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Text Mining Software
Text mining software is a type of software that uses natural language processing (NLP) and machine learning to analyze text data. It can aid in collecting, analyzing, and organizing unstructured data from websites, emails, documents, and other sources for various applications. Text mining software has the capability to crawl web page content or conduct keyword searches to retrieve relevant information. Depending on the purpose, it can also identify relationships between topics or extract terms from different languages.
Speech to Text Software
Speech-to-text software is software that converts spoken language into written text, allowing users to dictate instead of typing. These platforms typically use speech recognition algorithms and natural language processing (NLP) to transcribe spoken words into accurate text in real time. Speech-to-text software is commonly used in various industries for tasks such as transcription, note-taking, dictation, and accessibility. It can be integrated with other tools like word processors, customer service software, and medical or legal documentation systems. Many of these tools also offer features like punctuation insertion, voice commands, speaker identification, and multi-language support to enhance transcription accuracy and productivity.
Text Editors
Text editors are software applications that allow users to create, edit, and manipulate plain text files. They are essential for writing and editing code, documentation, notes, and other types of text-based content. Text editors typically offer basic features like syntax highlighting, search and replace, and line numbering for developers, as well as more advanced features like version control integration, autocomplete, and code folding. While simple text editors allow basic editing, more advanced versions are widely used for their versatility and customization options, especially in programming and content creation.
Text to Speech Software
Text to speech software is a type of software that enables users to input text which is then converted into a synthetic voiced output. This software can be used in different applications such as in communication, in education, and for accessibility purposes. Text to speech software also provides the option to customize the voice and speed of spoken words according to preferences, making it more effective for individual users. It has become increasingly popular due to its ease of use and effectiveness in both professional and personal settings.
Text Expanders
Text expanders are software tools that allow users to quickly create text by inputting shorthand abbreviations. Text expanding can help save time and effort when typing long phrases or sentences. The abbreviations are also customizable to better suit individual needs. Text expanders may be used for a variety of purposes, from writing emails to coding web pages.
Text Analytics Software
Text analytics software is a type of software used to extract and analyze data from text-based sources. It can be used to uncover meaningful patterns, trends, and insights from large amounts of unstructured data. Text analytics software typically combines natural language processing (NLP) and machine learning techniques to identify desired entities such as people, organizations, locations, topics, or sentiment. This technology can be used in a variety of industries such as healthcare, retail, finance and marketing for purposes like customer feedback analysis or opinion mining.
SMS Survey Software
SMS survey software enables businesses and organizations to create, distribute, and analyze surveys via text message (SMS). This type of software allows for easy collection of feedback from customers, employees, or other stakeholders in a quick and convenient way. SMS surveys are effective due to their high open and response rates, as text messages are more likely to be seen and read compared to emails. The software typically includes features like automated survey distribution, customizable templates, real-time data collection, and reporting tools to analyze responses. It is commonly used for customer satisfaction surveys, event feedback, market research, and employee engagement surveys.
AI Text Generators
AI text generators are software tools that use artificial intelligence and natural language processing to automatically generate written content. They work by analyzing existing texts and understanding the structure of language, then creating new sentences with similar meanings and structure. AI text generators can produce content ranging from simple phrases to complex stories depending on their programming and algorithms. In many cases, they are useful for quickly creating large volumes of written content in a relatively short period of time.
Business Text Messaging Platforms
Business text messaging platforms enable companies to communicate with customers and employees through SMS or other messaging channels in a professional, efficient manner. These platforms offer features such as automated responses, mass messaging, and two-way conversations, making it easy to manage large-scale communication. They often integrate with CRM systems, allowing businesses to track conversations, schedule messages, and personalize interactions based on customer data. With analytics tools, businesses can monitor message performance, engagement, and delivery rates. Overall, these platforms help improve customer engagement, streamline communication workflows, and enhance service delivery.
Rich Text Editors
Rich text editors are software tools that allow users to create, edit, and format text with various styles, fonts, and embedded media, making it suitable for documents, emails, blogs, and content management systems. These editors provide an intuitive interface with tools for text formatting (such as bold, italics, underline), paragraph alignment, font selection, and the insertion of images, links, and videos. Rich text editors are often used in web applications to facilitate content creation without requiring users to know HTML or other coding languages. They may also include features like spell check, auto-formatting, and collaborative editing for team-based content creation.
Text Message Archiving Software
Text message and SMS archiving software is software designed to preserve information sent or received through mobile devices, making it easier to search, sort, restore, download, and share archived data.
AI Video Generators (Text-to-Video)
AI video generators, also known as text-to-video software, are apps or software tools that can create videos using AI using a text script. Text-to-video software utilizes AI to process written text like articles, news, social media posts, text scripts, data, and more in order to generate a video based on that text. AI video generators can create high quality videos without the need of human editing.
SMS Marketing Software
SMS marketing software is a tool used to send text messages directly to customers. It can be used for promotional campaigns, customer service reminders, and more. Customers opt in to receive these messages from the business. The software also helps businesses track customer engagement with its analytics feature and automated responses. Overall, it is a useful way for businesses to connect with their customers in an efficient manner.
OCR Software
OCR (Optical Character Recognition) software is software that converts different types of documents—such as scanned paper documents, PDFs, or images—into editable and searchable text. OCR software analyzes the shapes of characters in the document and translates them into machine-readable data. This technology is particularly useful for digitizing printed documents, allowing businesses and individuals to archive, edit, and search through physical content more efficiently. By using OCR software, organizations can save time, reduce errors, and improve document accessibility while making information easier to manipulate and manage.
Speech Analytics Software
Speech analytics software analyzes audio recordings, typically from customer service calls, to extract valuable insights and improve business operations. By using speech recognition, natural language processing (NLP), and machine learning algorithms, these tools can transcribe spoken words, assess sentiment, identify keywords, and detect patterns in conversations. Speech analytics software is often used to evaluate customer interactions, monitor agent performance, identify customer pain points, and ensure compliance with industry standards. It is widely used in call centers, sales, and customer support departments to improve service quality, enhance customer satisfaction, and optimize training programs.
Transcription Software
Transcription software is software that transcribes audio or video recordings into text. It provides users with a range of tools to make the process easier and more efficient, including playback speed control, timing markers, auto-save functions and playback synchronization. Transcription software also typically offers advanced search features so users can quickly locate particular words or phrases within audio recordings. Lastly, many transcription programs offer the capability to share transcriptions in multiple file formats for use in different applications.
School Communication Software
School communication software and apps enable schools, school districts, and teachers to communicate with parents and students using a dedicated school messaging and collaboration platform. Parent-teacher communication apps and school communication apps offer different ways for school administrators and teachers to communicate important messages and share moments with students and families.
Appointment Reminder Software
Appointment reminder software allows companies to send messages and schedule activities with customers through text messages, email, or phone calls.
Medical Transcription Software
Medical transcription software is software used to convert audio recordings of medical professionals' dictated notes into written text. These tools are widely used in healthcare settings to create patient records, progress notes, discharge summaries, and other medical documentation. The software typically includes features such as speech recognition, medical vocabulary, and integration with electronic health records (EHR) systems, allowing for more accurate and efficient transcription. Medical transcription software can also assist in quality control by offering tools for editing, formatting, and proofing the transcribed documents. By automating parts of the transcription process, these solutions help reduce the time and effort required to generate medical documentation while improving accuracy and compliance with regulations.
Content Moderation Software
Content moderation tools enable organizations to moderate all types of content on their websites, community forums, social media channels, and more. Content moderation services and software offer user-generated content moderation, image moderation, comment moderation, video and audio moderation, profanity moderation, and use both humans and AI to accomplish effective moderation.
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    Clootrack

