JP2006012030A - Information providing system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information providing system and method by which time and labor to solve a problem generated in medical equipment is reduced. <P>SOLUTION: In the information providing system that a computer for operation connected to the medical equipment asks for provision of information to a computer for support connected via a communication line, the computer for support is provided with an information storage means in which problem information which defines problem examples regarding the medical equipment and defined using at least one problem expression example to one problem example and solution information to solve the problem examples are mutually associated and stored and a means for retrieving the information storage means. The computer for operation is provided with a means for performing a retrieval request to the computer for support and receiving a retrieval result and a means for specifying a part of the medical equipment relevant to the retrieval result and acquiring state information of the part. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information providing system and method for providing a device operating method and trouble solving method from a database, and in particular, a support center in which remote solution information for a problem occurring in a medical device installed in a hospital or the like is provided. It is related with the technology provided from the database installed in.

In hospitals, in addition to medical imaging devices such as magnetic resonance imaging (MRI) systems, computed tomography (CT) systems, ultrasound imaging systems, and X-ray imaging systems, clinical examination systems and electronic medical record systems that analyze specimens, etc. Medical devices are connected to the hospital network. Users of these medical devices may have questions or problems about how to use them, or may want specific information about the operation of the medical devices. In this case, the user can obtain an answer by referring to the manual, or can consult with a medical device support center to obtain an answer. In addition, as a technique for omitting the trouble of reading a manual or contacting a support center, for example, in Patent Document 1, the support center of a medical device previously coped with problem information about the medical device and the problem. There is disclosed a technique relating to a problem inquiry system in which solution information is stored in a database, and a user of a medical device obtains solution information by referring to the database for a problem relating to the medical device.
JP 2001-209724 A

  However, the problem inquiry system disclosed in Patent Document 1 has the following drawbacks. For example, if the user can only raise ambiguous problems such as “strange sound” or “image is slightly distorted”, it is difficult for the user to write a question sentence that matches the search key of the database. Further, when the solution information is searched from a large amount of data in the database using divided words such as “sound”, “image”, and “distorted”, a large amount of solution information is displayed. Of the large amount of solution information, it is difficult for the user to distinguish which solution information matches the solution information of the problem that has actually occurred. In that case, it becomes necessary for the user to call the support center for inquiries and for a medical device service person to come, and it takes time to solve the problem.

  The present invention has been made in view of such circumstances, and when a problem occurs in a medical device, use a time-consuming means such as a user reading a manual or calling a medical device service person. It is an object of the present invention to provide an information providing system and method that can acquire solution information for solving a problem without reducing the time and effort required to solve the problem.

  In order to achieve the above object, an information providing system according to the present invention is configured such that an operating computer connected to a medical device and operating the medical device transmits information to a support computer connected via a communication line. An information providing system for requesting provision, wherein the operation computer includes search condition input means for receiving input of search condition information for specifying desired information to the support computer, the search condition information, Search request information for sending a search request for the desired information to the support computer, search request means for transmitting to the support computer, and the support based on the search condition information and the search request information Search result receiving means for receiving search results provided from a computer for use in the search results A status information acquisition unit that specifies a location of the medical device related to the search result and acquires status information of the location, and the support computer defines a problem case related to the medical device Information storage means in which problem information defined using at least one problem expression example for one problem case and solution information for solving the problem case are stored in association with each other Search means for searching the information storage means based on the search condition information and the search request information received from the operation computer, and extracting at least one solution information as a search result; and And a search result transmitting means for transmitting to the operation computer.

  Preferably, the operation computer further includes state information transmission means for transmitting the state information to the support computer, and the support computer receives the state information and outputs the state information to the search means. And a search means for searching the information storage means using the input state information as search condition information.

  More preferably, the operation computer includes an e-mail creating unit that creates an e-mail including the search condition information, the search result, and the status information, and the e-mail created by the e-mail creating unit is supported. E-mail transmission means for sending to the computer for use, wherein the support computer has e-mail address storage means for storing an e-mail address to which the received e-mail is forwarded, and the e-mail address An e-mail transfer unit that refers to the storage unit and transfers the received e-mail to the destination e-mail address.

