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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
View more categories (20) for "customization"

37 Products for "customization" with 2 filters applied:

  • 1
    Nectar

    Nectar

    Nectar

    Build culture and guide employee behavior with Nectar Recognition software. Help employees feel valued, connected and engaged no matter where they work. Build camaraderie and celebrate wins both big and small consistently. Our customers improve culture, retention and renew year over due to the positive results. Our recognition & rewards platform enables everyone (peer to peer & manager to employees alike) to send meaningful recognition rooted in core values. Nectar has the most extensive rewards catalog so users can choose from company branded swag, Amazon products, gift cards or custom reward types. ...
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    Starting Price: $5/Employee/Month
  • 2
    Awardco

    Awardco

    Awardco

    Awardco is employee rewards and recognition that builds culture with custom recognition programs, incentivizes performance and participation through sales, safety, and wellness and wellbeing initiatives, and powers modern engagement strategies with the largest reward network in the world and the most customizable solution available.
  • 3
    Motivosity

    Motivosity

    Motivosity

    ...HR teams get tools for surveys, engagement tracking, and analytics—all integrated with Slack, Teams, ADP, Workday, and most HRIS platforms. It’s simple to use, quick to implement, and drives real results: Motivosity customers see lower turnover, higher eNPS, and deeper peer connection. With customizable rewards, lifestyle spending accounts, and built-in feedback tools like MV6, Motivosity gives HR leaders a modern way to support employee well-being, boost morale, and build cultures of gratitude that actually stick.
  • 4
    Wellmo

    Wellmo

    Wellmo Mobile Wellness Solutions MWS

    ...Don’t waste time and money in a massive infrastructure project, take a ready platform and get to market instantly. Learn and develop further with your customers and partners.
  • 5
    InfoCision

    InfoCision

    InfoCision Management Corp

    InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. ...
  • 6
    Optimal Thinking 360 Assessment

    Optimal Thinking 360 Assessment

    The World Academy of Personal Development Inc.

    ...You will obtain your own custom prescription to maximize personal and professional success. For corporations and groups, the best results are obtained from a combination of individual self-evaluations and observer evaluations from team members.
    Starting Price: $45.00/one-time/user
  • 7
    Tictrac

    Tictrac

    Tictrac

    ...The world is changing at pace and with it, too, are the needs of employers and employees. That’s why we adapt, react and evolve to match. Insurers use Tictrac to create meaningful engagement with their customers, streamline their underwriting, and gain deeper consumer insights. We’re fully customisable to your needs with the full support of our enterprise product and customer success teams. Tictrac is for everyone — not just the marathon runners or the mindfulness converts. We’ve made the Tictrac platform inclusive, motivational and a place where meaningful change happens.
  • 8
    MediKeeper Wellness Portal
    ...Founded in 2003, The MediKeeper technology gathers and analyzes disparate health data. By providing de-identified population reporting in a seamlessly integrated portal, MediKeeper’s customers are better able to manage their population’s health and make smarter wellness investments.
    Starting Price: $1.00/month/user
  • 9
    Culture Cloud by O.C. Tanner
    ...Tanner is a comprehensive employee recognition platform that combines software, tangible awards, and memorable moments to enhance the employee experience and company culture. It offers configurable recognition solutions including peer appreciation, milestone celebrations, custom awards, and team initiatives designed to motivate and connect employees. Backed by award-winning research, the platform integrates seamlessly to deliver personalized recognition at scale globally. Culture Cloud supports businesses with culture consulting, brand communications, education, and custom award design services. Trusted by over 1,100 multinational clients and used by millions of employees worldwide, it drives measurable results like increased engagement and reduced attrition. ...
  • 10
    Buddi

    Buddi

    Buddi

    Buddi is on a mission to revolutionize mental wellness, making it accessible to all and customizing treatments for each individual. With an extensive range of resources, we offer comprehensive support, sparking personal growth and empowering users to embrace their uniqueness on their transformative journey to emotional well-being.
  • 11
    JOON

    JOON

    JOON

    ...By replacing forgettable prepaid cards and restrictive marketplace portals with seamless card-linking technology, JOON is modernizing benefits from fitness to L&D to family care. JOON’s customers include top rated employers like Betterment, Daily Harvest, OLIPOP, and many more. Set It and Benefit™ with the world’s first card-connected benefits solution. Deliver a secure and seamless experience by enabling benefits recipients to connect personal cards and bank accounts for purchases and reimbursements.
    Starting Price: $5 per user per month
  • 12
    Abundantly

