JP2018014065A - Method and program for supporting cross-language conversation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a program that support cross-language conversation between a person in charge of a business and a customer by using an electronic terminal.SOLUTION: In a cross-language conversation support program, a business information storage unit stores business information, sub-business information of each business, and order information on sub-business showing a business flow. A business conversation storage unit stores information in a plurality of languages of conversation phrases used in each sub-business. A business conversation list acquisition unit obtains a business list, a sub-business list, and a conversation list of each sub-business. A business person in charge utterance acquisition unit obtains an utterance candidate list for responding to utterance of a customer. A customer utterance acquisition unit obtains an utterance candidate list for responding to utterance of the business person in charge. A presentation unit presents the business list, sub-business list, conversation list of each sub-business, utterance contents of an opposite party, and utterance candidate list to be responded by a user to the business person in charge or customer by a language of the user. A selection acceptance unit accepts selection of the presented various types of information.SELECTED DRAWING: Figure 1

Description

  Embodiments described herein relate generally to an interlingual conversation support method and program for supporting a conversation of a specific task in different languages using an electronic terminal such as a tablet or a smartphone.

  In recent years, the number of foreign tourists has increased rapidly. Foreign tourists visit various places such as hospitals, pharmacies, beauty salons, police boxes as well as hotels, restaurants, department stores, shops, tourist facilities and transportation. With the situation where tourists who speak a foreign language as their native language cannot keep up with the customer service, expectations are rising for a system that supports the customer service of tourists whose native language is a foreign language.

  Examples of systems that support customer service by foreign tourists include commercialization of speech translation application software that runs on mobile terminals such as smartphones, and application software that selects a conversation that you want to say from a collection of conversations by touching with a finger. ing. There are also services that provide telephone and TV interpretation.

  Since speech recognition and machine translation cannot be performed without error at the current technical level, speech translation application software running on a mobile terminal cannot handle customer service smoothly. Application software that selects a conversation from a conversation collection by touching it with a finger can unilaterally speak, but cannot understand and communicate with the other person's reply. Telephone interpreters and TV interpreters are services that connect to translation operators through a network. This requires the current situation to be communicated to a third party operator, which is time consuming and costly.

JP-A-6-119372 JP 2012-203861 A

  Patent Document 1 devised an electronic translation machine that uses a plurality of display devices connected to a small computer, but a display device that the user is unfamiliar with is required, and is not portable because it is not portable. It is.

  Patent Document 1 provides items of major classification, middle classification, and minor classification of conversation sentences, organizes the conversation sentences, and presents a list of conversation sentences of one classification to the user for selection. In that case, the person in charge of the conversation may become a user. For example, if the major category is a restaurant, the middle category is a reception, and the minor category is a seat guidance, the minor category of the seat guidance is “... name”, “Is there a non-smoking seat”, “Is there a table seat” Suppose that two foreign tourists come to the store first and the other six come later. If a foreign tourist chooses the question “Do you have a non-smoking seat” or “Do you have a table seat” first, the Starf in the store will recognize the number of people as two people and can guide you wrongly? There is sex.

  In the actual conversation, in addition to the answers, there are many cases where information is obtained from the respondent's actions, facial expressions, materials presented, etc., and the number of questions currently in progress is skipped to advance the conversation. . In Patent Document 1, after a person in charge submits a question, it is supposed to continue waiting for a predetermined time.

  As described above, in order to carry out the work according to the flow, the business person needs to control the progress of the conversation in time series order. In some cases, the business person is conscious of the order of one conversation unit, It is necessary to select the contents and intentionally skip the conversation from the information already obtained from other routes to advance the conversation. The method proposed by Patent Document 1 may have an unexpected result in conversation, and there is a point to be improved in order to advance the conversation efficiently.

  Patent Document 2 has proposed a customer service support system in order to promote sales of products that customers are interested in. By associating the attribute category of the product with the next utterance candidate, the next utterance candidate related to the attribute category of the product selected by the customer can be presented to the customer. It is difficult to apply to business conversations such as check-in at a hotel, reception at a hospital, and access method guidance at a transportation facility.

  No technology has been known that uses an electronic terminal such as a tablet or a smartphone to support conversation between different languages in a specific job, control the progress of the conversation, and complete the specific job.

