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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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929 Products for "customization" with 2 filters applied:

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  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. ...
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    7,297 Ratings
    Starting Price: $34 per month
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  • 2
    Process Street

    Process Street

    Process Street

    Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and audits to vendor management and document control, Process Street ensures every step is followed and every action is logged. Built for regulated industries like financial services, healthcare, and...
    1,098 Ratings
    Starting Price: $1500/month
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  • 3
    WorkBright

    WorkBright

    WorkBright

    WorkBright is the only compliance-first digital onboarding platform built to protect your business while accelerating hiring. We enable employers of all sizes to manage Form I-9, tax forms, and custom hiring documents with a focus on eliminating errors and reducing compliance risk. With automated form and policy updates, flexible integration options, and rapid implementation, WorkBright delivers the perfect balance of protection and efficiency that compliance-conscious organizations need in today's complex and fast-moving regulatory environment.
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    414 Ratings
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  • 4
    HyperVerge

    HyperVerge

    HyperVerge

    Companies in Fintech, Crypto, Gaming, Edtech, BFSIs, Telecom, Marketplace etc use HyperVerge’s Identity Verification Platform for onboarding customers seamlessly, fraud checks, face authentication, age verification, document verification, eKYC and other services. HyperVerge currently helps clients onboard over 30 million customers every month (~3% of India’s population). With just an ID and a Selfie, you can verify the identity of your customer in seconds. You can prevent fraud and ensure compliance with AML/KYC. ...
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  • 5
    Titan

    Titan

    Titan

    ...No other product on the market does it better or faster. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap!
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    363 Ratings
    Starting Price: $12 per month
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  • 6
    CustomsCity

    CustomsCity

    CustomsCity

    CustomsCity was established out of a combined experience of more than 30 years of helping companies comply with Customs Compliance. We believe that by adopting modern technologies and combining them with the knowledge of Customs & Trade we can deliver the optimal solutions for our customers. Our team’s passion for Customs Compliance powers our Global Customs Platform.
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  • 7
    Microsoft Customer Lockbox
    Most operations, support, and troubleshooting performed by Microsoft personnel and sub-processors do not require access to customer data. In those rare circumstances where such access is required, Customer Lockbox for Microsoft Azure provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data, whether in response to a customer-initiated support ticket or a problem identified by Microsoft. ...
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  • 8
    Sparq

    Sparq

    Alida

    Sparq is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction.
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  • 9
    Simple Opt Out Compliance

    Simple Opt Out Compliance

    SimpleOptOutCompliance.com

    ...We developed a set of cost effective tools to help firms stay compliant with GDPR, CCPA and other privacy laws with zero hassle, and zero intrusion in to your firm's IT. Setting up a monitoring task in our web application has been designed to be simple and fast. Each task will automatically respond to data removal requests. Customers can create multiple tasks monitoring the same inbound address to help manage requests from different sources. Each task will save the identity of people requesting data opt-out / deletion in a secure, encrypted database. The tasks will respond to, and manage verifiable consumer deletion requests. Using our RESTful API endpoint allows firms to check their current customer records against the opted out list and send a confirmation of deletion email to the opted out customer.
    3 Ratings
    Starting Price: $350 per month
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  • 10
    Cargoes

    Cargoes

    Cargoes

    Cargoes Customs is a next-gen customs solution providing a single-window interface for customs compliance, revenue generation, and streamlined processes for trading communities and other government agencies. CARGOES customs is a suite of products that enable customs authorities and trading communities to perform end-to-end clearance processes with highly sophisticated risk management, inspection, and post-clearance audit controls.
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  • 11
    Authologic

    Authologic

    Authologic

    Authologic is a global identity orchestration platform that connects all major verification methods through one API — enabling secure, compliant, and seamless digital onboarding worldwide. It combines government databases, e-IDs, digital wallets, bank IDs, document OCR & biometrics into a single flow — helping businesses onboard users faster, reduce fraud & meet KYC, KYB, and AML requirements. Authologic integrates over 50 methods in more than 200 countries, ensuring consistent &...
    1 Rating
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  • 12
    Know Your Customer