  The information providing method according to the present invention is an information providing method in which an operation computer connected to a medical device and operating the medical device requests information to be provided to a support computer connected via a communication line. Problem information defining problem cases related to the medical device, the problem information defined using at least one problem expression example for one problem case, and a solution for solving the problem case Information is associated with each other and stored in information storage means provided in the support computer, and search condition information for the operation computer to specify desired information for the support computer The operation computer receives the input to the search condition information and the support computer. Search request information for making a search request for information to be transmitted to the support computer, and the support computer based on the search condition information and the search request information received from the operation computer. A step of searching the information storage means and extracting at least one solution information as a search result, a step of the support computer transmitting the search result to the operation computer, and the operation computer Receiving the search result, and the operation computer specifying a location of the medical device related to the search result based on the search result and acquiring status information of the location It is characterized by that.

  According to the present invention, when a problem occurs in the medical device, the solution information can be acquired without using time-consuming means such as a user reading a manual or calling a service person of the medical device. It is possible to provide an information providing system and method that can reduce the time and labor required for the operation.

  Hereinafter, preferred embodiments of an information providing system and method according to the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 is a schematic configuration diagram of a problem inquiry system 10. The problem inquiry system 10 includes in-hospital systems 20, 50, 60 installed in each hospital, and a support center system 30. The in-hospital systems 20, 50, 60 are connected to the support center system 30 by an external network 40 including a public line network such as the Internet or a dedicated line network.

  The support center system 30 includes a support center computer 31 operated by a support person in the support center, and a support center database server 32 that stores information on medical devices to be supported. The support center computer 31 is connected to a support center database server 32 via an intra-center network (LAN) 33. A support person in the support center operates the support center computer 31 to input or update information to the support center database server 32. The center network 33 is connected to the external network 40 via the communication module 34. In this embodiment, the medical device information is stored in the support center database server 32. Although not shown, the support center computer 31 includes a data storage device, and the data storage device includes the medical device information. Information may be stored.

  The in-hospital system 20 includes medical image capturing apparatuses 22 and 26 such as an X-ray imaging apparatus, an X-ray CT apparatus, an MRI apparatus, and an ultrasonic imaging apparatus for capturing a medical image of a subject, and these medical image capturing apparatuses 22. , 26 and operation computers 21, 25 for operating the medical image capturing devices 22, 26. The operation computers 21 and 25 are connected to a hospital network (LAN) 23. The in-hospital network 23 is connected to the external network 40 via the communication module 24.

  In the present embodiment, the medical imaging apparatuses 22 and 26 are used as examples of medical equipment. However, other medical equipment such as specimen testing equipment and an electronic medical record system for performing analysis and testing of specimens collected from patients are used. It may be a medical device. The hospital system 20 includes a plurality of medical image capturing devices 22 and 26, but may include a single medical device. In-hospital systems 50 and 60 have the same configuration as the in-hospital system 20.

  Next, each component of the operation computer 21 will be described with reference to FIG.

  The operation computer 21 mainly includes a central processing unit (CPU) 71 that controls the operation of each component, a medical image capturing device 22 connected to the operation computer 21, and a control program for a problem inquiry system. For a solution information display screen for displaying a memory 72, a data recording device 73 storing a problem inquiry program, a self-diagnosis program, and the like, a problem inquiry screen of the problem inquiry program, and a solution information provided from the support center database server 32 A display memory 74 for temporarily storing data, a monitor 75 for displaying a problem inquiry screen and a solution information display screen based on display data from the display memory 74, and a soft switch on the screen of the monitor 75 for operating Pointing device 76 such as mouse, trackball, touch panel, and poi A communication interface (hereinafter referred to as “communication I / F”) 79 for connecting the operating device 21 to the hospital network 23, a keyboard 78 having keys and switches for setting various parameters, and the operating device 21. And a data bus 80 for connecting the above components to each other. The data recording device 73 is a storage device such as a memory or a magnetic disk built in or externally attached to the operation computer 21, a device that writes data to or reads data from an external medium that can be taken out, A device that transmits / receives data via the network may be used. The operation computer 25 has the same configuration as the operation computer 21.

  Next, the support center database server 32 will be described with reference to FIG.

  The support center database server 32 includes a solution information database 35 that stores problem information and solution information in association with each other. The support center database server 32 stores product information related to products sold in the past and maintenance information specific to the medical imaging apparatuses 22 and 26 connected to the support center system 30 via the external network 40. The device information database 36 is provided. Further, the support center database server 32 includes a mail address database 37 that stores a transfer destination of the email received by the support center system 30.

