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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    isoTracker Quality Management

    isoTracker Quality Management

    isoTracker Solutions Ltd

    isoTracker Quality Management is a popular cloud-based quality management software (QMS) that is used by small to medium sized businesses on a worldwide basis. It helps to manage ISO 9001, ISO 13485, ISO 22000, ISO/IEC 17025, ISO 14001, ISO 45001, ISO/TS 16949, ISO 14971 systems...plus many other systems. It also conforms to the requirements of 21 CFR Part 11. It is a flexible and modular product with modules in document control, audit management, non-conformance management, customer...
    16 Ratings
    Starting Price: $14.62 USD/month/user
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  • 2
    Interfacing Enterprise Process Center (EPC)
    .... Interfacing’s digital business platform – Rapid Application Development (RAD) Tools, with its Low-Code Development methodology will optimize usage of your technical resources and maximize transparency for ongoing improvement. Discover how our Low-Code Rapid Application Development module provides all the tools to create and deploy Custom, Scalable, Secure, and Mobile ready Applications in Days vs. Months!
    63 Ratings
    Starting Price: $10/month/user
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  • 3
    TenForce

    TenForce

    TenForce

    Track, analyze and report on your EHSQ processes from a single platform. Automate workflows, centralize data and simplifiy collaboration across departments. TenForce offers various integrated modules to help streamline processes such as Audits, Incident Management, CAPA, Permit to Work, Management of Change, and Shift Management. It offers mobile capabilities, which allow field workers and inspectors to access the software on mobile devices. Its built-in data analytics and...
    Starting Price: $9000 per year
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  • 4
    FormKiQ

    FormKiQ

    FormKiQ

    FormKiQ is a new way to manage documents in the cloud, using a powerful Open Source API paired with a dynamic ReactJS web client, both of which you can build on and extend. You can add FormKiQ to an existing application or product or install and run it as a full-featured electronic document management system on its own, with as little or as much customization as you need. NOTE: along with Pro and Enterprise versions, there is a free open-core version, FormKiQ Core, that provides...
    3 Ratings
    Starting Price: $1,299 per month
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  • 5
    KRYSTAL Document Management System
    KRYSTAL Document Management System, a completely web browser based Document Management System Software Solution, is provided by Primeleaf Consulting Private Limited, an Indian Company based out of Mumbai, India. It is an award-winning Document Management Software Solution from Primeleaf Consulting, Mumbai, India. It is easy to install, easy to configure and easy to use system that allows you to spend more time on customer facing activities – instead of on tedious administrative and paper...
    Starting Price: $750 one-time payment
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  • 6
    Hubshare

    Hubshare

    M-Files

    Hubshare is a collaborative work and document sharing platform for companies. Connect all your information in one dashboard, and create branded, customized hubs for your clients. All relevant interactions are available in one view, with the ability to manage a limitless number of hubs within one installation. Hubshare has several modules for different types of needs, all connected through a customizable dashboard that helps you keep your interactions in order. Build a branded digital workspace...
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  • 7
    DocOrigin

    DocOrigin

    Eclipse Corporation

    DocOrigin is the solution for generating professional, dynamic, high-fidelity business documents. Whether you need to produce large volumes of invoices or statements, or a single customer letter, DocOrigin can handle your requirements quickly, easily, and affordably. You can leverage the data stored in legacy, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other line-of-business applications to provide customers, suppliers, and employees with documents...
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  • 8
    Heretto

    Heretto

    Heretto

    Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface...
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  • 9
    Total Lean Management (TLM) Software

    Total Lean Management (TLM) Software

    Lean & Mean Business Systems

    .... Core modules include: • Audits • Contact Manager (CRM) • CAPA • Customer Feedback • Document Management • Electronic Forms • Employees • Employee Feedback • Equipment Calibration • Evaluations • FMEA • Inspections • Inventory/parts • Library • Meetings/Reviews • Metrics • Projects • Purchase Orders • Quality Record Mgt • Rejected Materials • Risk & Opportunities • Sales Orders • Strategic Planning • Surveys • Tasks/Events • Training • Work Orders
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    19 Ratings
    Starting Price: $45/user/month
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  • 10
    Artintech ERP

