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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
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102 Products for "customer support" with 1 filter applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    CloudZero

    CloudZero

    CloudZero

    CloudZero is the leader in proactive cloud cost efficiency. We enable engineers to build cost-efficient software without slowing down innovation. CloudZero's next-generation cloud cost optimization platform automates the collection, allocation, and analysis of cloud costs to uncover savings opportunities and improve unit economics. We are the only platform that enables companies to understand 100% of their operational cloud spend and take an engineering-led approach to optimizing that spend....
    46 Ratings
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  • 3
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 4
    SuiteCRM

    SuiteCRM

    SuiteCRM

    SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
    Starting Price: Free
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  • 5
    RackNap

    RackNap

    RackNap

    Commission and Discount based Multi-tier partners, Threshold and Lock-in periods, Partner Dashboard, White-labelled Support Integration, Lead-lock Mechanism, Partner Dashboards, Partner Performance Tracking, Customization Capability. Customer Self-Support, Auto Ticket Assignment, SLA Triggers, Escalation Matrix, Support Ratings, Customer Portal, Integrated Knowledgebase, Announcement Mechanism, and Intelligent Support Dashboards. Free, One-time, Recurring, Pay-per-use, and Contract plans supported with auto-renewal and usage-based pricing. ...
    Starting Price: $49 user per month
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  • 6
    Amazon Web Services (AWS)
    Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for...
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    4,325 Ratings
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  • 7
    Electric

    Electric

    Electric

    Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. ...
    4 Ratings
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  • 8
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 9
    USU IT Service Management
    USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL®...
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  • 10
    iKala Cloud
    ...We provide penetration test, and Red Team assessment. Additionally, we offer anti-DDoS services, other cloud security assessment, and the service of sensitive data management. 24/7 customer service team with prompt technical support always stands by for you. Google will also fully support our customers once have great damage in any time. iKala Cloud provides numerous professional GCP trainings for our customers about GCP core infrastructure and more. Customized courses: 1 on 1 or a small group can be discussed according to every needs.
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  • 11
    Azure Managed Applications
    Build and deliver turnkey applications to your enterprise IT customers. The service catalog, which allows organizations to create a catalog of approved solutions for Azure, makes acquiring new solutions easy for them—and enables you to provide a better overall experience. Offering Azure Managed Applications through the service catalog. As an MSP or ISV, use Azure Managed Applications to easily build and deliver fully managed, turnkey applications to your customers. Provide a turnkey solution...
    Starting Price: $0.246 per gateway per hour
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  • 12
    ManageEngine Applications Manager
    ManageEngine Applications Manager is an enterprise-ready platform designed to monitor an entire application ecosystem of a business organization. Our platform helps IT and DevOps teams get visibility into all the dependent components within their application stack. With Applications Manager, it becomes easier to monitor the performance of mission-critical web applications, web servers, databases, cloud services, middleware, ERP systems, messaging components, and more. It has tons of...
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    13 Ratings
    Starting Price: $395.00/Year
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  • 13
    FuseForward

    FuseForward

    FuseForward

    FuseForward accelerates digital transformation for critical service providers including utilities, education and healthcare providers. FuseForward provides secure cloud environments, managed services and technology solutions for public sector and enterprise customers. Headquartered in Vancouver, Canada, FuseForward serves customers around the world from our offices in Europe and South Africa.
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  • 14
    dinCloud

    dinCloud

    dinCloud

    dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.
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  • 15
    Cloud Transformations

    Cloud Transformations

    Cyber Analytics

    Cloud Transformations is designed to help customers plan their cloud transformation efficiently. With hundreds of cloud vendors, it is impossible for a technology team to figure out a transformation plan. Using an advanced cloud platform, we figure out which applications are transferable by calculating advanced metrics for each transferable application and provide advices to save the most while keeping the same or better quality of the current system. Even if you have your applications on...
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  • 16
    ScaleCloud

    ScaleCloud

    ScaleMatrix

    ...For example, the age of processors and other hardware in cloud environments is often incompatible with the latest applications or high energy expenditure levels that cause concerns related to environmental values. In other cases, certain aspects of cloud solutions have simply been frustrating to deal with. This has limited flexibility for customized cloud environments to support business needs or trouble finding right-size billing models or support.
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  • 17
    AWS Trusted Advisor
    ...Whether establishing new workflows, developing applications, or as part of ongoing improvement, take advantage of the recommendations provided by Trusted Advisor on a regular basis to help keep your solutions provisioned optimally. AWS Basic Support and AWS Developer Support customers get access to 6 security checks (S3 Bucket Permissions, Security Groups - Specific Ports Unrestricted, IAM Use, MFA on Root Account, EBS Public Snapshots, RDS Public Snapshots) and 50 service limit checks. AWS Business Support and AWS Enterprise Support customers get access to all 115 Trusted Advisor checks (14 cost optimization, 17 security, 24 fault tolerance, 10 performance, and 50 service limits).
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  • 18
    apiculus

    apiculus

    IndiQus Technologies

    apiculus® is a fully integrated and re-brandable public cloud management software for ISPs, data centres and telcos that combines cloud monetisation, customer lifecycle and infrastructure management into a single pane of glass. apiculus® solution suite is built on 100% open-source technologies and components, with full support for COTS and other proprietary software. apiculus® offers a fully unified, single SLA-governed managed service for all technical, business and support operations. ...
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  • 19
    Cloud7

