...It provides a rules-based negotiation engine that dynamically offers payment plans, settlements, and hardship options according to configurable policies, along with omnichannel engagement across voice, SMS, email, and chat, where AI agents maintain full conversation context and adapt based on borrower responses. It supports compliance management with built-in enforcement of regulations like FDCPA and TCPA, automatic cadence limits, and consent controls, and includes real-time observability and QA tools that analyze interactions for sentiment, compliance scorecards, and call quality metrics.