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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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34 Products for "customization" with 1 filter applied:

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  • 1
    Blockpass

    Blockpass

    Blockpass

    ...KYC Connect™ is Blockpass’ all-in-one flagship product - a full service, comprehensive solution for all onboarding needs. Identity verification checks. This basic identity check verifies the authenticity of the customer’s identity document and validates their name and date of birth. AML & PEP screening. Comply with AML regulation. KYC Connect™ includes advanced AML screening, ongoing monitoring, PEP and Adverse Media screening. Lowest cost compliance
    View Software
  • 2
    MoonPay

    MoonPay

    MoonPay

    The global payment solution for cryptocurrency that is simple, powerful, and painless to integrate. Boost revenue and defeat fraud with an on-and-off-ramp that’s simple, highly customizable, and builds seamless journeys for customers all over the globe. MoonPay powers the world's leading cryptocurrency wallets, applications, and websites with a total on-and-off-ramp solution. Your customers can also pay with instant bank transfers using Open Banking in the UK and EU (ACH coming soon!). Our KYC flow makes your customer's onboarding journey a breeze, making it easy to grow your user base and eliminate those crucial pain points leading to customer drop-off. ...
    1 Rating
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  • 3
    Kinectify

    Kinectify

    Kinectify

    Kinectify has ushered in a new era of modern risk management software with a focus on enabling you to know each and every customer and vendor. Our tools streamline previously disjointed tasks, centralize information, and dare we say, it’s fun to use! Designed by practitioners like you, Kinectify is incredibly intuitive and powerful. Your energy will be spent on making informed decisions and taking action as opposed to managing menial tasks. You will feel confident that you know each and every customer and vendor and can reinforce this knowledge with clear documentation in audits and exams. ...
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  • 4
    UnBlockGUI

    UnBlockGUI

    UnBlock Analysis

    Real-time KYC/AML for easy compliance and effective monitoring KYC/AML platform that gives deep insights into every transaction, empowering you to make informed decisions. Building trust and making compliance easy. Financial crime insight that puts you in control. We help our customers experience the most insightful and powerful tools for AML compliance. Target Customers. Financial Institutions, Blockchain Industries, Governments. UnBlockGUI - Investigation. Software Suite Automate. Know Your Customer and Know Your Transaction (KYC & KYT) process and reduce false positives by 90% Identify Suspicious People. ...
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  • 5
    IDnow

    IDnow

    IDnow

    It takes customers just a few minutes to conveniently register for your services. You need a quick and easy identity verification solution, available anytime and anywhere, while not comprising on security and usability? A blend of modern AI and machine learning, trained on millions of datasets and backed by the expertise of a network of top identity and fraud specialists, gives you the best of both worlds.
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  • 6
    KYC-Chain

    KYC-Chain

    KYC-Chain

    An all-in-one workflow solution to verify your customers’ identities, streamline a KYC on-boarding process and manage the entire customer lifecycle. Our partner network allows us to complete fast and accurate Identity Documents Verification from over 240+ countries and territories. Together with our sister company SelfKey, we can support a blockchain approach, allowing users to store their KYC details on-chain.
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  • 7
    Vouched

    Vouched

    Vouched

    Verify and onboard new customers, patients, partners and gig contractors in seconds. With Vouched ID verification, you can expand your reach while keeping the bad guys out. Our AI-driven verification process detects fraud in real-time without adding drag to your customer experience. Instead of clunky, knowledge-based ID verification, Vouched APIs enable you to meet compliance requirements while building trust with the people who count on your product.
    Starting Price: $50 per month
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  • 8
    Veriff

    Veriff

    Veriff

    Veriff is the preferred identity verification and authentication platform partner for the world's most innovative growth-driven organizations, including online marketplaces, financial services, gaming and mobility companies, and other sectors. By combining AI and human verification teams, Veriff ensures bad actors are kept at bay, and genuine users experience minimal friction in their customer journey. Veriff enables organizations to build customer trust through seamless, AI-powered identity verification and authentication. The Veriff IDV platform offers secure, scalable solutions trusted by organizations across industries. Veriff’s identity verification platform comes with a 98% check automation rate, a six-second average decision time, more than 12,000 identity documents in our document database, and a first-class UX that allows 95% of users to be verified on the first try.
    Starting Price: $49/month
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  • 9
    SlowMist

