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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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35 Products for "customization" with 2 filters applied:

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  • 1
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO.
    2 Ratings
    Starting Price: $99/month
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  • 2
    Detrack

    Detrack

    Detrack Systems

    ...In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    139 Ratings
    Starting Price: $29/month/user
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  • 3
    Tookan

    Tookan

    JungleWorks

    ...Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 4
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module.
    Starting Price: $129 per month
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  • 5
    Locate2u

    Locate2u

    Locate2u

    Locate2u allows you to track your workers, share your live location with your customers, and optimize your route. You need a system to organize your customer's bookings, throw away the spreadsheets, paper and whiteboards. Stop calling your team while on the road, asking them for their location and status updates. Use Locate2u to save time, money and grow your business. Use our range of GPS devices to track your vehicles, equipment and even your freight.
    Starting Price: $10 per month
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  • 6
    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. ...
    Starting Price: £35 per month
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  • 7
    Track-POD

    Track-POD

    Track-POD

    ...Use our drag-and-drop route planner to import deliveries and collections. Optimize by time, distance, and expense. 2. Generate and print shipping labels. Have your drivers scan packages and items before departure and at the customer's location using our barcode scanner app. 3. Keep customers in the loop. You can share unlimited free email notifications to customers expecting their packages. Include a live tracking link and a dynamic ETA to eliminate all calls on delivery status. 4. Customize our Proof of Delivery template in PDF. We offer a customizable Proof of Delivery template with any subscription plan. ...
    Starting Price: $29 per month
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  • 8
    AIMS Express

    AIMS Express

    Courier Software

    AIMS Express is an advanced, but easy to use, system for creating and managing consignments. Your customers have access to the system via a choice of built-in web sites where they can create and track their own jobs. By configuring each customer's individual service levels it is possible to 'auto-route' the consignments with manifests being automatically created once the driver has confirmed the consignment(s) 'on board'. Complex Tariff structures are made easy with numerous functions to clone/copy or quickly create new. ...
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  • 9
    GSMtasks

    GSMtasks

    GSMtasks

    ...Know where your drivers are and how every task is progressing in real-time. An easy-to-read map gives an overview of your drivers’ locations & route plans together with in-progress and scheduled tasks. Keep customers up to date through automated or manual SMS and e-mail notifications.
    Starting Price: $17 per user per month
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  • 10
    Dispatch Science

    Dispatch Science

    Dispatch Science

    Optimize and automate all your deliveries with Dispatch Science. Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a self-serve customer web portal, pricing, route optimization, manual and automated dispatching, real-time tracking with predictive ETA notifications, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. Our API extends automations to 3rd party applications like accounting, eCommerce, other 3rd party logistics platforms, and more. ...
    22 Ratings
    Starting Price: $675/month
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  • 11
    LiveryDesk

    LiveryDesk

    LiveryDesk

    ...Level the playing field by leveraging technology to gain a competitive advantage in the ever evolving transportation industry. Upgrade you Taxi, Delivery or Service business to experience smoother operations and elevated customer experience. Readily available reporting on jobs, drivers, and accounts to empower your decision making. Set your own dispatching methods, pricing and filters to run your business the way that works best for you.
    Starting Price: $20 per user per month
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  • 12
    GetSwift

    GetSwift

    GetSwift

    ...Drivers can see all their upcoming tasks and customers get alerts before you arrive at their door. Prevent bad reviews by getting immediate feedback from customers over SMS so you can make things right, fast.
    1 Rating
    Starting Price: $0.29
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  • 13
    Verts Courier ERP
    ...Streamline and automate all front office, delivery, and back-office processes in order to manage day-to-day courier operations efficiently. We understand that the courier industry is defined by accuracy and timeliness of package delivery with high customer satisfaction.
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  • 14
    Zippykind

    Zippykind

    Zippykind

    ...Assign your drivers to delivery territories or assign delivery fees to zones around town and let Zippykind take care of the rest. Zippykind offers the flexibility to customize and automate your entire delivery business. Compare our automation features to other delivery software companies to see how powerful the Zippykind platform is.
    Starting Price: $0.11/month
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  • 15
    Delivery Master

    Delivery Master

    Delivery Master Software

    Delivery Master Courier Software delivers more than just software. We deliver the technology that boosts efficiency, provides a better customer experience and drives performance. We are a leading provider of specialized courier, time-critical & logistics software. Delivery Master is used by a wide variety of courier companies across the UK, from start-up businesses to large fleets. We pride ourselves on having great relationship with our clients, providing an unrivalled customer service and system support. ...
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  • 16
    EasyParcel

    EasyParcel

    EasyParcel

    ...No matter where you’re shipping to, just book online and get it delivered worldwide from renowned domestic and international couriers. Take your brand to the next level by customizing your own promotional message to your receivers! With marketing tools, you can now bring your brand to light and make your promotional message pop in front of your customers. You may get it done automatically with every order in EasyParcel.
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  • 17
    Route4Me

    Route4Me

    Route4Me

    ...Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list. Then, pick the number of drivers and hit optimize route. That's it! Within about 10 seconds you will have an optimized route for yourself - or for every driver on your team. Routes are optimized and planned just as quickly when doing large fleet route optimizations.
    Starting Price: $9.99 per month
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  • 18
    OnnaWay