  The solution information database 35 includes a problem information table storing problem information, a solution information table storing solution information, and a solution instruction table storing problem information and solution information in association with each other.

  The problem information table stores problem information that is assumed to be encountered by the users of the medical image capturing apparatuses 22 and 26 and in which one problem case is defined by a plurality of problem expression examples. For example, problem information including a plurality of problem expression examples including different character strings such as “image”, “image is distorted”, and “image is blurred” is stored for a problem example of “image is distorted”. Problem expression examples indicating the same problem case are stored in association with the same problem code.

  In the solution information table, solution information that defines an operation method for solving a problem case and a necessary part for investigation, and a solution information code including symbols corresponding to the solution information are stored in association with each other.

  In the solution instruction table, the problem code and the solution information code are stored in association with each other. Further, the solution instruction table includes a selection count record for storing the number of times the solution information has been selected in the past. When a plurality of pieces of solution information are candidates, this selection count record is referred to and provided as solution information in order from the largest number of selections in the past.

  The device information database 36 includes a product information table that stores product information of medical imaging apparatuses sold in the past, for example, specification information such as model number, system version, patch information, and imaging field parameter value.

  The device information database 36 is information unique to each of the medical imaging apparatuses 22 and 26 connected to the support center database server 32, such as ID (manufacturing number), model number, system version, patch update history, and previous inquiry. A maintenance information table storing the date and time, location, etc. is provided.

  In the mail address database 37, mail addresses of the operation computers 21 and 25 connected to the support center database server 32 are stored as reception addresses. Further, an e-mail address of a destination to which the e-mail received from the reception address is transferred, for example, the support center computer 31 and the portable terminal device of the service person in charge is stored as a transmission address. There may be a plurality of transmission addresses for one reception address.

  Although not shown, the support center database server 32 includes a search engine for searching the solution database 35, the device information database 36, and the mail address database 37.

  A predetermined access authority may be set in the solution information database 35, the device information database 36, and the mail address database 37 so that only those who have the access authority can input and update data. In particular, it is preferable that data input and update to the solution information database 35 be performed by a person who is familiar with the operation of the medical image capturing apparatuses 22 and 26.

  FIG. 4 shows the support center computer 31, the support center database server 32, the operation computer 21, and the medical image photographing apparatus 22 when a user makes a question inquiry by the question inquiry system 10 configured as described above. It is a sequence diagram which shows an operation | movement procedure. It should be noted that the user can make a problem inquiry to the support center database server 32 according to the same processing procedure as the operation computer 21 and the medical image photographing device 22 for the operation computer 25 and the medical image photographing device 26. .

  First, when the user starts a problem inquiry program on the operation computer 21, a problem inquiry screen 501 as shown in FIG. 5 is displayed on the monitor 75 (S201). Next, the user inputs a keyword that serves as search condition information for the question inquiry. When the user finishes inputting the keyword and, for example, clicks the question inquiry start button 504 provided in the question inquiry screen 501 of FIG. 5, the user inputs search request information for the support center database server 32, and the support center database. A problem inquiry request is made to the server 32 (S202). The operation computer 21 transmits the ID of the medical imaging apparatus 22, the input keyword, and search request information to the support center database server 32 (S203).

  The support center database server 32 searches the solution information database 35 and the device information database 36 based on the information received from the operation computer 21. Then, the search information is extracted as a search result, and the search result of the medical image capturing apparatus 22 that is considered to be required to be investigated to solve the problem is transmitted to the operation computer 21 (S204). The operation computer 21 displays the search result received from the support center database server 32 on the monitor 75 as a solution information display screen 601 shown in FIG. 6, for example (S205).

  The user tries to solve the problem on the basis of the displayed solution information and the display of the investigation required part. If the problem is solved as a result of executing the displayed solution information (S206), the user inputs selection information for indicating the solution information executed by the user to the operation computer 21. The operating computer 21 enters the standby state after transmitting the selection information to the support center database server 32 (S207). The support center database server 32 saves the selection information by updating the value of the selection count record in the solution instruction table included in the solution information database 35 by “1”. Thereafter, a standby state is entered (S208).

