and connect data, processes, and workflows to drive deeper insight and automation across complex processes and disparate systems. Adapt your operations faster to respond to opportunities and risks. Tailor workflows to support the unique, ever-changing ways your people work. Create new workflows to respond to emerging challenges and support new ways of working in days, not weeks. Create...
    2,630 Ratings
    Starting Price: $600 per month
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  • 5
    SSuite MonoBase Database

    SSuite MonoBase Database

    SSuite Office Software

    Create relational or flat file databases with unlimited tables, fields, and rows. Includes a custom report builder. Interface with ODBC compatible databases and create custom reports for them. Create your own personal and custom databases. Some Highlights: - Filter tables instantly - Ultra simple graphical-user-interface - One click table and data form creation - Open up to 5 databases simultaneously - Export your data to comma separated files - Create custom reports for all your...
    Starting Price: Free
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  • 6
    StrongDM

    StrongDM

    StrongDM

    ... happened in your stack. Security and Compliance teams can easily answer who did what, where, and when. - Admins have precise control over what each user has access to—without these controls ever getting in the way of productivity - IT, InfoSec, and Administrators have precise controls. Unauthorized access is eliminated because users never see resources they don’t have permission to use. -All past, present, and future infrastructure is supported - Responsive 24/7/365 customer support.
    95 Ratings
    Starting Price: $70/user/month
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  • 7
    Google Cloud BigQuery
    BigQuery is a serverless, multicloud data warehouse that simplifies the process of working with all types of data so you can focus on getting valuable business insights quickly. At the core of Google’s data cloud, BigQuery allows you to simplify data integration, cost effectively and securely scale analytics, share rich data experiences with built-in business intelligence, and train and deploy ML models with a simple SQL interface, helping to make your organization’s operations more...
    1,867 Ratings
    Starting Price: Free ($300 in free credits)
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  • 8
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 9
    TeamDesk

    TeamDesk

    ForeSoft Corporation

    ... type of industry that precisely fit their business workflow and organize gathering, sharing and managing business information. TeamDesk online database software is fully scalable and customizable to accommodate customers’ ever evolving business needs, from small companies to large enterprises, from specific manufactures to vertical business integration. TeamDesk provides: AI-Assisted Development API, Web hooks, Zapier unlimited data storage, records and tables Try it risk-frее
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    92 Ratings
    Starting Price: $49.00/month/5 users included
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  • 10
    DbVisualizer

    DbVisualizer

    DbVisualizer

    DbVisualizer is one of the world's most popular database editors. With almost 7 million downloads and Pro users in 150 countries worldwide, it won't disappoint you. Free and Pro versions are available. Developers, analysts, and DBAs use it to elevate their SQL experience with modern tools to visualize and manage their databases, schemas, objects, and table data, auto-generate, write, and optimize queries, and so much more. It connects to all popular databases, such as MySQL, PostgreSQL,...
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    522 Ratings
    Starting Price: Free
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  • 11
    MAISY Database

    MAISY Database

    Jackson Associates

    MAISY Commercial and Residential Utility Customer Energy Use and Hourly Loads Databases were introduced in 1995, including information on 10,000 utility customers throughout the US. Databases have been vastly updated and extended each year to provide 2020 MAISY Databases that now include current energy use and hourly load profile data on more than 7 million US individual commercial and residential utility customers. Databases include information on building, equipment, operation, occupant...
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  • 12
    SQLWays

    SQLWays

    Ispirer Systems

    SQLWays is an easy-to-use cross-database migration tool. It allows to migrate the entire database schema, including SQL objects, tables and data from source to target databases. Smart conversion, teamwork, technical support, the tool customization according to your project requirements – all of these capabilities are combined in one solution. Customization option. The migration process using SQLWays can be customized to tailor specific business needs. Essentially, it accelerates database...
    Starting Price: $245/month
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  • 13
    Oracle Database
    Oracle database products offer customers cost-optimized and high-performance versions of Oracle Database, the world's leading converged, multi-model database management system, as well as in-memory, NoSQL, and MySQL databases. Oracle Autonomous Database, available on-premises via Oracle Cloud@Customer or in the Oracle Cloud Infrastructure, enables customers to simplify relational database environments and reduce management workloads. Oracle Autonomous Database eliminates the complexity...
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  • 14
    ScriptRunner

    ScriptRunner

    ScriptRunner Software GmbH

    ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. A steadily growing number of well-known companies of all sizes and industries worldwide use ScriptRunner as their leading all-in-one solution for PowerShell. Script...
    2 Ratings
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  • 15
    DataLang

    DataLang

    DataLang

    Connect your data sources, configure some data views (i.e. SQL scripts), configure a GPT Wizard, create a custom GPT, and share it with your users, employees, or clients. Expose a specific set of data (using SQL) to train GPT, and then chat with it in natural language. Data insights just got a whole lot easier, you can follow simple steps and let DataLang do the heavy lifting. Configure your connection string and give it a name. Use SQL to train GPT with your own data rows, select the data...
    Starting Price: $19 per month
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  • 16
    oClient

    oClient

    GETREVE

    ... management by adding contracts, offers, files, tasks, and assets. Feel free to use the customer support system if your clients' have issues.
    Starting Price: $1
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  • 17
    Full Convert

    Full Convert

    Spectral Core

    The easiest way to copy your data to another database. We support all popular databases - ancient, modern, file-based, relational, on-premise, cloud databases. Our software is battle-tested and highly optimized. If you have large databases, use our Ultimate version to copy many tables in parallel. Considering rolling out your own scripts? That's a significant risk of data errors and omissions. Developer time is expensive - use our expertise instead. Our software is battle-tested and highly...
    Starting Price: $299 one-time payment
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  • 18
    Actian X