    Artintech ERP

    Artintech

    Artintech ERP is a comprehensive enterprise resource planning solution designed to optimize and streamline your business operations across various departments. Tailored for small to medium-sized enterprises (SMEs), Artintech ERP offers robust functionality with a user-friendly interface, allowing businesses to seamlessly manage their resources, inventory, human capital, finances, and customer relations all in one integrated platform. Artintech ERP includes a wide range of modules designed...
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    11 Ratings
    Starting Price: $24.95/Module/Month
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  • 11
    Seismic

    Seismic

    Seismic

    The Seismic Enablement Cloud is a comprehensive platform designed to enhance sales, marketing, and customer success teams' ability to engage and convert customers. It offers a range of features including content management, sales training, and coaching tools to ensure that teams have the right resources at the right time. With powerful analytics, Seismic enables users to track engagement and optimize performance by delivering insights into content effectiveness and team activities. The platform...
    2 Ratings
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  • 12
    FlinkISO

    FlinkISO

    Techmentis Global Services

    FlinkISO Quality Management System is one of the best quality management softwares available for small and medium business. Integrated with ONLYOFFICE editors, FlinkISO QMS allows you to build Custom HTML forms as per your QMS document's requirement. You can build your own QMS without any expert help or coding. To start with, modules like Audit Management, Customer Complaints, Document Management, Change Control etc are already in-built in the application. You can add your custom business...
    Starting Price: $80.00/month
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  • 13
    DocBridge Gear
    Integration of applications for virtually every conceivable input and output channels via open interfaces ("API First"). High performance even with large document volumes through consistent optimization of communication processes. Extensibility through the use of NodeJS (NPM packages), documented, web-based APIs and customer-specific process modules. Customer-specific modeling of document control processes according to freely definable parameters. Your business, your rules. Our professional...
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  • 14
    Nagix

    Nagix

    Consist

    Many countries today require organizations and businesses to provide their customers with UA-compliant accessible documents. NAGIX is Consist's advanced accessible document system solutions that automatically and efficiently transform large volumes of documents into fully accessible PDFs, in compliance with the strictest regulations which apply to the rights of people with visual disabilities. Such documents can be customer forms, financial reports of publicly-traded companies, government...
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  • 15
    ComplianceQuest

    ComplianceQuest

    ComplianceQuest

    Fastest growing Enterprise Quality, Health and Safety Management System (QHSE) natively built and run on the Salesforce platform. Unified QHSE solutions, which combine EQMS and EHS, help our customers of all sizes deliver quality products and services in the safest, most sustainable way by mitigating risk, problems, and inefficiencies while protecting customers, employees, suppliers and brand. Every organization – irrespective of its industry, geography or size – involves an interaction...
    Starting Price: $30 per user per month
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  • 16
    Zapendo

    Zapendo

    Zapendo

    Zapendo provides enterprise-level features for Contract Management and eSignature as a self-service platform that any company can afford. Small, medium and large businesses are all dealing with contracts. Zapendo will make sure you find your contracts with ease, know when they expire, and who the key stakeholders are. Custom workflows can enable you to establish your approval process for each contract, task, deliverable, or company that you create in Zapendo. eSignature features...
    3 Ratings
    Starting Price: $12 per month
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  • 17
    Dot Compliance QMS

    Dot Compliance QMS

    QMS for Life Sciences

    Dot Compliance provides the industry’s first off-the-shelf QMS solution – ready to deploy from day one, with little to no setup required, while also incorporating industry best practices and standards that address the latest global regulatory requirements. Powered by the Salesforce.com platform, our solutions enable life science organizations to quickly digitize their quality and compliance processes including Document Management, Training Management, Change Control, CAPA, Customer...
    Starting Price: $10,000 / Annually
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  • 18
    Ideals Virtual Data Room

    Ideals Virtual Data Room

    Ideals Virtual Data Room

    Since 2008, Ideals has transformed the virtual data room market by introducing transparent pricing, an intuitive platform, and exceptional customer care. These factors have made the company the fastest-growing VDR provider, trusted by 1 million users globally, including investment bankers, advisors, real estate professionals, and public institutions. Ideals’ top priority is to offer an effortless experience. As a result, the company has been independently rated on G2 as the best product...
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    7 Ratings
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  • 19
    Overdrive