  When the user cannot solve the problem by the solution information displayed in S205 (S206), the user inputs self-diagnosis request information for starting the self-diagnosis process to the operation computer 21 (S209). This self-diagnosis process will be described in detail later.

  The operation computer 21 detects the status information of the medical imaging device 22 (S210), acquires the status information, and transmits it to the support center database server 32 (S211). The support center database server 32 searches the solution information database 35 and the device information database 36 based on the received status information, extracts the solution information and the investigation necessary part, and the self-diagnosis result of the extracted solution information and the investigation necessary part. To the operation computer 21 (S212). The operation computer 21 displays the received self-diagnosis result on the monitor 75, for example, as a self-diagnosis result display screen 701 in FIG. 7 (S213).

  When the user can solve the problem based on the self-diagnosis result (S214), the operation computer 21 receives the selection information for designating the solution information executed by the user, as in S207. The data is transmitted to the support center database server 32 and enters a standby state (S215). The support center database server 32 stores the received selection information and then enters a standby state (S216).

  If the user cannot solve the problem depending on the solution information displayed as the self-diagnosis result in S213 and the investigation required part (S214), the user instructs the operation computer 21 to create an e-mail. The operation computer 21 creates an e-mail including the keyword, solution information, the investigation required part, and the self-diagnosis result, and transmits it to the support center database server 32 (S217). The support center database server 32 refers to the mail address database 37 and transfers the email received from the operation computer 21 to the email address registered as the transfer destination (S218). The operator or support staff of the support center computer 31 that has received the e-mail sends new solution information to the operation computer 21 or informs the date and time of the visit if necessary. S219).

  Hereinafter, a screen display example used in the problem inquiry system 10 will be described in detail.

  FIG. 5 shows a problem inquiry screen 501 displayed on the monitor 75 of the operation computer 21 when the problem inquiry program is started. This question inquiry screen 501 is provided by a Web browser or other application. The question inquiry screen 501 includes a keyword input form 502 for inputting search condition information for making a question inquiry. The user inputs a character string, for example, “image is distorted”, which is a keyword for which a question is requested, in the keyword input form 502. Furthermore, the problem inquiry screen 501 includes a narrow search input form 503 for performing a narrow search by adding search condition information. If the search condition information is too wide with only the keywords input in the keyword input form 502, the user can input a character string in the narrow search input form 503 and add the search condition information as necessary. .

  The question inquiry screen 501 includes a question inquiry start button 504 for transmitting the keyword and search request information input to the support center database server 32. The problem inquiry screen 501 also includes a problem inquiry end button 505 for ending the problem inquiry program. The question inquiry start button 504 and the question inquiry end button 505 are formed as soft buttons (icons) displayed on the screen. The user operates the question inquiry start button 504 and the question inquiry end button 505 by clicking this icon.

  When the problem inquiry start button 504 is clicked, the operation computer 21 acquires information necessary for a problem inquiry, such as the ID and version information of the medical imaging apparatus 22. These pieces of information may be acquired from the medical imaging apparatus 22 by the operation computer 21 when the problem inquiry start button 504 is pressed, or stored in advance in the data recording apparatus 73. You may read from the data recording device 73. FIG. Then, the operation computer 21 transmits the acquired information, the keyword input on the problem inquiry screen 501 and the search request information to the support center database server 32.

  FIG. 6 is an example of the solution information display screen 601 displayed on the monitor 75 of the operation computer 21.

  In the solution information display screen 601, the solution information received by the operation computer 21 and the investigation required part are displayed. The solution information display screen 601 includes a self-diagnosis start button 602 for starting the self-diagnosis program of the medical image photographing apparatus 22 when the problem cannot be solved by the displayed solution information, and for ending the problem inquiry program. And a problem inquiry end button 605. Further, the solution information display screen 601 includes a selection information check button 604 for inputting selection information indicating that the user has executed the solution information.

  The user checks this selection information check button 604 when the displayed solution information is executed. Since the user may execute a plurality of pieces of solution information, the selection information check button 604 is formed so that a check can be input for all the selected solution information. After checking the selection information check button 604, the user clicks the problem inquiry end button 605 provided on the solution information display screen 601. The operation computer 21 transmits the selection information to the support center database server 32 and ends the problem inquiry program. Then, the operation computer 21 enters a standby state.

  On the other hand, the support center database server 32 that has received the selection information updates the selection count value of the corresponding solution information in the solution instruction table of the solution information database 35 by “1”.