  This embodiment provides an interlingual conversation support method and program for supporting a conversation between different languages in a specific job, controlling the progress of the conversation, and completing the specified job using an electronic terminal such as a tablet or a smartphone. For the purpose.

  According to the embodiment, the cross-language conversation support program includes a business information storage unit, a business conversation storage unit, a business conversation list acquisition unit, a business staff utterance acquisition unit, a customer utterance acquisition unit, a presentation unit, and a selection reception unit. . The business information storage unit includes business information, sub business information for each business, and sub business order information for understanding the business flow. The business conversation storage unit includes information for a plurality of languages of conversation phrases used for each sub business. The business conversation list acquisition unit acquires a business list, a sub business list, and a conversation list of each sub business. The business staff utterance acquisition unit acquires an utterance candidate list that responds to customer utterances. The customer utterance acquisition unit acquires a list of utterance candidates that respond to the utterances of the person in charge of business. The presenting unit presents the business list, the sub business list, the conversation list of each sub business, the utterance contents of the other party, and the utterance candidate list to which the user responds in the language used for the business staff or the customer. The selection accepting unit accepts the selection of the task list, the sub task list, the selection of the conversation list of each sub task, and the selection of the utterance candidate list that responds to the utterance of the other party.

The block diagram which shows the function structural example of the conversation support program between different languages. The figure which shows the example of a network structure in the case of distributing an offline program. The figure which shows the network structural example in the case of online program distribution. The figure for demonstrating the example of a use image. The figure which shows the example of an initial screen for business persons in charge. The figure which shows the example of a sub work list screen for business persons in charge. The figure which shows the example of a sub business conversation list screen for business persons in charge. The figure which shows the example of a screen which speaks to a customer from a business person in charge. The figure which shows the example of a screen which responds to a business person in charge from a customer. The figure which shows the example of a screen which skips the present conversation and advances a subsequent conversation. The figure which shows the example of a screen which changes the conversation variable content by a variable content input part. The figure which shows the example of a screen in which a customer inputs the information by a composite information input part. The figure which shows the example of a welcome screen for customers. The figure which shows the example of a standby screen for customers. The figure which shows the example of a screen of a presentation part in the case of a business person in charge and a customer side by side. The flowchart which shows an example of the process sequence of the conversation support program between different languages.

  Hereinafter, a cross-language conversation support program according to an embodiment of the present invention will be described in detail with reference to the drawings. Note that, in the following embodiments, the same numbered portions are assumed to perform the same operation, and repeated description is omitted.

  In the following description, a business person who uses the conversation support program for different languages according to the present embodiment (for example, a hotel starf serving as a customer) understands and speaks language A (for example, Japanese), and a customer (for example, for example) A customer who is a customer) understands a language B (for example, Chinese) different from the language A, as an example.

  In the following, as a specific example, the hotel employee who is in charge of the front work is the person in charge of the business, the customer who stays at the hotel is the customer, and the conversation when checking in the customer who visited the hotel However, of course, the embodiment is not limited to this, and can be applied to communication between different languages when performing another specific task in another place.

  Further, in the following, as a specific example, the language A related to the employee of the hotel in charge of the front business (hereinafter also referred to as a business person) is Japanese, and the customer staying at the hotel (hereinafter also referred to as the customer). The case where the language B related to Chinese is Chinese will be described as a specific example, but of course, the language A and the language B can be applied to other languages, and the combination of languages is not limited to the above example.

  In this embodiment, the business person selects the utterance content displayed in the language A by an instruction operation using an electronic terminal such as a tablet or a smartphone, and the customer is the business person in charge displayed in the language B. The next utterance candidate predicted for the utterance content and its own response is selected and responded by an instruction operation at the same terminal. Further, the business person in charge selects the next utterance candidate predicted by the customer's utterance content and his / her response displayed in the language A. It is assumed that such an operation is controlled by a hotel employee who is a person in charge of business, and the conversation is recursively performed until the sub-work ends or is intentionally stopped.

  FIG. 1 shows an example of the functional configuration of a cross-language conversation support program according to this embodiment.

  As shown in FIG. 1, the interlanguage conversation support program according to the present embodiment includes a control unit 101, a selection receiving unit 102, a composite information input unit 103, a variable content input unit 104, a presentation unit 105, and a business conversation list acquisition unit. 106, a business person utterance acquisition unit 107, a customer utterance acquisition unit 108, a later utterance acquisition unit 109, a business information storage unit 110, a business conversation storage unit 111, a user input information storage unit 112, and a variable unit information dictionary 113.

