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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    SBank CRM

    SBank CRM

    SWORD BROS

    Customer Relationship Management is the most fundamental goal for corporates to gain customer loyalty and meet with new customers. When your customers are satisfied with your services, they have no reason to look for alternatives. SBank-CRM allows you to better understand your customers and have a better service with its capability of serving all information in a compact dashboard. SBank-CRM offers you a single front end to understand customer needs, offer one-to-one specialized services...
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  • 2
    HiJiffy

    HiJiffy

    HiJiffy

    All-in-One Communication Platform for Hotels Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels
    Starting Price: € 149.90 /month
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  • 3
    inCust

    inCust

    inCust

    inCust Loyalty and Rewards is the module of the inCust platform that gives you the powerful instruments for increasing customer satisfaction and loyalty, promoting goods and services, and rewarding customer activity. inCust Kiosk is the module of the inCust platform that lets your customers get the wide range of services by interacting with the tablet device with Kiosk software running on it. A tablet can be installed next to the cash desk, in the sales area or right at the entrance to your...
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  • 4
    Paldesk

    Paldesk

    Paldesk

    Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy to keep track of all your real-time conversations and follow up on with ease over e-mail. Offering flexibility and a dynamic app interface, it stands out as being adaptable and customer oriented when you need it the most.
    Starting Price: $9 per user per month
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  • 5
    Spectrum

    Spectrum

    Spectrum

    From planning and design through factory integration, Spectrum is the only end-to-end solution for product customization. Users love the ability to co-create. On average, custom products created with Spectrum generate conversion rates 400% higher than similar stock items. Bringing the custom ordering process online streamlines operations by automating orders and manufacturing specs. Spectrum’s true-to-life product renderings help minimize customer service issues. Not surprisingly, people...
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  • 6
    Sefas

    Sefas

    Sefas

    A powerful, end-to-end solution that significantly improves your ROI throughout the communication lifecycle. Sefas is the only customer communication management solution that does true integration of all print and digital formats. We are market leaders in ingesting communication from all sources, standardizing it, and controlling the entire production workflow. By helping you understand customer behavior, we help you better serve your customers and significantly improve customer experience...
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  • 7
    Okendo

    Okendo

    Okendo

    Capture high-impact customer reviews and showcase them on your site to build trust and drive conversions. Display customer photos and videos in stunning media galleries that showcase your customer community and differentiate your brand. Collect valuable first-party customer data to increase customer intimacy and optimize marketing performance. Fuel your marketing engine in Klaviyo with automatic data sync from Okendo. Capture rich and compelling customer content in the form of ratings, reviews...
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  • 8
    Simplify Reality

    Simplify Reality

    Simplify Reality

    The benefits of an intelligent, technology-driven, innovative venue are limitless, for both the venue and the greater community it serves. Address your customers’ needs faster than ever with your Personalized Know-It-All Bot! Using machine learning, we create automated customer service to Save Time & Money & Increase Sales & Satisfaction. With our AI platform, we can help you process orders faster and more efficiently by responding to customers’ initial inquiries and leading them through...
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  • 9
    zenloop

    zenloop

    zenloop

    With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn...
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  • 10
    Eazipoints

    Eazipoints

    Eazipoints

    One of the predominant challenges today for a merchant is that around 50% of their customers never return to the stores. This dents the revenue. With Eazipoints, business owners are increasing their revenue by offering unique loyalty program, understanding the customer behaviour and engaging them directly. Using our innovative platform and mobile app, business owners can apply key strategies for customer acquisition, customer retention and customer engagement. They can connect with millions...
    Starting Price: $22.26 per month
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  • 11
    ZoomInfo Chat
    Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.
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  • 12
    Gofindo

    Gofindo

    Gofindo

    Mobile is the secret to keeping today’s customers happy and coming back again and again. Gofindo’s mobile platform delivers engaged customers for businesses of every size. Launch your loyalty and rewards program today. Take advantage of the mobile edge. Gofindo designs custom apps that create bonds with your customers and drive sales. We help deliver targeted engagement at each stage of your customer relationship. Gofindo’s tools help you locate, acquire and then retain customers with stand...
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  • 13
    Dameware Remote Everywhere
    SolarWinds® Dameware Remote Everywhere (DRE) provides a powerful remote support solution for IT professionals to access nearly any platform or device to solve issues quickly. It delivers clear visibility and communication capabilities to solve technical problems fast and delight end users. Packed with all the features of premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price.
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    7 Ratings
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  • 14
    Touchpoint CX

    Touchpoint CX

    Touchpoint Group

    Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback...
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  • 15
    Etiya CRM
    Any organization that wants to succeed must aspire towards having excellent customer relations and the first leg of this journey is adopting a no-nonsense approach to customer relationship management (CRM). CRM is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention which are both qualities...
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  • 16
    NEXUS CDP

    NEXUS CDP

    APEX Technologies

    The NEXUS platform combines powerful data collection, processing and governance capabilities with powerful custom analytics and BI and AI-driven insights to enable seamless data applications and create a truly intelligent global marketing closed loop. Enable 360-degree intelligent customer insights, smart marketing and personalization, ultimately enabling data-driven marketing freedom. Realized personalized real-time data-driven intelligent marketing. Allow multi-dimensional analysis of massive...
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  • 17
    Support.cc

    Support.cc

    500apps

    500apps' Support.cc is an all-in-one helpdesk ticketing system that gives your clients faster and more helpful support. It aids in customer service, productivity, customer happiness, and time and money savings. In your customer support software, you may handle tickets and provide a knowledge base to take care of all of your customers' demands with minimal effort. For $14.99 per month, subscribers have access to 37+ apps.
    Starting Price: $14.99 per month
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  • 18
    Quala

