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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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98 Products for "customer" with 1 filter applied:

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  • 1
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 2
    Configure One Cloud
    The Most Powerful CPQ to Accelerate Sales Cycles, Optimize Processes, and Drive Operational Efficiency—Backed by More Than 20 Years of Industry Experience. Empowering manufacturers with an advanced solution, Configure One Cloud customers report: • Enabled dealers to generate 40% of product configurations and 25% of sales orders, facilitating growth without increasing internal staff. • Reduced quote generation time by 50% and achieved 100% error reduction, streamlining the sales process...
    1 Rating
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  • 3
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 4
    CanvasLogic

    CanvasLogic

    CanvasLogic

    Help your customers visualize custom products while you close deals faster with CanvasLogic's cloud-based product configurator software. This powerful software allows users to configure complex products in real-time with photorealistic 3D visualization. The Augmented Reality (AR) feature enhances your customers' experience and lets them dream about possibilities. Calculate pricing automatically with no errors while configuring the solution, and create a seamless sales process...
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  • 5
    OneBill

    OneBill

    OneBill

    OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open...
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    10 Ratings
    Starting Price: $1500.00
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  • 6
    Logik.io

    Logik.io

    Logik.io

    ... to be a technical headache anymore. Say goodbye to custom development and scripting, and get the solution that makes product and selling logic easier to manage, less costly to maintain and scale, and delivers the stellar selling experiences sellers and buyers demand.
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  • 7
    Expivi

    Expivi

    Expivi

    Expivi’s 3D Product Configurator is an interactive tool that allows potential customers to experience products in 3D, view them from any angle, and customize colours, textures, components and more. CPQ (Configure Price Quote) integration allows you to show your customers a unique price for each option selected and a total price for the final product. Expivi is a simple-to-use cloud based 3D Product Configurator platform that is changing how people shop online. This interactive and visual e...
    Starting Price: $99 per month
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  • 8
    incentX

    incentX

    incentX

    ... strategies. Streamlined operations mean fewer mistakes and a unified approach across all departments. And when it comes to customer interactions, incentX ensures they're meaningful, fostering stronger relationships. Choose incentX and experience a smarter way to manage incentives.
    4 Ratings
    Starting Price: $65 per user per month
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  • 9
    Powertrak
    Powertrak CPQ Software Suite by Axonom is a cloud-based and mobile-friendly platform that enhaces and streamlines the sales quoting, ordering, pricing, and product configuration processes. With Powertrak, sales teams and channel partners are more empowered to turn leads into conversions faster by making accurate product and pricing information more accessible. Powertrak offers seamless integrations with leading business tools, such as, Microsoft Dynamics 365, Salesforce, Oracle, NetSuite,...
    Starting Price: $500.00 per month
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  • 10
    VividWorks

    VividWorks

    VividWorks

    We help retailers, manufacturers and designers create a premium online experience with a true-to-life product representation in fully viewable 3D. Our platform works with any eCommerce and any device with a browser. It can support any product type with unlimited product combinations. Make your online selling like real. Accurately display your entire product portfolio, and showcase all available product variants in real-time in true 3D. Let customers see the product in 4K resolution, rotate...
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  • 11
    Epicor CPQ

    Epicor CPQ

    Epicor Software

    ..., no-code engine that simplifies configuration and maintenance - Automate rules, workflows, CAD drawings and documents to ensure accuracy and efficiency - Eliminate the middleman, allowing customer to buy directly rather than through a sales person. Our product configurators can be embedded into any webpage -Enable B2B2C when distributors and partners can sell directly to customers
    Starting Price: $100.00/month/user
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  • 12
    Renewtrak

    Renewtrak

    Renewtrak

    Renewtrak is an automation platform that connects the global tech industry to power the renewals and subscription economy. Our customers are able to take control of their recurring revenue streams and automate quoting through complex distribution channels to present their customers with personalized and relevant renewal options for all kinds of license, support, maintenance, and annuity contracts. Automated renewal notifications save your team time and touch every single account, improving...
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  • 13
    Steve the Clerk

