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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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39560 Products for "customization" with 1 filter applied:

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  • 1
    Shop Methods

    Shop Methods

    MCi Methods

    Shop Methods is a modern cloud based shop management system. It streamlines the flow of information from your shop to your customers and employees. Increase productivity while keeping your customers happy. Boost your efficiency with simplified estimate and invoice creation, work anywhere with our cloud apps, text-2-pay for customer payment from their phone, integration with Quick Books, PayPal, Payment Processors, Labor times, Part Vendors, and many more! ...
    1 Rating
    Starting Price: $89.00/month
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  • 2
    3CX

    3CX

    3CX

    3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it...
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    1,178 Ratings
    Starting Price: Free for up to 10 users
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  • 3
    Kangaroo Rewards

    Kangaroo Rewards

    Kangaroo Rewards

    Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more.
    1 Rating
    Starting Price: $99/month
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  • 4
    WaiverFile

    WaiverFile

    WaiverFile

    WaiverFile is the industry leader in online waiver form software. Our focus on building beautiful, well-designed features means that our system is easier to use for both you and your customers. This means you can take advantage of all the benefits of electronically signed waivers without frustrating your customers and staff. Signing on any device from anywhere means customers can sign in advance and check in faster! Our check-in tracking and event features make verifying signed waivers far easier than searching through one huge list of everyone. ...
    2 Ratings
    Starting Price: $15.00/month
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  • 5
    Epicor BisTrack

    Epicor BisTrack

    Epicor Software

    ...Known for its comprehensive suite of tools, BisTrack streamlines operations by integrating inventory management, purchasing, sales, and delivery processes into a single, user-friendly platform. Its advanced reporting and analytics capabilities enable businesses to make data-driven decisions, optimize workflows, and enhance customer service. With robust mobile functionality and seamless cloud-based deployment options, BisTrack supports real-time collaboration and efficient operations across teams, ensuring businesses stay competitive in a fast-paced industry.
    456 Ratings
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  • 6
    Flowlens

    Flowlens

    Flowlens

    ...Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service, Flowlens brings your people, processes, and data together in one connected platform. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers, suppliers, and inventory with complete visibility • Streamline production and capacity planning • Automatically identify stock shortages and create purchase orders • Handle multi-level BOMs and production routings with ease • Manage unlimited SKUs across your product lines • Maintain traceability and quality compliance • Control multi-site and multi-level stock operations • Deliver exceptional after-sales service with full product history • Integrate seamlessly with Xero, QuickBooks and Sage.
    38 Ratings
    Starting Price: £39/user/month
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  • 7
    STORIS

    STORIS

    STORIS

    ...For over 35 years, it has delivered tools designed to meet the specific needs of retailers in this sector. STORIS’ ERP platform integrates core retail operations, including Point of Sale, Inventory Management, Logistics and Distribution, Buying Tools, Customer Service, Accounting, Financing, Reporting, Business Intelligence, and System Tools. The STORIS NextGen platform, a cloud-based and mobile-first solution, reduces transaction times from 35 minutes to 4-6 minutes, improving operational efficiency and supporting customer service. STORIS is built to help retailers streamline operations and manage their businesses effectively.
    113 Ratings
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  • 8
    Mentornity

    Mentornity

    Mentornity LLC

    .... ✔️ Structured Frameworks: Build strong mentorship foundations. ✔️ Flexible Customization: Adapt features to fit your vision. ✔️ Interactivity : Engage with messages, notes, surveys, and announcements.
    99 Ratings
    Starting Price: Free (10 Users)
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  • 9
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 10
    Reviewnicely

    Reviewnicely

    Reviewnicely

    Reviewnicely is an all-in-one ai review management platform that helps businesses easily request, manage, and showcase customer feedback. It supports review requests via WhatsApp, SMS, email, and QR codes, with automated reminders and customizable templates. Consolidate reviews from over twenty platforms, filter and respond from one dashboard, and share positive feedback on social media or your website through versatile widgets. Reviewnicely simplifies reputation management, empowering businesses to turn customer reviews into growth opportunities. ...
    Starting Price: £25/month
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  • 11
    SSuite MonoBase Database

