OpenLogic pays community experts to support open-source software

   
  http://www.openlogic.com/news/press/5.8.06.php
   
  OpenLogic Launches Consolidated Enterprise Support Offering that Pays
Qualified Community Experts to Support Open Source Software

  

  OpenLogic’s Unique “Expert Community” Program Taps Open Source Community to
Provide Enterprise Support
  
  

  BROOMFIELD, Colo. May 8, 2006 –OpenLogic, Inc., a leading provider of
software, stacks and services that enable enterprises to easily deploy and
manage customized open source environments, today announced the first program
to provide consolidated, commercial-grade support across a wide range of open
source products by tapping the open source development community for
enterprise support.  Through the OpenLogic Expert Community, OpenLogic will
pay qualified experts within the open source development community to provide
in-depth support for open source products.
  

  OpenLogic currently offers enterprise support for more than 150 certified
open source products - providing a single point of contact for enterprise
open source issues.  OpenLogic will continue to handle tier 1 and tier 2
support, while tapping the OpenLogic Expert Community for help in resolving
more complex issues.  OpenLogic will shepherd enterprise issues through the
entire process to resolution, providing enterprises with the commercial-grade
service levels they require.
  

  The OpenLogic Expert Community currently has experts representing more than
50 leading open source projects, including Apache HTTP Server, Ant,
Hibernate, MyFaces, Spring, Struts and Tomcat.  To qualify as a member of the
OpenLogic Expert Community, individuals must have “committer” status
(enabling them to update source code for an open source product) or must be
referred by a committer for one of the open source products supported and
certified by OpenLogic.  Interested open source developers can visit
www.openlogic.com for more information.
  

  Benefits for Open Source Community
  

  The OpenLogic Expert Community is a new business model that directly
compensates open source developers for their time in fixing enterprise
issues.  Open source companies have typically hired open source developers as
employees, but OpenLogic’s innovative model enables community members to get
rewarded for their support efforts without requiring them to switch jobs.  In
addition to payingJames Niccolai members of the OpenLogic Expert Community to
resolve enterprise issues, OpenLogic will also contribute money for each
issue resolved to a fund that will be used to help further open source
efforts.  This new business model will help to foster participation in the
open source development community while removing one of the barriers to open
source usage in the enterprise.
  
 
  "As a long time user of OpenLogic's products, I really appreciate the work
being done to put a commercial face on the open source software stack,” said
Bruce Atherton, Apache Ant Committer and author of the Asterisk ICD module.
“I think the integration efforts that OpenLogic has gone to, combined with
the sophisticated support that it offers, is going to address some of the
biggest concerns that large organizations have with the adoption of open
source software.”
  

   
  Benefits for Enterprises
  

  From an enterprise perspective, the OpenLogic Expert Community will enable
companies to further leverage open source software by providing broad access
to commercial-grade support.  Today, enterprises find it difficult to get
commercial-grade support for most of the dozens, if not hundreds, of open
source products they are using.
  
 
  “We have heard loud and clear from our larger enterprise customers, some of
whom are using more than 400 open source products, that they want one throat
to choke for open source support,” said Steven Grandchamp, CEO of OpenLogic.
“OpenLogic’s Expert Community program is being launched to help address this
need in a new, creative way. Enterprises get the support they require and
open source committers and contributors can earn money to support the work
they love to do.”
  
 
  In addition to consolidated support, OpenLogic offers a technology platform
that offers customers a library of more than 150 pre-certified open source
software packages, including the most popular open source databases,
applications servers, IDEs and more. OpenLogic’s platform is flexible and
extensible, enabling companies to build customized stacks by choosing any
combination of open source, commercial and proprietary software.

  

  About OpenLogic
  OpenLogic is a leading provider of software, stacks and services that
enable enterprises to easily customize, deploy and manage commercial-grade
open source environments. OpenLogic’s software automates the integration and
deployment of any combination of 150 pre-certified open source packages along
with proprietary or commercial solutions. The OpenLogic solution also
mitigates open source legal risks by enabling companies to manage and enforce
open source  policies. OpenLogic’s technical support and update services give
enterprises the commercial-grade reliability they demand. OpenLogic is
currently used by 700 customers worldwide.  For more on OpenLogic, go to
www.openlogic.com.
  

  

  Bret Clement
  Page One PR
  303.462.3057
  bret@pageonepr.com
  

   
   
   

		
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