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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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27 Products for "customer support" with 2 filters applied:

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  • 1
    OneBill

    OneBill

    OneBill

    OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open...
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    10 Ratings
    Starting Price: $1500.00
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  • 2
    incentX

    incentX

    incentX

    ... strategies. Streamlined operations mean fewer mistakes and a unified approach across all departments. And when it comes to customer interactions, incentX ensures they're meaningful, fostering stronger relationships. Choose incentX and experience a smarter way to manage incentives.
    4 Ratings
    Starting Price: $65 per user per month
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  • 3
    Kademi

    Kademi

    Kademi

    Kademi helps companies turn transactional relationships into long-term valued partnerships by onboarding partners, incentivizing sales growth, and rewarding loyalty. Explore the powerful features behind Kademi’s all-in-one PRM Software that customers use to build highly successful channel partner solutions. Manage the entire lifecycle of partners from onboarding, automating engagement, targeting, and managing data. Tools to incentivize partners to achieve sales targets, calculate payouts...
    Starting Price: $800/month
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  • 4
    Integral

    Integral

    PartyPlan Solutions

    Capture individual and event sales with Integral, a complete, cloud-based direct selling and ecommerce solution. Recruit, develop, and retain field sales force across any industry on a single, unified platform. Integral is equipped with all of the tools you need to maintain and expand a successful direct sales business. Leverage our all-in-one solution for all of your staff, sales force, and customer needs, accessible from any device. Get all the tools you need to stay on top of your business...
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  • 5
    PayKickstart

    PayKickstart

    PayKickstart

    PayKickstart is the most complete checkout, recurring billing, affiliate management and retention solution in the market with global capabilities. It's like an extension of your accounting, product/dev, and marketing teams. Track and manage recurring billing throughout the customer lifecycle. Automate everything from simple subscriptions to complex usage and event-based billing models. Plug revenue leaks and minimize churn with a suite of advanced dunning and revenue recovery tools. Protect...
    Starting Price: $29 per month
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  • 6
    HRSoft Compensation Management
    ..., and auditable process. Primary features include automated worksheets and budgets, salary merit and bonus calculations, global pay requirements, custom reporting and allocation, HRIS integration, and more.
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  • 7
    Xoxoday

    Xoxoday

    Xoxoday

    Xoxoday offers a suite of products to drive growth through meaningful rewards, recognition, loyalty, and engagement programs. Our suite includes five products: Plum, a rewards and incentives platform with a global redemption marketplace; Empuls, an employee engagement and recognition tool; Loyalife, a platform for running customer loyalty programs; Compass, a sales commission and incentive automation system; and Loopr, a solution for managing and distributing merchant offers. We work...
    Starting Price: $8/user/month
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  • 8
    Concert Finance

    Concert Finance

    Concert Finance

    .... Evolving to meet your needs as your business grows, including multi-currency support and ASC 606 accounting. Bringing operational experience to partner with your business beyond initial setup and onboarding.
    Starting Price: Free
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  • 9
    ZenCentiv

    ZenCentiv

    ZenCentiv

    ... every step of the way, from deployment to monthly processing. Since we’ve done the work ourselves, we can provide you with top-level support that you can count on. Instead of using outdated spreadsheets or other ineffective systems, tap into a truly automated solution to design your custom comp plan.
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  • 10
    RPMS

    RPMS

    RPMS

    Many of our customers take advantage of the remote application that we call RPMSCloud, allowing users to run RPMS from anywhere with an Internet connection. RPMS desktop users can do much the same thing. By using Microsoft Remote Desktop, home-based employees can log in to their office computer and operate it remotely. Yesterday RPMS and Repfabric jointly announced a new partnership to bring the power of the Repfabric CRM to RPMS users everywhere. This partnership will also bring the strength...
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  • 11
    Xtiva

    Xtiva

    Xtiva

    ...-proof engine that incorporates advanced features to help your business succeed. Our clients see the advantage decades of experience brings to power the way you and your team work. At Xtiva, we exclusively work with Financial Services firms. This means we appreciate how unique and intricate your business need are, including the myriad of complex producer, regulator, operations, shareholder and customer driven issues.
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  • 12
    NetCommissions

    NetCommissions

    NetCommissions

    ... Performance Management Solutions. We have a proven track record of developing and delivering innovative solutions that deliver not only timely and accurate payments, but also provide customers with the industry's most integrated, comprehensive, and motivating web-based Sales Incentive and Commission Management Software solutions. NetCommissions is delivered as a Software as a Service, we like to say the accent is on Service.
    Starting Price: $65 per month
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  • 13
    Telarus CommissionVue
    When you want to understand recurring income streams, meet your financial responsibilities, and forecast investment plans, turn to Telarus. We lead the industry with transparent and predictable recurring commissions. Quickly view snapshots of real-time billings, commissions, and payments, or get into commission details by order, supplier, or customer record. Create customizable trends and projections by suppliers and products. Compare increases, decreases, and relative variances in forecasted...
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  • 14
    inLOGIC

    inLOGIC

    inLOGIC.ca

    We have the best-in-class compensation software program with the lowest Total Cost of Ownership in the market today. We empower our customers by offering the robustness and configuration capabilities you typically see in enterprise Sales Performance Management systems without huge upfront capital, internal resource demands, and ongoing costs. Adapting to new software isn’t always as easy as it sounds. We have created various learning resources that can accelerate your learning curve. Ongoing...
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  • 15
    Compass

    Compass

    Xoxoday

    ... the sales process. Its customizable dashboard allows tracking of performance across teams, geographies, and plans in real time. With dedicated support, training, and flexible pricing, Compass helps businesses accelerate ROI on sales compensation.
    5 Ratings
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  • 16
    CommPay

