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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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49 Products for "customer" with 2 filters applied:

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  • 1
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 2
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 3
    Conversity

    Conversity

    Aumenta Global Services

    Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger. With Conversity, you can build custom, interactive...
    Starting Price: $99.00/month/user
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  • 4
    Hatcher

    Hatcher

    Hatcher

    Hatcher is an AI startup enabling eCommerce stores to drive their sales by bettering customer engagement and experience. Build a chat and voice bot for your online store and let customers browse the products in a convenient way and buy them straight from personal assistant 24×7. Give your customers the power to browse, and even buy your products directly through the personal assistant of their choice. When a customer makes a purchase, they can ask you questions to their personal assistant...
    Starting Price: $25 per month
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  • 5
    Fathom

    Fathom

    Fathom

    Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings ✨ Never take notes again 🔥 Fathom is an AI-powered meeting assistant designed to automatically transcribe, summarize, and highlight key moments from your Zoom, Google Meet, and Microsoft Teams meetings. It eliminates the need for manual note-taking, providing instant summaries and action items, enabling users to focus on the conversation. Fathom integrates seamlessly with CRMs...
    6,952 Ratings
    Starting Price: Free
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  • 6
    Mendable.ai

    Mendable.ai

    Mendable.ai

    Mendable is an AI-powered platform that enables businesses to create custom chat applications by integrating their technical resources, such as documentation and knowledge bases. This facilitates the development of AI assistants capable of addressing customer and employee inquiries, thereby reducing support workloads and enhancing user engagement. The platform supports seamless integration with various data sources, including GitHub, Notion, Confluence, and more, allowing for efficient data...
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  • 7
    Octave

    Octave

    Octave

    Octave gives you a real‑time edge, automatically updating your outbound playbook based on live customer signals, ICP shifts, and your unique market positioning, it connects to your GTM stack, learns from every customer and market signal, and continuously optimizes your outbound motion, grounding every interaction in your strategy, your positioning, personas, use cases, and insights, so you scale faster with messaging that wins, Octave is the first AI platform to go beyond personalization...
    Starting Price: $119 per month
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  • 8
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service...
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    153 Ratings
    Starting Price: Free
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  • 9
    Drift

    Drift

    Drift

    In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more...
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    33 Ratings
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  • 10
    Opps

    Opps

    Opps.ai

    Opps and its AI agent "Valet" automates the research and setup of B2B outreach campaigns on email using generative chat requests. Valet finds data on your Ideal Customer or Investor from 174M records, creates copy and sets up outreach campaigns that start conversations rather than pitch.
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  • 11
    Conversica

    Conversica

    Conversica

    Conversational AI solutions from Conversica help enterprise revenue teams attract, acquire and grow customers across the customer lifecycle over Email, SMS, or Website Chat. Today’s prospects and customers expect a response to an inquiry within minutes, not hours. Conversica AI Assistants engage as soon as an inquiry is made and can respond in seconds. Prompt, personalized, and persistent engagement from an AI Assistant helps teams discover more revenue opportunities while increasing workforce...
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  • 12
    AIssist.io

    AIssist.io

    Aissist.io

    Aissist.io is an Agentic AI platform that completes real work inside your existing tools. Digital Agents handle tagging, responding, following up, escalating, summarizing, updating records and connecting to external systems so your team can focus on growth instead of repetitive tasks. Companies using Aissist achieve an average automation rate of 83%, deliver 2x performance at 50% cost compared with other automation tools and maintain a 4.8+ CSAT. Aissist learns from your...
    Starting Price: $0.12 per interaction
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  • 13
    Penny AI

    Penny AI

    Penny AI

    Penny exponentially increases revenue via the duplicatable field experience consultants & leaders demand while providing you with the data and insights at the pace of innovation you need. Penny is designed to help sales consultants interact with customers and automate sales workflows using artificial intelligence (AI) and machine learning technology. It enables marketing and sales teams to calculate churn rates, monitor market trends, and identify opportunities to optimize customer engagement...
    Starting Price: $6.99 per month
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  • 14
    Jason AI

    Jason AI

    Jason AI

    Jason AI is your personal assistant powered by ChatGPT to set up outreach sequences, handle prospect responses, and book meetings for you. Like magic! Reach out to potential customers knowing they are interested in what you have to offer! Apply filters to target the prospects most likely to buy your product or services. Jason AI creates sequences with the initial email, follow-ups, and social touches while suggesting other channels to reach out to prospects on your behalf. Oh, Jason knows...
    Starting Price: Free
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  • 15
    TalkToAgent

    TalkToAgent

    TalkToAgent

    ... to specific industry needs, effortlessly converting them into valuable leads. Businesses can fully personalize the widget to reflect their brand, creating a cohesive and engaging customer experience. Additionally, the platform provides insightful analytics, including chat data insights like landing page performance and visitor demographics, to refine engagement strategies and drive growth.
    Starting Price: $49 per month
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  • 16
    1stContact.ai

    1stContact.ai

    1stContact.ai

    1stContact.ai™ is the an Ai -First CRM platform, designed to help entrepreneurs and small businesses connect with customers smarter, faster, and more effectively. Unlike traditional CRMs that bolt on AI as an afterthought, we built our entire platform with artificial intelligence at its core. **All-in-One Solution:** Our unified platform eliminates the need to juggle multiple tools. Capture leads through landing pages, forms, and calendars. Nurture relationships with automated email, SMS...
    2 Ratings
    Starting Price: $67/month
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  • 17
    Rox