  The control unit 101 controls the entire conversation support program between different languages.

  The business information storage unit 110 stores the name of each business, the name of the sub business included in each business, and order information.

  The business conversation storage unit 111 includes a phrase spoken by a business person used for each sub-business and a phrase responded by a customer. In addition, it associates the expected customer response candidate linking information with respect to the utterance of the business person in charge and the utterance candidate linking information next to the business person in charge with respect to the customer response. Furthermore, the business person in charge stores the association information with the next utterance candidate when the conversation is advanced in the flow of the work for the current utterance.

  The business conversation storage unit 111 stores, for each business, a frequently used phrase (usual term) regardless of the business flow.

  For example, use the call button on the utterance screen so that regular terms like “Please wait a moment”, “Thank you for your patience”, and “Kamikomi” can be used whenever a business person speaks. Provide.

  The user input information storage unit 112 stores the utterance and response selected by the selection receiving unit 102 as a conversation history. The contents input by the composite information input unit 103 and the variable content input unit 104 are also stored in the conversation history.

  For a specific job, utterances and responses that can occur can be assumed to some extent along the flow of the job, but when dealing with a fixed phrase depending on the location, situation, etc., prepare a conversation phrase depending on the job location, situation It is necessary to do it, and it cannot respond flexibly.

  The variable content input unit 104 provides an input unit so that the variable part can be changed to the conversation content, but the content of the variable part is substantially fixed depending on the conversation content and the business place. For example, the check-in time of a hotel may be different for different hotels, but the check-in time is fixed for the same hotel. For a conversation such as “Our hotel check-in time is from xxx to xxx”, the first input time is stored in the user input information storage unit, and the next time the same utterance is made , Read the stored time and make up for the conversation. Convenience can be achieved.

  The business conversation list acquisition unit 106 acquires the sub business list and the conversation list in the sub business, presents it to the business person in charge from the presentation unit, and selects the conversation phrase list. A search screen that can be searched may be provided.

  The variable part information dictionary 113 prepares variable part candidates defined in the conversation contents for each type.

  As an input method of the selection receiving unit 102, the composite information input unit 103, and the variable content input unit 104, in addition to or instead of voice input using a microphone, character input using a keyboard device (and kana-kanji conversion function), pen or touch panel Various methods such as software keyboard input or handwritten character input can also be used or used together (and is not limited thereto).

  The business information storage unit 110, the business conversation storage unit 111, and the variable unit information dictionary 113 may prepare data for a plurality of languages in advance, but a conversation data registration function is provided so that conversation data can be added and corrected in the native language. In addition, before displaying, it may be machine translated and presented to the customer. For example, the machine translation may be realized as a function of a commercially available translation engine that operates offline, an online translation API, or the like, but is not limited thereto.

  Since the presenting unit 105 can confirm the content of the utterance, it is desirable that when the content of the utterance is presented to the other party, the expression in the source language that can be understood by the presenter and the expression translated into the language of the other party are written together.

  When presenting the utterance content to the other party, the presenting unit 105 may use voice output in the language of the other party of the conversation play from a speaker of an electronic terminal such as a tablet or a smartphone. The voice output may be realized as a voice reading function provided by an OS of an electronic terminal such as a tablet or a smartphone, or a function such as a commercially available voice synthesis engine, but a voice of a conversation phrase may be prepared in advance. This is not a limitation.

  The different language conversation support program of the present embodiment is application software that runs on an electronic terminal such as a tablet or a smartphone. Application software may be distributed via an app distribution store such as Apple's App Store or Google Play, or directly to a specific mobile terminal of a specific company without passing through the app distribution store. Not.

  The different language conversation support program of this embodiment is not limited to the OS of an electronic terminal such as a tablet or a smartphone.

  The foreign language conversation support program of this embodiment may be used without being connected to a network (offline) after being distributed to an electronic terminal such as a tablet or a smartphone, or may be used with a wireless network connection (online). Also good.

  Further, the business information storage unit 110, the business conversation storage unit 111, and the variable unit information dictionary 113 may be on the mobile terminal main body side or on a network as part of the different language conversation support program.