    Steve the Clerk

    Steve the Clerk

    Steve the Clerk is a CPQ software that enhances the information flow of your business. In other words, it is enabling your salespeople to effortlessly create accurate and flawless quotes, orders and other documents of your customized products and services. Steve enables your salespeople to quickly generate accurate and comprehensive quotes and other documents. To make it clear, you can create these documents for both internal and external needs. As a result, Steve the Clerk CPQ software helps...
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  • 14
    CX CPQ

    CX CPQ

    MobileForce Software

    Imagine the impact on revenues if you gave your customer-facing personnel faster, smarter and integrated configuration, pricing and quoting app to get contracts done in real-time. CPQ provides comprehensive product and service configuration, pricing, quoting, contract generation and approval management capabilities that seamlessly integrates with your backoffice systems such as CRMs, ERPs and Customer Support. Easily create customized quotes and proposals for each sales instance. Intelligent...
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  • 15
    Hive CPQ

    Hive CPQ

    HiveCPQ

    Time management is today’s biggest issue. Hive CPQ is here to solve it. Our Configure Price Quote (CPQ) solution enables your customers to configure complex products, to get customized quotes within a few seconds, and to order both products and spare parts directly to production. With our product configurator, your sales and back office teams can get a transparent overview of these actions during the whole process, and their time is saved for more important tasks such as customer...
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  • 16
    CPQSync

    CPQSync

    Cincom Systems

    Make no mistake: Although CPQSync by Cincom might be relatively new to the game, Cincom has been around for more than 50 years and in the CPQ market for about 25 years. All of that experience—the successes, the failures and all the lessons learned—fueled and guided the development of CPQSync. When you combine experienced minds with fresh, forward-thinking perspectives, users and customers get solutions that create real value for them. That’s what you get with CPQSync. CPQSync is both cloud...
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  • 17
    camos CPQ
    CPQ software (Configure, Price, Quote) is the digital link between customers and production. Core functions are product configuration (configure), pricing (price) and quote creation (quote). The software is consistently orientated towards the customer’s needs. It selects suitable products for each use case. Rules ensure that the configuration is correct to enable all subsequent processes to start seamlessly. Using a modularised variant system, standardized function modules can be intelligently...
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  • 18
    Qmaze

    Qmaze

    Quadriceps Products

    Qmaze is a powerful and easy-to-use quotation and product configurator Qmaze will create easier, faster and more reliable quotes and orders for you. Qmaze connects your ERP, CRM or development environment with your e-commerce. The possibilities are endless: inside your own organization, on the internet or through a dealer portal. A correct and complete quotation and order with the Qmaze product configurator. Your customers can quickly and easily create a quote and order via the web. You build...
    Starting Price: $200.00/month
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  • 19
    GleanQuote

    GleanQuote

    GleanView

    Make complex quoting easy and fast using GleanQuote's CPQ engine. Configure highly customized solutions for your customers in minutes. Formalize sales and product intelligence into a process that guides your team to the best solution for your customers. Make it easy for your team to quickly build winning proposals with unlimited templates that can be completely customized to showcase your offering. Install guiderails and analytics into your sales process to keep your team focused and on-track.
    Starting Price: $175 per month
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  • 20
    Dextara CPQ

    Dextara CPQ

    Dextara Digital

    Dextara CPQ Software is developed by Dextara Digital, the US-based Digital Transformation service provider company, Premium Salesforce Consulting, and Implementation Partner. This CPQ solution is 100% Salesforce native and is intended to fill business and customer needs with added hyper-personalization capabilities for configuration, price, and quote. Every customer of the day expects custom-made and personalized products or services. Therefore, businesses need to have a solution that allows...
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  • 21
    360 Product Viewer