    SlowMist

    SlowMist

    ...It mainly serves many top or well-known projects around the world through "threat discovery to threat defense integrated security solutions tailored to local conditions", including: cryptocurrency exchange, cryptocurrency wallets, smart contracts , the underlying public chain, there are thousands of commercial customers, customers are located in more than a dozen major countries and regions.
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  • 10
    Zero Hash

    Zero Hash

    Zero Hash

    ...The goal is to provide a new customer, platform or custodian a clear path to integrating with the Zero Hash ecosystem. One of Zero Hash's main philosophies is 'maximum flexibility,' and so this document will not only provide you with the complete set of API endpoints and connectivity options that are available, but also suggested implementations to help you think about which parameters are most applicable to your use case.
    1 Rating
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  • 11
    Synaps

    Synaps

    Synaps

    ...Integration of Anima protocol for instant user identification. In-house legal experts and regulatory-compliant solutions. Trustworthy technology to guarantee data privacy. Benefit from custom identity solutions with the highest pass rates worldwide. Provide your customers with a secure and intuitive onboarding experience on Web3 while complying with market regulations. KYC can help crypto projects detect users' perceived affiliation with money laundering and other malicious activities.
    Starting Price: $1.90 per verification
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  • 12
    ClearDil

    ClearDil

    ClearDil

    The End-to-End Anti-Money Laundering (AML) and Know Your Customer (KYC) Solution for your customer compliance lifecycle. ClearDil is an AML and KYC compliance platform. The API, mobile SDK and the web app enable institutions to verify people and companies across global sanctions, watchlists, and politically exposed persons (PEPs) databases, provide aliases, criminal records, court judgments, document verification and much more.
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  • 13
    Solaris Digital Assets
    ...Our APIs hide smoothly behind your frontend, meaning you can offer your solution entirely in your branding. Our KYC is integrated by default into our solutions, allowing the compliant and convenient onboarding of your customers. Store your users‘ digital assets with maximal security and around-the-clock availability. Each transaction your user makes undergoes a multi-validation to ensure the authenticity of its intent. The Brokerage API enables your customers to buy and sell crypto directly from within your app. Settlements between Solarisbank's euro accounts and our crypto wallets are free and instant. ...
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  • 14
    ComplyCube

    ComplyCube

    ComplyCube

    ComplyCube is a market-leading identity verification platform for automating and simplifying Identity Verification (IDV), Anti-Money Laundering (AML), and Know Your Customer (KYC) compliance, with customers across government, legal, telecoms, financial services, healthcare, e-commerce, cryptocurrency, travel, and more. It offers the most complete, flexible, and cost-effective AML/KYC tools to help you build trust in your business - Whether you’re a startup or a multinational enterprise, ComplyCube will have a solution tailored to your needs. ...
    6 Ratings
    Starting Price: $0.10 per credit
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  • 15
    Sumsub

    Sumsub

    Sumsub

    Sumsub is a full-cycle verification platform that secures every step of the user journey. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub achieves the highest conversion rates in the industry—91.64% in the US, 95.86% in the UK, and 97.89% in Hong Kong—while verifying users in less than 50 seconds on average. Sumsub’s methodology follows FATF recommendations, the international standard for AML/CTF rules and local regulatory requirements (FINMA, FCA, CySEC, MAS, BaFin). ...
    200 Ratings
    Starting Price: $1.35 per verification
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  • 16
    SEON