  If the problem cannot be solved by the solution information displayed on the solution information display screen 601, the user clicks the self-diagnosis start button 602 provided on the solution information display screen 601 to start the self-diagnosis program. Hereinafter, processing of the self-diagnosis program will be described.

  When the self-diagnosis program is activated, the operation computer 21 performs self-diagnosis of the medical image capturing apparatus 22 with reference to the keyword, the solution information, and the investigation required part. Specifically, the operation computer 21 identifies a part related to the keyword, the solution information, and the investigation-required part in the medical image photographing device 22, and detects and acquires the state information and parameter value of the part. . For example, in the example of FIG. 7, for the keyword “image is distorted” and the solution information “is the value of each parameter appropriate”, the self-diagnosis program requires the imaging field parameter value and patch information to solve the problem. Specific parameters. Then, the operation computer 21 detects and acquires the imaging field parameter value and the patch information of the medical image photographing apparatus 22. Then, the operation computer 21 transmits the acquired imaging field parameter value and patch information to the support center database server 32.

  The support center database server 32 compares the received imaging field parameter value and patch information with the imaging field parameter value and patch information stored in the product information table of the device information database 36. When the support center database server 32 determines that the parameter value of the medical image capturing apparatus 22 is the maximum value, the support center database server 32 refers to the solution instruction table and reads “the value of the imaging field parameter is the maximum. The solution information “may be resolved” is transmitted to the operation computer 21.

  Also, when the support center database server 32 determines that the patch program (service pack) is not the latest, the solution information “Not updated to the latest service pack. Do you want to update?” Send. The operation computer 21 displays an icon for requesting the support center system 30 to download the latest patch program (service pack) on the monitor 75 together with the solution information.

As described above, when there are a plurality of pieces of solution information, the solution information display screen 601 displays the pieces of solution information in order from the highest possibility of solving the problem. The criteria for determining the rank of this possibility may be the order in which the value of the selection count in the solution instruction table is large, or may be the order that is included in a plurality of pieces of solution information as the investigation required part.
Further, the operation computer 21 has an automatic correction program for correcting the parameter value for each parameter in advance as a self-diagnosis program, refers to the keyword and solution information, and determines which automatic correction program is to be activated. Also good. For example, when the keyword is “the image is distorted” and the solution information is “is the value of each parameter appropriate”, the operation computer 21 selects the automatic correction program for the imaging field parameter, and the medical computer uses it. The imaging field parameter value of the image capturing device 22 may be automatically corrected.

  FIG. 7 is an example in which the solution information extracted as a result of self-diagnosis is displayed on the monitor 75 as a self-diagnosis result display screen 701.

  The self-diagnosis result display screen 701 transmits an e-mail from the operation computer 21 to the support center database server 32 if the problem is not solved, and a solution button 702 for terminating the problem inquiry program when the problem is solved. And an unresolved button 703. The self-diagnosis result display screen 701 includes a selection information check button 704 as in FIG.

  When the problem is solved, the user checks the selection information check button 704 corresponding to the corresponding solution information, and clicks the solution button 702. The operation computer 21 transmits the selection information to the support center database server 32 and ends the problem inquiry program. When the self-diagnosis program corrects the parameter value of the medical imaging apparatus 22, the operation computer 21 also transmits information indicating that the parameter value has been corrected to the support center database server 32.

  If the problem cannot be solved based on the self-diagnosis result, the user clicks an unsolved button 703. The operation computer 21 creates an e-mail including the keyword, the solution information, and the self-diagnosis result, and transmits it to the support center database server 32. The support center database server 32 transfers the received e-mail to the e-mail address registered in the e-mail address database 37.

  In the above embodiment, the operation computer 21 displays the solution information display screen 601 and the self-diagnosis result display screen 701 on the monitor 75. However, when the operation computer 21 proceeds with the process, if it is not necessary to ask the user to make a decision, the solution information and the investigation required part need not be displayed.

  In the above embodiment, the operation computer 21 includes a self-diagnosis program. However, the support center database server 32 may include a self-diagnosis program. In the above embodiment, the self-diagnosis start button 602 is provided as shown in FIG. 6 and the user makes a self-diagnosis request. However, when the user starts the problem inquiry program, It may be configured to start automatically. In this case, when the user inputs a keyword into the keyword input form 502 in FIG. 5 and clicks the question inquiry start button 504, the operation computer 21 or the support center database server 32 needs to investigate the medical image photographing apparatus 22. The parameter value and status information related to the location are detected, and the status information is added to the search condition information to search for solution information.