    360 Product Viewer

    360 Product Viewer

    World’s best 3D Visual Product Configurator. Fully web-based and works with any eCommerce platform or Website. Magento, Wordpress or WooCommerce, or any other. And works on any device, in any browser. With clients from Australia to the United States, we are truly the world leader in product configuration and Configure, Price Quote (CPQ) solutions. The Designtool makes designing with 3D models possible. Design your ideal room or office. Or any other space with your products. With over 50...
    Starting Price: $150.00/month
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  • 22
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service...
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    153 Ratings
    Starting Price: Free
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  • 23
    Infor CPQ
    Improve the visual buying experience for your customers. Provide your customers with a visual selection experience during their research and engagement. Sales channels will gain a competitive advantage and accelerated path to conversion. And you’ll be able to sell products quicker by eliminating costly errors and duplication of effort, while speeding up the sales cycle. Drive interest generation through fulfillment with a single solution across the enterprise. Grow the number of opportunities...
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  • 24
    VCPowerPack

    VCPowerPack

    AICOMP Consulting

    Aicomp is a transformation software provider with End-to-End solutions for service and manufacturing companies. Our main focus is the transformation from mass production to mass personalization, where each individual consumer can get what he or she wants. We’re enabling our customers brands to personalize their products, which is proven to build greater trust with their customers. We accomplish the digitization of manufacturing by having developed one of the leading product configurators...
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  • 25
    SplashQ2C

    SplashQ2C

    SplashQ2C

    Easily send quotes on demand with SplashQ2C customizable quote templates, from anywhere. Empower customers with our proprietary “Buy Now” button to accept and make payments directly from their quote. Empower customers with our proprietary "Buy Now" button to automatically process payments and send orders immediately to suppliers for fulfillment. Allow resellers to maintain their brand identity with reseller and co-branding quote template options. Users may create and maintain their own custom...
    Starting Price: $49 per user per month
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  • 26
    BillingPlatform

    BillingPlatform

    BillingPlatform

    BillingPlatform empowers businesses with innovative software solutions to optimize revenue generation through every stage of the customer lifecycle, powering growth through operational agility along with a frictionless customer experience. Our industry-leading, cloud-based platform is leveraged by global enterprises to optimize the customer journey from idea to revenue. With global customers across multiple industries, including software, finance, media, transportation and communications...
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  • 27
    Verenia for NetSuite
    Verenia CPQ for NetSuite is the only CPQ that is 100% NetSuite native and custom-built for manufacturing. It increases sales and reduces costs for makers of physical products. Because Verenia for NetSuite is 100% NetSuite native and resides in the Oracle Cloud, no integration or third-party software is needed. Data security and response times are ensured. Verenia CPQ for NetSuite increases sales, as reps can configure items with 100% accuracy 100% of the time. The manufacturing process...
    Starting Price: $89.00/month
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  • 28
    Cincom CPQ

    Cincom CPQ

    Cincom Systems

    Deliver a better customer experience with Cincom CPQ. Cincom CPQ is a configure price quote (CPQ) solution ideal for manufacturing companies and businesses that offer complex products and services. Available both as a cloud-based and on-premise solution, Cincom CPQ is loaded with features designed to improve the B2B customer experience, enable digital transformation, improve sales performance, streamline product configuration, enhances sales proposals, and more.
    Starting Price: $50000.00/one-time
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  • 29
    Oracle CPQ
    Oracle Configure, Price, Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order. Once a correctly configured order is entered, the CPQ solution responds with a price quote including all the proper discounts, terms, and conditions for this specific customer. If the customer accepts the quote, it then becomes an order. The solution improves order accuracy, shortens sales cycles, and lowers operational costs. It is the only...
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  • 30
    Netformx DesignXpert
    ...®. Solutions baselined with your customer’s actual network, uploaded from Netformx Discovery™, enable rapid creation of accurate designs. DesignXpert automatically enables you to stay current on products and services, to quickly deliver professional and personalized multivendor proposals (including design diagram, BOM, and SOW) that increase profitability and customer satisfaction. Designs are validated against the industry’s most complete Netformx KnowledgeBase™ .
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