    SEON

    SEON

    SEON's mission is to create a world free from financial crime by stopping fraud earlier and quicker in the customer journey. With the trust of more than 5,000 companies, SEON has reviewed billions of transactions, preventing over €160 billion in fraudulent activities. Our rapid integration, and 30 days free trial, allow businesses to try SEON with low risk and high rewards. SEON provides a comprehensive end-to-end fraud prevention solution, including Anti-Money Laundering (AML). ...
    6 Ratings
    Starting Price: €599
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  • 17
    BitAML

    BitAML

    BitAML

    ...We are comprised of experienced and capable AML compliance experts with a thorough understanding of regulatory nuance at every level of government. While there are many firms in the financial compliance space, BitAML is unique in that it specializes in developing holistic, customized AML compliance regimes specifically for cryptocurrency concerns. We are thorough and leave no regulatory stone unturned. We offer a suite of products and services designed to make it easier for business owners to implement and update AML compliance policies, procedures, and protocols efficiently and accurately as they grow. We serve businesses including bitcoin ATM/kiosk operators, crypto exchanges, individual traders, trading platforms, hedge funds, crypto-cannabis, and others.
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  • 18
    Coinbase Analytics
    ...Coinbase Analytics sources its information from public sources and does not make use of Coinbase user data. Investigate and visualize cryptocurrency flows. Understand how different counterparties are connected. Use custom notes and annotations to share findings. Plot multiple ERC-20 tokens on the same graph. Reduce fraud, understand counterparty risk, and satisfy AML requirements. Monitor incoming and outgoing transactions. Receive risk scores and alerts on suspicious transactions. Look up addresses and transactions to understand which entities control a wallet. ...
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  • 19
    BlockEx

    BlockEx

    BlockEx

    White label portal - your brand high frequency trading system and matching engine fix and API trading robust middle office and reporting. BlockEx provides a complete white label end to end trading solution, that allows brokers and businesses to offer cryptocurrency trading to their customers with liquidity, custody and banking built in. A dedicated site for BlockEx trading portal demonstration. Enterprise-grade trading system, matching engine, middle office and built-in banking. Software skin and configuration for brokers. Middle office, reconciliation and reporting system. Built-in wallet and crypto custody solution. ...
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  • 20
    Peregrine

    Peregrine

    Peregrine

    ...Peregrine's front-end user interface enables your token to apply rulesets for regulatory compliance, anywhere in the world. Create whitelist, blacklist and other rules for your tokens prior to transacting. Peregrine can also connect users to compatible Know your Customer (KYC) verification services, and easily implement Anti-Money Laundering (AML) and other rules as compliance legislation evolves. Peregrine is the first compliance solution that is purpose-built to support non-custodial infrastructure offering unique attributes previously only possible with centralized token technologies. Peregrine allows for digital assets to operate without the need for costly custodial solution providers or expensive insurance requirements. ...
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  • 21
    Merkle Science

    Merkle Science

    Merkle Science

    ...Automate compliance and AML processes to easily acquire a license, screen transactions, accept crypto payments and comply with local and global regulations. Understand, evaluate and mitigate crypto and fiat AML exposure and counterparty risk. Confidently transact with corporate and retail crypto customers. Forensically investigate crypto crime, track stolen cryptocurrency and identify criminals. Generate detailed reports to use as evidence and support expert witness testimony. Harness predictive blockchain transaction monitoring to identify & block sophisticated criminals who operate outside bad actor databases. Trace stolen crypto, uncover hidden patterns in data, identify exit nodes and expose criminals with our investigation solution. ...
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  • 22
    Notabene

    Notabene

    Notabene

    ...The platform offers a unified transaction risk management system that enables real-time compliance with the Financial Action Task Force's (FATF) travel rule, self-hosted wallet requirements, sanctions screening, and anti-money laundering regulations. Notabene's SafeTransact platform provides intelligent insights from customer transaction data, allowing for informed compliance decisions. It features a customizable rule engine to match varying risk appetites and ensures compliant transactions with any wallet, including self-hosted ones. The platform also facilitates secure connections with over 1,200 VASPs, enabling the identification of entities and jurisdictions behind crypto addresses. ...
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  • 23
    TruNarrative