    Overdrive

    Refractiv

    Turn Google Drive and Google Workspace content into web pages automatically. Set up a site in minutes. From simple sites to advanced solutions for business and education. And everything in between. Overdrive integrates perfectly with Drive. Just tell it which content to use and it creates the site structure, navigation and pages at the touch of a button.
    Starting Price: $5/month/user
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  • 20
    QIT Enterprise Quality Management
    Growing businesses need to respond immediately to changing market conditions. Customers and suppliers expect quick answers to important questions and companies that fall behind lose sales. That’s why a management software suite is no longer optional for any company committed to making a mark in its industry. A Quality/Assurance Management System (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. Designed by some...
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  • 21
    MediaLab Document Control
    MediaLab’s Document Control is a powerful way to manage your laboratory’s policies, procedures, and documentation. Our twenty years of expertise in clinical laboratories have created a document control solution that guides you to full compliance with all laboratory standards, regulations, and best practices. Document Control provides an automated, centralized platform for all of your document approvals, workflows, edits, sign-offs, audits, and more—with flexibility and customization features...
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  • 22
    ETQ Reliance
    ETQ is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands, like Kimberly-Clark, Novartis, Herman Miller and Chobani. More than 500 global companies, spanning industries including automotive, biotech, food and beverage, manufacturing and medical devices, use ETQ to secure positive brand reputations, deliver higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility...
    1 Rating
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  • 23
    Esker

    Esker

    Esker

    Built with industry-leading AI and RPA technology, Esker's intuitive cloud platform allows businesses to power their digital transformation across procure-to-pay (P2P) and order-to-cash (O2C) processes and unite customers and suppliers like never before. Companies use Esker's solutions to drive greater efficiency, accuracy, visibility and cost savings throughout P2P & O2C processes. Benefits to your bottom line include: Improved customer experience & supplier relationships. More productive...
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  • 24
    Sierra QMS

    Sierra QMS

    Sierra Labs

    Workflows designed to help you create everything needed for 510(k) submission and create quality records needed for 21 CFR Part 820 once you're ready to start selling your device. Built in tools to draft policies, procedures, and work instructions. Ability to track non-conformance, deviations, and CAPAs with customized quality management reports. As you scale and improve your workflows, policies and procedures, keep your team trained automatically. Automate validation testing on devices, apps...
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  • 25
    Seald

    Seald

    Seald

    Every industry has its own data security challenges: strengthening customer trust, achieving compliance, minimizing the consequences of a data breach, ... Seald addresses these challenges by offering to simply integrate end-to-end encryption into your applications. The privacy of your customers' data will be assured by design with Seald's certified technology, protecting them even in the event of a data breach. By using server-side encryption (including KMS, HSM or BYOK), the data is first...
    Starting Price: €499 per month
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  • 26
    DocBridge Delta
    Analyze and compare complex documents - automated, completely reliable and independent of the format and structure of the files to be checked. Avoid mistakes in document creation and delivery - because they cost time, money and reputation. DocBridge Delta® offers a separately available module for the analysis of print files of different formats (AFP, PDF, PCL etc.) and thus guarantees a smooth production. Personalized customer communication is the key word today. With DocBridge Delta...
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  • 27
    CEErtia

    CEErtia

    CEErtia

    Artificial intelligence impacts your business’s most significant metrics by facilitating better business decision-making, increasing revenue generation, and improving the customer experience. OrNsoft’s artificial intelligence software has a demonstrated track record of helping our clients to achieve optimal levels of performance. CEErtia is cutting-edge software powered by artificial intelligence and cognitive technologies for intelligent process automation. Manual labor is expensive, CEErtia...
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  • 28
    SCHEMA ST4

    SCHEMA ST4

    SCHEMA Group

    The SCHEMA Group was established in Nuremberg in 1995 and is a medium-sized software manufacturer with more than 130 employees. The SCHEMA Group produces component content management and content delivery solutions for authoring departments creating product-related content. The SCHEMA ST4 component content management system is one of the most frequently used systems for the modularised creation of documentation, package inserts and marketing documentation. The system covers all areas of...
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  • 29
    QR Mark

    QR Mark

    Trycon Technologies Private Limited

    ... authenticate documents without restrictions. 2. Custom branding allows you to use your own domain and logo for a personalized experience. 3. Bulk verification enables processing multiple documents at once for efficiency. 4. Multi-user access provides role-based permissions for secure team collaboration. 5. Seamless integration supports Microsoft 365, Google Apps, and APIs for easy verification. 6. Single Sign-On (SSO) simplifies secure access with your company’s authentication system.
    Starting Price: $9/month
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  • 30
    MasterControl

    MasterControl

    MasterControl

    Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing...
    2 Ratings
    Starting Price: $25,000 / 1st year
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