Gojek

Today I tried booking a car. The price was $22.10 and I clicked to look for driver. During the booking process, the app went offline. When it restarted I tried booking again and the app pops an error message saying I cannot book multiple times, with no indication that the initial booking went through. I then booked car through Grab, which was cheaper by 5. When I went down 2 cars arrived. I honoured the Gojek ride and paid other driver $4 cancellation. This app is unstable and unreliable.

I appriciate the app, it's good. But I have a complain, it's the fact that we (customers) cannot see the reason as to why our orders are cancelled. I'm fine if the driver or resto might want to cancel, but at least give concrete and fair reason. If not, then there is no accountability and I cannot be sure at all if my order will be ever delivered or not. Like I've waited for 20 minutes but then it says that the order is cancelled. It's pretty unfair for the customer.

You have menu to chat with the restaurant on your app. But what's the point if I can't even contact them. It only can be used when the restaurant made first contact, coz there's problem with the orders. But when I can't do anything when I realized I made a mistake and want to make any correction, like when I wanted to order TIDAK PEDAS but instead I wrote PEDAS. I realized the mistake immediately but can't do anything. My advice, better make 2 way communication for this menu. Or delete it.