    Rox

    Rox

    Rox is an AI-powered revenue-operations platform designed to transform how enterprise sales teams engage with customers. The platform unifies fragmented data, such as CRM entries, call recordings, and transactional systems, into a central system of record, and layers on an “agent swarm” of always-on AI assistants that monitor accounts, surface risks and opportunities in real time, draft personalized outreach, and automate administrative tasks. Built to be warehouse-native, Rox connects directly...
    Starting Price: $50 per month
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  • 18
    Kixie PowerCall & SMS
    Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared...
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    13 Ratings
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  • 19
    ZoomInfo

    ZoomInfo

    ZoomInfo

    ZoomInfo helps companies achieve their most important objective: profitable growth. Our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects by giving you: - Verified Emails & Direct Dials - Intent Data & Business Scoops - Technographic Information - Company Organization Charts Integrate with the apps that matters to you. Start your free trial today.
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    7 Ratings
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  • 20
    Warmly

    Warmly

    Warmly

    Cut costs and deliver more conversations to your active sellers. Al fueled orchestration of buyer intent delivered automatically. Start seeing ROI in minutes. Buy once through Warmly and gain access to the best-in-class enrichment and intent data to power your automation. Combine intent with action to capture buyer interest in the moment, before your competitors do. Reveal, enrich, and qualify accounts researching you on your site and personalize engagement with them in real-time across...
    Starting Price: $850 per month
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  • 21
    xiQ

    xiQ

    xiQ

    xiQ’s personality-driven sales and marketing platform combines neuroscience, psychology, and AI to understand the buyer’s mindset. xiQ individualizes sales and marketing for every buyer at every stage of the buying process. xiQ’s proprietary platform discovers and recommends key company and personality insights so you can connect with your audience authentically. xiQ amasses and generates all the customer and prospect data your salespeople need in one place. xiQ uncovers the personality of your...
    Starting Price: Free
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  • 22
    Pega Sales Automation
    Keep up with changes to your forecast, account engagement levels, and understand the overall health of your business. Predict and act on moments of opportunity across any channel for greater close rates and seamless customer experiences. Eliminate sales complexity with dynamic opportunity management and end-to-end automation. Eliminate blind spots across the sales journey while driving engagement. Pega’s opportunity insights, next best actions, guided selling, and real AI empower sellers...
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  • 23
    GPTfy

    GPTfy

    GPTfy

    ... anonymizes and securely sends relevant Salesforce data to ChatGPT and other AI services for processing. It brings back the results right inside Salesforce. This lets your sales, customer success, marketing, and other Salesforce users benefit from AI-based automation.
    Starting Price: $9.99 per month
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  • 24
    Sowl

    Sowl

    Sowl Labs Private Limited

    Sowl is an AI-driven online sales assistant platform designed to boost sales efficiency. This software automates updates to customer relationship management (CRM), offers personalized reminders for follow-ups, consolidates task management, and ensures sales professionals are ready for meetings, able to document key meeting details, and manage sales administrative tasks efficiently. Its primary features encompass an AI-powered meeting assistant, automation of CRM activities, creation of follow...
    Starting Price: $0
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  • 25
    Gista

    Gista

    Gista

    Gista is an AI conversion agent designed to enhance website engagement by transforming visitors into leads around the clock. By integrating knowledge about your products and services, Gista offers value propositions, builds email lists, and more. Setting up is straightforward: upload your business information in formats like PDF or CSV, and Gista will assimilate the data effortlessly. You can configure the AI agent with specific instructions, adjusting its tone to be friendly or corporate,...
    Starting Price: $19 per month
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  • 26
    CloseBot

    CloseBot

    CloseBot.ai

    ... to convert leads into paying customers without hiring human agents.
    Starting Price: $49/month
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  • 27
    Responsive

    Responsive

    Responsive

    Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. Our commitment to product innovation and customer success empowers companies to accelerate growth, mitigate risk and improve the employee experience by leveraging intelligent technologies to quickly and accurately manage RFPs, RFIs, security questionnaires (VSQs), due diligence questionnaires (DDQs), risk assessments and all other...
    2 Ratings
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  • 28
    Vidyard

    Vidyard

    Vidyard

    Vidyard is an AI-Powered Video Selling Platform empowering sellers to win more deals by breaking through the noise, engaging more customers, and closing deals faster with AI-powered personalized video messages that can be created and delivered at scale. Beyond AI-Video, Vidyard is the leading business video hosting platform where organizations can upload, manage, and track engagement with CTAs and on brand personalization. Why is video so powerful for sales? Video breaks through...
    Starting Price: Free
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  • 29
    InsightSquared

    InsightSquared

    InsightSquared

    ..., the steps they missed, and how prospects responded, so you can drive more consistent, predictable results. Understanding what your top reps do differently has never been easier. Record, transcribe and analyze every customer call across the entire sales journey. Capture transcripts, keywords, trends, and talk time. Then combine conversation data with full-lifecycle activity capture and robust machine learning, to enrich every element of your business – forecasts, reporting, product roadmaps, and more.
    3 Ratings
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  • 30
    Dooly

    Dooly

    Dooly

    Dooly is the fastest way to update Salesforce, take sales notes, and easily manage all your deals so nothing slips through the cracks. Spend more time with your customers and less time organizing and logging your notes. Take notes and Dooly syncs everything to Salesforce for you. Save hours of Salesforce hassle with 1-click edits you can make from one easy dashboard. Always know what to say on your calls. Close more deals with talking points, content, and battlecards that pop live in your notes...
    Starting Price: $25 per user
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