    Clootrack

    Clootrack

    Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights,...
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    Clarabridge

    Clarabridge

    Clarabridge

    The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change...
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    Delighted

    Delighted

    Delighted

    Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in...
    Starting Price: Free
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    Canvs

    Canvs

    Canvs

    Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep...
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    Caplena

    Caplena

    Caplena

    • Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately...
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    Emotics

    Emotics

    Adoreboard

    Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional...
    Starting Price: $289 per month
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    Feedspace

    Feedspace

    Feedspace

    Feedspace is a testimonial collection software. It collected audio, text, and video testimonials.. Users can grow their business with Feedspace by collecting and sharing reviews, feedback, etc. Businesses can increase engagement and awareness on social media by sharing audio and video testimonials. Businesses can add testimonials and reviews on their website for increased conversions. Feedspace also enables importing reviews from multiple platforms like Google, Product Hunt, etc...
    Starting Price: Free
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    LoopVOC

    LoopVOC

    LoopVOC

    The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out
    Starting Price: $149 per month
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    Idiomatic

    Idiomatic

    Idiomatic

    Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data...
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    Mopinion

    Mopinion

    Mopinion

    All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text...
    Starting Price: $229/month
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    Netigate

    Netigate

    Netigate

    Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text...
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    Benchmark Intelligence

