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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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55 Products for "customer" with 2 filters applied:

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  • 1
    Axero

    Axero

    Axero Solutions

    Axero is an award-winning intranet and employee experience platform. Hundreds of companies use Axero to communicate, collaborate, manage tasks, organize content and develop their company culture. Down with legacy intranets and document dumping grounds that are difficult to update and impossible to maintain. Our unified suite makes it easier than ever to launch modern intranets, employee hubs, enterprise portals & more. Connect your workforce in one integrated platform. Why Axero? We...
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    205 Ratings
    Starting Price: $10/user/month
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  • 2
    Air

    Air

    Air.inc

    Centralize your team's content in a workspace that's organized, versioned, and easy to share. Sure, Air stores your content. But it also has smart search, guest permissions, custom layouts, version tracking, and hassle-free sharing that makes every part of the creative process easier and more enjoyable. Stop hiding your assets in folders and zip files. Plan social media posts, create lightweight presentations, and organize your content in a workspace that reflects your brand. Navigate your...
    802 Ratings
    Starting Price: $250 per month
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  • 3
    Paligo

    Paligo

    Paligo

    ... of content and optimize the content creation process. Additionally, the modern SaaS UI lets content creators of all levels of proficiency to easily grasp the fundamentals of structured authoring.

 Our goal is to make structured authoring more accessible to a wider audience by simplifying and demystifying the process. This is achieved through our intuitive and user-friendly CCMS, which is both powerful and robust, enabling our customers to easily author, manage, translate, and publish content.
    99 Ratings
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  • 4
    Mozard

    Mozard

    Mozard

    The Mozard Suite is a generic 'zero code / low code' software platform with which you can set up (configure) processes and services by means of user-friendly interfaces, so without programming. This flexible way allows Mozard's customers to respond to the needs of their employees, managers and customers without costly customization processes. Mozard now works for more than forty small, medium and large organizations. The majority of these organizations use Mozard as an organization...
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  • 5
    Bitrix24

    Bitrix24

    Bitrix24

    .... The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.
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    15 Ratings
    Starting Price: $ 49 per month
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  • 6
    Documize

    Documize

    Documize

    Make compelling product decisions and dominate your competition, for free. Zerabase unifies product objectives, roadmaps, assets, analytics & customer interactions. Everything organized in one place, for better visibility and outcomes. Productify everything, from your marketing website to the products & services you provide to customers. If it impacts the bottom line, then it deserves a home of its own. Rally the troops around what matters most right now. Assign objectives to metrics, feedback...
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  • 7
    KnowledgeAQ
    Our KCS Aligned℠ software, KnowledgeAQ, helps knowledge managers integrate quality and consistency into the authoring workstream. It's a web-based application that's designed to work hand-in-hand with your existing system to guide compliance within the authoring and review process, resulting in a common voice and a better customer experience. KnowledgeAQ presents custom checklists, workflow, and feedback into the knowledge authoring process, assuring your standards are applied to all content...
    Starting Price: $39 per user per month
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  • 8
    Storyteq

    Storyteq

    Storyteq

    Scale the production of your video and banner ads Consumers are moving across a multitude of channels and are demanding relevant content. Regardless of the level of customization you need, its essential to generate and distribute content in a fast and scalable way. Storyteqs creative management platform provides a fully integrated workflow to easily translate digital assets into highly customized and brand consistent creatives.
    Starting Price: $550 per month
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  • 9
    SmartCore

    SmartCore

    Ninth Wave

    With over 20 years of PPM experience in a wide variety of sectors, including government, finance and technology, SmartCore is a proven web-based PPM solution and we continue to exceed our customers’ expectations even as their business changes. Our experienced and qualified PPM professionals will work to meet your unique opportunities and challenges. The Ninth Wave team strives to provide insightful and effective solutions for every circumstance. When providing solutions for our customers, we...
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  • 10
    censhare

    censhare

    censhare

    censhare is a Universal Content Management platform which centralizes and automates all content and processes to give our customers the freedom to create engaging content and customer experiences across all channels. censhare is a platform with content at its heart. This allows for both central management and global sharing of content, no matter what the channel, touch point, language or customer expectation. We enable companies to grow by turning the creativity of their staff into great...
    Starting Price: $1000.00 per month
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  • 11
    Onehub