    Quala

    Quala

    Quala mines qualitative data streams such as email, calls, and CRM notes to quantify what customers say and teams hear. That gives you insights to inform product roadmaps and customer experience strategies. And insights to trigger workflows so you can better serve, retain and upsell individual customers. Quala uniquely tracks what customers are saying, what the team is observing, and what customers are doing in your product. Integrations with top systems and our powerful API get contact...
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  • 19
    The Customize Boxes

    The Customize Boxes

    The Customize Boxes

    The Customize Boxes is a Custom Packaging Company, delivering the best packaging solutions to all small and large businesses for years. Get aesthetically pleasing custom packaging boxes crafted with premium-quality seamless stuff & with embossed logo to offer valuables with elegance. Encase products in creative boxes to stand out in a crowd & leave lasting impression! Want to make your electronic products more appealing? With our unique custom electronics boxes, you can give your items...
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  • 20
    Anova Consulting Group

    Anova Consulting Group

    Anova Consulting Group

    Every day, your customers choose whether to continue their relationship with your company based on the quality of their experiences with you. Anova Consulting Group’s customer experience analysis is a customized program that produces unbiased and unfiltered feedback from your clients and customers. It can enable you to assess the quality of those experiences and the likelihood that your clients and customers will continue to do business with you. Define strengths, weaknesses and gaps within...
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  • 21
    Simpliconnect

    Simpliconnect

    Simpliconnect

    Our highest priority at Simpliconnect is to connect businesses to their customers. We achieve this through customer engagement – building an emotional connection between your customer and your brand with our convenience store loyalty program. A comprehensive customer engagement strategy is essential to driving increased sales growth and operating the best convenience store loyalty program possible. Ensuring a positive customer experience and building impactful relationships creates loyal...
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  • 22
    CogniSaaS

    CogniSaaS

    CogniSaaS

    CogniSaaS is a customer-centric onboarding and implementation platform that helps enterprise SaaS businesses achieve faster time to value. It minimizes the usage of silos of tools; improves collaboration with customers and internal stakeholders; tracks and prioritizes hundreds of projects for value delivery through data visualization, visibility, and accountability.
    Starting Price: Custom Pricing
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  • 23
    Lemon

    Lemon

    Lemon

    Lemon helps SaaS companies improve cash flow & reduce customer churn by up to 90%. Lemon is a simple checkout solution for small-to-medium-sized B2B software vendors that lets your customers retain the comfort of paying for software monthly whilst paying you for your annual plan up-front, instantly. Integrating into your payment stack is simple: add the Lemon widget to your payment pages and we'll do the rest. Lemon pays your annual price upfront. Your customer pays us back monthly...
    Starting Price: $15 per month
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  • 24
    chatlyn

    chatlyn

    chatlyn

    Communicate with your customers on the channels they prefer. Whether it’s a reservation, concierge, room service, etc. – no message is lost and at the same time assigned to the right team in our ticketing system. The server location and storage of your customer data meet the latest standards. So you can communicate with your customers with peace of mind. Your team is on the road a lot? No problem, our Android and iOS apps are available in the official stores for your team to answer any message...
    Starting Price: €49 per month
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  • 25
    Fera

    Fera

    Fera

    Add, import, manage and moderate your customer reviews, photos & videos with ease. Sync reviews from Facebook, Google and other sources to show on your site in tandem with your own reviews. Approve or decline content submitted by your customers before it shows on your site. Show your store really cares by responding to your reviews (both positive and negative). Touch up content like typos and grammar to maintain your brand's credibility. Let customers to submit photos and videos...
    Starting Price: $7 per month
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  • 26
    Froonze

    Froonze

    Froonze

    Our main widget is a multi-functional customer portal that replaces the default account page. The new portal unites most of our features, plugins, and integrations with other apps to provide your customers with a seamless experience. Provide your customers with all the information they need about their past orders and shipping addresses. Add custom content and tools from other apps to make your account page a one-stop for all relevant information. Make it easy for customers to resume...
    Starting Price: $5 per month
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  • 27
    BlastPoint

    BlastPoint

    BlastPoint

    Our technology is business results-driven, meaning that our partners’ strategic objectives are at the core of the customer intelligence we deliver. Understand your customers at the household level. Discover behavior patterns, demographics & values so you can meet them where they are with the solutions they need most. Acquire more customers and keep them for life. Optimize channels for more effective targeting & outreach. Enroll more customers in beneficial programs like paperless billing...
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  • 28
    AlloReview

    AlloReview

    AlloBrain

    Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedback to your CRM. Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers. Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. Maximize the potential of your promoters and engage your...
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  • 29
    Cloodo WhatsApp CRM
    Cloodo WhatsApp CRM is an all-in-one platform designed to elevate business efficiency, simplify operations, and create superior customer experiences. Some of main features include: 1. Customer Interaction: Helps manage customer conversations and provide great service. 2. Sales Enhancement: Finds and guides new customers using their data. 3. Cross-selling and Upselling: Suggests products based on customer preferences to increase sales. 4. Customer Engagement: Provides a platform for easy...
    Starting Price: $12
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  • 30
    Acquia CDP
    Unify customer data from multiple sources into a single, persistent customer ID. Equip cross-functional teams with machine learning insights, powering 1:1 segmentation at scale. Evolve your marketing strategies and elevate customer experiences with centralized data that delivers impactful insights. Use behavioral insights to build seamless experiences across multiple channels. A better customer data picture improves personalization, giving your marketing strategy and decisions a sharper focus...
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