
Eugene Hwang
Get random error "communication was not successful", makes me put in the same information 3 times, despite being on a reliable connection. Tries to communicate aggressively with known tracking and data mining servers, and refuses to work on a network with restrictions connecting to said servers, despite being not reliant on them for core functionality. Bad app that is required for travel, will uninstall ASAP.
KOREAN AIR LINES.CO., LTD.
December 31, 2025
We apologize for the inconvenience. To help us investigate, we would appreciate it if you could provide more details about your network environment or security settings (such as firewalls, ad-blockers, etc.) to appmaster@koreanair.com. We will look into it thoroughly to improve your experience. Thank you for your understanding.

Tina Em
- Flag inappropriate
- Show review history
Adding: They now charge a re-booking fee for booking the German onward train service Rail & Fly, making than getting tickets yourself online./ In-flight duty free does not take Mastercard/ No longer worth high price really, seats are uncomfortable, no hot towel anymore, snacks not nice, stewardesses cannot speak basic English and are curt/ Mileage accrual discriminates against women who cannot travel due to pregnancy, birth, childcare but award men a grace period for military service.
3 people found this review helpful
KOREAN AIR LINES.CO., LTD.
May 28, 2025
We deeply regret that your recent experience with Korean Air did not meet your expectations. We are constantly working to improve our services, and we assure you that we will strive to provide a much better experience on your next flight with us. Thank you for your understanding.