    TruNarrative

    TruNarrative

    ...Digital Transformation for; Identity Verification, eKYC & eKYB, Fraud Detection, AML Compliance, FRAML, Risk Assessment, and Account Monitoring in a single solution through one API. Make real-time automated decisions on transactional and customer account behavior through our sophisticated yet simple-to-use no-code platform. Control operational expense, reduce false positives alerts, and deploy virtual AI agents in one click to review at scale in line with your own volumes. Orchestration of complex decisions combined with share
    Starting Price: £99.50
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  • 24
    Caspian

    Caspian

    Caspian

    ...It provides a single interface into all major crypto exchanges, a complete suite of sophisticated trading algorithms, real-time and historical P&L and exposure tracking, and best-in-class customer service. Your portfolio is the result of thousands of hours of research, analysis and hard work, and we track it all. It’s part of a hands-off system that manages the software, the hardware, the data feeds, the integrations — everything that pulls you away. See all of it in one place. Look at it any way you want. Create fully customizable, drag-and-drop portfolio views within seconds. ...
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  • 25
    Validus

    Validus

    Eventus

    Validus is a comprehensive platform that combines surveillance, market risk, algo monitoring and AML/transaction monitoring to maximize the efficiency of your regulatory operations. Extremely powerful yet easy to deploy, customize and operate, the proven Validus Trade Surveillance solution is capable of saving you time and resources while mitigating the risk of fines and reputational damage. The Validus Market Risk solution helps ensure compliance with written supervisory procedures and financial limits by confirming that all your pre-trade risk systems are working properly. ...
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  • 26
    Napier

    Napier

    Napier

    Trusted by the world’s leading data providers, our next generation Intelligent Compliance Platform is transforming AML & Trade Compliance. The Napier platform is fast, scalable and easily configurable. It rapidly strengthens your AML defences and compliance capabilities, while meeting your compliance obligations and challenges in any sector. Our tools dramatically reduce both false positives and false negatives, empowering compliance teams to make validated decisions with unprecedented speed...
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  • 27
    Assure DeFi

    Assure DeFi

    Assure DeFi

    The most simple way to provide your community with the trust that they want, while you stay anonymous. Recieve a custom approval KYC NFT with you project branding. Pre-written medium article for client announcement. Pre-written twitter post, with indepth detail about your KYC. Promo material that can be used on all your social playforms. Pre-written medium article for client announcement. Guide on how to maximize the impact of your KYC by Assure.
    1 Rating
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  • 28
    LSEG World-Check

    LSEG World-Check

    LSEG Data & Analytics

    ...It has hundreds of specialist researchers and analysts across the globe, adhering to the most stringent research guidelines as they collate information from reliable and reputable sources - such as watch lists, government records, and media searches. Simplify your customer and third-party screening process through state-of-the-art technology combined with human expertise. The World-Check data is fully structured, aggregated, and de-duplicated. It can be easily absorbed into various workflow screening platforms in-house, cloud-based, or third-party solutions through a delivery method that suits your requirements.
    View Software
  • 29
    ComplyAdvantage

    ComplyAdvantage

    ComplyAdvantage

    ComplyAdvantage offers AI-driven solutions for fraud detection and anti-money laundering (AML) risk management. Their platform helps financial institutions automate and streamline AML compliance by providing real-time risk monitoring, transaction screening, and customer due diligence. Using advanced machine learning, ComplyAdvantage reduces false positives and shortens onboarding processes while enabling businesses to detect suspicious activity before it escalates. The platform’s features include continuous monitoring of clients, automated screening against global watchlists, and detailed reporting tools to ensure compliance with regulatory requirements.
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  • 30
    Coinpath

    Coinpath

    Bitquery

    ...Coinpath® depicts a clean data graph for money flow by analyzing wallet transactions and addresses and creates a clear path from funds’ origin to different crypto services and VASPs. Our blockchain forensics technology is useful in monitoring customer deposits and withdrawals for “tainted” coins involved in money laundering, terrorist funding,etc.
    Starting Price: $249 per month
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