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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 2
    Global Switch

    Global Switch

    Global Switch

    Global Switch is a leading owner, operator and developer of large scale network dense, carrier and cloud neutral multi-customer data centres in Europe and Asia-Pacific. Our data centres provide rich ecosystems and offer reliability, security and flexibility that our customers require to house their IT infrastructure. Global Switch operates thirteen data centres in key connectivity hubs across Europe and Asia-Pacific, providing around 390,000 sq m of state of the art technical space. At Global...
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  • 3
    Vaultas

    Vaultas

    Vaultas

    No matter your scope, we’ve got you covered. We offer a suite of reliable, enterprise-class shared and dedicated hosting products. Whether you need a single server or hundreds of servers, one gig of storage or a petabyte of storage, Vaultas has custom solutions to meet the most demanding IT needs and requirements. Through our constantly expanding network of high-quality IT and storage partners, you’ll have access to some of the top hosting service and storage providers who can support any...
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  • 4
    Choopa

    Choopa

    Choopa

    ... can also customize and replace any hardware component in your hosting package. Let our sales representative analyze your hosting needs and create a custom solution for you today! The Choopa.com network is designed from the ground up to deliver high throughput for today's high traffic media sites while adding redundancy for superior reliability. We back our network with our 100% Uptime SLA and 0% Packetloss-free guarantees.
    Starting Price: $209.95 per month
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  • 5
    Digital Realty

    Digital Realty

    Digital Realty

    Designed for your business. Rapidly deploy with move-in ready solutions, or quickly customize. From single cabinet to multi-Megawatt deployment, we’ve got you powered for success. Move-in ready cages and cabinets to meet your hybrid IT requirements, with colocation solutions that adjust and scale as your needs change. Enjoy the privacy and control of a dedicated data center without a major capital investment. Choose from a selection of service providers, levels of redundancy, power...
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  • 6
    Data Foundry

    Data Foundry

    Data Foundry

    ..., infrastructure and power requirements. We provide options for buying or renting equipment, and we accommodate companies of all sizes. Our customers deserve a choice in a competitive marketplace of network providers. Colocation customers can secure cross-connects via diverse points of presence built out of our facilities. We maintain partnerships with a variety of carriers and offer blended bandwidth for maximum reliability.
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  • 7
    Fast2Host

    Fast2Host

    Fast2host

    Fast2Host is one of the UK's leading independent web hosting companies, providing the best in business and affordable web hosting solutions for thousands of customers worldwide. We have supplied quality web hosting services since 2002 and have won a number of awards. Fast2host hosts all dedicated servers in our Cambridgeshire datacentre, on-site. We do not use other companies networks or datacentres, allowing us full control over all aspects of hosting. We provide our customers with fast...
    Starting Price: $5.30 per month
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  • 8
    China Telecom

    China Telecom

    China Telecom Americas

    China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale private carrier with unique access to providers in Asia and the Americas, we offer a wide range of communication and data center services for multinational customers. CTA is headquartered in Herndon, Virginia, with offices in Chicago, Dallas, Los Angeles, San Jose, Sao Paulo and Toronto. Enterprises...
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  • 9
    CoreSpace

    CoreSpace

    CoreSpace

    We employ the latest cloud technologies, OpenStack, Kubernetes and VMware, and customize them to give your IT maximum competitive advantage. Whether you are looking for the cost-effectiveness of a public cloud or the safety and security of a private cloud, CoreSpace can provide you with a fully customized, managed, modernized cloud using OpenStack, Kubernetes and/or VMware. Tell us your story and we will build a custom cloud solution designed specifically for your business needs. Access any...
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  • 10
    Coreix

    Coreix

    Coreix

    Coreix is a leading IT services company known for its exceptional service and response times. We provide cloud, hosting, colocation, infrastructure fully managed services as well as remote working, to businesses across the globe. If you’re looking for secure, robust, high-quality IT and hosting solutions. Coreix was formed in 2003 to answer the need for a customer-driven managed hosting provider with unparalleled expertise, cutting-edge technology and award-winning industry-leading customer...
    Starting Price: $25.44 per month
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  • 11
    HOSTKEY