    CommPay

    Onyx CenterSource

    ... disburses payments to all participating agencies, usually within a week, and provides detailed confirmation reports. Hotels and agencies gain 24/7 access via the online portal to reconcile payments, validate transactions, and monitor outstanding claims. The process includes research and support services to track inquiries, disputes, or missing payments, and all activity is logged and accessible via customer-service channels.
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  • 17
    MaxBill

    MaxBill

    MaxBill

    MaxBill drives the operational transformation forward, supporting businesses on their journey to hyperautomation to help create, market and monetize new and existing services. Our smart BSS solution, built for both enterprises and SMBs, serves as a solid foundation for the company’s intelligent, partner- and customer-centric, data-driven and compliant digital ecosystem. We have been successfully implementing our solution to support telecommunication, utilities, gaming and energy service...
    1 Rating
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  • 18
    MarketTime

    MarketTime

    MarketTime

    MarketTime offers B2B wholesalers, sales rep agencies, and retailers seamless integration of physical and digital commerce. Serving sellers and buyers globally for over 36 years, we are here to grow your business. At a tradeshow or out in the field, write orders quickly on an iPad/iPhone/Android using the MarketTime wholesale order writing app with bar code scanning and full access to your customer and product data/images. MarketTime offers a simple-to-use, highly configurable website...
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  • 19
    Easy Incentivizer
    .... Progressive Commissions can be calculated 3. Different Commission Criteria can be defined for each user. 4. Commission Criteria can be stored in a form of a template to be used for other users. 5. Personalized dashboards for each user to see their performance for the last 5 years. 6. Role Hierarchy set up so that sales agents cannot see the dashboard for other users. By using Easy Incentivizer businesses can: ✔ Save Time ✔ Save Costs ✔ Manage Commissions effectively ✔ Define Custom Com
    Starting Price: 0$
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  • 20
    Qobra

    Qobra

    Qobra

    Qobra is the all-in-one sales compensation platform that empowers operations, finance and sales teams to leave Excel behind and deliver real-time commission automation, accuracy and transparency. With Qobra you can automate complex commission calculations, build flexible compensation plans via a no-code editor, and give every rep real-time visibility into their earnings, driving trust, alignment and performance. Our intuitive interface supports multiple currencies, hierarchies, bonus...
    Starting Price: $29/month/user
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  • 21
    Visdum

    Visdum

    Visdum

    ... earning potential. With just a few clicks, integrate any data source, while maintaining data integrity. Auto-sync data with real-time sync or customize a schedule. Ditch downloading endless reports, get all your data in one single place in real time. Save hundreds of hours as your data gets automatically synced to your ERP or CRM, ensuring data hygiene. System-notified reminders to ensure that your commission structures stay up-to-date.
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  • 22
    eRep

    eRep

    Revalize

    eRep CPQ (configure price quote) software empowers manufacturers and distributors that need to simplify their complex quote-to-order processes with a modern cloud platform. eRep enables sales teams to accurately quote faster and sell smarter while accelerating growth with faster sales rep onboarding, enhanced business intelligence, and improved customer experience. eRep functions as an independent bridge between your CRM and ERP while remaining platform agnostic - meaning you don't have...
    Starting Price: $75/user/month
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  • 23
    EvolveNXT

    EvolveNXT

    EvolveNXT

    Whether you are a health insurance carrier or any other broker commissions-centered business, EvolveNXT’s platform offers the ability to customize a suite of solutions to effectively streamline your sales performance and day-to-day management of complex business processes. We’ve spent more that a decade working with premier insurance carriers and developing a solution to handle the complex needs of highly competitive and regulated carrier markets. Our compliance-based solution will enable you...
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  • 24
    Performio

    Performio

    Performio

    ... once a month or millions of records that require daily calculations, we can handle it all - and have happy customers to back it up. Behind our beautiful user interface lies all the power you need. ASC606 reporting, multi-currency, retroactivity, you name it, we’ve got it. We take the complexity out of complex commission plans. Automate your sales commission calculations. Communicate sales comp in an instant. Gain actionable insights from having all your sales compensation data in one place.
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  • 25
    Xactly Commission Expense Accounting
    A complete commissions expense management solution that ensures compliance with the latest ASC 606/IFRS 15 standards. Automate true-up changes due to any contract event, whether a contract adjustment, shift in employee status, or customer churn. Impairments are triggered automatically for any changes, including start dates or changes in the benefit period. Gain a holistic view of the complete lifecycle of your commission expenses with a library of pre-built and automated reports and dashboards...
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  • 26
    BizAutomation

    BizAutomation

    BizAutomation

    BizAutomation automates your ENTIRE business without any of the "Good, Better, Best", "Sell by the App", or "Teaser Pricing" shinanigans so prevelant with Big Tech software these days. We're a transparent U.S. based family owned software company with old fashioned values that gets directly involved in our customer's success... Meaning we're a "customer" not "consultant partner" first advocate. If you like where this is going, take a look at our cloud business suite, the most...
    3 Ratings
    Starting Price: $79.95/month/user
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  • 27
    QuotaPath

    QuotaPath

    QuotaPath

    QuotaPath automates the commission process, building accountability and ownership for revenue teams as they manage and track variable pay. Teams that use QuotaPath gain visibility into commissions and forecasted earnings and see an increase in revenue and quota attainment, as a result. Sync your deal data and immediately feed accurate earnings calculations in the tool. QuotaPath is the only commission tracking software built for all of Sales, Finance, and RevOps. We’re automating...
    Starting Price: $15 per user per month
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