    SSuite MonoBase Database

    SSuite Office Software

    Create relational or flat file databases with unlimited tables, fields, and rows. Includes a custom report builder. Interface with ODBC compatible databases and create custom reports for them. Create your own personal and custom databases. Some Highlights: - Filter tables instantly - Ultra simple graphical-user-interface - One click table and data form creation - Open up to 5 databases simultaneously - Export your data to comma separated files - Create custom reports for all your databases - Full helpfile to assist in creating database reports - Print tables and queries directly from the data grid - Supports any SQL standard that your ODBC compatible database requires Please install and run this database application with full administrator rights for best performance and user experience. ...
    Starting Price: Free
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  • 12
    Call Center Studio

    Call Center Studio

    Call Center Studio

    Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team.
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    12 Ratings
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  • 13
    Colligso WalletIn
    Colligso enables businesses to grow profits by helping them to multiply customer visits with direct digital relationships. WalletIn helps businesses to engage directly with customers using branded passes in Apple Pay and Google Pay wallets.
    Starting Price: $19/mo/location
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  • 14
    SysAid

    SysAid

    SysAid Technologies

    ...Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI—and by you.
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    106 Ratings
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  • 15
    GLPI

    GLPI

    TECLIB

    GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge...
    1 Rating
    Starting Price: €19/month/user
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  • 16
    WebBee

    WebBee

    WebBee Global

    ...Leveraging multiple fulfillment centers enables faster shipping and delivery, setting businesses apart from competitors. By optimizing operations, managing inventory effectively, and providing a seamless customer experience, sellers unlock growth opportunities, enhance customer satisfaction, and stay competitive in today's marketplace.
    Starting Price: $19/month
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  • 17
    Best Brain

    Best Brain

    Best Brain

    ...Business Process Automation: Automates tasks such as support ticket creation, work order generation, payment processing and many more. Omnichannel Presence: Enables businesses to engage with customers on WhatsApp, and serve customers 24x7. Multilingual Support: Offers support in multiple languages Sentiment Analysis: Analyzes customer call recordings
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    15 Ratings
    Starting Price: $599/month
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  • 18
    Custom Craft Bot

    Custom Craft Bot

    Custom Craft Bot

    Custom Craft Bot is a powerful AI-driven tool that helps businesses automate their social media content. Our service curates content from over 200 trusted sources, including news websites, blogs, and YouTube channels, and generates personalized summaries for your business. Key Features: - Content Curation and Summarization: Tracks over 200 sources hourly to deliver the latest, most relevant content
    Starting Price: $14.99
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  • 19
    Awardco

    Awardco

    Awardco

    Awardco is employee rewards and recognition that builds culture with custom recognition programs, incentivizes performance and participation through sales, safety, and wellness and wellbeing initiatives, and powers modern engagement strategies with the largest reward network in the world and the most customizable solution available.
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    10,772 Ratings
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  • 20
    Intulse

    Intulse

    Intulse

    ...Intulse’s VoIP UCaaS (Unified Communication as a Service) solutions are designed to increase productivity through the Intulse App, CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings, unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and service.
    140 Ratings
    Starting Price: $26.00/month/user
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  • 21
    Macaw AMS

    Macaw AMS

    Nest Innovative Solutions

    Macaw AMS is for selling Insurance. Brokers, MGAs, MGUs, Program Managers and Lloyds Coverholders can use Macaw AMS to automate their operating model. Macaw AMS is built with a customer-centric model. It supports CRM, Sales, Underwriting, Rating, Policy Servicing, Claims Intimation and Billing. Self-service portals are available for Customers, Producers and Carriers. The reporting, analytics and visualization capabilities are best-in-class. Macaw AMS comes with in-built Document Management and Task Management facilities. ...
    5 Ratings
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  • 22
    FieldPie