    Abundantly

    Abundantly

    ...We understand that recognition needs to be authentic and cater to the unique needs of a dispersed workforce. Here's what sets us apart: We meet your people where they are. . Meaningful recognition, every time. Empowerment through customization. Abundantly provides you with in-depth support for lasting impact Invest in your people, and watch your business thrive. Schedule a demo today and discover how Abundantly can transform your employee engagement strategy.
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    Starting Price: $1.50 per user per month
  • 13
    Propeller

    Propeller

    Partners in Leadership

    Propeller is a digital platform that improves team performance by creating greater engagement and positive accountability for achieving the team’s top-priority outcomes. Propeller works by engaging team members with four time-tested and value added channels of communication and learning.
    Starting Price: $15.00/month/user
  • 14
    nVIGORus

    nVIGORus

    Clinemetrica

    Measurable results require high participation rates. Baseline assessments are tailored to each individual’s interests and objectives. Some employees are already doing great. Others are concerned about a specific health problem, or want to live a healthier life by exercising more, losing weight, reducing stress, sleeping better, etc. No lengthy health risk assessment to complete. Employees choose the modules that are meaningful to them at that moment in time and can spend as little as a...
  • 15
    FitLyfe 360
    FitLyfe is a technology company that applies innovative, proprietary solutions to drive better wellness outcomes for companies and individuals. Our adaptive single platform maximizes flexibility, enabling each company to customize integrative wellness solutions that meet the changing needs of their members. By combining an accessible and secure technology platform with the full spectrum of state-of-the-art wellness programs, FitLyfe gives companies the tools to streamline administration, increase engagement and measurably improve wellness outcomes.
  • 16
    NEUROFIT

    NEUROFIT

    NEUROFIT

    ...Our breakthrough approach targets the nervous system directly, with daily body check-ins, habit tracking, biometric scans through your phone's camera. As you use the app, it customizes somatic exercises and AI Coaching sessions to your unique nervous system profile. In this way, we reduce your stress baseline as quickly as possible. To date, we’ve supported 60K users in 100 countries, and trained over 500 health professionals (doctors, therapists, health coaches etc) in our breakthrough Nervous System Fitness® method.
    Starting Price: $39.99 / 3 months / user
  • 17
    Truworth Wellness

    Truworth Wellness

    Truworth Infotech

    ...We have implemented elements of gamification, incentivization, social networking, and behavioral economics to support employers, insurance providers, pharmaceutical companies, and medical caregivers around the world in their efforts to empower their audience to become healthier. Wellness is not a one-size-fit-all approach. What works for one person may not necessarily work for everyone. Therefore, Truworth Wellness offers a completely customized wellness programs based on your organization’s health & wellness needs. Our wellness programs are designed to grow with you regardless of where your organization stands on its wellness journey.
  • 18
    ConXus
    ...Take your point-of-care health initiatives to the next level with real-time patient engagement and data exchange. Combine your program design with our white-labeled platform to build custom, digital experiences for your wellness services.
  • 19
    FITSTATS

    FITSTATS

    FITSTATS Technologies

    ...Track longitudinal data. Assess, analyze and report outcomes, including health measures, motor skills, fitness and more with standardized test batteries or using your own custom tests, standards, rubrics and grading scales.
  • 20
    Zevo Health

    Zevo Health

    THE HEALTHIEST WORKPLACE

    ...This gives us the health & wellbeing baseline metrics and identifies the drivers and risks to wellbeing. Following the wellbeing audit, our team design a comprehensive, customized, and research-based program suited to the needs of your organization and individual employees. Our leading-edge technology builds effective and lasting healthy habits for your employees. Our technology is designed to keep motivation alive, drive engagement and encourage productivity. Every organization is different and every employee in that organization has their own individual wellbeing needs. ...
  • 21
    Healthgram

    Healthgram

    Healthgram

    ...That’s why we partner with forward-thinking companies to deliver the very best healthcare experience that also minimizes cost. Take control of your healthcare investment with a comprehensive self-funded solution – driven by data, guided by experts, and customized for your business. Find additional savings beyond network discounts through proactive and independent claims analyses. Deliver a benefits experience that’s easy to navigate and proactively helps employees find high-value care. Case managers and health coaches work compassionately with employees to improve financial and clinical outcomes. ...
  • 22
    Changers.com