    HOSTKEY

    HOSTKEY

    We prioritize your budget, therefore by choosing our service, you’re guaranteed to get the assistance that meets your expectations but doesn’t exceed resources. We offer an agile and flexible product customized to your requests. Every client gets a maximally customized treatment. We are ready to meet your most advanced needs in server configuration. Every server we sell has been assembled and checked personally. Qualified personnel, and professional services for both the experienced...
    Starting Price: €60 per month
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  • 12
    TierPoint

    TierPoint

    TierPoint

    Every company is at a different point on the path to digital transformation. Wherever you are, we’re there to help you along your journey. With a vast network of data centers, cloud pods, and IT experts we deliver customized solutions that help you grow today, tomorrow and in the years to come. Security is your primary concern and our first priority. Secure by design, our IT solutions are built for peace of mind. With state-of-the-art physical and network security measures that include multi...
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  • 13
    Hurricane Electric

    Hurricane Electric

    Hurricane Electric

    ... or Carriers with diverse fiber into the building. Includes 42U Cabinet, Power, 1 Gbps Internet bandwidth. Limit one per customer. Promotion extended by popular demand. Diverse A & B Power available (fully separate PDUs, panels, transformers, generators). Multiple racks in cages in the same building as CoreSite Any2 San Jose. Custom designed video surveillance of every cabinet. Card keyed doors and other onsite security measures.
    Starting Price: $400 per month
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  • 14
    CyrusOne

    CyrusOne

    CyrusOne

    We build our data centers faster thanks to a highly optimized supply chain, which enables us to get equipment, generators and building materials faster than the competition. CyrusOne aligns with customers to partner and support them as they scale with engineering and design services, including power and usage projections, floor planning, connectivity assessments, and implementation scheduling. Its data centers are designed to achieve optimal flexibility no matter the scale. Using hybrid cloud...
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  • 15
    Aruba.it

    Aruba.it

    Aruba.it

    ... certified email (PEC) accounts, 130,000 physical and virtual servers and a total of around 5.4 million customers. We provide hosting services, public and private cloud services, housing and colocation services, dedicated servers, digital signature services, fiber optic internet, digital preservation, e-billing, certified email, SSL certificates and smart-cards. For more than 10 years, Aruba Enterprise has been dedicated to planning, implementing and managing technological solutions.
    Starting Price: €0.99 per month
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  • 16
    Advanced Hosting

    Advanced Hosting

    Advanced Hosting

    Since 2002 Advanced Hosting offers a comprehensive suite of solutions including dedicated servers, VPS, project administration, corporate infrastructure development and content delivery to provide our clients with support and care and optimize their projects performance. Modern equipment, new technologies and high-quality control allow customers not to waste time on technical aspects when implementing their projects. Our team of 40 qualified experts provides round-the-clock support.
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  • 17
    Iron Mountain

    Iron Mountain

    Iron Mountain

    Iron Mountain provides wholesale deployments in many of our markets, including underground and strategic edge locations. Ask us about our dedicated data center solutions. Want to go big? Our wholesale data centers are hyperscale ready. We understand your unique technology requirements and can help in solving big data and cloud expansion challenges. With our build-to-suit data centers, you can design and customize a data center solution to meet your specific needs, without the expense...
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  • 18
    Kao Data

    Kao Data

    Kao Data

    Kao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable and sustainable home for their compute. Kao Data leads the industry in pioneering the development and operation of data centres engineered for AI and advanced computing. With our Harlow campus the home for a variety of mission-critical HPC deployments - we...
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  • 19
    UnitedLayer

    UnitedLayer

    UnitedLayer

    ... enterprises, SMBs, government agencies, and startups in maximizing the benefits of their multicloud investments. Their colocation services ensure improved responsiveness, resource utilization, and scalability, resulting in better customer experiences and faster time to market.
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  • 20
    ark

    ark

    ark data centers

    ark is a leading enterprise data center, hybrid cloud, and network partner that empowers customers to elevate their technology strategies with innovative solutions and expertise. Their data-driven, people-powered, and future-focused approach is key to rising above the flood of data. ark's owned edge data centers are catalysts for business evolution, providing the power, performance, and people to support the growing demand for scalability and automation in the wake of rapid technological...
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  • 21
    Go4hosting

