[go: up one dir, main page]

Results for: customization

x
View:
Open Source Commercial

Suggested Categories:

Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customization"

118 Products for "customization" with 2 filters applied:

Sort By:
Call Recording Canada Clear Filters & Widen Search
  • 1
    Twilio

    Twilio

    Twilio

    Design and deploy your ideal customer engagement experience. Twilio is a single fully-programmable platform with flexible APIs for any channel and over 400+ integrations, backed by a community of over 9 million developers. Build accurate and personalized experiences for your customers, easily and at scale, using SMS and WhatsApp messaging, voice, video, email, and more.
    Leader badge">
    1,319 Ratings
    Starting Price: $0.0085 per min
    View Software
    Visit Website
  • 2
    CallTrackingMetrics

    CallTrackingMetrics

    CallTrackingMetrics

    CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. ...
    886 Ratings
    Starting Price: $79 per month
    View Software
    Visit Website
  • 3
    CallShaper

    CallShaper

    CallShaper

    ...The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
    24 Ratings
    Starting Price: $75 per month
    View Software
    Visit Website
  • 4
    Phonexa

    Phonexa

    Phonexa

    ...With a global presence and headquarters in Glendale, California, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. The platform delivers end-to-end visibility, compliance, and control across every customer touchpoint, helping marketers scale smarter and maximize ROI.
    222 Ratings
    Starting Price: $250/month
    View Software
  • 5
    Shape Software

    Shape Software

    Shape Software

    ...Shape provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape's suite of services today.
    Leader badge">
    132 Ratings
    Starting Price: $119
    View Software
  • 6
    RingCentral RingEX
    ...Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
    Leader badge">
    3,120 Ratings
    Starting Price: $19.99/month/user
    View Software
  • 7
    HoduCC

    HoduCC

    Hodusoft

    ...Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.
    Starting Price: As per Seat
    View Software
  • 8
    LiveAgent

    LiveAgent

    Quality Unit

    LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. ...
    Leader badge">
    160 Ratings
    Starting Price: $15.00/month/user
    View Software
  • 9
    MiaRec

    MiaRec

    MiaRec

    MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
    View Software
  • 10
    HGS Agent X

    HGS Agent X

    Hinduja Global Solutions

    Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment.
    Starting Price: $119 per user per month
    View Software
  • 11
    Humach

    Humach

    Humach

    ...By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.
    Starting Price: $75 per month
    View Software
  • 12
    CallSource

    CallSource

    CallSource

    CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead...
    View Software
  • 13
    maaiiconnect
    maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.
    Starting Price: Free
    View Software
  • 14
    Clarity

    Clarity

    Clarity

    ...Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities.
    View Software
  • 15
    NICE CXone Mpower
    ...By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.
    2 Ratings
    View Software
  • 16
    Tollring

    Tollring

    Amity Solutions

    Drive productivity and transform customer experience with Tollring’s actionable intelligence. With options including call recording with AI analytics, call analytics, and collaboration analytics, you’ll have all the information you need to succeed. Make decisions that drive sales and transform your customer experience. From call recordings to collaboration data, Tollring provides a holistic view of your business communication, across every team, both internally and externally facing. ...
    View Software
  • 17
    3CLogic

    3CLogic

    3CLogic

    3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.
    Starting Price: Contact for a quote
    View Software
  • 18
    Castel Cloud

    Castel Cloud

    Castel Communications

    ...The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link.
    View Software
  • 19
    CallFinder

    CallFinder

    CallFinder

    CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves...
    4 Ratings
    View Software
  • 20
    Trust+

    Trust+

    ServeMeBest

    ...Trust+ is suitable for all high quality customer care operations in any sector including telecoms, utilities, travel, hospitality, logistics, government, finance and healthcare.
    View Software
  • 21
    800response

    800response

    800response

    ...Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.
    View Software
  • 22
    Aspect Quality

    Aspect Quality

    Aspect, an Alvaria Brand

    Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. ...
    View Software
  • 23
    Talkdesk

    Talkdesk

    Talkdesk

    Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
    2 Ratings
    Starting Price: $85 per month
    View Software
  • 24
    CallN

    CallN

    CallN

    ...Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.
    Starting Price: $13.50 per month
    View Software
  • 25
    Oreka TR
    OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording,...
    1 Rating
    View Software
  • 26
    Intalk.io

    Intalk.io

    Intalk.io

    ...A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.
    View Software
  • 27
    Voxjar

    Voxjar

    Voxjar

    ...Voxjar applies Machine Learning and Artificial Intelligence to transcribe your reps’ phone calls and measure emotions. Then it automatically analyzes the content and call data according to rules you outline. Voxjar delivers insights distilled from thousands of your customer phone calls. Use them to improve agent performance, enhance your products, decrease friction, and better know your customers. Last but not least, Voxjar provides all of the tools you need to improve your reps’ conversations with customers. Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
    Starting Price: $270 per month
    View Software
  • 28
    CallWatchPro
    7twenty's CallWatchPro creates an organizational customer oriented culture. Designed for organizations that handle service and sales calls without a formal call center, Call Watch Pro boosts the level of customer service and satisfaction utilizing minimal managerial resources. Monitoring all customer-facing personnel according to updated KPIs and providing real time insights, Call Watch pro enables managerial staff to constantly improve customer service and internal communications. ...
    View Software
  • 29
    Thrio

    Thrio

    Thrio

    Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. ...
    Starting Price: $89 per month
    View Software
  • 30
    Productlane

    Productlane

    Productlane

    ...Our vision is to accelerate global innovation by building a new standard tool for product discovery. Opinionated, fast, and seamlessly integrated with the modern product stack – we help our customers use insights from feedback, interviews, support, or sales to build truly great products.
    Starting Price: Free
    View Software
  • Previous
  • You're on page 1
  • 2
  • 3
  • 4
  • Next

Related Categories