
Nino Hikari
You have menu to chat with the restaurant on your app. But what's the point if I can't even contact them. It only can be used when the restaurant made first contact, coz there's problem with the orders. But when I can't do anything when I realized I made a mistake and want to make any correction, like when I wanted to order TIDAK PEDAS but instead I wrote PEDAS. I realized the mistake immediately but can't do anything. My advice, better make 2 way communication for this menu. Or delete it.
975 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
October 2, 2024
Hi Nino, we're sorry for the inconvenience. If you're facing the same problem in the future, you can click 'Need Help' button on your order page and choose the cancellation reason. We'll check your order first. If you have any other concerns, visit the 'Help' page in your Gojek app. ^Miko

Sheira Scarlet
This has already happened twice. I ordered pizza via Go-Food (from different places btw), then the app said it's being processed. I waited for over an hour just for it to suddenly be canceled because they couldn't find a driver. I noticed that both times it happened, I used a quite big discount for the order, and when they offered to re-order, the promo was gone. Like, seriously, if you don't want to give us that much discount, then don't put it there. No need to waste our time like this.
146 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
October 31, 2025
Hi Sheira, we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. Then regarding these problems, please visit the 'Help' menu in your Gojek app. We hope this information helps you. ^Maura

Diah Wijaya
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I used to really loooove this app! Been relying a lot on this app for gofood. I even subscribe to goplus to be able to enjoy better benefits. But lately it frustrates and angers me every time I order gofood because : 1. the minimum spend that keeps on getting higher , 2. I noticed that drivers always cancel my orders when I get a delivery discount or use vouchers, fix this!!! in this area there are always plenty of gojek drivers around, how come not 1 available to pick up my gofood order?!
1 person found this review helpful
PT. GoTo Gojek Tokopedia Tbk
January 12, 2026
Hi Diah, we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. Then regarding these problems, please visit the 'Help' menu in your Gojek app. We hope this information helps you. ^Miko