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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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13 Products for "customization" with 2 filters applied:

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  • 1
    Greenhouse

    Greenhouse

    Greenhouse Software

    ...More than just an ATS, Greenhouse is a true hiring partner, empowering companies to reduce recruiting costs and hire top talent quickly, consistently and fairly. Today, more than 7,500 customers across diverse industry verticals and scaling goals use Greenhouse to help them hire for what’s next.
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    4,696 Ratings
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  • 2
    Candidate Manager

    Candidate Manager

    Candidate Manager

    Custom-built reports allowing you to track time to hire, monitor candidate journey and identify cost-effective talent sourcing. Smooth integration with your existing HR system delivers seamless working for your team
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  • 3
    Workable

    Workable

    Workable Software

    ...Leverage AI: Source candidates,write personalized emails, and create interview kits effortlessly Workable is designed to be easy to use, with a mobile app for on-the-go management and outstanding customer support. Our software is trusted by over 30,000 companies in more than 100 countries, helping them build high-performance teams.
    1,393 Ratings
    Starting Price: $299.00/month
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  • 4
    Findem

    Findem

    Findem

    ...It's the only AI talent acquisition and management solution that generates dynamic, multidimensional talent data called attributes to deliver the most advanced talent intelligence. With Findem, customers like RingCentral, Medallia, and Intuitive Surgical are unlocking actionable insights at every stage of the talent lifecycle and transforming how they plan, hire, and manage talent.
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  • 5
    SourceWhale

    SourceWhale

    SourceWhale

    Enhance your outreach with dynamic variables such as time of day, a fun fact or field of study, helping to deliver a highly personalized communication experience. Stand out in busy inboxes with some ‘out-of-the-box’ content that is unique to your target individual. Get creative with custom images, gifs, videos and more to inject some personality into your messages and stand out from your competitors. Create multistep outreach that combines channels like email, LinkedIn, phone calls, SMS and more. Not only will you tap into a wider audience with an integrated, tailored approach, but you’ll never miss an opportunity with automated follow-ups. ...
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  • 6
    skillXchange

    skillXchange

    HRB Technologies

    ...Whether you’re hiring new talent, evaluating your current workforce, or creating competency-driven learning plans , our platform delivers precision and insights across your organization. skillXchange streamlines the top of your hiring funnel by optimizing job descriptions, integrating custom skill assessments, and syndicating your jobs across our extensive network of job boards to quickly connect you with the right talent. Cut your time to hire in half! skillXchange helps you assess and develop employee skills while identifying critical skill gaps, ensuring your workforce is aligned with business goals and ready to perform at its best. ...
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  • 7
    Upsider

    Upsider

    Upsider

    ...Upsider's AI finds the best candidates by analyzing data from hundreds of sources and millions of companies. Optimize and improve your recruiting performance using real-time analytics. Upsider's best-in-class customer success team can act as an extension of your team to provide additional resources on top of our technology.
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  • 8
    FidForward

    FidForward

    FidForward

    ...You can filter by years of experience, companies, location, titles, skills, languages, industries, education and even special requirements. Create personalized message templates and let our AI handle the outreach process automatically. Customize message templates with dynamic variables. Create sequences of email and LinkedIn messages to send to candidates.
    Starting Price: $99/month
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  • 9
    Wheebox

    Wheebox

    Wheebox

    Wheebox is an online talent assessment firm headquartered in India with presence across 5 countries globally. It partners mid and large size corporations to hire and develop talent and hundreds of higher education institutions to measure internal exams using AI based proctored assessments. It measures over 10 million unique candidates annually and helps more than 500 corporations and 400 of institutions of repute to build and measure productivity. Finding and retaining is a top priority for...
    1 Rating
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  • 10
    Talentera

    Talentera

    Bayt.com

    ...The candidate data that you collect is a goldmine of talent. Talentera allows you to search, organize, enrich and communicate your database with minimal effort. Setup custom recruitment funnels and keep track of your applicants as they move through hiring stages of each job. Work as a tightly-knit talent acquisition team by sharing HR assets, task management and user permissions. Candidate Scorecards, Auto-Screening and Built-in Tests help you make informed hiring decisions. Detailed out-of-the-box reports give you valuable insights into your HR processes, recruiter productivity.
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  • 11
    QJumpers

    QJumpers

    QJumpers

    ...Our recruitment software is user-friendly with customizable workflows, an in-built talent pool, reporting analytics, remote collaboration and integrates with leading HR systems. We have outstanding customer support with a 95% retention rate. We also produce market-leading AI Talent Sourcing technology that searches over 370 million online candidate profiles to find the exact match for your search criteria. It searches multiple databases, not just one, to find the best talent. QJumpers AI Talent Sourcing Tool allows granular searching and has diversity filters. ...
    5 Ratings
    Starting Price: $129.00
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  • 12
    Textkernel

    Textkernel

    Textkernel

    ...Boost efficiency, reduce manual work, and stay ahead in the competitive talent market. We offer a modular approach consisting of products that can be combined, configured, and customized to tackle the challenges that matter most to your organization. Our suite of AI-powered products streamlines and automates the recruitment and talent management processes, seamlessly integrating with existing HR technology.
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  • 13
    Recruitee

    Recruitee

    Recruitee

    ...Scale your team with automation and optimization tools such as automated actions, send-later emailing, multi-language careers site, workflow templates, and report builder. Lead a strong hiring strategy with configurable compliance and support tools such as SSO, Referral module, and your dedicated Customer Success Representative. Recruitee is priced on a monthly or yearly subscription basis and offers an 18-day free trial for interested buyers.
    2 Ratings
    Starting Price: €199.00 / month
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