    Know Your Customer

    Know Your Customer

    Know Your Customer’s award-winning solutions enable traditional as well as newly established organizations to deliver a fully digital yet completely secure onboarding experience for both corporate and individual customers, centralizing the KYC/AML process through a uniquely easy-to-use platform. Through Know Your Customer’s intuitive compliance platform and vast range of customer-facing tools (APIs, iOS/Android App, Web Portal), compliance teams can efficiently perform all necessary KYC and AML checks on both corporate and individual customers, reducing compliance teams’ manual work by up to 85%.
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  • 13
    aiReflex

    aiReflex

    Fraud.com

    ...aiReflex's Response layer manages fraud centrally via an omnichannel case manager, automating tasks & decision-making to reduce fraud, friction & fraud team inefficiencies. Investigators become superheroes with a 360-degree view of the customer and explainable AI to manage a case with great accuracy & speed, with intelligent search, reporting, queue management & link analysis. Contact us at fraud.com to learn how we can improve your fraud defences.
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  • 14
    Revoke

    Revoke

    Revoke

    ...White-label data protection app for your customers. Data breach notifications for staff and customers Easy setup – no requirement for IT integration. Boost your reputation as a secure and ethical custodian of your customer data. Foster a positive reputation for ethical data management and transparency with your customers. Stop holding priceless customer data in insecure plain text.
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  • 15
    Trident 1

    Trident 1

    Trident 1

    ...You can access Trident 1 from anywhere on any device, so you’re always in control of your retail operations. We specialize in retail sales, range management, compliance, industry leading integrations, secure payment processing, and excellent, US based customer service.
    2 Ratings
    Starting Price: $249/mo
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  • 16
    Invenna

    Invenna

    Invenna

    ...The analysts, data engineers, data scientists and consultants of Invenna have been managing the customer insights of organizations across various branches for years. With Invenna Engage you can reach your customers through all online and offline channels and establish campaigns with pure ease. Use triggers or events and respond to the current needs of each customer.
    Starting Price: €2,500 per month
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  • 17
    Tealium Customer Data Hub
    Tealium Customer Data Hub is an advanced platform designed to unify, manage, and activate customer data across multiple channels and touchpoints. By integrating data from websites, mobile apps, and other digital sources, it enables businesses to create a cohesive, real-time view of their customers. This centralized data hub empowers organizations to deliver personalized experiences, optimize marketing strategies, and enhance customer engagement.
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  • 18
    eKYC110

    eKYC110

    WISE AI

    ...Introducing eKYC1110 - A revolutionary KYC solution that works seamlessly for customers by shortens customer onboarding process up to 95%. Intergrate your business with eKYC110, it's easy to use and simple to implement. Create a seamless customer experience. Increase customer opt-in rate. Reduce customer acquisition & verification costs. Enhance customer risk assessment.
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  • 19
    PASSiD

    PASSiD

    PASSiD

    Instant identity verification for your business and customers. Benefits of integrating with passid. Instantly verify your customer's identity. Online, over the phone and on premise. Age Verification. Verify your customers age for any age restricted content or premises. Authentication. Let your customers login with a secure way using biometrics. Omni Channel Payment. Accept payment online, over the phone and in store. eKYC & AML Checks.
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  • 20
    CustomsNow

    CustomsNow

    CustomsNow

    CustomsNow™ is focused purely on delivering trade solutions to drive costs out of your supply chain while improving compliance. Achieving 100% compliance at a fraction of the cost is your goal and our mantra. CustomsNow™, your direct filing solution, was built on the premise of superior customer service and the best, most secure and easy to use technology on the market.
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  • 21
    SAP Customer Consent
    SAP Enterprise Consent and Preference Management. Build customer relationships based on transparency and control using customer consent and preference management tools. Win customers’ trust with robust consent and preference management tools from SAP. Deliver the transparency and control over personal data that’s demanded by today’s customers. Address requirements of regional data protection laws such as GDPR, CCPA, and LGPD.
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  • 22
    Fenergo