  As illustrated in FIG. 2, when the foreign language conversation support program 203 distributes and upgrades from the application distribution server 202, it is connected to the network 206. In other cases, it may be used offline. In the figure, 204 always indicates the network connection, and 205 indicates the network connection only when the program is distributed and upgraded. Reference numeral 201 denotes a terminal on which the foreign language conversation support program 203 runs.

  As illustrated in FIG. 3, the foreign language conversation support program 303 distributes only the program body at the time of distribution, places the conversation information on the business conversation information server 301, accesses the business conversation information server every time a conversation is performed, and stores the conversation information 302. You may make it the structure of the client server system which acquires.

  FIG. 4 shows an example of a usage image of a different language conversation support program to which the present embodiment is applied.

  FIG. 4 shows a situation in which a hotel employee 401 who is a business person who uses Japanese as the language A and a customer 402 who is a customer who uses Chinese as the language B use it. For example, the employee 401 touches “check-in” from the conversation list for the check job, and then displays the language A job person utterance content 404 and the language B job person utterance content 405 on the display screen 403 (presentation unit 105). The language B customer response conversation candidate list 406 is presented, while the customer 402 performs communication by performing an operation such as selecting the language B next conversation candidate list presented on the display screen with the OK button 409. It shows a state. For example, the translation result may be displayed on the display screen 403 and may be output by voice from a speaker 410 of an electronic terminal such as a tablet or a smartphone that executes a different language conversation support programmer.

  FIG. 16 shows an example of the processing procedure of the foreign language conversation support program.

  First, for example, suppose that a customer or a baggage enters a hotel, comes in front of the front desk, and presents a passport to a front desk employee (referred to as a business person in the following explanation for convenience of explanation). It is assumed that the customer can determine that the language B (for example, Chinese) is used from the passport. If the language used by the customer cannot be determined, the welcome screen shown in FIG. 14 is displayed and selected, as will be described later. Suppose that the locality of the hotel uses language A (for example, Japanese).

  In step S01, the presentation unit 105 displays a business list on a display screen (for example, FIG. 5).

  FIG. 5 shows an example of a business listing screen in which a hotel's foreign language conversation occurs. The initial screen in FIG. 5 includes a business person language selection button 501, a business button 502, and a customer language selection button 503. In the example of FIG. 5, “check-in”, “check-out”, “front service”, and the like are illustrated, but this is data prepared in the business information storage unit, and the data content is not limited.

  In step S02, the business person presses the “check-in” button, acquires the sub-business list of the “check-in” business from the business conversation list acquisition unit, and displays it on the display screen (for example, FIG. 6). FIG. 6 shows an example of a sub-business list screen in the “check-in” business flow of a hotel.

  In step S03, the business person in charge selects the “greeting” sub-business, acquires the conversation list of the “greeting” sub-business from the business conversation list acquisition unit, and displays it on the display screen (for example, FIG. 7).

  FIG. 7 shows an example of a conversation list screen in the “greeting” sub-operation of the hotel “check-in” operation.

  In step S04, the person in charge of the business operation selects “Come on. Check-in?”.

  In step S05, the utterance content selected by the business staff is displayed on the business staff speech screen (for example, FIG. 8).

  FIG. 8 shows an example of the business staff utterance screen. When the voice of the conversation at the time of screen display is not heard by the other party, the voice reproduction button 801 reads the utterance content in the other party's language when the button is pressed. The conversation progress button 802 is used when it is desired to skip the current conversation and select a subsequent utterance candidate. When the button is pressed, the subsequent utterance candidates are displayed on the business staff subsequent utterance screen (for example, FIG. 9). The other screen elements of this screen are the same as those in FIG.

  In step S06, the process can be determined depending on whether the customer needs to respond to the utterance issued by the business person to the customer. In the case of explanations such as guidance for the utterance of the business person in charge, there is a possibility that there is no need to respond because the customer side hears the explanation. In addition, the utterance of the person in charge of business is a question, but the question may be answered in response to the customer's reaction.

  For example, in step S05, the utterance from the person in charge of business is “Please come. Check-in?” If the customer then retrieves the booking confirmation and gives it to the business representative, it is not necessary for the customer to answer the question. The business person presses the conversation progress button 802 and displays it on the business person subsequent utterance screen (for example, FIG. 10).

