
Emer Carr
Really enjoyed cycling these around London when they worked. Wouldn't rely on them. Couldn't find any bike that worked yesterday, even the one I used to get back to my air BnB. The trip didn't end despite taking a photo of my parking. Annoying. The app doesn't give good feedback either when things go wrong. So mixed feelings. Plenty of room for improvement but great idea.
31 people found this review helpful
Neutron Holdings, Inc.
June 8, 2025
In order to best assist you, weโll need the help of our support team. Can you please email support@li.me so we can look into this for you?

Reiss G
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long term user with over 4000 miles, the latest update has made the app so glitchy, can't start rides, can't end rides, today I can't start a ride for more than 2 hours, ended up getting public transport. it used to be my go to and I would recommend to all my friends but all this alongside the fact the bikes are just kept in bad condition now from negligent users has made me think to leave or find an alternative or just buy my own bike.
15 people found this review helpful
Neutron Holdings, Inc.
July 4, 2025
Thanks for bringing this to our attention Reiss. We're sorry to hear about the app not working the way you expected it to. We recommend checking for app updates for the best experience or reach out to help.li.me/hc/requests/new so our team can help you look into this issue. Lime ๐ด ๐ ๐ฒ ๐

Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
146 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime ๐ด ๐ ๐ฒ ๐