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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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63 Products for "customer support" with 1 filter applied:

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  • 1
    Extole

    Extole

    Extole

    Fight skyrocketing paid media costs by turning your customers into a primary vehicle for acquisition, awareness, and activation with Extole. Our enterprise referral platform and team of experts create customized advocacy and referral programs, enabling brands to drive engagement with existing customers, acquire new customers, and generate an essential and unique first-party data source. The platform's advanced capabilities ensure companies get the most out of their referral programs...
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    67 Ratings
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  • 2
    Phonexa

    Phonexa

    Phonexa

    ...-per-call campaigns—each enhanced by automation, real-time analytics, and data-driven optimization. With a global presence and headquarters in Glendale, California, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. The platform delivers end-to-end visibility, compliance, and control across every customer touchpoint, helping marketers scale smarter and maximize ROI.
    222 Ratings
    Starting Price: $250/month
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  • 3
    Referral Factory

    Referral Factory

    Referral Factory

    ...+ reward types: vouchers, PayPal payouts, gift cards, and more. Fully GDPR, SOC 2, and ISO 27001 compliant with self-hosting available. Get real-time analytics, 24/7 support, and pricing from $95/month. Referral Factory is ranked #1 Referral Software by Influencer Marketing Hub and Growth Marketing Pro. Trusted by thousands of marketers and founders to drive growth through word-of-mouth, affiliate marketing, and customer advocacy.
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    348 Ratings
    Starting Price: $95 per month
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  • 4
    Zoho Thrive
    Zoho Thrive is the ultimate platform for managing and growing loyalty and affiliate programs. By offering an integrated approach, businesses can easily set up customer reward systems while also incentivizing affiliates to promote their brand. With real-time performance tracking, Zoho Thrive helps businesses identify high-performing strategies and optimize their marketing efforts. Whether you’re focused on retaining loyal customers or expanding your customer base through affiliates, Zoho Thrive...
    Starting Price: $29/month
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  • 5
    SocialBugCRM

    SocialBugCRM

    SocialBug

    SocialBugCRM helps companies stay connected to customers and streamline business processes. We are able and most importantly willing to customize our CRM to fit your unique requirements. We have built the core of our CRM to integrate seamlessly with your website, thus adding additional modules is relatively streamlined. If you require a module that we do not have, please ask us and we may be willing to build it for you. SocialBugCRM will create an interactive widget on your website and works...
    1 Rating
    Starting Price: $25.00/month
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  • 6
    impact.com/advocate
    ...-of-app, then empower them to help grow your customer base through referrals. Our rewards engine lets you set unique conditions for earning, create reward tiers, and offer a variety of different rewards to create the perfect custom program. Plus, native integrations, enterprise-grade security, fraud detection, and multilingual support provide the power and scalability to expand with you.
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  • 7
    Freedom

    Freedom

    ByDesign Technologies

    Party plan companies have unique requirements for a software solution. From host programs and eCommerce shopping to social selling tools for in-person and virtual events, Freedom software includes a full suite of modules designed to accelerate your success. Increase sales with a smart and efficient checkout that moves consumers through the process in an easy-to-understand flow and naturally increases sales by reducing cart abandonment. Boost sales by lowering the risk to buy and...
    3 Ratings
    Starting Price: $2500/month
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  • 8
    Scaleo

    Scaleo

    Scaleo

    .... Unparalleled Customer Support Each client is assigned a dedicated Customer Success Manager. With an average response time of 2 minutes and a 95% satisfaction rate, your success is our priority. Relentless innovation We regularly collaborate with our customers to push boundaries, solve challenges and develop future-proof, innovative solutions.
    2 Ratings
    Starting Price: $1400.00/month
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  • 9
    Ambassador Referral Marketing
    The world's #1 Referral Marketing Software, Ambassador is changing the marketing landscape by empowering marketers to attract customers, referrals, and revenue by leveraging the power of word-of-mouth. Trusted by SMBs and Fortune 500 companies, Ambassador makes the referral marketing simpler. It automates the process of enrolling, tracking, rewarding and managing customers, affiliates, influencers, and partners.
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  • 10
    PromoteKit

    PromoteKit

    PromoteKit

    PromoteKit provides everything you need to set up an affiliate marketing program with Stripe. Set up an affiliate portal and start tracking affiliate referrals in less than 10 minutes. Built from the ground up for Stripe, our 2-way Stripe sync tracks referred customers across their entire customer journey.
    1 Rating
    Starting Price: $25/month
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  • 11
    Club

    Club

    Club (formerly Brandbassador)