    Actian X

    Actian

    Actian X transactional database. Enterprise Grade Hybrid Database for Next Generation Operational Analytics. Actian X combines a record breaking analytic engine with rock solid OLTP to enable enterprise applications with both OLTP and analytic features. Low TCO, ultra stable enterprise RDBMS with 24×7 global support and industry leading customer satisfaction rating. Connect Actian X and Ingres applications to the rest of the enterprise with an end-to-end solution for designing, deploying...
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  • 19
    BOPS Software

    BOPS Software

    BIT Brand

    BOPS - the optimal software for sending your letters. Do you want to process documents in your company - and do it as simply, securely and quickly as possible? Then we have the perfect solution for you! Rely on our output management software BOPS. BOPS is a modular system developed by BIT that covers the entire process of output management . The preparation of your data streams and personalization data is controlled centrally and prepared for database-supported processing. Send your documents...
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  • 20
    Help Desk Migration

    Help Desk Migration

    Help Desk Migration

    ... Wizard has a user-friendly interface so the process of ticket field mapping runs with no obstacles. Migration Wizard is very careful about security, that’s why the tool has secure facilities for hosting data centers to prevent physical attacks. Moreover, Help Desk Migration offers their clients to run the trial migration. In addition, Help Desk Migration provides the customers with online support. Help Desk Migration supports many help desk systems.
    2 Ratings
    Starting Price: $1
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  • 21
    QuintaDB

    QuintaDB

    QuintaDB

    QuintaDB is an online web form and database builder. You do not need to spend time learning any programming language or web frameworks. Create and customize forms, charts, maps in a few clicks and put them on your forum, blog or web page. Automate your business management. Full control over work on apps. Email and SMS notifications. Ability to specify conditional actions and conditional formatting. Customer portal. Storing data online in a relational database with a usable and effective...
    1 Rating
    Starting Price: Free
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  • 22
    Olive

    Olive

    Olive

    .... Users can generate admin panels, CRM modules, support tools, inventory management systems, or any custom workflow without manual coding. Olive supports collaboration through organizational workspaces, role-based access controls, and single sign-on, while its progressive-web-app design delivers mobile-friendly experiences and offline access. An extensible API and prompt-engineering guidance allow advanced customization and integration into existing CI/CD pipelines.
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  • 23
    PocketBase

    PocketBase

    PocketBase

    ..., Nhost, etc. and doesn't support running cloud functions. Instead, PocketBase could be used as a Go framework that enables you to build your own custom app-specific business logic and still have a single portable executable at the end.
    Starting Price: Free
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  • 24
    Worksheet Systems
    Worksheet Systems is a low code data management platform that transforms your data into a powerful online database application. We are here to take out the pain! Our team of database experts and software engineers are ready to build a custom database application at no cost! Just tell us what you want to build and we’ll bring your vision to life. We will help you to define your database design, workflows, and any other logic required. Leverage the most advanced database and web technologies...
    Starting Price: $70 per month
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  • 25
    SpeedBase Professional

    SpeedBase Professional

    InfoLine Software

    Feel the freedom of customizing further your database whenever and as much as you wish. Your custom database application will contain exactly what you really need. SpeedBase is a desktop database software that is installed to your computer. To access your data, you do not have to login to a remote server that is shared among thousands of users. You do not even need an internet connection. All your data stays just with you and nobody else. SpeedBase runs incredibly fast as it is never affected...
    Starting Price: $12 per user per month
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  • 26
    Tadabase

    Tadabase

    Tadabase

    Create custom database web apps in minutes. The no-code development software loved by teams big and small. Automate your daily business processes. Be your office hero and free your team from cookie-cutter software. Has your business outgrown its current software? Invest your data in a platform designed for unlimited users, records, and scale. If no two businesses are alike, why should every business application look the same? Enjoy infinite customization of your app including custom domains...
    Starting Price: $62 per month
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  • 27
    DBHawk

    DBHawk

    Datasparc

    Using DBHawk, our customers were able to comply with GDPR, HIPAA, SOX, GLBA, and other regulations and were able to implement SOD. Self-Service BI & Ad-Hoc Reporting Tool with feature to define Data Access Policy, Connect to multiple Data sources, Build Powerful SQL Charts and data Dashboards. DBHawk SQL editor is an advanced editor that allows users to build, edit, and run database queries with a web-based interface. DBHawk Query Builder is supported with all major databases such as Oracle...
    Starting Price: $99.00/month/user
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  • 28
    Kohezion

    Kohezion

    TGMT-Systems

    Kohezion is a low code online database builder that empowers users to create their own software solutions in a fraction of the time. Kohezion supports your organization's high-security requirements by prioritizing accountability, encryption, and compliance for storing confidential data. Build database applications that can be customized to meet your exact needs right now, and as you experience growth and change. Collaborate, innovate, and build a system where your data works for you.
    Starting Price: $25/month
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  • 29
    Instaclustr

    Instaclustr

    Instaclustr

    .../7 customer support.
    Starting Price: $20 per node per month
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  • 30
    Fauna

    Fauna

    Fauna

    Fauna is a data API for modern applications that facilitates rich clients with serverless backends by providing a web-native interface with support for GraphQL and custom business logic, frictionless integration with the serverless ecosystem, a no compromise multi-cloud architecture you can trust and grow with and total freedom from database operations. Instantly create multiple databases in one account leveraging multi-tenancy for development or customer-facing use case. Create a distributed...
    Starting Price: Free
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