  FIG. 10 shows an example of the business staff subsequent utterance screen. Language B business person utterance content 1001, language A business person speech content 1002, language A business person subsequent conversation candidate list 1003 is presented on the screen, and the business person is the language A business person who is presented on the display screen. By selecting the next utterance content from the subsequent conversation candidate list 1003 and pressing the OK button 1004, the process proceeds to step S05 again. If there is no candidate for the business person subsequent conversation, the current conversation is terminated.

す）を選択する。In step S07, the customer selects an utterance candidate to respond. For example, a customer is in charge of business

Select).

  In step S08, the response conversation selected by the customer is displayed on the customer utterance screen (for example, FIG. 9).

  FIG. 9 shows an example of a customer utterance screen. Language B customer utterance content 901, language A customer response content 902, language A business person response conversation candidate list 903 are presented on the screen, and the business person follows the language A response conversation candidate list presented on the display screen. By selecting the content to be uttered and pressing the OK button 904, the process proceeds to step S05 again. If there is no candidate for a business staff response conversation, the current conversation ends.

  When the common term button 905 is provided on the customer utterance screen of FIG. 9 and the common term button 905 is pressed, frequently used words are presented in the language A business person response conversation candidate list 903 regardless of the business flow.

  In the embodiment in which conversation information is prepared in advance, the number of conversation phrases to be prepared can be reduced by making it possible to change the variable part of the conversation content, and can flexibly cope with various situations when used.

  In the input of the variable part, an example of a variable content input unit (for example, FIG. 11) and a composite information input unit (for example, FIG. 12) will be described.

FIG. 11 shows an example of a screen for changing the conversation variable content by the variable content input unit. The variable content portion 1101 of the check time becomes a link, and when the link is clicked, a pop-up dialog 1102 is displayed by the variable content input unit. Is done.
FIG. 12 shows an example of a screen on which a customer inputs a plurality of information by the composite information input unit. In the example screen, information on rooms desired by customers who have not reserved in advance is input to the composite information input unit 1202 and an OK button 1201 is pressed. The content input by the composite information input unit is reflected in the language B utterance content 1203 and the language A utterance content 1204.

  FIG. 13 shows an example of a customer welcome screen. A welcome button is displayed on the screen in multiple languages corresponding to the program, and the customer selects the language to be used.

  FIG. 14 shows an example of a standby screen for customers. If the person in charge of business cannot grasp the customer's requirements, a standby screen is presented to the customer. Arrange the customer's common requirements on the screen and have the customer select it. Although the requirements correspond to the sub-operations due to the data relationship, it is not necessary to arrange all the sub-operations on the standby screen.

  FIG. 15 shows an example of a screen layout when a person in charge of business and a customer have a conversation side by side rather than facing each other. FIG. 15 is a screen image when a business person speaks to a customer. The business person speech language B content 1501, the business person speech language A content 1502, and the utterance candidate list 1503 to which the customer responds are in the same direction. Is displayed.

  The customer welcome screen and the customer standby screen may be reversed up and down on the screen display so that the customer can easily see. For implementation, a drawing API provided by an OS of an electronic terminal such as a tablet or a smartphone may be used. Of course, the present embodiment is not limited to this.

  The instructions shown in the processing procedure shown in the above embodiment can be executed based on a program that is software. In addition to tablets and smartphones, this program is stored in advance in a computer system of various electronic terminals such as various electronic book terminals and wearable computers, and this program is loaded to read the program according to the above-described embodiment in the foreign language conversation support program. It is possible to obtain an effect similar to the effect.

  Although the embodiment of the present invention has been described, the described embodiment is presented as an example and is not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  203. . . 101. Foreign language conversation support device . . Control unit, 102. . . Selection receiving unit, 103. . . Composite information input unit, 104. . . Variable content input unit, 105. . . Presenting unit, 106. . . Business conversation list acquisition unit, 107. . . Business staff utterance acquisition unit, 108. . . Customer utterance acquisition unit 109. . . Subsequent utterance acquisition unit, 110. . . Business information storage unit, 111. . . Business conversation storage unit, 112. . . User input information storage unit 113. . . Variable part information dictionary.