    Club is an ambassador marketing platform designed to help brands harness word-of-mouth marketing by building a vibrant community of loyal customers. Our solution enables brands to engage their audience, turning satisfied customers into brand advocates. Using gamified Missions, Club fosters authentic user-generated content, boosts social engagement, and drives revenue. It supports brands across fashion, beauty, tech, and lifestyle who value community-driven marketing. Club’s Missions align...
    Starting Price: Request a Demo
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  • 12
    Talon.One

    Talon.One

    Talon.One

    Talon.One is an API-first promotion platform that enables businesses to manage coupons, referrals, discounts, loyalty programs, bundling, wallets and gift cards all in one place. Leveraging the fully equipped and easily customizable rule-based engine, brands can connect with their customers through endless touchpoints to deliver contextual promotion campaigns, create automated workflows and fine-tune everything anytime anywhere, without relying on in-house development or maintenance.
    1 Rating
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  • 13
    ReferralCandy

    ReferralCandy

    ReferralCandy.com

    Grow your sales through word-of-mouth marketing! Reward your customers for referrals and watch the sales and shares roll in. ReferralCandy connects instantly with popular ecommerce platforms (Shopify, WooCommerce, BigCommerce, Magento) or choose custom API and advanced integrations. ReferralCandy also integrates with other marketing tools such as AdRoll, Mailchimp, Google Analytics, ReCharge, Fomo or Chargebee and many others.
    Starting Price: $49/month + commission on referral sales
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  • 14
    Kartra

    Kartra

    Genesis Digital

    Create, market and launch online without hiring a team of copywriters, web developers, designers or system integrators! Sell products or services online through our secure and gorgeous checkout forms for both credit card and PayPal payments. Amazing drag-and-drop page builder with hundreds of professionally designed templates. Ultimate flexibility and 100% mobile optimized. Build your leads, prospects and customers database. Organize them in theme groups via lists and custom tags. Engineer...
    1 Rating
    Starting Price: $99 per month
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  • 15
    Integral

    Integral

    PartyPlan Solutions

    Capture individual and event sales with Integral, a complete, cloud-based direct selling and ecommerce solution. Recruit, develop, and retain field sales force across any industry on a single, unified platform. Integral is equipped with all of the tools you need to maintain and expand a successful direct sales business. Leverage our all-in-one solution for all of your staff, sales force, and customer needs, accessible from any device. Get all the tools you need to stay on top of your business...
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  • 16
    Dub

    Dub

    Dub

    Dub is the modern link attribution platform for entrepreneurs, creators, and growth teams. With Dub, you can create branded short links using your own custom domain and improve click-through rates by 30%. Dub offers free QR codes for every short link you create, with customization options to add your own logo. Advanced link features include custom link previews, device targeting, geo targeting, link cloaking, password protection, and more. Invite your teammates to collaborate on your links...
    Starting Price: $25 per month
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  • 17
    Impartner PRM

    Impartner PRM

    Impartner

    Impartner unlocks the potential of your partner ecosystem by helping you manage, optimize, and accelerate every step of the partner journey. Everything you need to transform your partners into your most strategic assets. Impartner's Partner Relationship Management (PRM) platform brings insight and manageability to your partner channel. Impartner customers see proven ROI because we help you centralize your channel data along with managing and optimizing every step of the partner journey...
    Starting Price: $2000.00/month
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  • 18
    Skro

    Skro

    Skro

    Skro is a cloud-hosted and easy-to-use affiliate campaign tracking and analytics platform. The tracker is designed for affiliate marketers and media buyers to track the progress and profitability of their online campaigns. In other words, the Skro platform enables our customers to make their online campaigns more efficient and profitable by analyzing the ad-related data and then, optimizing the campaign by addressing them in the most effective way. With Skro, the affiliates, agencies...
    Starting Price: €0 / month
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  • 19
    AiTrillion

    AiTrillion

    AiTrillion

    AiTrillion is the only All-in-one automated marketing platform which has a package of all the required tools at one place to help the eCommerce sellers to amplify their sales with engaging unique features and integrated actionable analytics. AiTrillion’s sole motive is to introduce an eCommerce marketing platform for online sellers making an easy space for them to influence more buyers by controlling their own brand and customer experience for generating more sales. AiTrillion compiles your...
    1 Rating
    Starting Price: $29 per month
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  • 20
    PayKickstart

    PayKickstart

    PayKickstart

    PayKickstart is the most complete checkout, recurring billing, affiliate management and retention solution in the market with global capabilities. It's like an extension of your accounting, product/dev, and marketing teams. Track and manage recurring billing throughout the customer lifecycle. Automate everything from simple subscriptions to complex usage and event-based billing models. Plug revenue leaks and minimize churn with a suite of advanced dunning and revenue recovery tools. Protect...
    Starting Price: $29 per month
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  • 21
    Affilink