    Fenergo

    Fenergo

    ...Our community-led regulatory policy and rules ensure compliance by design. Fenergo revolutionizes how Commercial, Business and Retail banks manage customer journeys throughout the customer lifecycle. It empowers banks to deliver a modern, digital experience to customers, from any channel of their choice. By digitally transforming back-to-front office operations, banks can ‘delight’ customers with a truly optimized, efficient and better customer experience through every stage of the customer lifecycle.
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  • 23
    ClearPort

    ClearPort

    Sitpro Ltd

    ClearPort is a modern customs management software and API platform that simplifies imports, exports, and transit declarations for businesses of all sizes. It enables seamless interaction with CDS, NCTS, GVMS, and Safety & Security (ENS) systems, helping logistics providers and traders fulfil their customs requirements online with ease. Built with a clean, intuitive interface, ClearPort automates repetitive tasks, validates data before submission, and reduces rejection rates. ...
    Starting Price: £250
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  • 24
    Consentric

    Consentric

    MyLife Digital

    VALUABLE INFORMATION Protect customers' personal data as an asset as you collect their permissions Generate richer customer insight through analysis of permitted data Boost the value exchange between you & your customers MANAGE & ENRICH CUSTOMER RELATIONSHIPS Improve trust through personal data transparency Allow customers to manage their permission changes in real time Retain customer permissions by presenting granular consent options REGULATORY COMPLIANCE Record permissions across all customer touch-points in one central platform Manage the 6 lawful bases defined by GDPR Capture the privacy policy active at date of permission granted Provide an immutable audit trail SALESFORCE Enables Sales, Marketing, Service and Financial Services Clouds Works with leads and contacts in Tasks and Cases Able to surface permissions data across all customer touch-points with snap-ins Provides standard web-to-lead functionality no need for bespoke solutions Aligned to GDPR articles
    Starting Price: POA
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  • 25
    NorthRow

    NorthRow

    NorthRow

    Regulated businesses use NorthRow to accelerate their onboarding processes and increase effectiveness of their Client Due Diligence. Improve customer experience and meet your compliance requirements with our client onboarding solutions. Continually monitor for relevant changes in your customer profiles to proactively manage your regulatory risk. Efficiently remediate your existing customer base with our API-driven solution to help ensure compliance. Compliance is about more than ticking boxes, making quick, effective decisions about your customers is critical. ...
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  • 26
    Experian Partner Solutions
    ...Leveraging Experian's extensive data resources and expertise, partners can deliver personalized experiences that foster customer loyalty and satisfaction. Additionally, Experian offers employee benefit solutions that promote financial well-being and security in the workplace. By collaborating with Experian, businesses can position themselves as trusted advisors, offering value-added services that meet the evolving needs of their customers.
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  • 27
    Hyarchis

    Hyarchis

    Hyarchis

    Offer your customers an entirely digitized onboarding experience while ensuring peace of mind with a fully automated regulatory compliance solution. Use innovative technology based on Artificial Intelligence so that your customers can quickly start their customer journey. We would be happy to tell you about Document processing, Identity verification, Risk Profile Assessment, and KYC Workflow.
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  • 28
    Cognitive View

    Cognitive View

    Cognitive View

    ...Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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  • 29
    SmartBorder

    SmartBorder

    SmartBorder

    Customs clearance technology for air, ocean, rail and truck imports and exports. Our intuitive applications allow you to manage your entire import/export operations with ease. And when you have questions - our knowledgeable support team led by licensed customs brokers will be there to back you up. Not every filer has the same operating procedures.
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  • 30
    GIEOM Digital Validator
    Reduce time to onboard new customers by 90% and the onboarding cost by 70% with GIEOM’s Digital Customer Onboarding platform. Developed ground up and supports On-Premise and Cloud deployment. PWA (progressive web application) enabled. No need to download any app. Fully trained AI/ML engine with high accuracy to recognize and read multi country ID documents. Fully compliant with country specific regulatory guidelines on customer identification process.
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