    Changers.com

    Blacksquared

    Changers CO2 fit is a SaaS platform for your individual corporate wellness promotion. No matter whether you would like to host walking and cycling competitions or offer all your existing wellness activities in one app. Our clients can combine their corporate wellness with their CSR activities by donating for charitable projects or planting trees. They can also motivate their employees by using our rewards marketplace to give bonus points and raffle valuable prizes.
    Starting Price: $79.00/month
  • 23
    LifeOmic Precision Wellness
    ...Drive long term results and a reduction in healthcare costs by giving your team support whenever and wherever they need it with on-demand Les Mills fitness videos, UCLA mindfulness sessions, custom Challenges and mental health coaching. Kick off an individual or team challenge at any time that is inclusive, fun, holistic and motivating. Choose from a goal attainment challenge where everyone has the opportunity to be a winner or a race to the top of the leaderboard challenge and award the top performers.
  • 24
    Walkingspree

    Walkingspree

    Walkingspree

    ...Your employees can connect their wearable devices and smart phones to track their steps, other physical activity, and participate in our fun walking challenges. We offer you a dedicated Client Success Team who will help you create an impactful, robust program with challenges, custom marketing materials, meaningful incentive strategies, and ongoing support to provide you continued engagement. 93% of members reported their overall happiness and well-being improved by participating in their employer’s Walkingspree program. 86% of members reported their overall physical health improved from participating in Walkingspree programs and challenges.
  • 25
    Vantage Fit

    Vantage Fit

    Vantage Circle

    ...Immerse yourself in your wellness journey with accurate trackers and seamless integration with wearable devices. Immerse yourself in your wellness journey with accurate trackers and seamless integration with wearable devices. Easily manage and customize your workplace wellness campaigns with our highly intuitive admin dashboard.
    Starting Price: $2
  • 26
    meQuilibrium

    meQuilibrium

    meQuilibrium

    Hybrid work, high turnover, rising mental health risks. Today’s non-stop pace of change threatens your greatest asset; your people. Resilience empowers employees to take care of themselves, and their customers. meQuilibrium works at every level, from building each individual member’s personal resilience, to leadership development and empathy skills for your managers, to help you understand and respond to the needs of your organization as a whole. meQuilibrium’s Workforce Resilience Suite holistically addresses employers’ greatest risks amidst rising rates of mental health challenges, burnout, and turnover. ...
  • 27
    Oracle Work Life Solutions Cloud
    Effectively manage a global workforce. Provide personalized volunteering recommendations so employees can connect with what matters to them most. Empower employees to develop their influence and brand with insights based on social media connections and reach. Create activities and contests to positively impact employees’ energy, productivity, and overall well-being. Plan, manage, and optimize global people processes with a single common data source. Make better decisions, personalize your...
  • 28
    Goodworld

    Goodworld

    Goodworld

    ...Use the page as your primary website donation portal, or create pages for funds and chapters. Design your page with our easy-to-use editor. Offer one-time, recurring or spare change donations, and add custom fields to collect the data you need.
  • 29
    United Heroes

    United Heroes

    Sport Heroes

    ...Everyone can participate, their way, no matter their sport level. Your platform fit in your CSR strategy, liven up your commitments. Our teams manage your project and customize the platform for your company. Our app is designed to encourage your employees to move and take care of themselves, so that they improve their lifestyle habits in the long term. Build a complete program, punctuated by major moments of collective mobilization. Create an event and make a lasting impressionwith a sports, solidarity and collective challenge. ...
  • 30
    Headspace for Work
    Our app, backed by science, offers hundreds of meditations on topics ranging from stress to sleep, focus, and anxiety. Headspace for employees has everything you need to introduce Headspace to your team, promote mindfulness, and measure its impact. Our customer success team provides support and tools for you and your employees to get the most out of Headspace. Using Headspace for 30 days helps reduce stress by 32%. With only 4 sessions exhaustion is reduced by 14%. Using Headspace for 4 weeks increases concentration by 14%. With just one session, mental wandering is reduced by 22%. Using Headspace for 3 weeks increases compassionate behaviors by 21%, and reduces aggression and reactivity to negative comments by 57%. ...
    Starting Price: $12.99 per month
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