    Affilink

    Affilink

    Free affiliate solutions for projects regardless of their scope and size. Your ready-to-use referral program to boost sales and increase brand presence in the competitive market. The free plan contains all the features to launch and run multiple referral programs with custom rewards. Capitalize on your customer base, turning them into brand ambassadors to attract new users without heavy spending. Your ready-to-use referral program boosts sales and increases brand mentions across various...
    Starting Price: Free
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  • 22
    Target Circle

    Target Circle

    Target Circle As

    Target Circle is powerful Partnership Marketing Software for advertisers, agencies, and networks. It allows your team to build, track, manage, analyze, and optimize your affiliate programs. The platform is designed to efficiently run all your partners including affiliates, influencers, mobile apps, customers, and media buyers. With a Marketplace of tens of thousands of pre-integrated partners plus automatic partner billing and payments, your program scales effortlessly from day one.
    Starting Price: $199.00/month
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  • 23
    Genius Referrals

    Genius Referrals

    Genius Referrals

    ... integrate with the platforms you already use, making implementation a breeze. - Automated Excellence: Say goodbye to manual referral tracking and management. Our cutting-edge automation technology handles it all for you. - Advocate Transformation: We don't just track referrals; we transform your satisfied customers into enthusiastic brand advocates. - Dynamic Solutions: Perfect for brands that demand dynamic, flexible referral solutions, Genius Referrals caters to B2B, B2C, SaaS, and Enterprise.
    Starting Price: $89.00/month
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  • 24
    Offerslook

    Offerslook

    Offerslook

    Track the affiliate programs in a smart way. Analyze real-time data using customized reports. Optimize ad campaigns with our smart tools. Master everything by using built-in automizers. Streamline workflows with no unnecessary operations. Improve work efficiency and save your time. A customizable SaaS platform to meet all needs. High profitability for both you and your partners. Gain partners' trust through high security. Automatically grabs a batch of offers from advertisers and syncs all...
    Starting Price: $259/month
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  • 25
    Cleverbridge

    Cleverbridge

    Cleverbridge

    A configurable platform that has everything you need to sell online; around the world. Additionally, our expert growth services make sure you have all the tools to hit revenue targets and ensure customer satisfaction, where ever, whenever. Sell your products and services around the world, focusing on your core business. In the background, we will navigate international taxation and compliance, ensure localized checkout experiences, manage fraud and everything else, enabling you with a host...
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  • 26
    Daani MLM Software

    Daani MLM Software

    Daani MLM Software

    ... visitors to signup for their package online from anywhere within your country or outside the country, so you never miss the opportunity to grow your business. We are always ready to customize your software according to your need. Depending on customization it can take time and cost both. After going through all processes of the Demo, you think you have a different needs or the Demo is not according to your need.
    1 Rating
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  • 27
    GRIN

    GRIN

    GRIN

    ... prospects and manage creator relationships to scale. GRIN is the only creator management platform that provides a comprehensive reporting dashboard, a custom report builder and gives you the most detailed analytics on your creator programs from the campaign level down to the individual creator level.
    3 Ratings
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  • 28
    Connexity

    Connexity

    Connexity

    ... and then select and publish products to multiple social platforms. Our proprietary Smart Pricing systems allows premium publishers to be rewarded for high quality. Top publishers receive high level of customer support including regular calls and in-person meetings. Robust reporting suite gives publishers clear insight into expected CPC rates as well as feedback on which products and clicks are driving conversion to enable optimization of their consumer experience and traffic acquisition approaches.
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  • 29
    Krato Journey

    Krato Journey

    Think Box HQ

    Krato is a top-notch mobile app development company that specializes in direct sales solutions. Their flagship product is a cutting-edge mobile app designed to boost revenue and improve customer retention. The app is tailor-made to address the specific needs and challenges faced by companies in the direct selling industry. With a strong focus on gamification and training, Krato empowers businesses to engage and retain their distributors effectively. The app also provides advanced lead...
    1 Rating
    Starting Price: $7,500
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  • 30
    Retreaver

    Retreaver

    Retreaver

    Retreaver is a cloud-based call tracking and routing platform built for performance marketers, agencies, and brands. We help you tag, route, and optimize inbound calls in real time connecting each caller to the right agent, department, or buyer using custom logic and data. Track conversions, measure ROI, and personalize experiences with CRM integrations, caller profiles, and real-time tracking. Our flexible tag system gives you full control over routing, analytics, and call flow optimization...
    Starting Price: $1.00/month/user
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