    Onehub

    Onehub

    Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your...
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    36 Ratings
    Starting Price: $37.50/month
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  • 12
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    18 Ratings
    Starting Price: € 4.99 /mo
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  • 13
    Nomadesk

    Nomadesk

    Nomadesk

    Business File Sharing & Synchronization software that allows your professional customers to edit, share, synchronize and secure files from anywhere, online and offline! Nomadesk creates encrypted, virtual hard drives on your computer – “Vaults”. Place your files in a Vault and they are automatic. Retention of multiple versions; cloud-based trashcan, datacenters in Brussels and Frankfurt. Your files are made accessible via any smartphone, tablet; encrypted cache with remote wipe.Invite others...
    Starting Price: $7.50 per month
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  • 14
    NetExplorer

    NetExplorer

    NetExplorer

    Secure your data, collaborate, and share with your teams, partners and customers. Designed to ensure the security of your data, the NetExplorer solution facilitates file sharing. Simple for the user, complete for the administrator, exchange files with no size limit, and in complete confidentiality. NetExplorer facilitates internal and external collaboration. Document creation and co-editing features increase productivity, eliminate distance and reduce costs. Don't waste any more time switching...
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  • 15
    Leapdocs

    Leapdocs

    Leapdocs

    Leapdocs is an affordable, secure, easy document management application for enterprises, small businesses, and start-ups. Import scans, Word documents, Excel spreadsheets, photos, Emails, and files of any type and from any source. Files are automatically indexed for searching. Files are stored in folders just like on your computer, and custom metadata allows each file to have values such as, SSN, Invoice Number, or Birth Date. Users are organized into Groups and detailed file and folder...
    Starting Price: $25 per month
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  • 16
    EasyContent

    EasyContent

    EasyContent.io

    EasyContent is a leading platform for content operations, offering automated workflows, real-time collaboration and advanced content management for streamlining content processes efficiently. We focus on user experience, allowing for simple and efficient use of the platform. Customizing to specific user needs is one of the main aspects that contributes to higher user engagement. We offer SEO tools that help users improve the visibility of their content on search engines. The platform supports...
    4 Ratings
    Starting Price: $167 per month
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  • 17
    WriterDuet

    WriterDuet

    WriterDuet

    ... for writers’ rooms, sketch groups, and anybody who has a process built around feedback (or even just multiple devices). Format effortlessly, customize your workflow, create custom templates, and lock pages or save revision drafts with one click so that you can spend more time writing. Writing is rewriting, but that doesn't mean you should be forced to copy-paste a thousand times. WriterDuet integrates and organizes your beat sheets, treatments and outlines.
    Starting Price: $7.99 per month
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  • 18
    Folderit DMS
    The most user-friendly document management software in the world. Unlimited e-signing. Affordable and Secure Try it for free for 14 Days! Folderit DMS has three cornerstones in a combination that sets it apart from any other document management system: user-friendliness, security and affordability. We offer monthly and yearly subscription plans and provide customization projects (including local installation) for bigger enterprises.
    Starting Price: $27.00/month per team
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  • 19
    Nimbus Portal Solutions

    Nimbus Portal Solutions

    Nimbus Portal Solutions

    ... won’t be able to experience anywhere else. Nimbus is hosted and replicated across a multitude of secure, world class data centres that are locally hosted in each region, giving customers optimal confidence in the performance of our file protection system. User files are only accessible by people who possess the appropriate logins to a valid URL, with self-managed unique logins providing complete privacy of your dedicated login details.
    Starting Price: $22.50 per month
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  • 20
    Imaging101