    OnnaWay

    OnnaWay.com

    ...With our new state-of-the-art technology, you can track your drivers in real time on a map. No GPS devices are needed! Dispatch new orders straight to your driver's phone in a matter of seconds. Simply choose the nearest driver and send the order. Your customers can track their orders in real-time on a map every step of the way. They're going to love you for it. Do you have more than 25 drivers? Contact us for a custom plan.
    Starting Price: $97.00/month
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  • 19
    Logistia

    Logistia

    Fespore IT

    ...You can optimize routes using real-life factors such as vehicle load, the number of drivers, lunch breaks, driver sick days, and tight time windows, all while you enjoy a sip of your morning coffee. If the driver is on the move, you and the customer will know for predictability and transparency. Available in English, Spanish, French, Italian, German and Romanian languages.
    Starting Price: $19 / driver / month
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  • 20
    TourSolver

    TourSolver

    Nomadia Group

    ...Their software solutions optimize the day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. Their Routing & Planning Software flagship is TourSolver. It offers monthly subscription pricing. Mobile Apps are available for iOS and Android Devices. Customer support is provided by email, chat and over the phone during EST working hours. Routing & Planning optimization helps decision-makers define relevant, realistic, and profitable routes while providing high-quality customer service and managing emergencies: installation, repair and maintenance services, sales appointments, pickup, and delivery. ...
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    10 Ratings
    Starting Price: $20.00/month/user
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  • 21
    Deliforce

    Deliforce

    Deliforce

    ...The effective last-mile delivery platform supports enterprises and operations to achieve optimized logistics delivery. With its extensive application, businesses can boost their productivity, increased efficiency, customer experience, and growth. With over 500 happy customers, we aim at enforcing the best industry methods to build a dynamic platform. We are the pioneers of transforming your business model to reach the desired goals and outcomes. From effective planning to outlining, developing to designing, using advanced techniques to improved strategies, we are on the verge of setting the landmark to the next generation delivery management system. ...
    1 Rating
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  • 22
    Bringoz

    Bringoz

    Bringoz

    ...Technology >> Providing the technology to build a flexible delivery infrastructure, utilizing existing assets and connecting with 3rd party logistics providers to create an accessible network. Customer Centric >> Enable customer-centric, holistic services based on transparency and accessibility to increase engagement and loyalty. Seamless Integration >> Integrate our technology with your existing systems to build a comprehensive end-to-end process. Branding >> Build the Brand that makes you stand out from the rest
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  • 23
    NetCourier

    NetCourier

    Metafour

    ...It also allows you to consolidate all of your existing systems into one place, as you can manage your Sameday, Overnight, and International deliveries from one screen. Your customers will love our software, as they are now in charge. The Client Portal allows the to make their own bookings, see up-to-date statuses of their deliveries, view PODs, and even access their own invoices. This frees up your staff to focus on other important areas of your business.
    Starting Price: $500.00/month
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  • 24
    Wise Systems

    Wise Systems

    Wise Systems, Inc.

    Wise Systems is an Autonomous Dispatching and Routing software that empowers enterprise operations teams and drivers to improve fleet efficiency and customer service, seamlessly adapting to the everyday challenges they encounter. Request a free demo today.
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  • 25
    Stuart

    Stuart

    Stuart

    ...We can ship your goods from whichever urban location is most convenient for you: from your store, from an urban warehouse or from our very own city hub. Thanks to our cutting edge technology you can track your deliveries in real time, from pick up to drop off, and can share this with your end-customer through an automated messaging service. We connect you to a fleet of independent couriers, who will be able to complete your deliveries on the appropriate transport type for your package size, including bikes, mopeds, e-scooters and cars.
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  • 26
    Finsyt

    Finsyt

    Finsyt Technologies

    ...Committed to innovation, we provide client-centric, industry-specific solutions that optimize supply chain processes and offer robust financial accounting for both inventory and non-inventory assets. Our dedicated team of professionals works collaboratively with clients, ensuring customized software solutions that evolve with their business needs. At Finsyt Technologies, we are not just a software company; we are your strategic partner in business growth, leveraging technology for unparalleled success in the competitive landscape of the Middle East.
    Starting Price: $999
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  • 27
    DA Systems

    DA Systems

    DA Systems

    ...From booking, pricing, dispatch, scheduling and planning to proof of delivery, invoicing, driver pay and everywhere in between – talk to us about how we can support your business both today and in the future. Our solution encompasses the specific requirements of a medical courier, as tried and tested by a number of our existing customers operating in this marketplace. Our software has many medical use cases, including pathology sample collection, pharmacy deliveries, patient transport and many more.
    Starting Price: $192 per month
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  • 28
    Courier Softwares

    Courier Softwares

    Eagle Technosys

    ...Instantly fast and quick and secure to manage all your Private company data. Choose your website design view from the wide range of readymade templates. We have ready made design samples for you, which is completely customization according to your business needs.
    2 Ratings
    Starting Price: $199 one-time payment
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  • 29
    Ninja Van

    Ninja Van

    Ninja Van

    ...Our goal is to make every delivery experience a delightful one — with free redelivery attempts, one-click delivery rescheduling and self-collection services, your customers’ satisfaction is assured. We offer a suite of intra-SEA cross-border services and are flexible in catering to the unique needs of your business.
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  • 30
    ESuper

    ESuper

    Elluminati

    ESuper is a compounded platform of multiple categories of services that prestige businesses to be a one-stop solution for their customers, integrating any number of services within it. It includes categories like taxi, delivery, services, appointment booking, and courier, all of which are accessed through a straightforward workflow. The dedicated modules are customizable to incorporate features as per a business’s requirements, built with superior technologies and techniques.
    Starting Price: $999 per month
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