    Benchmark Intelligence

    Benchmark Intelligence

    Benchmark Intelligence is an SMS customer feedback and survey platform for brick & mortar businesses. Our system collects feedback from automated intelligent text based surveys. We also provide two-way SMS communication functionality so that you can reach out to dissatisfied customers and alleviate their experience.
    Starting Price: $50 to 100 per month
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    Feedbox

    Feedbox

    Feedbox

    We have developed and perfected a system that understands and analyzes customer opinions and NPS satisfaction surveys in an intelligent and simple way, allowing for efficient and effective business decision-making. We offer AI based surveys and sentiment analysis of our open text questions. We offer all major methodologies such as NPS, CSAT, etc. We are a 360 , multichannel tool that can be accessed through tablets, Qr`s, mailing or social media.
    Starting Price: $40/month/device
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    SurveyStance

    SurveyStance

    SurveyStance

    SurveyStance makes it easy to capture real-time feedback from customers & employees with fun, engaging tools. Our platform includes Smiley Face Feedback Kiosks, QR code surveys and Email Signature Surveys. You can track satisfaction, spot trends, and respond quickly with automated alerts when negative feedback comes in. Advanced reporting with AI powered reports to help you understand free form text responses and measure key metrics like NPS, CSAT & Employee Engagement. With SurveyStance, you...
    Starting Price: $39
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    ReviewBuzz

    ReviewBuzz

    ReviewBuzz

    It’s easier than ever to get the most reviews on the sites that matter with one-click review requests, and text message communications. Send requests from your desk, or have your team send them from the field. Easily sort and filter by employee, location, review site and channel. Get alerts and quickly respond to negative reviews to create great customer experiences. A quick glance at all your KPIs lets you know exactly how your company and team are performing. Plus, get instant alerts...
    Starting Price: $147 per month
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    ProProfs Survey Maker
    .... Gather information quickly and easily. Enjoy 100+ pre-designed survey templates with our free online survey maker. Always ask the right questions at the right time with the help of 1,000,000+ ready-to-use survey questions. To make your surveys more exciting and engaging, use different question types such as multiple-choice, NPS, checkbox, rating scale, text box, and more. Make your surveys stand out by adding logos, themes, and images.
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    Starting Price: $7.97 per month
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    telbee

    telbee

    telbee

    ... or the right person in your team - adding text, images and links if helpful. We provide many features to customise your voice channels to match your usage cases and brand. So whether it's for growing sales and retention, providing support, gathering feedback, collecting content, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters, we make it easy to build rich human relationships and understanding - all while saving time vs typing.
    Starting Price: $0
  • 18
    Saber Feedback

    Saber Feedback

    Saber Feedback

    A feedback button for your website. Fix urgent bugs, improve your user experience and surface great customer ideas. All with a simple feedback button you can add to any web page. Screenshot functionality included. Simplify your feedback process with a visual feedback tool that works direct on your website. Hear directly from your users, without endless email chains and overloaded ticketing systems. Users can show you exactly what they think with screenshots as well as text. They can quickly...
    Starting Price: $29 per month
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    Pivony

    Pivony

    Pivony

    Customer habits, even the customers themselves, began to change more unexpectedly than ever before. This is why we launched Pivony when the pandemic hit the world. It is very important that you evaluate the support requests you receive from your users, beyond simply responding to them. Using AI-powered technology, you can identify niche groups of users who express similar concerns, issues, or suggestions. Pivony helps you make sense of the thousands of conversation and text based data across...
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    Backsy.ai

    Backsy.ai

    Backsy.ai

    ​Backsy.ai is an AI-powered feedback analysis platform that transforms raw customer feedback into actionable insights. It allows users to effortlessly collect anonymous feedback through text or voice inputs, which the AI then analyzes to highlight areas for improvement. It filters out spam and irrelevant data, ensuring that only genuine feedback is considered. Key features include instant analysis and summarization of feedback, trend charting to monitor product improvements over time...
    Starting Price: $19.99 per month
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    Perspective AI

    Perspective AI

    Perspective AI

    Perspective AI is an AI‑powered customer research platform that scales authentic, natural conversations to uncover deep customer insights and drive data‑informed decisions. From a single topic prompt, it auto‑generates conversation guides and conducts engaging, voice‑ or text‑based interviews at scale, then delivers instant summaries, interactive analyses, and shareable highlights to align teams around customer motivations, frustrations, and future intentions. Its persistent VOC memory ensures...
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    SurveyOL

    SurveyOL

    SurveyOL.com

    ...OL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.
    Starting Price: $19 per month
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