Qfiniti

Qfiniti

OpenText CEM
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About

Learning Objects is the Cloud platform that allows you to create your own dedicated training environment. Video on demand, videoconferencing room, documentary, refresher courses and regulated and non-regulated training, provision of participation certificates and student communities. Our solution entirely in Italian, developed in Italy for companies, associations, training institutions, is integrated with zoom, webex cisco, woocommerce, wordpress. The convergence of transversal, technical, technological, informational and strategic skills are the element that distinguishes the Qltech approach to the digital market. We are a digital marketing agency and we are a software house. Therefore we develop highly technological and innovative marketing projects to grow your business. Data management, customer Intelligence insight, artificial intelligence marketing, digital strategy, customer interaction solutions.

About

OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multichannel interaction analysis, offering real-time agent support and call center performance management capabilities. Qfiniti automatically delivers relevant, accessible and actionable customer intelligence to allow organizations to better understand customer interactions and deliver outstanding service across the globe. Deployed on-premises or on the cloud, Qfiniti integrates with most contact center telephony systems and CcaaS vendors, such as Amazon Connect, Twilio, RingCentral and Genesys. Offers performance assessment capabilities to identify coaching opportunities. Allows users to create and modify evaluations online with easy-to-use scoring and navigation features. Uses unique agent rankings, skills, seniority and availability to support scheduling,and allows users to forecast staffing requirements and accurately schedule single and multi-skilled agents.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Schools, companies, businesses in need of an online training platform

Audience

Businesses and companies in need of a contact center workforce optimization solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

QLTECH
Founded: 2010
Italy
www.qltech.it/

Company Information

OpenText CEM
Founded: 1991
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/contact-center-workforce-optimization/opentext-qfiniti

Alternatives

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Naboo Academy

KINETIKON

Alternatives

AgentTime

AgentTime

Portage Communications

Categories

Categories

Learning Management Systems (LMS) Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
eCommerce
eLearning Companies
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing

Mobile Learning Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
eCommerce
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Integrations

Amazon Connect
Cisco Webex Training
Genesys Cloud CX
RingCentral RingCX
Twilio
WooCommerce
WordPress
Zoom

Integrations

Amazon Connect
Cisco Webex Training
Genesys Cloud CX
RingCentral RingCX
Twilio
WooCommerce
WordPress
Zoom
Claim Learning Objects and update features and information
Claim Learning Objects and update features and information
Claim Qfiniti and update features and information
Claim Qfiniti and update features and information