    FieldPie

    FieldPie

    ...Quickly and securely handle job details, custom forms, customer signatures, photos, documents, and payments all from their mobile devices.
    5 Ratings
    Starting Price: $19 per user per month
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  • 23
    Endorsely

    Endorsely

    Endorsely

    ...Endorsely also gives your affiliates everything they need to promote you successfully, including custom discount codes, promotional assets, and a branded affiliate portal they'll love using.
    Starting Price: Free
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  • 24
    ebankIT

    ebankIT

    ebankIT Omnichannel Digital Banking Platform

    ...Enhanced with flexible and robust full omnichannel capabilities, ebankIT Digital Banking Platform offers a fast and seamless digital banking transformation. With extensive customization capacity and a continuous focus on human interactions, ebankIT future-proves the digital strategy of banks and credit unions, empowering them with a truly customer-first approach Our story ebankIT was founded in 2014, by an experienced team of fintech experts, who believe there was a better way for financial institutions to digitally engage with their customers and members.
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  • 25
    Social WiFi

    Social WiFi

    Social WiFi

    Social WiFi is a Customer Engagement and Communication Tool that gives offline businesses the online edge. Typically, businesses that operate offline, such as Hotels, Restaurants, Bars and Shops do not have any easy and scalable way to identify who their customers are and communicate with them once they leave the premises to encourage them coming back.
    2 Ratings
    Starting Price: $49/location/month
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  • 26
    Perfect Point of Sale System
    The Perfect Point of Sale System is a great solution for businesses to manage sales transactions efficiently. It is equipped with features to process payments, manage products, and facilitate customer interactions. The system supports various payment methods and integrates smoothly with different hardware to ensure a secure and quick checkout process. Additionally, it offers advanced functions such as sales tracking, receipt printing, and detailed reporting to help businesses monitor performance and customer trends. This POS system is designed to enhance the customer experience by streamlining the checkout process, managing promotions, and handling returns and exchanges with ease. ...
    Starting Price: $5/month
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  • 27
    ElintOm

    ElintOm

    Sateri Digital

    Elevate Your Sales with ElintOm's Omnichannel Selling Solutions In today's fast-paced digital world, managing sales across multiple platforms can be challenging. At ElintOm, we simplify omnichannel selling to help you reach more customers and boost your revenue effortlessly. Seamless Integration Across All Channels Our omnichannel solutions enable you to manage product listings, sales, and order fulfillment across various platforms including your online store, mobile apps, and popular marketplaces like Amazon and eBay. Ensure a consistent brand presence and customer experience no matter where your customers shop. ...
    Starting Price: $500
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  • 28
    Shape Software

    Shape Software

    Shape Software

    ...Shape provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape's suite of services today.
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    132 Ratings
    Starting Price: $119
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  • 29
    Sonetel

    Sonetel

    Sonetel

    ...By empowering entrepreneurs in the most remote corners of the world, with a communication solutions that remove distance and levels the playing field, we hope to contribute to this progress. About 170,000 out of those that have signed up – across 170 countries – have also become paying customers.
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    388 Ratings
    Starting Price: $0
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  • 30
    Digital Wrench

    Digital Wrench

    VMT Software

    ...Whether you own an automotive repair shop, a motorcycle or ATV shop, a boat repair shop, a diesel and truck shop, RV Repair, OPE, or other types of machine repair shops, Digital Wrench is a simple yet excellent solution to help you streamline processes and reduce paperwork. Digital Wrench covers repair order tracking, inventory management, invoice history, customer tracking, time tracking, invoicing, marketing, customer scheduling, work orders, estimates, and much more. You can also customize the invoice printouts, several reports, and the vehicle/unit screen to match your business needs.
    81 Ratings
    Starting Price: $39.95/month
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