  The support center database server 32 receives a problem inquiry about a medical imaging apparatus installed in each medical institution, and therefore the keyword used for the problem inquiry and the solution information provided for the keyword are accumulated and updated as needed. Is done. Therefore, the problem inquiry program can be executed using the latest information, and the problem solving of the medical image photographing apparatus can be speeded up.

FIG. 1 is a schematic configuration diagram showing an embodiment of a problem inquiry system according to the present invention. FIG. 2 is a conceptual diagram illustrating the hardware configuration of the operation computer. FIG. 3 is a conceptual diagram illustrating the structure of a database stored in the support center database server. FIG. 4 is a sequence diagram for explaining the processing procedure of the problem inquiry method according to the present embodiment. FIG. 5 is a conceptual diagram showing an example of a problem inquiry screen. FIG. 6 is a conceptual diagram showing an example of a solution information display screen. FIG. 7 is a conceptual diagram showing an example of a self-diagnosis result display screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Problem inquiry system, 20 ... Hospital system, 21 ... Operation computer, 22 ... Medical imaging device, 23 ... Hospital network, 24 ... Communication module, 25 ... Operation computer, 26 ... Medical imaging device, 30 ... Support Center system 31 ... Support center computer 32 ... Support center database server 33 ... Center network 34 ... Communication module 40 ... External network 50 ... Hospital system 60 ... Hospital system 71 ... CPU 72 ... Main memory 73 ... Data recording device 74 ... Display memory 75 ... Monitor 76 ... Pointing device 77 ... Pointing device controller 78 ... Keyboard 79 ... Communication I / F 80 ... Data bus

Claims (4)

An operation computer connected to a medical device for operating the medical device is an information providing system that requests information to be provided to a support computer connected via a communication line,
The operating computer is:
Search condition input means for receiving input of search condition information for specifying desired information for the support computer;
Search request means for transmitting the search condition information and search request information for making a search request for the desired information to the support computer, to the support computer;
A search result receiving means for receiving a search result provided from the support computer based on the search condition information and the search request information;
State information acquisition means for identifying a location of the medical device related to the search result based on the search result, and acquiring status information of the location,
The support computer is:
Problem information defining problem cases related to the medical device, the problem information defined using at least one problem expression example for one problem case, and solution information for solving the problem case, Information storage means stored in association with each other;
Search means for searching the information storage means based on the search condition information and the search request information received from the operation computer, and extracting at least one solution information as a search result;
Search result transmission means for transmitting the search result to the operation computer,
An information providing system characterized by that. The operation computer further includes state information transmission means for transmitting the state information to the support computer,
The support computer further includes status information processing means for receiving the status information and outputting the status information to the search means,
The search means searches the information storage means using the input state information as search condition information.
The information providing system according to claim 1. The operating computer is:
An e-mail creating means for creating an e-mail comprising the search condition information, the search result, and the status information;
E-mail transmitting means for transmitting the e-mail created by the e-mail creating means to the support computer,
The support computer is:
An e-mail address storing means in which an e-mail address to which the received e-mail is transferred is stored;
An e-mail transfer unit that refers to the e-mail address storage unit and transfers the received e-mail to the destination e-mail address;
The information providing system according to claim 2. An operation computer connected to a medical device for operating the medical device is an information providing method for requesting provision of information to a support computer connected via a communication line,
Problem information defining problem cases related to the medical device, the problem information defined using at least one problem expression example for one problem case, and solution information for solving the problem case, Stored in information storage means associated with each other and provided in the support computer;
The operation computer accepting input of search condition information for specifying desired information to the support computer;
The operation computer sending the search condition information and search request information for making a search request for the desired information to the support computer, to the support computer;
The support computer searching the information storage means based on the search condition information and the search request information received from the operation computer, and extracting at least one solution information as a search result;
The support computer transmitting the search result to the operation computer;
The operation computer receiving the search result;
The operation computer specifies a location of the medical device related to the search result based on the search result, and obtains status information of the location;
An information providing method comprising:

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