...The chat widget component is also open-sourced. We wanted to make a self-hosted customer support tool like Zendesk and Intercom for companies that have privacy and security concerns about having customer data going to third-party services. Use Papercups to answer support tickets via email. Forward Twilio conversations and respond to SMS requests from Papercups. A customizable chat widget you can embed on your website to talk to your customers. Connect with Mattermost, so you can view and reply to messages directly from Mattermost. ...