    Imaging101

    Imaging101

    ... to create new, or modify existing, business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation. We help you manage, protect, and back up ALL of your documents. But it’s not all about documents. We also handle eMails and dozens of media files like images, pictures, videos, voice recordings, etc.
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  • 21
    OpenText Core Share
    OpenText™ Core Share provides all the functionality needed to securely share and collaborate on projects while working remotely, with partners and customers behind and beyond the corporate firewall. Simple and intuitive to use, Core Share is a SaaS application that offers the enterprise level security and compliance IT departments require with the flexibility that users need. Core Share’s unique ability to enable both a hybrid environment and a full cloud experience sets it apart from other...
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  • 22
    Streams.AI by PanTerra Networks
    Streams.AI by PanTerra Networks is an all-in-one UCaaS and VoIP cloud phone system that combines business voice, video meetings, messaging, SMS, fax, and secure file sharing in a single platform. Built for productivity and growth, Streams.AI delivers features such as an intelligent receptionist, real-time transcription, analytics, and agent assist to improve team efficiency and customer engagement. As a full contact center software solution, it offers skills-based routing, queue management...
    Starting Price: $24.95 per user/month
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  • 23
    Google Workspace
    G Suite just got better — introducing Google Workspace (formerly G Suite). Everything you need to get anything done, now in one place. An integrated workspace that’s simple to use, Google Workspace lets you spend less time managing your work and more time actually doing it. Address what’s important and let Google handle the rest with best-in-class AI and search technology that helps you work smarter. Work from anywhere, on any device – even offline – with tools to help you integrate, customize...
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    13 Ratings
    Starting Price: $6 per user per month
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  • 24
    AODocs

    AODocs

    AODocs

    AODocs is the only document management platform built for Google Drive, letting companies build powerful, secure business applications without limiting collaboration or sacrificing user experience. Replace traditional systems like Documentum, OpenText, FileNet by our flexible SaaS platform, cutting down on infrastructure and administration costs, slashing implementation time, and breaking information silos. Reduce human errors with easy-to-configure (and change!) business workflows,...
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  • 25
    Media Shuttle
    ... transfer - Unlimited, brandable portals for all file sharing use cases - Works with your on-premises storage and/or cloud storage - Easy to set-up, administer and use. Up and running in a day - Unrivaled customer support with a 95% NPS score to prove it
    5 Ratings
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  • 26
    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer is a leading provider of intranet software that brings people, teams, and ideas together. Used by organizations around the world, ThoughtFarmer is designed to streamline internal communication, facilitate knowledge management, and encourage collaboration across geographical distances. ThoughtFarmer excels at engaging distributed employees. Featuring integrations to critical business software such as Slack, Microsoft, and Google, ThoughtFarmer keeps your remote workforce...
    5 Ratings
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  • 27
    Kahootz

    Kahootz

    INOVEM Ltd (trading as Kahootz)

    Accessible anytime, anywhere, our cloud collaboration software makes it simple for your internal and external stakeholders to teamwork in a secure online environment. Kahootz provides online workspaces, which can be configured for your specific business purpose. With little IT training or consultancy required, your teams can quickly set up new workspaces and begin collaborating across organisations in minutes. There’s no need to use multiple tools to collaborate. Kahootz’s features...
    Starting Price: £5.50/month/user
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  • 28
    Moxtra

    Moxtra

    Moxtra

    Moxtra’s Client Interaction Platform has been built in partnership with several of the world’s leading financial institutions. These organizations use the platform to power their digital business — with rigorous compliance, privacy, security, and auditability. Moxtra enables the seamless extension of business processes. For enhanced security, the solution can be deployed as a private cloud, shared multi-tenant cloud, or on-premise service. All interactions on Moxtra are self-documented and...
    1 Rating
    Starting Price: $120 per month
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  • 29
    Filedepot

    Filedepot

    Nextide

    ... is still using a shared drive facility to retain commonly accessed documents can benefit from deploying filedepot. The filedepot Document Management module can satisfy your document handling needs with a highly collaborative, easy-to-use system, supporting users in all stages of the document life cycle. Role based security protects corporate documents for safe access and distribution to internal and external customers.
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  • 30
    FilesAnywhere

    FilesAnywhere

    FilesAnywhere

    ...Anywhere integrates in various ways to make your life easier in the cloud. We offer everything from Single Sign On to DocuSign integrations. Take a look at what we have to offer at the link below. From paper to digital, allowing you the freedom to upload your own HTML or Form Fillable PDF’s to create custom eForms and Workflows to help you streamline processes, and make better business decisions.
    Starting Price: $4.99 per month
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