BKOOL Frequently Asked Questions

Do I have to pay extra to start using ROUVY if I’m a BKOOL subscriber?

What if I subscribed to BKOOL through the App Store or Google Play?

What happens to the BKOOL app?

Can I use the same login details for both BKOOL and ROUVY?

Will I lose my ride history, distance, or level?

How do I log in to ROUVY?

Can I sign up for a new BKOOL subscription?

What happens when my current BKOOL subscription expires?

Where do I manage my subscription and billing?

Will the same routes and events be available on ROUVY?

Do I need to install the ROUVY app?

Will my trainer and devices still work?

Who do I contact for support?

Will the price of my BKOOL subscription change?

Can I use both apps at the same time until 30 November?

What if I do not have an active BKOOL subscription?