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Chang et al., 2011 - Google Patents

Customer orientation as a mediator of the influence of locus of control on job performance

Chang et al., 2011

Document ID
8673823702079105085
Author
Chang W
Huang T
Publication year
Publication venue
The Service Industries Journal

External Links

Snippet

Although the effects of locus of control (LOC) on job performance are well-documented, the mechanisms that explain those effects remain unclear. The authors propose that customer orientation plays an important intervening role between LOC and job performance. Data are …
Continue reading at www.tandfonline.com (other versions)

Classifications

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    • G06Q10/00—Administration; Management
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    • G06Q10/063112—Skill-based matching of a person or a group to a task
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