    Cloud7

    Cloud7

    ...It is the ultimate solution for your Cloud-related problems so you can support, grow and serve your customer base with ease!"
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  • 20
    StackBill

    StackBill

    Assistanz Networks

    StackBill is a complete self-service intuitive Cloud Management Portal with extensive features leveraging Apache CloudStack® with state of art years of expertise. StackBill facilitates Public Cloud providers with usage-based billing and charge-back solutions, multi-currency, multi-language support and preferred payment gateway options. StackBill helps data centers and public cloud providers with Customer Self Service Portal, Billing & Subscription Management, Provisioning Automation, Whitelabel CMP with Market Place, Setup & Migration Assistance. StackBill provides 24/7/365 consistent support for implementation and maintenance. ...
    Starting Price: $0
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  • 21
    iasset.com

    iasset.com

    iasset.com

    iasset.com is the SaaS platform enabling you to execute customer retention and success strategies in a smart, cost-effective way. No matter your channel role, you can benefit from the automation of complex processes within your sales and service functions. iasset.com is the unrivaled platform purpose-built for IT, IIoT, and MedTech vendors, distributors, and resellers. Leveraging decades of industry experience across our team, we understand the nuances of working within a channel...
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  • 22
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. Enterprises...
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  • 23
    Calix Compass
    The Compass family of software works together to give service providers a 360 degree view of their network customizable by role or activity. Network planners, network engineers, support personnel, marketers, general managers … even subscribers managing their home network can leverage Compass applications to provide deep network, service, and business insights. Compass software is cloud based, and pulls data from across the Compass suite or via an API or uploads from other data sources to provide customized views. ...
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  • 24
    Argent

    Argent

    Argent Software

    Argent Guardian® Ultra is the world's most scalable monitoring solution for all Windows, Linux, UNIX (AIX, HP-UX, SCO, Solaris), and iSeries Servers. Using a patented agent-optional architecture, Argent Guardian® Ultra monitors servers with or without installing agents, providing the power and flexibility to define the monitoring architecture to match customers' exact needs. The days of manually scheduling and managing batch processes are over. Business process automation lowers overall IT...
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  • 25
    Corent

    Corent

    Corent

    Augment your offerings to include high-demand capabilities like automated containerization. Amplify your team by increasing deal volume without adding staff. Effortlessly open up a new revenue stream by reducing customer cloud spend by as much as 40%. Onboard customers with no friction and start managing applications across clouds right away. Accelerate time to market for your SaaS offering by eliminating development of SaaS capabilities, including usage metering & billing, subscription...
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  • 26
    Site24x7

    Site24x7

    ManageEngine

    ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration...
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    835 Ratings
    Starting Price: $9.00/month
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  • 27
    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their...
    Starting Price: $0.008/CI/month
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  • 28
    DivvyCloud

    DivvyCloud

    DivvyCloud

    DivvyCloud helps our customers change the world by empowering them with the freedom to innovate using cloud services without the resulting chaos and risk. With automated, real-time remediation DivvyCloud customers achieve continuous security and compliance, and can fully realize the benefits of cloud and container technology. We have the most mature, accessible, and flexible automation capabilities. Again we have delivered automation since day one, where most competitors focused solely on...
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  • 29
    SAP Cloud Platform
    Extend your business processes in the cloud. Extend SAP solutions in a fast and agile way without disrupting key business processes - leveraging existing investments and expertise. Rapidly develop robust and scalable cloud-native applications. Leverage your existing ABAP expertise to create new extensions or renovate existing custom apps. Innovate for business agility with cloud-native, low-code, and responsive event-driven applications. Accelerate outcomes with intelligent business process...
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  • 30
    80legs

    80legs

    Datafiniti

    80legs was founded in 2009 with the simple idea of making web data more accessible. The company first focused on providing web crawling services to a wide variety of clients. As our customer base grew, we developed a more scalable, productized platform that would empower our users to setup, design, and run their own web crawls. This philosophy of accessible web data has driven us to strengthen and increase our product offerings. In 2012, the 80legs team re-established itself as Datafiniti, a...
    Starting Price: $29.00/month
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