Claims (7)

  An interlingual conversation support program for supporting conversation in a specific business between a business person using language A and a customer using language B using an electronic terminal such as a tablet or a smartphone, the business information A business information storage unit including the sub business information of the business and order information of the sub business for understanding the business flow, a business conversation storage unit including information for a plurality of languages of conversation phrases used for each sub business, and a business list , A business conversation list acquisition unit that acquires a sub business list and a conversation list of each sub business, a business person utterance acquisition unit that acquires a utterance candidate list that responds to a customer's utterance, and responds to a business person's utterance A customer utterance acquisition unit for acquiring a utterance candidate list; and the business list, the sub business list, a conversation list of each sub business, the utterance content of the other party, and a utterance candidate list to which the user responds A presentation unit that presents in the language used for each person in charge of business or customer, selection of the work list, selection of the sub work list, selection of the conversation list of each sub work, and selection of a utterance candidate list that responds to the utterance of the other party A program that allows an electronic terminal such as a tablet or smartphone to function as a selective receiving unit.   The business information storage unit includes time-series order information of the sub-businesses along the overall business flow. The conversation information storage unit includes time-series order information in which each conversation play in the sub-operation occurs along the flow in each sub-operation. The presenting unit presents the business list, the sub business list, and the conversation list of each sub business to the business staff in the time series order. The business person in charge selects the utterance to be started from the selection of the business list, the selection of the sub business list, or the sub business conversation list based on the situation at that time. Cross-language conversation support program.   A variable content input unit is provided for dynamically changing the variable part to the utterance content to the other party, and the variable part is classified according to the conversation content. When the variable part is directly input, a display format is previously defined for each type and language such as a number, a character string, a date, a time, and an amount of money. When the variable part is selected from a list, a candidate item for each language and an identifier of the list are defined in advance. The variable content input unit displays an input screen or a screen on which candidate items can be selected from a list depending on the classification of the variable portion of the utterance content. The interlanguage support program according to claim 1, wherein the input content or the content of the selected candidate item is supplemented to the variable portion of the utterance.   When the business person in charge has a subsequent utterance acquisition unit that allows the business person to advance the conversation unilaterally without getting a customer's response, and the business person makes an utterance that does not require the other party's response, such as guidance Or when the conversation proceeds forward without intentionally obtaining the other party's response depending on the other party's facial expression or the object presented by the other party, the subsequent utterance acquisition unit determines the order of the sub job and the sub job. Based on the order of the inner conversation, the current conversation is skipped to obtain a subsequent utterance candidate, and the presenting section presents the candidate list of the subsequent utterance to the business staff. The interlanguage conversation support program according to claim 1, wherein the utterance content is selected from the candidate list of subsequent utterances and is advanced in a direction in which conversation is desired.   The presenting unit adjusts the orientation of each display content of the presenting unit according to the standing positions of the business staff and the two customers. When the person in charge of business and two customers face each other, the utterance content of language A presented to the person in charge of business and the utterance candidate responding to the utterance content of language B presented to the customer and the utterance candidate to respond are reversed. Present to each person. The business person and the customer are arranged side by side, and the utterance content of the language A, the utterance content of the language B and the utterance candidate to respond are set in the same direction and presented to the business staff and the two customers. The foreign language conversation support program described.   When presenting the utterance candidate, the responding utterance candidate, and the subsequent utterance candidate to the customer, the presenting unit presents the candidate in a descending order of use probability preset in the conversation information storage unit. The interlingual conversation support program according to claim 1, wherein:   An interlingual conversation support method for supporting a conversation in a specific business between a business person using language A and a customer using language B using an electronic terminal such as a tablet or a smartphone, the business information The business information storage unit including the sub business information of the business and the order information of the sub business for understanding the business flow, the business conversation storage unit including information for a plurality of languages of conversation phrases used for each sub business, A business conversation list acquisition unit that acquires a list, a sub business list, and a conversation list of each sub business, a business person utterance acquisition unit that acquires a utterance candidate list that responds to a customer's utterance, and a response to a business person's utterance A customer utterance acquisition unit for acquiring a list of utterance candidates to be processed, and a list of the utterance candidates to which the utterance contents and the utterance contents of the other party are responsive Accepting the presentation unit to present to the person in charge or the customer respectively in the language used, selection of the task list, selection of the sub task list, selection of the conversation list of each sub task, and selection of the utterance candidate list responding to the utterance of the other party A method for supporting conversation between different languages, comprising:

Images