    Go4hosting

    Go4hosting

    .... Effortless flexibility, power and control with full root and performance diagnostics. Futuristic solutions with Tier-III datacenters & cloud ecosystem, backed by dual redundancy components, located in diverse geographies. After the customized name has been fixed with the system success you can here access the addresses of the files which are holding on in your OSS can use the custom name.
    Starting Price: $8.99 per month
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  • 22
    Lumen Cloud
    Create, run and scale apps at speed with our portfolio of flexible cloud solutions from Lumen Cloud (formerly CenturyLink Cloud). Get powerful, hybrid-ready services with the governance, automation and advanced features needed to accelerate your business. Whether you need elastic infrastructure, cloud-native application services, orchestration or managed solutions, unify it all on our secure platform. High-performance edge apps need instant data response. Lumen® Network Storage delivers...
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  • 23
    ANS

    ANS

    ANS

    Your partner for secure, cloud-led digital transformation and managed services. Public or private, our scalable, bespoke cloud solutions are built on enterprise-grade tech. Stay one step ahead with robust protection against the ever evolving cyber-threat landscape. Optimize your website, prevent downtime or enhance your remote working capabilities. Our specialist experts are qualified in all major platforms and have years of experience giving over 5,000 customers sound, useful advice. 24...
    1 Rating
    Starting Price: $75 per month
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  • 24
    AT&T Colocation
    ..., cloud service providers and business partners. Optimized for modern private/public IT architectures that support transport, SD-WAN, mobility, voice, security, and more. AT&T Client Executives support customers from implementation throughout the contract lifecycle. Work with a single provider for your end-to-end network needs, rather than working with multiple disparate vendors. Access to 465+ facilities worldwide means we’ll be where its best for you.
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  • 25
    Hydro66

    Hydro66

    Hydro66

    ... connectivity solution options and provide class-leading security to make sure your applications stay online all the time. When you need a colocation cage for an additional layer of privacy we will custom design and build the space and power density you need. Mesh steel built from solid floor to ceiling gives your applications the ultimate physical security. For maximum flexibility and time to market for colocation build to spec projects, we can provide a range of resilience, size and density options.
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  • 26
    Ntirety

    Ntirety

    Ntirety

    ... will guarantee you better business outcomes. With over 500 top technical certifications, our team has the in-depth expertise needed to recommend, manage, diagnose, and secure the best infrastructure solutions to meet your organization’s unique business needs, today and in the future. Ntirety is in alignment with you and your customers’ needs, offering your organization expert resources and support, technical capabilities across platforms, process creation and implementation.
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  • 27
    CDNetworks

    CDNetworks

    CDNetworks

    We offer servers, power/space/cooling, customization of caged environments, IP transit services/Remote Hand Services (dedicated IT management & maintenance performed by a qualified team of technicians). If you expect large volumes of traffic viewing your content, then you’ll need a lot of space and resources to store your enterprise-grade servers. With CDNetworks colocation services, we provide you with professionally managed cooling, backup generators, security, and redundancy systems...
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  • 28
    NetForChoice

    NetForChoice

    NetForChoice

    Experience unbeatable massive parallel processing with NFC GPU Servers and drive your workflow to next level. NetForChoice high-performance Dedicated server (Windows/Linux) would be perfect for companies of all sizes. Managed Windows / Linux VPS hosting offers uptime, security, and flexibility at affordable pricing. Flexibility to create a self-managed custom server environment and pay only for what you use. Simplify your IT management operations with enterprise-grade SAP infrastructure...
    1 Rating
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  • 29
    HosterDaddy

    HosterDaddy

    HosterDaddy

    ..., you get the flexibility to cancel the plan within 30 days. We know the availability of your website is your primary concern and so is ours. Our Tier-3 and Tier-4 data centers enable us to provide you the best uptime. Get the high-quality and best web hosting at HosterDaddy. We are always appreciated and awarded for performance, reliability, security and customer service.
    Starting Price: $1.5 per month
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  • 30
    iWeb

    iWeb

    iWeb

    Since 1996, iWeb’s scalable hosting solutions have helped organizations around the world turn big ideas into powerful brands and applications. Now part of Leaseweb, today we share both the innovative spirit of our smallest customers and the global footprint of our most established. Instantly deploy dedicated servers across Leaseweb’s global network of data centers, with online sales and assistance. Host your servers on a highly resilient network that delivers uninterrupted availability month...
    Starting Price: $0.06 per hour
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